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Hotel Cacao

5ta Avenida Esq Calle 32, Playa del Carmen 77710, Mexico
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78 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
  • All months
    (78)
  • Mar-May only
    (38)
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    (4)
  • Dec-Feb only
    (26)
All months
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Everything about this hotel was amazing. Extremely clean. Very comfortable. Loved the attention to detail. Even the door peep hole had a great design. The staff was always to sweet and helpful. It was my g-friend b-day and the chef went all out to bake a cake, which is not on the menu. He went above and beyond to make... More 

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London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed here a few nights in one of the biggest rooms. It came with a jacuzzi and ensuite, but really cost a lot. The room was very nice and comfortable and we slept very well. However the jacuzzi was not at all private and we could be seen by neighbouring hotels (just adding some screen would do the trick),... More 

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Toronto, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice brand new hotel. My double room had balcony and was bigger than the living room of my apartment. Bed was comfortable (not firm as I’d prefer but still was ok). Staff was great and you can notice they make a great effort to make you feel comfortable. They were some misunderstandings during our check-in that it’d had been not... More 

Was this review helpful? Yes 1
Mexico City, Mexico
1 review
5 of 5 stars Reviewed May 28, 2015

The unmatched location, exceptional service, NIBS exquisite food and successful interior design make CACAO without doubt the best place to stay at playa del Carmen. The Eduardo Kobra mural has me steel enchanted months after being there. The roof garden with an amazing pool sea view and bar are great for tanning and relaxing. The room is spacious and very... More 

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1 review
4 of 5 stars Reviewed May 28, 2015 via mobile

The hotel is spectacular from an architectural point of view. There are well thought details every where you look and since we are both big enthusiasts we were thrilled! Unfortunately the service does not live up to the facilities but it is so well located in town that you have plenty of other options just by walking out the door.... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

I loved the place, they have great service since the reservacion started until departure. The hotel is fun, classy, quiet, relaxing... The bar is a must, but most of all the food Was really an experiene... We cant wait our next visit

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Rio de Janeiro, RJ
Level Contributor
7 reviews
5 of 5 stars Reviewed May 28, 2015

I was in this hotel last december and liked very much. The hotel is brand new, the location is excelente (in the main street were everything happens), the rooms are large and well decorated and the service is very good.

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Medellin, Colombia
1 review
5 of 5 stars Reviewed May 28, 2015

This is the best hotel in Playa del Carmen by far. Great location, friendly staff, modern design, beautiful rooftop area and swimming pool. 5/5. Next to the hotel you could find fine dining restorants. "El Diez" just across the street is a great place..

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Rio de Janeiro, RJ
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

Very good service and staff,beautiful finished and clean, is a new hotel in a great local close to everything, limited options of breakfast, for the price could be a mistake, but wasn´t. Great for relax and have a good time in Mexico!

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Brussels, Belgium
1 review
5 of 5 stars Reviewed May 27, 2015 via mobile

We had a wonderful time in your hotel. Friendly staff. Quiet room. Good breakfast " à la carte ". It's like an oasis, right in the centre. Amazing roof terrace with a swimming pool. There is no direct access to the beach and this is a good thing because it's kind of noisy there.

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