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The Royal Haciendas All Inclusive

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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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1,811 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Logan, Utah
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed 9 nights in the whole 2 bdroom suite the week before Chistmas. The rooms were large, in excellent condition, clean and comfortable. Beautiful weather, beautiful beach, although there were some rocks here and there on the bottom of the ocean. Not a big deal at all. It is the nicest beach area for several miles around. We had... More 

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Scotia, New York
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We are owners so are not part of the all inclusive deal but like it just as it is for us. We love the Royal Resorts and own at other resorts run by them too. They are very responsive for any need you may have and very low pressure if you decide you are interested in buying. The place sells... More 

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Deer Park, Texas
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We have stayed at several places in Playa Del Carmen and this one is rated Average. I would not do an All Inclusive here because there weren't many choices. We normally do AI but enjoyed being able to try different Restaurants around town. The RH had a nice little market on sight including alcohol, and with the full kitchen, you... More 

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5 of 5 stars Reviewed 4 days ago NEW

Everything about this place was truly amazing. It was extremely clean, the staff was always friendly and accommodating, the food was pretty good, and the pools were large and really nice. The drinks were weak but just ask them to make them to add an extra shot, otherwise it's like drinking juice. I traveled with a friend and we stayed... More 

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Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction standards and we're very happy to learn we've achieved this goal with you. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

New Orleans, Louisiana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The property was beautiful. Rooms were in great shape. The swimming pool and swim up bar were nice. The service was great and the staff was friendly. We arrived to some bad weather which caused a lot of seaweed to collect on the beach. We did not do the all inclusive but still ate the breakfast buffet and two dinner... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are sending your comments to the appropriated channels so that our service may improve. About the sargassum arrival: there's little to nothing we can do against it. Is a process of mother nature. One that our guests do not enjoy as much as other nature's processes and... More 

Spotsylvania, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

2nd time at the resort. Pros: The property was beautiful. Rooms were in great shape Enjoyed the swimming pool and the beach, but we stayed a the pool most of the time. During our stay, there was a lot of seaweed in the water and on the beach. The service was great and the staff was very friendly. Yes, they... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction standards available and we feel we still could provide you with a better service. We have a standard for serving drinks at the bar, 1oz of alcohol per drink. We think that this might be a perception... More 

Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We are currently staying at the royal haciendas and can't praise it enough... we got here on a very rainy Sunday and there was a lot of confusion over our room and we were not told where to go and we ended up wondering around the hotel looking for a room which wasn't ours in the end... this nearly put... More 

Was this review helpful? Yes 3
Phoenix, Arizona
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed one week in the lock off (hotel room). There is a safe, microwave, coffee maker, small fridge and adequate dishes and silverware for heating up food. The room and bathroom was very clean and comfy. Love walking along the beautiful beach and sitting under the palapa. Enjoyed the breakfast buffet but only ate dinner there once- the dinner... More 

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The Colony, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: The Property was absolutely gorgeous and was very quiet and family oriented, the people could not be nicer, the rooms were very nice and very clean. The staff was hygienic (I saw a chef who didn't see me scrubbing his hands like a surgeon), the concierge Caleb was very nice and catered well to our needs. The services the... More 

Was this review helpful? Yes 3
Dixon, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is our 8th visit to the Royal Haciendas in Playa del Carmen. Last year, the management company didn't have the various parties. Apparently enough people complained and the welcome party, taco party, etc., are back. The resort is beautiful. It's well-planned and thought out. Every room overlooks either the ocean or one of the pools. Staff are exceptional! Service... More 

Was this review helpful? Yes 2
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