We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

The Royal Haciendas

4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
$100US Resort Credit FREE
Save Saved
You added The Royal Haciendas to your Saves list
The Royal Haciendas
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #41 of 199 hotels in Playa del Carmen
A recent review
  • Overview
  • Reviews (1,456)
  • Photos (1,226)
  • Similar Hotels
  • Amenities
  • Q&A (6)
  • Room tips (476)
  • Location
  • More
Write a Review

1,456 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (476)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Aberdeen, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Stayed for two weeks at this resort, wasn't aware that this is a timeshare establishment when booked. Staff excellent, service excellent, food average, rooms poor and in need of refurbishment. We had a suite and were a family of three. Room was first floor, it had two small double beds in room, tv only 3 or 4 English channels. Had... More

Was this review helpful? Yes 1
Redmond, Washington, United States
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

Just came back from a week at the Royal Haciendas so I thought I'd sum up my experience. We are not owners but just found it through expedia and did the AI package in a one bedroom suite. We came with our two boys (5 and 8). Overall we had a great time. The good: - Room was very spacious... More

Was this review helpful? Yes 3
Branson, Missouri
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Recently stayed 5 nights at The Royal haciendas. Cannot say enough about the grounds and staff! Everyone, and I mean EVERYONE, was so kind and friendly. From the moment we checked in until the time we loaded up to head to the airport my wife and I experienced a friendly staff unlike anything I've every seen. The all-inclusive option was... More

Was this review helpful? Yes 1
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Once again this resort continuous to take away what was provide before to owners . Villa does no longer is equipped with non stick frying pan ( Teflon)can even fry eggs. The So call Concierge assigned is nearly of no use previously invited to orientation. No longer the case although one was assigned. Who knows who he is. So we... More

Was this review helpful? Yes 1
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It's time for the Royal group to step it up and invest in technology. When you check in you get a room key that doubles as a credit card (think cruise ship) and a bracelet if you're doing the all inclusive. So why do I have to spell out my name each time to whoever is taking my order and... More

Was this review helpful? Yes 2
Stafford, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We really enjoyed the week we spend at the Royal. The resort was well designed and everything was convenient. The staff was outstanding and very helpful. The rooms and the rest of the facility were very clean. Great gym with well maintained equipment and free Pilates and Spinning classes. The restaurants were outstanding with a varied assortment of food delivered... More

Was this review helpful? Yes
Las Vegas, Nevada
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have have just completed an 8 night, all inclusive, holiday with my husband and 17 year old son. The location was stunning and the resort was well laid out and extremely well kept. We spent most of the time relaxing by the large pool, gazing out at the turquoise sea and being spoiled by the friendly bar staff. The... More

Was this review helpful? Yes
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I have stayed at the Royal Haciendas twice since it opened and we agree with the positive reviews posted here. But when looking at this resort you need to understand that this is a hybrid resort, meaning it is primarily a timeshare and not a typical All-Inclusive Resort. With the biggest difference being unless you book a... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 5 days ago NEW

Very nice resort. Don't like all inclusive today to many up charges for the good stuff, If I were paying list price I would not be happy. Staff is great. Pool bar service slow. Rooms big in good shape however could be cleaned a little better. Up charge for bud light :( We had a beachfront villa which was awesome.... More

Was this review helpful? Yes
Newtown, Pennsylvania
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We just returned on 8-21-14 and have traveled to Mex many times and the resort didn't note in ads that there is only 1 indoor restaurant and others are outdoors. Booked ocean view room and at check in told rooms subject and assigned at arrival only eventhough upgraded price paid was for ocean view. Service was excellent but food was... More

Was this review helpful? Yes 3
Owners: What's your side of the story?
If you own or manage The Royal Haciendas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Royal Haciendas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Travelocity, Tingo, Orbitz, Priceline, Booking.com, HotelsClick, BookingOdigeoWL, Venere and Otel so you can book your The Royal Haciendas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico

1,226 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (833)
Pool/beach area (196)
Hotel & grounds (183)
Room/suite (103)
View from room (71)
Dining (60)
Videos (1)
Bathroom (12)
Family/play areas (5)
Other (202)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (362)
Amenities (75)
Beach (27)
Children's Pool (12)
Deluxe Villa Beach Front (70)
Pool (41)
Restaurants and Bars (36)
Standard Villa (68)
The Hotel (33)

Management photos: Courtesy of the property manager

All management photos (32)
Pool/beach area (11)
Hotel & grounds (5)
Dining (4)
Bathroom (1)
Room/suite (9)
View from room (1)
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Playa del Carmen with
any amenities


Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Playa del Carmen #26 Luxury Hotel in Playa del Carmen #27 Spa Hotel in Playa del Carmen #33 Romantic Hotel in Playa del Carmen #33 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. Experience the elegance of Old Mexico and the sophistication of a resort with personalized service, swimming pools for kids and adults, restaurants, a spa and so much more. Play a Nick Price championship golf course nearby. Take a five-minute taxi ride to Playa del Carmen, the Caribbean's most cosmopolitan city. You can have it all - so close to your spacious, deluxe two-bedroom Master suite with all the services of a fine hotel. Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. ... more   less 
Number of rooms

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Royal Haciendas and other travelers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from The Royal Haciendas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer