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The Royal Haciendas All Inclusive

Travelers' Choice award winner
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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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The Royal Haciendas All Inclusive
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1,833 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (603)
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  • All months
    (1833)
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    (525)
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Centennial, Colorado
1 review
2 of 5 stars Reviewed yesterday NEW

You may want to know some things.. like, this Resort is more of a timeshare property than a special all inclusive Resort. Many people were dragging several coolers around with their own food and drinks purchased at the onsite little convenient store (which took away that Resort feeling). If you are pregnant or have several children, this may be the... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel extensively and almost never write reviews, but our recent trip to the Royal Haciendas this July warranted a thorough review. We will definitely return again soon. My 12 year old son and I both have celiac disease, and I am very sensitive to cross-contamination, so it is extremely difficult to find restaurants on vacation. In the past, we... More 

Was this review helpful? Yes 5
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We didn't actually stay at this hotel, we stayed at another Royal all inclusive hotel and came here for the day. What a day though. We had a blast in the pools, the kids romped all day, we went to the beach, had breakfast and lunch at the restaurants, snacked and drank at the pool bar, and all the while... More 

Was this review helpful? Yes 1
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We have gone to multiple resorts throughout the Cancun area. The RH has beautiful property, and well maintained. The beach area is nice, although at this time of the year, there is LOTS of seaweed which is removed manually, by workers using wheelbarrows, working extremely hard throughout the day, although it is a never ending process. This is done by... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas. We're sure that TripAdvisor community will appreciate your insights when planning their upcoming visit to Riviera Maya. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

Laguna Niguel, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spacious 2 bedroom suite w/ a jacuzzi on the balcony. Store on the property for any extras that you need. Game room for kids that includes 2 Xbox games, small pool table, & ping pong table. Free kayaking & snorkeling equipment. Paddleboards cost $10 an hr. Food was excellent @ restaurants & swim up bars. All inclusive beer is dos... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels and we're glad to learn we've achieved this goal with you. We look forward to welcoming you back during your next vacation in Riviera Maya. Warm Regards. More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I just returned yesterday from our stay. I was debating between two and three stars but feel as if three is warranted because they are trying to make it a nice experience. The hotel itself is very nice the grounds are well kept. I will say the staff works very hard but are not the friendliest people. Other places I... More 

Was this review helpful? Yes 5
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. Warm Regards More 

Bedford, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a very nice stay at The Royal Haciendas. The staff goes overboard to make you feel welcome. We were not used to maid service at timeshare properties and the service of these rooms were better than I have ever seen. The maids come twice a day, once to clean and then later in the day to turn down... More 

Was this review helpful? Yes 1
CristobalGF, Online Community Manager at The Royal Haciendas All Inclusive, responded to this review

Dear Scott B, Thank you so much for your review. We are happy to hear you enjoyed yourself and will stay with us again. The increase in the amount of seaweed is a phenomenon that is ocurring this summer and we are working hard to make all of our guests' stays as comfortable as possible. It is proving to be... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm very relaxed person and when I travel I really don't look for a fancy place. I just look for a nice place to enjoy with my family and have a relaxing vacaction. I think it is essential to mention that this hotel is mostly based for people with time shares. If I would of known this, I wouldn't have... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator. at The Royal Haciendas All Inclusive, responded to this review

Dear Cristina, Thans so much for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. We hope we have the chance to connect with you... More 

New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Went here for day since it's part of Royal Resorts. The beach and pools were beautiful. Snorkeling off the shore was decent and fun for kids and I. Pool side food was excellent and great that it's part of all-inclusive package when staying at any of the Royal resorts. We took free shuttle from Royal Sands which was a great... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about your experience at The Royal Haciendas. It's a pleasure for us to learn that you took advantage of the REFINE All Inclusive Package from The Royal Sands and Paid a visit to The Royal Haciendas with your family. We're glad to know you've enjoyed your stay and your visit. We... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

We recommend this location for any purpose trip, family orientate with the best service that we ever get on all the hotels that we had use in Cancun or riviera, their personal is very friendly and the rooms are always very clean, all their facilities are just the way you want to see on a hotel during your actions

Was this review helpful? Yes
CristobalGF, Online Community Manager at The Royal Haciendas All Inclusive, responded to this review

Dear jorgeS110GP, Thank you for your review. We are happy to see you found our service to your liking and hope you visit us again soon! More 

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