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The Royal Haciendas All Inclusive, All Suites Resorts

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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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1 room 1 guest
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The Royal Haciendas All Inclusive, All Suites Resorts
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1,863 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We have been to the Riviera Maya and/or Playa del Carmen 3x. The Royal Haciendas was our first experience of an all-inclusive in Mexico. Looking back and comparing it to the two other resorts where we stayed with our kids, I think it is no longer our favorite. It is very quiet and does not offer many activities, particularly in... More 

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Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed 2 days ago NEW

Villas are lovely, and the location is great, but they need more food options. Kids can no longer play with balls (or floaties) in the pools, which greatly curtailed our chidrens' enjoyment of the vacation.

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Perris, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

our whole experience was by far the worst of all the years my family and I have travel. I requested to speak to the highest level of management witch is Sara Aguilar and Christie Griffings, I knew they were there at the hotel but they did not care nor took the time to make a horrible experience into a pleasant... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Woodbridge
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Overall, our stay was fine. The main place for eating was nothing to write home about. It was hot (no A/C) and we were bit by a bunch of Mosquitos there and on the beach. The service was excellent but the amenities so-so. The rooms were nice and quite large and housekeeping did a good job. The next time we... More 

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Was this review helpful? Yes 1
Long Beach
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Had a pleasant stay at the Royal Hacienda. The entertainment is not as extensive as other properties we have stayed at, but the level of service was consistent. While we were there was an increase in the mosquito population. My family and I suffered extensively and the staff had little to offer, apart from sending us to the convenience store.... More 

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Was this review helpful? Yes 1
Boston, Massachusetts
1 review
2 of 5 stars Reviewed 3 days ago NEW

We are owners and for the first time were disappointed in the cleanliness and service. For the first time the pools were very dirty (trash floating) and Ver cloudy. I did like the additional pool activities.

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Sandra R, Online Community Care Agent at The Royal Haciendas All Inclusive, All Suites Resorts, responded to this review

Dear Member, Thank you for taking time to provide feedback about our resort. Please accept our most sincere apologies for this experience. Rest assured that we are taking all necessary measures. The Housekeeping department along with Maintenance will reinforce the cleaning of the areas according to established standards. We will make sure no future guest shares this perception of the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The Royal Haciendas was just the perfect stay for our family vacation. The employees were extremely professional and very helpful at all times. Very friendly and hardworking staff. The cleanliness was superb along with the delicious food from each of the restaurants. We are definitely booking our next stay here. The seaweed was an issue but to us it was... More 

Was this review helpful? Yes 1
Clovis, California
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were really blown away by this resort. My husband and I stayed at another Royal Resort (The Royal Cancun) on a different visit to Cancun and while that was a nice resort, we found the Royal Haciendas to be a step above and to be an amazing resort. We had four adults and two kids, ages 7 and 5.... More 

Was this review helpful? Yes 1
Beneville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great place for the family. You need to do better at cleaning the beach area. The wheel barrels and the staff cleaning all day never seemed to make a dent on the seaweed. In 10 days we went in once for 1/2 hour, it was too dirty :( Otherwise, we the resort and staff an excellent for everything else..great place... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel with good food, waiters are exceptional and while on the beachside the waiters are attentive! I had a very nice mudslide at the poolside bar. Downside to the trip, was that we couldn't enjoy the sea since the beach had tons of the sargassum sea grass although we could see they were cleaning it.

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