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All 198 Playa del Carmen hotels

The Royal Haciendas

4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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Ranked #35 of 198 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 2 days ago
Yvette8Westfield_NJ Westfield, NJ
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1,281 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (403)
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English first
Westfield, NJ
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pros: -Breakfast at the restaurant. There is an omelette station and the hash browns are really good. -The food at the pool bar and room service have better menus. -All plumbing in hotel is equipped with water filters so you do not have to worry about that. Plus, the hotel offers bottled mountain water for drinking -There is a doctor... More

Was this review helpful? Yes 3
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a resort that is a timeshare and recently started all inclusive. The members not too happy about it as now younger people staying without families and a lot of drinking going on in the pool and hot tubs. Poorer reviews are probably from all-inclusive guests as they must stay in units that are not occupied by their owners..... More

Was this review helpful? Yes 3
Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We found this to be a wonderful vacation for ourselves and our 17 year old son. We stayed 5 days on the all inclusive plan. The room (a "B" Suite) was relatively new, beautifully decorated and immaculate, with a large tub/shower combo, double vanity, microwave, fridge, and sink. The service was attentive and prompt. All of the employees made a... More

Was this review helpful? Yes 1
Frankfort, IL
Top Contributor
54 reviews 54 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We love coming here because the rooms are large, the grounds are spacious and beautifully maintained, the staff is very friendly from the waiters to the activities directors, and the food is wonderful. It is a short taxi to. Playa while most Mexican Riviera resorts are a long way away. My husband jogs there and back each morning, sometimes on... More

Was this review helpful? Yes 1
Victoria, Canada
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a timeshare property that has just started doing all inclusives to try to attract new members. The staff indicated that once all of the weeks/properties are sold they will discontinue with the all inclusive packages. This means that you will be approached to go to a 90 minute presentation to buy a timeshare. The good: The property is... More

Was this review helpful? Yes 1
Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

Very disappointed in this place. I booked it with my husband and 3 other couples for spring break. We were all supposed to have beach front rooms with a king size bed in them and we were also all supposed to be next to each other... We did not get any of the above. After I went back down to... More

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed 7 days at the resort and overall enjoyed the stay. The grounds and rooms were very clean and the staff was very friendly. If your looking for some night life this is not the place to go. The swim up bar closes at 6 pm while the sun is still beating down on the pool. The place looks... More

Was this review helpful? Yes 1
Bruce, Wisconsin
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We had booked this resort as all inclusive. After reading several reviews pertaining to the transition of timeshare to all inclusive I made a phone call to Royal Resorts regarding their check-in policy as we were arriving on an early flight. I was told we would not receive our room until it was cleaned but we would be given our... More

Was this review helpful? Yes 5
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This resort was basically exactly as I heard it described multiple times in other reviews, beautiful but quiet. It is a very well maintained hotel, large beautiful rooms, multiple pools and a gorgeous beach. Staff was friendly and helpful but service was rather slow. I could almost never find a server to bring a drink or food poolside so always... More

Was this review helpful? Yes 1
Houston, Texas
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

First, if you are looking for an AI resort this is not it, it was designed as a timeshare and only has 2 places to eat for the entire week you are there. Second, I would like to say that I put average for the RH because of the changes that have happened over the years. We first came to... More

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest, Thank for taking time to post about our resort. As you point out, our resort is a mixed use resort and does lend itself to a few challenges. However, we always strive to provide the highest satisfaction levels to our guests and we regret not achieving this goal with you. Resort's management is currently reaching you directly to... More

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Additional Information about The Royal Haciendas

Also Known As:
The Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico
Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#33 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
Official Description (provided by the hotel):
Spacious and comfortable, the tastefully decorated and fully furnished two-bedroom, two-bathroom villas sleep up to six people and offer 1,613.07 square feet of living space for you and your family (Flexivilla 1,332.46 ft2 and Terrace & Balcony 280.61 ft2). ... more   less 
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