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Rosewood Mayakoba

5.0 of 5 Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
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Rosewood Mayakoba
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Rosewood Mayakoba
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829 reviews from our community

Traveler rating
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    82
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    10
    5
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214
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Rosewood Mayakoba
See the most recent reviews
Zurich, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were lucky enough to spend 5 days in this magical resort as part of our Yucatan holidays. What really makes this hotel stand apart from other 5 Star properties we have visited all around the world is the staff and their commitment to outstanding customer service. We were regularly suprised by all the details and efforts to make us... More

Was this review helpful? Yes 5
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear TschuggenGrandHotel, Your review is incredibly considerate and it’s wonderful to hear that you had such a memorable experience at our resort. It sounds like you have an adventurous spirit, which makes it even more rewarding that our chefs, butlers, and reception staff were able to surprise you. We want our guests to feel as comfortable as possible during their... More

Aledo, TX
Top Contributor
192 reviews 192 reviews
43 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The pictures and reviews of Rosewood Mayakoba do not do it justice. It is a beautiful top-notch resort in a fabulous setting with a staff that will welcome you into their family! The Lagoon, Ocean-view, and Beachfront Suites are all fantastic. Do your research to decide which is the right choice for your group. There are strengths and weaknesses to... More

Was this review helpful? Yes 3
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear Aledo99, Thank you for sharing such a kind review. It sounds as though you experienced a variety of activities offered at our resort, and it’s a pleasure to know that you enjoyed the surroundings, as well. Other travelers will be more informed thanks to your thoughtful words. To accommodate the variety of groups that visit Rosewood Mayakoba, we try... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As billed. Unbelievable in every way. Great for families too. Loved the pools and the beach. The suite was awesome. Heated plunge pool. Food was spectacular. And service over the top. Go ahead and splurge if you can. You won't regret it

Was this review helpful? Yes 10
Turku, Finland
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent three nights in Rosewood Mayakoba celebrating my 50th birthday in September this year and came back home two days ago. We book usually 5-star hotels because we wan't to enjoy of good service, nice rooms and good locations and we travel quite a lot. In Rosewood we lived in a beach suite villa, twenty steps from the sea,... More

Was this review helpful? Yes 8
Miami Beach
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I been fortunate to travel to some of the most exotic places in the world and I wanted to say we had an amazing stay, loved everything about this resort and we are going back again this October.

Was this review helpful? Yes 5
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Oceanview rooms are better than the Beachfront rooms, and cheaper. We were "upgraded" to a Beachfront room (because the Oceanview we booked was unavailable), and it was smaller, buggier, and had an ant problem--they swarmed the dining room table after dinner and even got into the bed. We weren't moved until the next day, or compensated in any way.... More

Was this review helpful? Yes 4
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear Girlskout, Thank you for taking the time to share feedback regarding your recent stay at Rosewood Mayakoba. We are so sorry to hear about the situation you experienced with your Beachfront Suite. We aim to fulfill all of our guests' room requests and attend to any issues promptly, and we apologize that your first choice of an Oceanview Suite... More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rosewood Mayakoba is absolutely worth every penny spent. Our room was spectacular and the bed was so comfortable. The staff was very attentive and friendly. The Spa was the best I have ever visited. We are already planning our next trip back to this beautiful resort.

Was this review helpful? Yes 7
Hot Springs, Arkansas
Top Contributor
84 reviews 84 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a Deluxe Lagoon Suite during our 6 night stay from 9/9/14 to 9/15/14 suite 432. As many of the other reviews point out, It is a beautiful resort and grounds that are well maintained, and we agree. The service is what gives it our top rating. Many of the staff knew our names after the first 2 days... More

Was this review helpful? Yes 1
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear Randy and Cindy, We can't thank you enough for your kind words about our resort and service. At Rosewood Mayakoba, we hope that every guest experiences the warm and personalized service that you felt throughout your stay. We will pass on your compliments to Ani, Erika, Joel, and the rest of our dedicated staff. We would love to welcome... More

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This resort is by by no means inexpensive, but you do get what you pay for with this resort. From your first minute there, you will be reminded that you have chosen a luxury resort. The staff is very welcoming and attentive, and there has clearly been sufficient training. Our room was a lagoon suite, and the four of us... More

Was this review helpful? Yes 1
Hong Kong, China
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Rosewood Mayakoba is a nice hotel. There is absolutely no doubt about that. The staff is attentive, well trained, polite and professional. I was overall quite pleased with everything the hotel had to offer, until the final moment of my stay with them. But before I get there, I will go through the overall experience first. The hotel is modern,... More

Was this review helpful? Yes 3
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear Eugene Y, While we're pleased to hear that the majority of your stay at Rosewood Mayakoba was exceptional, we're sorry that an unexpected postage fee put a damper on your experience. It sounds like there was a misunderstanding regarding our pricing policies, which we will address directly with our staff. If you would like to speak in greater detail,... More

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Hotel Summarization (Beta)

What travelers say

  • Plunge pool(24)
  • Golf cart(23)
  • Banyan tree(19)
  • Very nice(12)
  • Punta Bonita(10)
  • Lagoon Suite(10)
  • Kid Club(9)
  • Breakfast buffet(9)
  • Room service(7)
  • Main restaurant(5)

Additional Information about Rosewood Mayakoba

Address: Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rosewood Mayakoba 5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Rosewood Mayakoba Hotel Playa Del Carmen
Rosewood Mayakoba Playa Del Carmen
Rosewood Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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Hotel & grounds (113)
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Amenities (184)
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Beach (12)
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Beachfront Studio Suite (79)
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Beach Pool (5)
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Deluxe Overwater Lagoon Suite (77)
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Main Laguna Pool (13)
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