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All 199 Playa del Carmen hotels

Valentin Imperial Maya

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Carmen, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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Ranked #45 of 199 hotels in Playa del Carmen
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6,820 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,924)
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English first
Placida, FL
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

After extensive research, both on Trip Advisor and other sites, we decided on staying at the Valentin from 8/15 to 8/22 We have stayed at other all inclusive resorts in Riviera Maya and elsewhere so we had a good basis for comparison. There were six of us there - 3 couples- and we were all so pleased we decided we... More

Was this review helpful? Yes 2
Port Elgin, Canada
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed for a week in February and thoroughly enjoyed every aspect of our vacation. We opted for the privilege package and was worth it for us. Not just for the poolside/beach front cabanas and palapas. Reservations for dinner, concierge and a stocked bar in the room were our most used features. Nancy was amazing. This is a resort for... More

Was this review helpful? Yes 2
Derby, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Valentin Imperial Maya-awesome I can't think of any better place in terms of culture, things to do and the service. The food was AMAZING!!! There are 7 restaurants including Mexican, Indonesian, French, Italian, Argentinian and Japanese. There is plenty to do at the resort such as swimming, gym, there are other activities such as tennis courts, pool tables and small... More

Was this review helpful? Yes 3
Hubbard, Ohio
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back from a 8 day stay at Valentin, it was nothing short of amazing. From the moment we arrived we were so impressed by the service and the actual resort. The grounds are beautiful and the food was wonderful. We spent most of our days at the resort. The entertainment staff was so much fun Rafael, Lucy,... More

Was this review helpful? Yes 5
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Hubbard, Ohio We would like to thank you for taking the time to provide us with your feedback on your recent stay at the Valentin Imperial Maya Thank you very much for mention Rafael, Lucy, Hilago and Mili , they are very enthusiastic employees. VIM is waiting for your return. Sincerely, More

1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I were here August 14-19 2014 celebrating our 16 year anniversary. We could tell as soon as we walked up this was a luxury all inclusive resort. We were greeted with cold towels and a glass of Champaigne.The lobby area was second to none. Even though our rooms were not ready we were seated in a very... More

Was this review helpful? Yes 11
Lafayette
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the valentin in July and had a fabulous stay.Originally scheduled for a weeks stay, but got a unfortunate phone call on our 4th day and had to return to the states early due to the passing of my father. The valentin did refund our two unused days and we sure appreciated that (thanks adrianna I believe in reservations),... More

Was this review helpful? Yes 6
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Milo from Lafayette Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us. Your feedback has been shared with our team. Rest assured that immediate corrective actions in all... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have very few complaints about this resort. Everything from the property, to the service was fantastic. Everything on the property was clean and very well managed and the staff were always friendly and exceptionally helpful. The only complaint that I have about this resort is just the sheer size of the place, which meant a lot of walking around.... More

Was this review helpful? Yes 6
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the resort August 9-16. I really can't say anything bad about the resort - the beach was fantastic, the main pool was fun, drinks and food just amazing and the emerald suite in building 9 we upgraded to was great. I highly recommend this building - you can go from your porch straight to the beach and... More

Was this review helpful? Yes 9
Sacramento, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place is absolutely amazing! I went here for my honeymoon and was very impressed. We actually got a groupon but after going here would have no problem paying full price. We did a lot of research and looked at all the good and bad reviews for this place and decided to do it. Best decision! The place is huge... More

Was this review helpful? Yes 4
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Full disclosure.... this is my first review on Trip Advisor. My wife and I decided that we loved this place so much that we just had to write about it. Staff - super friendly and helpful. The staff goes out of their way to make your stay as comforting as possible. Anything that we asked for, we got! Any staff... More

Was this review helpful? Yes 13
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Hotel Summarization (Beta)

What travelers say

  • Room service(193)
  • Very good(154)
  • Main pool(120)
  • French restaurants(112)
  • Great time(66)
  • Other resorts(58)
  • Breakfast buffet(50)
  • Lobster pot(48)
  • Grounds were beautiful(42)
  • First day(38)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Carmen, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Valentin Imperial Maya 4*
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#22 Family Hotel in Playa del Carmen #26 Top resorts Hotel in Playa del Carmen #27 Luxury Hotel in Playa del Carmen #29 Spa Hotel in Playa del Carmen #36 On the Beach Hotel in Playa del Carmen #44 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
Number of rooms
540

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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