THE GRAND RIVIERA (& Sunset) PRINCESS in Playa del Carmen exceeded all our expectations based on the brochure, on-line info, reviews, and our travel agent. Our six days there Oct. 19-26, 2009 were superb. We definitely plan to return. We have traveled to eight Caribbean islands, 6 countries, and many cities and this is the best yet. Only the Acapulco... more

The hotel is rated 5-star but I would rate it at 4 stars. Two things let it down as far as its rating is concerned. The first was the main buffet, which was pretty poor. The staff could not be bothered, whereas the buffet which is nearer the beach, was excellently run by Patricia. The staff at this buffet could... more

I stayed at this hotel for two weeks from Oct 3-October 17th. We stayed in the Villa Laguna and were very impressed. The room was immaculate, complete with a jacuzzi tub and a beautiful outdoor shower. The air conditioning and fan saved us many days from the heat. There was a private pool for the villa laguna guests which where... more

Came to the resort for the Swim up rooms! When we got there the front desk advised us they "upgraded" us to the Platinum area. At first I was very upset as that was the reason I had chosen the hotel. They allowed us to go and view the Platinum area and then decide, although not sure if swim up... more

We have just arrive home after spending one week at this resort. I have to say that some of the comments I saw here worried me before i arrived, but, our experience was great Food was excellent Rooms clean and well maintained Beach was great.... although getting into the water can be rough. Pools were never crowded Friendly staff Family... more

This is a very nice, top of the line resort. The beaches were a 9 (only because of a couple rocks and moss that we stepped on) The food was five star. The variety of dishes at the buffet was really impressive, and VERY tasty. The service was absolutely excellent. The people that work there are very friendly, and extremely... more

My GF and I are both in our late 20's and this is our 3rd trip to the area for AI holidays, the others being Blue Bay Grand Esmerelda and El dorado Royale as well as Excellence in Dominican Republic so we have something to compare this resort to. In many ways this resort is the best we've been, on... more

Was worried aabout the previous negative comments, all I can say is those comments seem trivial ie bad tasting coffee, come on! As for the "rocky" beach, that is absurd you can walk for 50 meters without touching one rock, no need for "beach shoes" those who brought them never wore them! The food is great, the grounds are immaculate!... more

My husband and I stayed at the Grand Riviera Princess for 5 days. We had read many mixed reviews on the resort before we booked and we are so happy that we did not listen to the bad reviews. The place is beautiful! We arrived at the resort around noon, we had booked a platinum room and we were greeted... more