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Rosewood Mayakoba

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Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Rosewood Mayakoba
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1,209 Reviews from our TripAdvisor Community

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Stockbridge
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Rosewood Mayakoba for just over a week. The spa is worth a stay in its own right - it's wonderful, a beautifully serene environment, fantastic facilities - gym, steam rooms, saunas, great treatments and fantastic service - we could not fault it. The hotel is also wonderful - service with a smile, lovely restaurants and the greatest... More 

Helpful?
Thank wizzyone
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had an exceptional stay at the Rosewood Mayakoba with our two daughters. (7&13) The hospitality and service in every area exceeded our expectations! Proactive efforts to make our teenagers' week special & a secret surprise for our youngest are an example of their sincere care for their guests. The food was great! Agave Azul was our favorite dinner with... More 

Helpful?
1 Thank Elda S
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Apart from a fantastic natural location the Rosewoods biggest asset are its staff. All so friendly, warm, caring and attentive and genuinely interested. Don't normally do reviews so that say a big Yes about this hotel. All the accommodation is excellent and the butlers on hand when needed but not intrusive. The gym and Spa a must as this is... More 

Helpful?
2 Thank simon r
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear Simon R, We appreciate the time you have taken to mention our dedicated team and beautiful location set amongst the lagoons and beaches of Riviera Maya. It is true that we are committed to providing unforgettable guest experiences, and the surest way to succeed is to converse directly with valued guests like yourself. Thank you so much for all... More 

London
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Second time here and it just gets better. Service was exemplary as always and the changes they've made to the menus have made a big difference. Make sure you go to dinner at La Cieba as I can't recommend that highly enough. Book in advance if you can as there are a limited number of evenings that it happens. Even... More 

Helpful?
1 Thank SBM74
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear SBM74, Thank you for joining us for a second time! We are delighted you had the opportunity to dine with us at La Ceiba, our intimate dinner that mixes guests and members of our team. Using the freshest local ingredients on our beautiful terrace, we hope it made for an evening you won’t soon forget. We will certainly let... More 

Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I can only say fabulous stuff about this hotel. Right from your arrival, everyone treats you with so much care. Even the pillows were personalized with our names. The staff are always taking such good care You feel like relaxing is the natural thing to do here. Our kids - 9, 7 and 5 yrs old are so happy. This... More 

Helpful?
3 Thank Hockymomof3
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear Hockeymomof3, Wow, what a touching review. It means to the world to myself and the staff here to know that you and your family had such a peaceful, pleasant time at Rosewood Mayakoba. When we accommodate families with young children, we understand that having time to yourselves and time all together can be equally important. That’s why we are... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

An unforgettable 40th birthday celebration with close friends! Impeccable and incomparable service - a special thanks to Russell and Frank (our fantastic butlers), Enrique (our entertaining sever for sushi dinner), Matteo (our poolside server), and all the celebrations and concierge staff. It is a testament to the warm and friendly culture of the resort when you learn that many of... More 

Helpful?
2 Thank Macey1976
Saint Louis, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If you have the opportunity to stay at the Rosewood Mayakoba, I highly recommend it. The resort spans from a jungle and lagoon to the ocean. Daniel and his management team go out of their way to make guest feel special. We will be coming back. Thank again for the hospitality.

Helpful?
Thank JustenHong
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear JustenHong, Thank you for taking a moment to share your thoughts regarding your experience. I so appreciate your recommendation, and knowing you plan to return. If there is anything I can do to assist in booking your next visit, please do not hesitate to reach out to me directly. Sincerely, Daniel Scott Managing Director More 

San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Oh where to start. Let's just say that this hotel deserves Tripadvisor's choice for numero uno hotel in Mexico. If you want exceptional service, gorgeous setting, amazing food, and jaw-dropping suites then this is the place to go. We stayed in an Island Suite that was absolutely gorgeous. Our favorite part was the outdoor shower in its own private garden.... More 

Helpful?
Thank sellierc
Nashua, New Hampshire
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent 5 nights at Rosewood Mayakoba. The resort truly elevates service to a new level. We were so impressed by the hard work and caring of all of the staff on property. Every staff member, whether walking or riding by, greets you with "hola" or "buenas dias/noches". Our butlers Maren and Nick stopped by on a... More 

Helpful?
Thank ckknh
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear ckknh, Thank you for choosing Rosewood Mayakoba for your recent getaway. Our team members love to share their recommendations and knowledge, and it pleases us to no end to hear that your butlers were such an integral part to your stay. We will certainly let Maren and Nick know of your compliments. Hopefully, you weren’t feeling under the weather... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I went to Rosewood Mayakoba last year in February and were so floored by the experience that we decided to come back this year in January. My biggest regret last year was not writing a review. I figured it was the least I could do given how hard everyone there worked to create the ideal experience. To... More 

Helpful?
5 Thank Aaron Y
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