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All 199 Playa del Carmen hotels

Valentin Imperial Maya

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Carmen, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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Ranked #44 of 199 Hotels in Playa del Carmen
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4 of 5 stars reviewed yesterday
QueenVictoriaBoston Boston, Massachusetts
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6,909 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I have been coming to the Mayan Riviera for the past 14 years and have usually stayed at the Iberostar Resorts which we enjoyed. We had decided to try someplace new and different this time around and we were not disappointed. We chose the Valentin Imperial based on good reviews and also because we truly wanted an... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed at Valentin for our honeymoon and it seriously exceeded our expectations. The food was great, our room was very nice (although it was a bit on the small side), the entire property is absolutely gorgeous, amazing beach, pool was awesome, adorable wildlife live peacefully amongst the guests, and most importantly the service was nearly perfect. Everyone there was... More

Was this review helpful? Yes 1
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

The property was beautiful. Two great pools and a nice beach. The restaurants were good, not great but good for an all inclusive. The food was not gourmet but run of the mill all inclusive food. My main was in my room. I got the basic suite and our room smelled like mildew. The beds were fine but the sofa... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

We came here for our Babymoon, I have been to playa before so this is not my first rodeo. I decided to spend more for an all adult and I'm not impressed At all. We had a $200 credit but u had to use it broken up in $50 increments. Which made it worthless. I asked for extra pillows due... More

Was this review helpful? Yes 1
Bay
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We visited the hotel to celebrate our honeymoon. the service and the facilities are excellent, food and drinks very good. Angelica &Maite in the Privilege Club are awesome, gave us a personal attention during our stay. 100% Recommended.

Was this review helpful? Yes 2
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Javestled, Thank you for such wonderful comments regarding your honeymoon at our Valentin Imperial Maya. We know that our staff will be truly motivated by your kind words about your experiences. Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya maybe to celebrate your first anniversary? Please do... More

North East, Maryland
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently returned from our 4th visit to this wonderful resort. Stayed in a Silver Suite @ 2308. We had a couple of minor room issues when we checked in. They were promptly taken care of. The friendly staff is what makes the VIM stand out from other resorts. A special thanks to our friends GILBERTO and DANNY at the... More

Was this review helpful? Yes 12
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear repeat guest, We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home. We were happy to know that you enjoyed your stay once again in our resort; comments like yours motivate all our staff to continue working hard. We would be more than... More

Top Contributor
71 reviews 71 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is certainly a GREAT bang for your buck property. We spent only 3 short nights for a quick anniversary trip but all areas exceeded our expectations! There are activities abound here and our golden suite in building 6 was super clean, made up wonderfully each day and comfortable, much larger than we really needed for this amount of time... More

Was this review helpful? Yes 8
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear tlhighfield, We would first of all like to thank you for taking your valuable time to share with us and the rest of the T.A reviewers such an enthusiastic review! It makes us so happy to know that you had a wonderful holiday with us and we will be delighted to host you once more and exceed you expectations.... More

Connecticut
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We traveled to Valentin Imperial Maya for a much needed romantic get away. The ride to the resort from airport was quick and enjoyable, even with a few other stops on the shared shuttle. The resort is very clean, and our room was very comfortable. The first night we got in, we were so tired, we opted for room service.... More

Was this review helpful? Yes 6
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent VIM guest, Thank you for taking some of your time in posting this fantastic review, It is very rewarding to read this kind of reviews. Thank you once again for your nice comments, we hope to have the opportunity in hosting you again in the near future. Cordially, More

New York City, New York
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Had the best time. Resort was beautiful and secluded. Staff was super accommodating. Greeted with a moist towel and champagne. We did 2 excursions ATV's and Coba Maya it was awesome. Plan on revisiting next year. I joined the points program.

Was this review helpful? Yes 5
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Elishia C, Thank you for coming to the Valentin Imperial Maya. We fell so happy to read that you have enjoyed yourselves. We sincerely hope to have the pleasure of welcoming you back to our resort in the near future. Please, do not hesitate to contact us before your next arrival. E mail : customercare@valentinmaya.com Kindest regards More

Lansing, MI
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the VIM in September 2014. The landscaping is beautiful! We did a lot of walking because it's a really large, spread out resort but we never felt like we were just trudging about. We loved the scenery as we walked to the restaurants or to the pools. We stayed in a Golden Jr. Swim-up... More

Was this review helpful? Yes 6
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Belvajoan, We would like to send you our warmest appreciations for taking the time to write a review about your recent stay at the Valentin Imperial Maya. Reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to the staff. Thank you once again and we look forward in welcoming... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(193)
  • Very good(154)
  • Main pool(120)
  • French restaurants(112)
  • Great time(66)
  • Other resorts(58)
  • Breakfast buffet(50)
  • Lobster pot(48)
  • Grounds were beautiful(42)
  • First day(38)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Carmen, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Valentin Imperial Maya 4*
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya/Playa Del Carmen, Mexico

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