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The Royal Haciendas All Inclusive

Travelers' Choice award winner
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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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The Royal Haciendas All Inclusive
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1,837 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My family and I spent a week at The Royal Haciendas in July. Prior to that I read every review I could, so I was pretty sure of the quality before we arrived. It amazes me when I read reviews from people upset/surprised that this is: a timeshare resort, has few restaurants, you will likely have to move rooms on... More 

Was this review helpful? Yes 3
Elgin, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Book a complete two bedroom two bathroom villa with full kitchen, living room and balcony with whirlpool. Food and drinks are excellent and the staff is always accommodating and helpful. It's the perfect location to relax and unwind. Hammocks and hot tubs located all around the property and golf course on property. Full health club, tennis courts and kayaking. We... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a large group of families stay in 3 full size villas! From the hot tub on the balcony to the daily maid service to the great buffet dinners each night, all 16 of us (age ranged 8 - 76) had an amazing time. We loved the pools, beach area, kayak rentals, snorkelling off the beach! Service in all... More 

Was this review helpful? Yes
Centennial, Colorado
1 review
2 of 5 stars Reviewed 4 days ago NEW

You may want to know some things.. like, this Resort is more of a timeshare property than a special all inclusive Resort. Many people were dragging several coolers around with their own food and drinks purchased at the onsite little convenient store (which took away that Resort feeling). If you are pregnant or have several children, this may be the... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Care Coordinator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thans so much for taking the time to review your stay at The Royal Haciendas We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. We hope we have the chance to connect with you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel extensively and almost never write reviews, but our recent trip to the Royal Haciendas this July warranted a thorough review. We will definitely return again soon. My 12 year old son and I both have celiac disease, and I am very sensitive to cross-contamination, so it is extremely difficult to find restaurants on vacation. In the past, we... More 

Was this review helpful? Yes 5
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We didn't actually stay at this hotel, we stayed at another Royal all inclusive hotel and came here for the day. What a day though. We had a blast in the pools, the kids romped all day, we went to the beach, had breakfast and lunch at the restaurants, snacked and drank at the pool bar, and all the while... More 

Was this review helpful? Yes 1
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have gone to multiple resorts throughout the Cancun area. The RH has beautiful property, and well maintained. The beach area is nice, although at this time of the year, there is LOTS of seaweed which is removed manually, by workers using wheelbarrows, working extremely hard throughout the day, although it is a never ending process. This is done by... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas. We're sure that TripAdvisor community will appreciate your insights when planning their upcoming visit to Riviera Maya. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

Laguna Niguel, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spacious 2 bedroom suite w/ a jacuzzi on the balcony. Store on the property for any extras that you need. Game room for kids that includes 2 Xbox games, small pool table, & ping pong table. Free kayaking & snorkeling equipment. Paddleboards cost $10 an hr. Food was excellent @ restaurants & swim up bars. All inclusive beer is dos... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels and we're glad to learn we've achieved this goal with you. We look forward to welcoming you back during your next vacation in Riviera Maya. Warm Regards. More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I just returned yesterday from our stay. I was debating between two and three stars but feel as if three is warranted because they are trying to make it a nice experience. The hotel itself is very nice the grounds are well kept. I will say the staff works very hard but are not the friendliest people. Other places I... More 

Was this review helpful? Yes 5
Cristóbal G, Online Community Administrator at The Royal Haciendas All Inclusive, responded to this review

Dear Guest, Thank you for taking time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. Warm Regards More 

Bedford, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a very nice stay at The Royal Haciendas. The staff goes overboard to make you feel welcome. We were not used to maid service at timeshare properties and the service of these rooms were better than I have ever seen. The maids come twice a day, once to clean and then later in the day to turn down... More 

Was this review helpful? Yes 1
CristobalGF, Online Community Manager at The Royal Haciendas All Inclusive, responded to this review

Dear Scott B, Thank you so much for your review. We are happy to hear you enjoyed yourself and will stay with us again. The increase in the amount of seaweed is a phenomenon that is ocurring this summer and we are working hard to make all of our guests' stays as comfortable as possible. It is proving to be... More 

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