AMAZING. Best AI we've ever been to. We have very high standards in lodging, service, food-- and we have traveled world-wide. The service was impeccable. BRING LOTS OF SINGLES, PLEASE. It makes all the difference in the world for these people that work so very hard and happily for you. Seriously, bring 100 ones. We loved and thank: Luisa our... more

My husband and I stayed from oct 14 to the 28 for our 10 year. This was our 4th trip to mexico,and by far the best! We had planned to do alot of things outside the resort as my husband gets bored, we went shopping in playa and cancun that was about it! The resort is amazing, and big we... more

I just want to start out saying we had a wonderful time here. The staff was extremely nice and helpful from the moment we arrived. The room was was comfortable and we had some kind of art on the bed almost every night. We always had a cool room when we were in it and a hot shower. We were... more

We stay @ VIM for 5 days and really enjoyed ourselves. The flight is never smooth but after arriving 4 hrs late we were greeted by a private transfer and whisked away to the hotel. Beautiful entry, cold glass of champange and towel and relatively quick check in. Erick was great and his english, minus an accent, was outstanding. When... more

Upon arrival we was greeted by the bellboys with a cold glass of Champagne and welcomed to the resort. We were escorted into the amazing lobby for our check in process. At the time all of the "check-in" tables were full. They sincerely appoogized that we were going to have to wait and offered to get us a pina colada... more

We are still at the Valentin for our last night and I'm writing from our Silver Suite. We were initially going to be placed on the first floor in Bldg 1 but asked to be placed on the second floor. We ended up getting an upgrade and were placed in Bldg 2 on the second floor. Great location- close to... more

Valentin Imperial Maya could be a top notch resort, but they need to step up the service and maintenance. We loved the beautiful public areas and pools. The food was wonderful. Loved the Italian and French restaurants. Our room included a huge jacuzzi which never worked. Some nights we had turn down service and some nights we didn't. One day... more

This was our second visit to the Valentin and they did not disappoint. The service was again outstanding. From our arrival, maids, room service, all the restaurants, pool service, grounds crew......well you get the point. They were all great! Our upgraded room (Thank you) was beautiful and very clean.........everyday! Service was great! We would like to say a special thank... more

Words can not even begin to describe how amazing this place was!! No matter how great this review is, it will not to the Valentin Imperial or Riviera Maya justice! My husband and I went there for our honeymoon. We did a lot of research on where to go and we wanted to go and just relax after all the... more