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The Royal Haciendas All Inclusive

Travelers' Choice award winner
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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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The Royal Haciendas All Inclusive
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The Royal Haciendas All Inclusive
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1,735 reviews from our community

Traveler rating
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    420
    139
    37
    29
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774
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2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Portland, Oregon
Top Contributor
75 reviews 75 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place is awesome place to stay. The resort staff is simply the best. Actives are well thought out. The Spanish class is exceptionally informative and the Aqua aerobics is fun and a great workout. Restaurants on site are good with Los Murales the best. When staying here try not to go all inclusive.To much to do in Playa del... More 

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Los Angeles, Ca
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I went with my husband and my 7 year old daughter. We got there at night very tired and Alexander at the front desk was very very very nice and gave us an upgrade to an ocean front suite, which was stunning and had a huge balcony with a big jacuzzi from where we could see the sunrise and also... More 

Was this review helpful? Yes 2
New York, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Royal Haciendas is a beautiful resort but there are definitely some issues that impacted our vacation. Pros: Rooms are big and perfect for families. We stayed in a 1-bedroom with a king bed and two murphy beds in the living room. Great for the kids, lots of space. Hot tub on balcony has great water pressure so fills fast and... More 

Was this review helpful? Yes 6
Washington State
Reviewer
5 reviews 5 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I Rely on reviews when I Decide where we are going to go on vacation. I found that in most cases, the complaints were unfounded. Our rooms were comfortable, spacious, beds and pillows were comfortable and the maid service was great. I booked a one bedroom and an adjoining studio. We had no problem getting the adjoining room.We were allowed... More 

Was this review helpful? Yes 2
Cadillac, MI
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I just got back from staying a week at this all inclusive condo resort. The food was very good. The main restaurant had a different theme every night to mix things up. The breakfast choices in the morning were always the same but enough variety where you could change things up off the buffet or just order... More 

Was this review helpful? Yes 1
Fairfax VA
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was looking for a short trip to Mexico over Spring Break. This all-inclusive gem does a great job. The food is very good all around, and the service is excellent. The excursions and the scuba diving were fantastic. Overall a great experience. Sometimes the WiFi was spotty in the room, but it was fine in the lobby, and who is... More 

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Short Hills
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Spend spring break with my family there. Not what we were expecting. Good: The room was great, resort was well maintained, clean and beautiful, maid service was good. Pools were nice. Not so good: The beach was full of seaweed and it smelled bad. There are a lot of pretty sharp rocks in the water, all of us stepped on... More 

Was this review helpful? Yes 2
Austin, Texas
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We were celebrating our 10th anniversary and booked this place through Hotels.com. It is a timeshare owned property; I guess the Royal Resorts parent company sells rooms on Hotels.com to fill vacancies. We arrived on a Thursday and left on a Monday. We were told that the Resort schedule runs Saturday to Saturday and that on the Saturday morning of... More 

Was this review helpful? Yes 3
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I visited the Royal Haciendas during our Spring break for the second year in a row. Many of the guests are time-share owners but we stayed with an all-inclusive package. Our room was very clean and cozy, with 2 beds, a very nice and large bathroom, and a balcony. But the best parts or Royal Haciendas are... More 

Was this review helpful? Yes 2
Midwest
Contributor
16 reviews 16 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent spring break here, and we were pleasantly surprised by how quiet & accessible everything was (being told they were at 92% occupancy). We always got a chair by the pool or on the beach and never had to wait to be seated for meals (the food was surprisingly good). The room was nice, clean, and had plenty of... More 

Was this review helpful? Yes 5
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