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Rosewood Mayakoba

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Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
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Rosewood Mayakoba
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Rosewood Mayakoba
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1,021 Reviews from our TripAdvisor Community

Traveler rating
    884
    98
    22
    11
    6
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261
564
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33
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
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Guttenberg, NJ
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had room 616, Junior Suite about 50 feet from the water, lots of privacy and next to the presidential Suite. Golf Carts come around the room every 5 to 7 minutes as promised. Room came with a fantastic butler who was there every time we turn around just to made us feel comfortable. He took care of every single... More 

Was this review helpful? Yes 2
Dayville, Oregon
Top Contributor
60 reviews 60 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This resort was top notch - from the accommodations to the impeccable service. So much attention to their guests. Food at all restaurants was excellent. Pool service was great - always able to get setup at chairs easily. Spa was amazing. All around 5 star at this resort.

Was this review helpful? Yes 3
Westchester County, New York
Contributor
17 reviews 17 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a fabulous 5 night stay at this beautiful resort. The attention to detail is unparalleled. The staff is warm and welcoming - truly outstanding. 3 Restaurants give you plenty of variety (also suggest visiting Saffron which is at the Banyon Tree -there are 3 resorts on Mayakoba property: Banyan Tree Fairmont and Rosewood, very convenient!) Oh, and... More 

Was this review helpful? Yes 2
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear GriddyBXV, We appreciate this opportunity to learn more about your experience at Rosewood Mayakoba. It was our pleasure to provide you with a relaxing stay in beautiful Playa del Carmen. It is wonderful to know that Natasha and the rest of our staff helped to make your stay so unforgettable, and we will be sure to pass your kind... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

This resort is the best place to celebrate any special occasions and staff are professional and they will let you enjoy very single minute in the resort. I would like to thank Mr russell one of the butlers in the rosewood Mayakoba, he did an amazing job for makings our anniversary unforgettable for me and my wife.

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1 review
5 of 5 stars Reviewed 6 days ago NEW

Great service and great property. Fairly close to town and the golf course is world class. From villas to rooms you are sure to enjoy this place. Far cry from the rest of the all inclusive style resorts.

Was this review helpful? Yes
Phoenix, Arizona
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

When you are spending significant sums on a resort experience - the property has to go above and beyond to earn a perfect rating. The Rosewood does, thanks to a storybook property, ideal rooms and perhaps the single best staff I've come across in my years of enjoying luxury resorts. Even during a sold-out Memorial Day weekend we felt like... More 

Was this review helpful? Yes 2
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear JBarclayPhx, Thank you for taking the time to review your recent stay. We are so pleased to know Pavel’s special touches made your anniversary more special. When we know you are coming to celebrate such a momentous occasion, this is just a small token of our appreciation for choosing our resort. It is fantastic to know that you still... More 

Palm Springs, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great property. excellent service, well worth the price and the time to get there. Food was great. Service even better. Even a barely needed freshening up is in the works for the Fall. The perfect combination of everything. Will definitely be back!

Was this review helpful? Yes 1
Dallas, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, we enjoyed our time in Tulum more than the resort. While the Rosewood Mayakoba gives you many things to "ooo and ahhh" about, it falls short in a couple critical areas for a five-star property. First, the beach is an absolute mess. The amount of seaweed on the beach severely detracted from the experience. While the staff works hard... More 

Was this review helpful? Yes 3
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear John T, Congratulations on your recent anniversary, and thank you for joining us at Rosewood Mayakoba in celebration. While we are certainly glad to know you found it to be the peaceful retreat you were looking for, we are disappointed that some factors did not meet your expectations. In the time since you have checked out, we have increased... More 

Austin, Texas
Top Contributor
64 reviews 64 reviews
16 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me begin by stating two things... One, I am one of the first people to declare that I am not a fan of Cancun. Just don't like it, never want to go. Two, while I will not be the first to say it, I will be the last to disagree with the comment that I am a hotel snob.... More 

Was this review helpful? Yes 2
LaGrange, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an awesome resort to go as couples. We wnet as couple friends and it was perfect. We have 3 teenage boys and we wouldn't recommend taking them. Kids are allowed, but they would be very bored! My husband and I traveled there with friends but were glad we haddent paid for our children to come.

Was this review helpful? Yes 2
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear mbfagundes, We appreciate your endorsement of our resort as a great place for couples. Our romantic atmosphere and intimate suites do indeed provide a beautiful, special place for couples to retreat for a few days. Families are welcome here, as you mention, and for those looking to be entertained, we have several options that are appropriate for all ages.... More 

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