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The Royal Haciendas All Inclusive

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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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The Royal Haciendas All Inclusive
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The Royal Haciendas All Inclusive
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1,771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Kissimmee, Florida
Contributor
16 reviews 16 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

when we arrived we were very impressed. the 1 bed room was great with a soaking tub on the large balcony with a great view.the reception was great met Hector, took care of us all week. The food was very good, pool great bars great, so why the 4 star, because take a look at the pictures of the beach.... More 

Was this review helpful? Yes 1
Stockton, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a great time! Our room was great! We had a suite with a full kitchen and living area. Our balcony was big enough for a jetted tub, a table and six chairs. We chose a higher floor for a better view. Some tips for the resort: If you need to change money, be sure to bring your passport... More 

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New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

Beautiful Hotel, great pools, food and drinks plentiful. Kudos to the wonderful staff, whether it be the waiters at the pool, room service or restaurant, cleaning staff groundskeepers, maintenance, bellboys, taxi drivers, bartenders all were friendly, polite and went out of their way to assist you. Love this hotel….Second time I have stayed at the Royal Hacienda and will go... More 

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Piscataway
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was our first stay at the Royal Haciendas and my family and I were extremely pleased. We were a party of 4, including two children. The staff was extremely nice and very helpful. There is tons to do and the kids center was amazing. My youngest son, which is 6, is very shy and never wants to stay in... More 

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels available and we find your review very rewarding since we feel it reflects the effort every single member on our staff carries on every day to keep our resort as beautiful as you found it. All... More 

Atlanta, Georgia
Contributor
17 reviews 17 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

**Note that I stayed here in October 2010 but the travel dates won't allow me to select a time frame earlier than 2014.** I traveled from Atlanta to Playa Del Carmen with a group who have a time share at the resort. This was my first ever resort experience and it was a great one. We spent a ton of... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We appreciate your kind words and look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

Willingboro, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent the week of 5/2-5/9 at Royal Haciendas. We arrived a few hours before our room was ready, so they gave us our bracelets, and we had full run of the resort till it was ready. Check in was a little slow. Originally I had requested an oceanfront villa, with the understanding that might not happen. Of course there... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad you've enjoyed your villa and also we're thankful for your understanding. Beachfront Villas are highly demanded and because of this it is difficult to get one, specially during high season. We're currently working on ways to avoid asking for our customers' for their room key card... More 

Calgary, Canada
Top Contributor
120 reviews 120 reviews
9 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago

Happy Hour around the pool was from 1500-1800 - 2 for 1 drinks. Shuttle bus to Playa Del Carman town was 40 pesos each way and takes about 20 minutes The bus is FREE if you take it at 1730 and 1800 return is FREE at 1830 Make reservations for bus leaving resort. TAXI is more expensive if there are... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We appreciate your kind words and, for sure, TripAdvisor's community will appreciate your insights regarding the resort and Playa del Carmen. We look forward to welcome you again during your next visit to Riviera Maya. Warm Regards. More 

Sutton, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We visited for the day to attend a timeshare presentation. We ate breakfast and it was really good. We visited a suite and it was very spacious and beautiful. The pools were nice and big. The resort itself was very clean and "new" looking. It wasn't very busy the day we visited and it almost felt empty/secluded (almost dessert like).... More 

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. The beach is a natural ecosystem with a delicate balance which we try to maintain as much as we can. Sargassum arrivals are a natural beach process and there's little to nothing we can do against that. We do have keep the balance between removing the sargassum and... More 

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed at the Royal Hacienda May 1-8. We had to change rooms on Saturday because this resort is geared to the time share people. It was a pain.....Not a deal breaker but not conducive to a low stress/low maintenance vacation either. I've been to Mexico many times and figure there's always good and no so good. Some places are better... More 

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Seaweed arrivals are a natural process and there's little to nothing we can do against that. We do our best to keep it clean with out risking losing the beautiful sand that makes our beach which is the greatest attraction of the Riviera Maya. Room switching policy is... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very happy w royal haciendas. Easy 10 minute hotel provided shuttle ride to playa del Carmen and Cozumel. Food at main buffet was very good, and the staff was very nice and helpful. Also did xel ha and xcaret from here. Nice beach. Great pool. Fun pool bartenders.

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas and look forward to welcoming you back during your next Mexican Caribbean Vacation. Warm Regards. More 

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