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The Royal Haciendas All Inclusive

Travelers' Choice award winner
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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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The Royal Haciendas All Inclusive
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The Royal Haciendas All Inclusive
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1,746 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Marblehead, Massachusetts
2 reviews
5 of 5 stars Reviewed yesterday NEW

The hotel/apartment (we rented a two bedroom - two units attached) was spacious, clean, comfortable, well stocked (though could use a few more items like paper towels/napkins and shampoo/conditioner) and tastefully decorated. Our balcony overlooked the well maintained landscape, a large scale chess board, pool and some of the ocean. The workers were always pleasant and helpful. Though the concierge... More 

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Amherst, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We checked in mid day April 10 .Very quick check in.Friendly staff.As we arrived on Friday we knew we had to move rooms on Sat which was quick and easy, although very chaotic for the staff.We spent most of our time on the beach excellent friendly service.Chairs were never a problem which was wonderful not having to get up really... More 

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st albans, uk
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a lovely time. We enjoyed the sea, sun and beach. There was lots of seaweed but in general loved the view of the ocean and the fact the beach wasn't overcrowded. "Tips" was annoying me. I was even being asked for money for things I don't normally tip! Ie bringing a coffee for breakfast. We did attend the... More 

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

We just returned from a week at the Royal Haciendas. We arrived to a free upgrade to a penthouse oceanfront room. Great surprise as we were celebrating my birthday. The front desk young woman was very kind and helpful. The resort is clean, staff is friendly and helpful, the food at the poolside grill was excellent every single time and... More 

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Oswego, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for our honeymoon on my husband's cousin's timeshare. Overall this is a very nice resort with very friendly staff and helpful concierge team. We had a two bedroom villa. The rooms are pretty standard and could use some updating but for the most part were clean. We did have two issues with the room which I did... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 6 days ago NEW

The only good thing in this resort is the hotel itself, the weather and the grounds. Service - worst than any resort we have been. Everyone ask for tips even the work they supposed to do is not completed. Concierge service that needs to be retired. No need since they obstructing your vacation with push to go to the time... More 

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Portland, Oregon
Top Contributor
76 reviews 76 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is awesome place to stay. The resort staff is simply the best. Actives are well thought out. The Spanish class is exceptionally informative and the Aqua aerobics is fun and a great workout. Restaurants on site are good with Los Murales the best. When staying here try not to go all inclusive.To much to do in Playa del... More 

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Los Angeles, Ca
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I went with my husband and my 7 year old daughter. We got there at night very tired and Alexander at the front desk was very very very nice and gave us an upgrade to an ocean front suite, which was stunning and had a huge balcony with a big jacuzzi from where we could see the sunrise and also... More 

Was this review helpful? Yes 5
New York, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Royal Haciendas is a beautiful resort but there are definitely some issues that impacted our vacation. Pros: Rooms are big and perfect for families. We stayed in a 1-bedroom with a king bed and two murphy beds in the living room. Great for the kids, lots of space. Hot tub on balcony has great water pressure so fills fast and... More 

Was this review helpful? Yes 6
Washington State
Reviewer
5 reviews 5 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I Rely on reviews when I Decide where we are going to go on vacation. I found that in most cases, the complaints were unfounded. Our rooms were comfortable, spacious, beds and pillows were comfortable and the maid service was great. I booked a one bedroom and an adjoining studio. We had no problem getting the adjoining room.We were allowed... More 

Was this review helpful? Yes 4
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