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All 199 Playa del Carmen hotels

Valentin Imperial Maya

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Carmen, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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Ranked #44 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Kelly H Los Angeles, California
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6,959 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

This resort was amazing, beautiful, and relaxing. It offers so many choices of activities, excellent concierge service, and delicious restaurants. I will definitely return here in the future. There are plenty of activities to entertain and the pools have awesome swim up bars. I love that there were no children around, and the place was very quiet. It is surrounded... More

Was this review helpful? Yes 1
austin
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We came here for our one year anniversary. The resort is nice and our room was gorgeous no complaints there, I think it was the time of year maybe but the beach had a ton of seaweed, the water was very choppy and even knocked my shoulder out (no joke-it happened to another girl as well) the waves would literally... More

Was this review helpful? Yes 1
Cleveland, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

This was our first visit to Mexico and our first all inclusive. We chose a three night stay at the Valentin which wasn't long enough to appreciate all of the amenities offered . Valentin is a beautiful resort, the grounds are perfectly landscaped, the main pool is huge and we never had a problem finding lounge chairs. The staff was... More

Was this review helpful? Yes 1
Wappingers Falls, New York
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our second time back with another couple and we love everything about it. Food is good, drinks are great, service is outstanding abd the grounds are incredible. We are here now on the 2nd day of our week long adventure, and my only complaint is the FORTY US DOLLARS I was charged for sunscreen. Not cool to take... More

Was this review helpful? Yes 8
delaware
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

my wife and I visited the Valentin last year, and immediately booked our return trip when we returned home. Hotel is very "American" friendly and is probably the nicest resort we have ever been to. (normally go twice a year for the last 6 years). Will arrive in two weeks and the anticipation is growing. If this resort is on... More

Was this review helpful? Yes 2
New York
Contributor
17 reviews 17 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just got back from our 5th trip to the Valentin. I have to be honest and admit it is still as good as the first time we went. We have been to some other resorts in the area so we can use those experiences as a comparsion. Besides who would go back 5X if the experience was not great. Some... More

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Service is amazing, pool and the whole facility is gorgeous! Buffet for breakfast and lunch were very good, I just wish they had better quality of beef. Otherwise you must do the royal dolphin swim, massage on the beach, and go to tulum!! This was a totally relaxing trip and I would definitely return!

Was this review helpful? Yes 3
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Stephanie , Our biggest satisfaction is to know that our guests have enjoyed their stay with us in VIM, on behalf our staff, thank you for sharing your feedback with the community of TripAdvisor. We also have carefully reviewed the information you mentioned above and regarding our beef , we have taken your observation up with our food &... More

Antwerp, Belgium
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were on vacation from sept 12 till sept 26 in the Valentin Imperial Maya Resort. Our opinion is: Staff: Mostly friendly Restaurants: Fantastic food, we visited last years many All-inclusive hotels twice a year and this was our best! Bars: Pool bar: All the barmen very friendly expect Victor, when you give not enough tips he let you down!!!... More

Was this review helpful? Yes 3
Atlanta
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I went to Valentin Imperial Maya for our honeymoon. We were so glad that we did! The resort was beautiful. Our room basically opened up to the ocean. We were also a quick walk to the pool. The staff was extremely friendly and helpful. We never ran out of stuff to do. They had bikes to use... More

Was this review helpful? Yes 8
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Honeymooners from Atlanta , Thank you very much for having chosen Valentin Imperial Maya for your Honeymoon in 2013. Exceed your expectations is our goal, we are very glad that you experienced a wonderful time with us. We will be happy to see you again so do not hesitate to let us know as soon as you are ready... More

Oswego, Illinois
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Food, lodging and staff were excellent. Staff was friendly and attentive, food was excellent and well prepared, room service/mini bar requests were quickly and promptly answered. Nothing but good things to say about this resort!

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Room service(193)
  • Very good(154)
  • Main pool(120)
  • French restaurants(112)
  • Great time(66)
  • Other resorts(58)
  • Breakfast buffet(50)
  • Lobster pot(48)
  • Grounds were beautiful(42)
  • First day(38)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Carmen, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Valentin Imperial Maya 4*
Number of rooms: 540
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya/Playa Del Carmen, Mexico

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