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The Royal Haciendas

4.0 of 5 Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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1,686 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Morgan, Utah
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed yesterday NEW

Beautiful well manicured grounds. The grounds are spotless, seriously. The Pools were very nice. If you have small kids there is a wading pool depth that is perfect. This is also a great place if you just want to relax poolside as it wasn't very busy. Have a lap pool (seems like this is where the 65+ crowd hung out),... More 

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Northborough, Massachusetts
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a beautiful ocean front time share where non-members can rent with all inclusive privileges. The villas have two bedrooms and a full kitchen. The second bedroom has a small kitchenette that can be locked-off as a separate unit called a deluxe junior suite. The beach is a great one and the pools are huge and heated (too hot... More 

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Bow, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Our stay at the Royal Haciendas couldn't have been better. The staff were exceedingly helpful, the room was outstanding, and very clean. Food was excellent, especially in Los Murales, where we ate four of our seven nights. Winds were fairly high during our visit the first week of December, so most days the "red flags" were flying at the beach,... More 

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New York City, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Loved the Royal Haciendas! Was a bit worried now that it is an all inclusive - but I've been going to the Royal Caribbean in Cancun for 20+years so I thought what the heck! Well, I was very pleasantly surprised. The places is just as I expected a Royal Resorts to be: Impeccably clean, wonderful staff - and no one... More 

Was this review helpful? Yes 1
Lakeville, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I just returned from a week in Playa del Carmen at the Royal Haciendas. It was a great week in the sun away from the cold weather and at a beautiful, accommodating resort. The property is advertised as an all inclusive. It is a timeshare property that is about 90% owned with about 10% open units that... More 

Was this review helpful? Yes 2
new york
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent President's week at the resort. Our flight from Philly was delayed three hours so we were not in the best mood upon arrival in Cancun. However, we quickly found Thomas Moore and jumped in our shuttle to the resort (we paid for a private shuttle - TOTALLY WORTH THE $$ - there was a group of folks waiting... More 

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Please accept a sincere apology for the inconveniences you experienced. It is true that you've been offered discounts and resort credit but they're given when you attend a Time Share Presentation or a Resort Tour. We're sorry to learn we as a team haven't been able to communicate... More 

Virginia Beach
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My wife and I enjoyed a week with our son and daughter-in-law (Feb. 7 - 14) at the resort. Everything was perfect! They have the week as their winter get-away (8 years now) and we can honestly say that it was a great decision on their part! The facilities are perfect, restaurants offer a wide variety of great choices and... More 

Was this review helpful? Yes 1
Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

This resort was absolute perfection. The food was fresh and delicious. I never got bored of the meals even though there was limited restaurants.The servers were attentive and always friendly. The pools are beach were beautiful. The beer included in the all inclusive was delicious. Oh, and the daiquiris are straight up made with blended frozen strawberries. The included room... More 

Was this review helpful? Yes 2
Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of 10 stayed Jan 31 thru Feb. 7. From the moment we checked in til the moment we left, we felt like royalty. We did the all-inclusive option and were glad we did. The suites were beautiful, big and clean. Our view from the balcony was the best we've ever had on our many stays at Mexican resorts.... More 

Was this review helpful? Yes 5
New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We just came back from a 6 day vacation in Playa del Carmen at The Royal Haciendas. It was a great time! Pros: -VERY clean - the grounds were really immaculate. -Beautiful (and giant!) pool area where we had no trouble finding a seat. -Gorgeous private beach - the sand was so soft, it felt like velvet. Very clear and... More 

Was this review helpful? Yes 3
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Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#2 Family Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#33 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen

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