My wife and I have stayed at AI's all over the Caribbean and Mexico as well as cruising. We vacation at least twice a year. The VIM is one of the best if not the best AI we have been to. Were there a couple of small problems? Yes, however they were quickly resolved or so small it wasnt worth... More

A value resort trying to be a 5 star is the best way I can describe. Very clean, great look, food was ok, but dinner quality is lacking. At least there was no reservations. Room service spot on, quick and polite. Drinks were better than average, service at bars mostly good. Top shelf liquor, some can beer, both Mex and... More

This was our 8th visit to Riviera Maya with repeat stays at Secrets Capri & also Dreams Tulum but we will not return to VIM. The staff was not very friendly like at our other resorts but the biggest problem here was the layout of the place . Get ready to walk and walk and walk ! Just getting from... More

We stayed at VIM from Jan. 26th to Feb. 2nd. We enjoyed this resort from beginning to end. We are not very picky people, but we are extensive travelers who expect cleanliness, good service, good food, good liquor, and pleasant company. We found all of these things at VIM. The staff is courteous, professional, and friendly. Without these traits no... More

This was my first trip to Mexico, and the hotel absolutely Wowed me. I will admit I had some trip anxiety about weather everything would be good, and while Mexico itself may not be the best vacation for me, this resort was fabulous. From the moment we arrived, they took care of us like we were family. Every employee at... More

Our goal was to be by the ocean and relax, and we certainly did lots of that. The property is quite large, so there is lots of opportunity to walk. Although the website says "pool view" or ocean view" for some of the rooms, it is virtually impossible to have those views---the buildings are surrounded by palm trees and other... More

My husband and I traveled January 28th through February 2 and enjoyed ourselves tremendously. I never write reviews, but I read a ton when I was researching this vacation. I want to tell you that most of the negative reviews have to come from extremely sensitive people. A vacation is what you make of it and if critters running across... More

My future in-laws and took us down here for vacation for the New Year with another family.The place was esthetically appealing -- beautiful grounds, very nice rooms, and a lovely beach. However, the food, service, and attention to detail were severely lacking. There were 10 of us on the trip, and we stayed 2 in a room and had booked... More

Hi, we were going at the Valentin with an another couple for two weeks ( our first time in a resort for two weeks). At our arrival, they suggested us if we were interested in something because they had overbooked the hotel for any reason. So the proposition was; one excursion at Chichen Itza (for the 4 of us), one... More