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Rosewood Mayakoba

Travelers' Choice award winner
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Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
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Rosewood Mayakoba
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Rosewood Mayakoba
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963 reviews from our community

Traveler rating
    837
    89
    21
    11
    5
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246
533
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30
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Rosewood Mayakoba
See the most recent reviews
USA
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our family just finished a full-week stay at Rosewood Mayakoba and WOW! We are seasoned travelers that have been to numerous luxury resorts all over the U.S., Canada, Mexico, and Caribbean and I can say without a doubt that this was the best, most attentive, most thoughtful, most personalized service we have ever had! They simply knock it out of... More 

Was this review helpful? Yes 1
London UK
Top Contributor
70 reviews 70 reviews
44 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 1 week ago

Words alone cannot describe just how beautiful this hotel complex is. Lakes, waterfalls, manicured gardens, a golf course, tennis courts, a spa, 3 restaurants and that is just the tip of the iceberg. There is also a magnificent beach with powder like sand and plenty of sun loungers to lie on while you stare into the cool blue waters of... More 

Was this review helpful? Yes 1
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear ExplorerLondonUK, We appreciate the thought you put into your review of Rosewood Mayakoba. We are delighted that, overall, you enjoyed your stay, from your suite plunge pool to the speedy transportation provided by our golf carts. We are concerned that your dining experiences did not match those you had elsewhere in our resort. As I am sure you can... More 

Chicago
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

It is hard for me to put into words how much we enjoyed this vacation. I will try. We travel to 5 star resort properties at least once a year to escape the Chicago winter. There always seems to be a little something missing for the money we are spending, and continued in our quest to find “the one”. Well,... More 

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Denver, Colorado
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful place - but too expensive for the location. Room was very nice, beachfront, and mostly very quiet. Lagoon rooms are back of the beach, and much hotter (and the lagoon is just that). Food was very good -we never left.

Was this review helpful? Yes 3
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear Ron835, Thank you for taking the time to review your recent stay. Our beachfront suites and lagoon suites both have much to offer depending on what type of experience you want. Our lagoon suites give our guests the chance to immerse themselves in the local wildlife, while our beachfront suites are a bit closer to the ocean. Our location... More 

Richmond, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from four nights here and it was incredible. The resort is unbelievably beautiful. We had a suite on the lagoon and it was private, beautifully cared for, and total luxury. The service is impeccable. The housekeeping was the best I've ever seen. Our kids loved the plunge pool and ecotour. The golf carts to get around property were... More 

Was this review helpful? Yes 4
Vence, France
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for a week the end of January thru the first of Feb. We had a lagoon "room" which was unbelievable! The room was hidden by jungle growth which gave us so much privacy!. The personal butler was great. He did not miss a trick….we mentioned champagne…we got champagne! We only left the property once... More 

Was this review helpful? Yes 3
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear TheoMonk, Thank you for the opportunity to hear about your stay in more detail. We are absolutely delighted to know you enjoyed your Lagoon View Room, which can indeed feel as though you are hidden away in a “jungle” getaway. That being said, we are concerned that your dining experiences were not on par with your overall stay. We... More 

nyc
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Spectacular all around. We went for the first time ever with a 6 month old infant. Weren't sure what to expect since we typically stay in adults-only 5-star resorts. But the Rosewood gets everything right. From the suite with its own heated pool, to the great restaurants (try the Azul for sushi and seafood), to the immaculate setting, it's wonderful... More 

Was this review helpful? Yes 3
United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just went to Rosewood Mayakoba for our 10 year anniversary and I can't say enough good things about this resort. From the moment we arrived we immediately felt at ease. The hotel and grounds are spectacular, the check-in process is simple and designed to relax you right away (you take a boat ride to your villa). The rooms/villas are... More 

Was this review helpful? Yes 4
Austin
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On the plane headed home from an excellent week vacationing with the family in Mexico. This was our first time to take the kids (11, 14, and 16) to Mexico's Yucatan Peninsula and we had an amazing time and will be back. We like the more active vacations and wanted to check out the Playa Del Carmen/Tulum area. Typical of... More 

Was this review helpful? Yes 9
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear Goldreyer, Thank you for your review and valuable feedback. As a result of your comments, our team is already being briefed on improved communication at reception. Our resort scale and fees are vital pieces of information that we will ensure are shared with our guests upon check-in. We will also share the importance of safety with our staff that... More 

Lancaster PA
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first trip to this resort and our expectations were high based on reviews here as well as friends and acquaintances that had had wonderful stays here. Expectations were met and exceeded. We had stayed at another Rosewood property, Las Vantanas, 5 or 6 times over the past several years which has established a high benchmark. We were... More 

Was this review helpful? Yes 5
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear timrobin, On behalf of the staff and myself especially, please accept my heartfelt thanks for your high praise of Rosewood Mayakoba. As you are well aware, Rosewood hotels aim to raise the standards of hospitality to previously unforeseen heights. It is with this goal in mind that I joined the team at Rosewood Mayakoba. However, the success you have... More 

Hotel Review Summarization

What travelers say

  • Plunge pool(16)
  • Golf cart(11)
  • Banyan tree(10)
  • Very nice(8)
  • Kid Club(6)
  • Lagoon Suite(5)
  • Room service(4)
  • Breakfast buffet(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,552 photos of this hotel

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Hotel & grounds (164)
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Bathroom (36)
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Pool/beach area (155)
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Dining (74)
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View from room (31)
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Business center/function rooms (4)
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Family/play areas (3)
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Amenities (184)
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Beach (12)
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Beachfront Studio Suite (79)
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Beach Pool (5)
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Deluxe Overwater Lagoon Suite (77)
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Main Laguna Pool (13)
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Restaurants and Bars (90)
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The Hotel (88)

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Room/suite (21)
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Hotel & grounds (26)
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Pool/beach area (16)
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Business center/function rooms (2)
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Dining (4)
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Other (11)
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