We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Royal Haciendas All Inclusive

Travelers' Choice award winner
Hotel website
Hotel deals
Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Offers & Announcements
Mother's Day Special !
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Royal Haciendas All Inclusive
Professional photos View all
Browse nearby
The Royal Haciendas All Inclusive
Write a Review

1,778 reviews from our community

Traveler rating
    1,138
    430
    141
    38
    31
See reviews for
792
575
25
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (595)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1778)
  • Mar-May only
    (523)
  • Jun-Aug only
    (394)
  • Sep-Nov only
    (417)
  • Dec-Feb only
    (444)
All months
Cornwall, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I spent two weeks in the Mayan in March 2015. One week at Hard Rock (wasn't crazy about it!) and the other week at the Royal Hacidendas. We normally only stay at large well know resort chains so we had no idea what to expect when we arrived. What a lovely surprise it was! It is predominantly a timeshare resort... More 

Was this review helpful? Yes
The Villages
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a Royal Resort member, the Haciendas meets the high standards of every other Royal Resort property. The rooms are impeccable. The property is absolutely beautiful. There is not an employee on the property who doesn't treat you in style and makes you fell welcomed and important. And it's not just from the front desk and the waiters. You receive... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you have been satisfied during your most recent visit to The Royal Haciendas and we look forward to welcome you during your next visit to Mexican Caribbean. Warm Regards. More 

Idaho Falls, Idaho
Top Contributor
84 reviews 84 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

There are several reasons that The Royal Haciendas is my favorite resort. They are: Fantastic cordial service, excellent restaurants, and meticulously cleanliness throughout the resort. When you come through the front door you immediately feel like you have come home, and you are welcomed by every staff member that you meet. I have visited many resorts over the years, but... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We appreciate your kind words which we find very rewarding since we always strive to provide our customers with the highest satisfaction levels. We look forward to welcoming you again during your next visit to Riviera Maya. Warm Regards. More 

Tucson, Arizona
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The royal haciendas is right outside of playa del carmen in mexico. About 6 kilometers from playa and 40 kilometers from cancun. If u are renting it is all inclusive. The villas are very nice with two bedrooms kitchen and living area. A couple of nice places to eat and a high end place called Los Morelos. They are oriented... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas. As you point out: our resort has been made keeping in mind a family-friendly environment with a high resting quality. We look forward to welcoming you during your next Mexican Caribbean Vacation. Warm Regards. More 

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

We had a nice stay at this resort 16-23 May 2015. The Haciendas' grounds & landscaping is impressive. It has 2 phases of villas each with pools for children & adults; phase 2 has pool for laps as well. Swim up bar is great with good-sized drinks and great fast food, e.g., nachos, guacamole, salsa, etc. Cheese burgers are really... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The accommodations are a step above. The staff is constantly cleaning and maintaining, no stone left unturned. I mean that literally I saw a staff meet cleaning the rocks around a tree near the pool area. The waite staff want to please you. Every meal was enjoyable and sitting in the restaurant next to the beach so you can hear... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction standards and your review is very rewarding since it shows we're pointing in the right direction to achieve this goal. We appreciate your kind words and look forward to welcoming you during your next visit to Riviera... More 

Kissimmee, Florida
Contributor
16 reviews 16 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

when we arrived we were very impressed. the 1 bed room was great with a soaking tub on the large balcony with a great view.the reception was great met Hector, took care of us all week. The food was very good, pool great bars great, so why the 4 star, because take a look at the pictures of the beach.... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Cleaning the sargassum might not seem as delicate as it is. The beach is an environment with an utterly delicate balance. Keeping this balance is always on our mind since, as you may know, experiences learned from Cancun's sand lost after Hurricane Wilma showed that removing the algae... More 

Stockton, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a great time! Our room was great! We had a suite with a full kitchen and living area. Our balcony was big enough for a jetted tub, a table and six chairs. We chose a higher floor for a better view. Some tips for the resort: If you need to change money, be sure to bring your passport... More 

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear guest, Thank you for taking time to post about our resort. We're know TripAdvisor's Community will appreciate your insights when planning their upcoming vacation to Mexican Caribbean. Warm Regards. More 

New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Beautiful Hotel, great pools, food and drinks plentiful. Kudos to the wonderful staff, whether it be the waiters at the pool, room service or restaurant, cleaning staff groundskeepers, maintenance, bellboys, taxi drivers, bartenders all were friendly, polite and went out of their way to assist you. Love this hotel….Second time I have stayed at the Royal Hacienda and will go... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.d More 

Piscataway
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our first stay at the Royal Haciendas and my family and I were extremely pleased. We were a party of 4, including two children. The staff was extremely nice and very helpful. There is tons to do and the kids center was amazing. My youngest son, which is 6, is very shy and never wants to stay in... More 

Was this review helpful? Yes 5
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels available and we find your review very rewarding since we feel it reflects the effort every single member on our staff carries on every day to keep our resort as beautiful as you found it. All... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,484 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1098)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (126)
Viewed
Pool/beach area (259)
Viewed
View from room (89)
Viewed
Hotel & grounds (262)
Viewed
Dining (79)
Viewed
Bathroom (16)
Viewed
Family/play areas (9)
Viewed
0:48
Videos (1)
Viewed
Other (256)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (362)
Viewed
Amenities (75)
Viewed
Beach (27)
Viewed
Children's Pool (12)
Viewed
Deluxe Villa Beach Front (70)
Viewed
Pool (41)
Viewed
Restaurants and Bars (36)
Viewed
Standard Villa (68)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (9)
Viewed
Pool/beach area (3)
Viewed
Dining (2)
Viewed
Family/play areas (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay