We were gifted our Honeymoon to the Royal Haciendas. I gotta tell you: The pictures do not do it any justice. It was my fifth trip to Mexico, but my first time staying on the Rivera Maya. The property is stellar. It is “eat off the ground clean”. The front desk staff especially Beatrice is outstanding and will go out... more

We stayed at The Royal Haciendas from November 28th- December 5th, 2009 for our honeymoon. We traded timeshare that we have in BC for this week. We lucked out with an ocean front room. Everything we had in our beautiful "A" Side unit was wonderful. The units are stylish and clean. We felt like we had won the lottery, they... more

Having researched on Trip Advisor prior to our vacation, I must first qualify my review by stating I had very high expectations. We travel a fair amount and stay at time shares. We only stay at top resorts, so things like cleanliness, beauty, and great customer service are expected. We stayed in the "hotel side" of a lockoff unit. The... more

My husband & I just returned from one week at Royal Hacienda. The resort is beautiful and clean. Service has improved since last year by 100%. Enjoyed our daily grouper sandwich at the Aqua Grill pool bar! Happy hour is from 3-6p at the pool bars, Raymundo, Edgar and our buddy Carlos made each afternoon a great time. The water... more

We visited Playa Del Carmen and stayed at The Royal Haciendas through a timeshare exchange from 11/28-12/5. What a fantastic experiance from the begining. We arrived at the Cancun airport and fought our way through the timeshare folks trying to give us a deal. It is best just to ignore them, We got outside and met with a Thomas Moore... more

This was our first visit to this resort, and while the weather did not cooperate, we made the most of our visit. We thought the property was fantastic with great pools and well maintained grounds. The beach area was very nice with plenty of room to spread out and some snorkeling area close to the shore. The villas were clean... more

We are Marriott owners & exchanged out timeshare through Interval to stay at the Royal Mayan this past February. While there, we met a guest who told us about the Royal Haciendas. We took a "timeshare" trip there - honestly, just for the free lunch, & a change of scenery. Once we got there - WOW! - we fell in... more

I can not say enough good things about the service at the Royal Haciendas. It seemed like there was 2 staff members per guest at the resort and all of them were extremely friendly and helpful. Each guest gets a personal concierge that is always there to answer your questions and help you have a good time. There are enough... more

This is NOT a hotel, it is a timeshare. Thus, you have to do a little more for yourselves and follow the rules and regulations set by the managers and owner's association. This is not a place for loud partying --they discourage spring break hordes-- but is to be treated as your home while you are there. Granted, it has... more