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The Royal Haciendas All Inclusive

Travelers' Choice award winner
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Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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The Royal Haciendas All Inclusive
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1,715 reviews from our community

Traveler rating
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    412
    136
    37
    29
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760
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25
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

My flight arrived early mornning so i got to check in before their check in time. The person on front desck was rude and not very helpful as in many other all inclusive in cancon ( which i have done plenti of...) and she did give us the all inclusive band to alow us to use all areas as all... More 

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Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This resort is a top shelf resort, from the check in staff to the waiters and bartenders everybody makes you feel welcome. i recommend getting an all inclusive pass because the food and drinks are outstanding and you can easily spend a couple hundred a day if you don't have an all inclusive, if you don't want to get all... More 

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Marion, Iowa
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

This is a very nice resort with six pools, four hot tubs, and countless hammocks which makes for a very relaxing time. It is located right on the beautiful Caribbean Sea. We ate at the buffet for the majority of meals, where they have a nightly theme, and there were a lot of options there and food was quite good.... More 

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Dubuque
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I would recommend this place to anyone! The buffet has great food unlike many of the all inclusives. There is one separate restaurant, but if your wearing a wrist band indicating you are all inclusive you may never get in. They tend to take the time share owners first. When we tried to make reservations they would say they are... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The resort is very nice, clean, great location right on the beach and a 15 minute cab ride into Playa. But just because they call it an it all-inclusive, doesn't make it one. Up charges for any beer other than draft. Up charges in the restaurant beyond certain items.That's NOT AN ALL-INCLUSIVE. Other than that,it's not bad. Service can be... More 

Was this review helpful? Yes 2
northants
Contributor
15 reviews 15 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just come back from two weeks at The Royal Haciendas and I have to say how wonderful the staff were. From the reception staff to waiters and room staff we received the best attention possible. Thank you Adrian from the front desk for all your help. The beach and pools were spotless. Waiters on hand to bring food... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife, four other adults and our 15 month old granddaughter just returned from an enjoyable stay at The Royal Haciendas. We had a really fun time during our 6 day stay at the hotel. The room was on the 2nd floor in the "F" wing and was comfortable for all of us. We had a balcony with an amazing... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The fishing was great with the Rusty Hook. 4 mai mai. The staff friendly. Not a big party place but always can run into town for that. Food very good. The boat captian and mate friendly and talkative.

Was this review helpful? Yes 1
Scottsdale, Arizona
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent a week here and thoroughly relaxed. It's a great place for all ages, and they make a point of keeping the noise down. The only thing lacking was a place for families to toss balls in the pool and use water toys. These toys can only be used in the baby pool. We were alone,... More 

Was this review helpful? Yes 1
Ontario, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I brought our 18-month old to this resort and we couldn't have been happier with our experience. Here are a few of the highlights: 1) Resort size/layout - we decided we wanted a smaller resort so we wouldn't have to bring our stroller everywhere. We found this resort to be perfect - everything was within a 5... More 

Was this review helpful? Yes 5
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