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The Royal Haciendas All Inclusive

Travelers' Choice award winner
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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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Best prices for: 1 room 1 guest
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1,814 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The property is excellently maintained. Beautiful landscaping, 6 different pools, and immediate access to the beach. 5 star experience! A variety of activities to do. The resort has an onsite activities director for organized volleyball, yoga, kids activities, snorkeling, scuba trips, etc.

Was this review helpful? Yes 1
Eden, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We come every year to the Royal Haciendas and absolutely love it. The villas are beautiful and so are the grounds. We have three very favorite waiters by the pool that we look forward to seeing every year because of their exceptional service. They are Michel, Rigoberto, and Eduardo. These men go over and above to make our stay exceptional.... More 

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Logan, Utah
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed 9 nights in the whole 2 bdroom suite the week before Chistmas. The rooms were large, in excellent condition, clean and comfortable. Beautiful weather, beautiful beach, although there were some rocks here and there on the bottom of the ocean. Not a big deal at all. It is the nicest beach area for several miles around. We had... More 

Was this review helpful? Yes 1
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The food was awful, the facilities aren't clean, too many people. There were people in the pool making out in front of kids, very uncomfortable. Not a classy place to go. Will not be visiting again. Do not recommend.

Was this review helpful? Yes 7
Scotia, New York
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We are owners so are not part of the all inclusive deal but like it just as it is for us. We love the Royal Resorts and own at other resorts run by them too. They are very responsive for any need you may have and very low pressure if you decide you are interested in buying. The place sells... More 

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Deer Park, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We have stayed at several places in Playa Del Carmen and this one is rated Average. I would not do an All Inclusive here because there weren't many choices. We normally do AI but enjoyed being able to try different Restaurants around town. The RH had a nice little market on sight including alcohol, and with the full kitchen, you... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 1 week ago

Everything about this place was truly amazing. It was extremely clean, the staff was always friendly and accommodating, the food was pretty good, and the pools were large and really nice. The drinks were weak but just ask them to make them to add an extra shot, otherwise it's like drinking juice. I traveled with a friend and we stayed... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction standards and we're very happy to learn we've achieved this goal with you. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

New Orleans, Louisiana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The property was beautiful. Rooms were in great shape. The swimming pool and swim up bar were nice. The service was great and the staff was friendly. We arrived to some bad weather which caused a lot of seaweed to collect on the beach. We did not do the all inclusive but still ate the breakfast buffet and two dinner... More 

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are sending your comments to the appropriated channels so that our service may improve. About the sargassum arrival: there's little to nothing we can do against it. Is a process of mother nature. One that our guests do not enjoy as much as other nature's processes and... More 

Spotsylvania, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

2nd time at the resort. Pros: The property was beautiful. Rooms were in great shape Enjoyed the swimming pool and the beach, but we stayed a the pool most of the time. During our stay, there was a lot of seaweed in the water and on the beach. The service was great and the staff was very friendly. Yes, they... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction standards available and we feel we still could provide you with a better service. We have a standard for serving drinks at the bar, 1oz of alcohol per drink. We think that this might be a perception... More 

Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are currently staying at the royal haciendas and can't praise it enough... we got here on a very rainy Sunday and there was a lot of confusion over our room and we were not told where to go and we ended up wondering around the hotel looking for a room which wasn't ours in the end... this nearly put... More 

Was this review helpful? Yes 3
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