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The Royal Haciendas All Inclusive, All Suites Resorts

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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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1 room 1 guest
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The Royal Haciendas All Inclusive, All Suites Resorts
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1,854 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Royal Haciendas was just the perfect stay for our family vacation. The employees were extremely professional and very helpful at all times. Very friendly and hardworking staff. The cleanliness was superb along with the delicious food from each of the restaurants. We are definitely booking our next stay here. The seaweed was an issue but to us it was... More 

Was this review helpful? Yes 1
Clovis, California
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were really blown away by this resort. My husband and I stayed at another Royal Resort (The Royal Cancun) on a different visit to Cancun and while that was a nice resort, we found the Royal Haciendas to be a step above and to be an amazing resort. We had four adults and two kids, ages 7 and 5.... More 

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Beneville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Great place for the family. You need to do better at cleaning the beach area. The wheel barrels and the staff cleaning all day never seemed to make a dent on the seaweed. In 10 days we went in once for 1/2 hour, it was too dirty :( Otherwise, we the resort and staff an excellent for everything else..great place... More 

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Was this review helpful? Yes 1
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel with good food, waiters are exceptional and while on the beachside the waiters are attentive! I had a very nice mudslide at the poolside bar. Downside to the trip, was that we couldn't enjoy the sea since the beach had tons of the sargassum sea grass although we could see they were cleaning it.

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Portsmouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Mexico is paradise - the suites are beautiful and the staff at the resort were amazing and very very helpful. We have just spent 14 days there and all in all we had a fabulous time but the only thing that lets it down is the food. We had room service delivered to our terrace on more than 1 occasion... More 

Was this review helpful? Yes 6
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I want to start off by saying that our vacation was absolutely fun and relaxing! We had a great time, met beautiful and fun people. Most of the staff were incredible and went beyond their call. Thank you to Sergio (bell-man), Ramiro (beach server), Antonio, Victor, and Ramon at the pool, our drinks were never empty. Fernando at Murales was... More 

Was this review helpful? Yes 14
Cristóbal G, Online Community Care Coordinator at The Royal Haciendas All Inclusive, All Suites Resorts, responded to this review

Dear Cristina Thank you for taking time to post about our resort. We're glad to learn you had an overall good experience during your last visit to The Royal Haciendas. Please accept a sincere apology for the inconveniences room switching caused to you and your family. Our inventory department works shoulder by shoulder with Guest Services to ensure we can... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm going to breakdown my review into multiple sections since each one of them deserves a review. Hang tight as it may be long but some things may have not been covered with other reviews. The Beach: If we would have known that the beach was going to be in horrible condition, we wouldn't have picked this location. The seaweed... More 

Was this review helpful? Yes 11
Sandra R, Online Community Care Agent at The Royal Haciendas All Inclusive, All Suites Resorts, responded to this review

Dear Ivan, Thank you for taking time to post about your experience at The Royal Haciendas. I'm amazed by your extensive and detailed review. I'm sure that Tripadvisor's community will appreciate your insights when planning their upcoming visit to Riviera Maya. Sargassum arrivals are a natural occurrence. However: this year we've seen unusual amounts of this algae coming ashore. While... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was looking for a relaxing, all-inclusive, family-friendly, resort situated right on the beach near Playa Del Carmen, and I found it at The Royal Haciendas! It's a fairly large resort, but even so all the rooms are no more than a 5 minute walk to the beach. The food was very good, and the service excellent. Our room, a... More 

Was this review helpful? Yes 3
Sandra R, Online Community Care Agent at The Royal Haciendas All Inclusive, All Suites Resorts, responded to this review

Dear Heather F, Thank you for taking the time to share your experience with us. We are pleased to learn that you enjoyed your stay with us and that you were delighted by the relaxing atmosphere we try to preserve at the Royal Haciendas. We are also happy that you loved the extra activities around the resort such as pottery... More 

Chicago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 3 nights here this past weekend. Check in was a breeze and room was ready by noon. We did the all inclusive plan and were not disappointed. Our room had a king size bed and two pull out single beds with a kitchen. We were happy with the layout of the room with the balcony. Resort has two huge... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Care Coordinator at The Royal Haciendas All Inclusive, All Suites Resorts, responded to this review

Dear Tanner23, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent visit to The Royal Haciendas. As you mentioned: sargassum is a caribbean-wide issue which is being addressed by the government and all of the companies involved. We're taking local actions to mitigate the effects but our efforts are little... More 

Pittsburgh
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Let me start off by saying that I can find a wrinkle in a $100 bill. The Royal Haciendas turned out to be a fantastic value and an extremely enjoyable family vacation. It's not a super high-end resort but the rooms, grounds and amenities were flawless! The resort does market the villas as ocean view, however, there was no possible... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Care Coordinator at The Royal Haciendas All Inclusive, All Suites Resorts, responded to this review

Dear srweaver69, Thank you for taking time to post about our resort. As you mentioned: sargassum is a Caribbean-wide issue which is being addressed by both: government and companies. We do our best and keep the amount to the minimum possible with hard work by our beach cleaning brigades. All in all, we're glad to learn you've enjoyed your most... More 

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