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All 199 Playa del Carmen hotels

The Royal Haciendas

4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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89%
Ranked #39 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Marissa L Los Angeles
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1,414 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (461)
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English first
Los Angeles
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the time we arrived up to the day we left, the staff at Royal Haciendas was super efficient, very friendly and accommodating. We're planning our next trip just because our experience was simply outstanding.

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Woodstock
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just returned from The Royal Hacienda's in Playa Del Carmen. I can honestly say, it was the best Resort we have stayed at. The staff was awesome, and our contact at Royal Resorts, Liliana went above and beyond to help us have a great trip. The property was immaculate, as was the Villa we had. We ordered coffee from... More

Was this review helpful? Yes 1
Houston, Texas
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My wife and I have been going to Mexico and specifically the Royals properties since 1989. The first 15 years sold me on buying into the Royal Haciendas properties in 2007. So I feel I can say the service to the "so called owners" have taken a back seat to the new AI influx of people. Unfortunately I paid 45,000... More

Was this review helpful? Yes 1
Kerrville
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just got back from a week and did all inclusive this time. We were not disappointed. The food and service were tops. Room service was very prompt and the selections on the all inclusive menu were huge. We enjoyed dining at the upscale restaurant on property every night, but it was a bit inconvenient having to make a reservation... More

Was this review helpful? Yes 2
Fallston, Maryland
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from a week at RH (fri-fri). We did AI, reserved through Royal online. We loved RH for our family! The 2 bedroom villa was plenty of room for 5 of us. Pool was lovely. My husband doesn't like big crowds so he really enjoyed that this resort was large and we were not falling all over people. He... More

Was this review helpful? Yes 4
West Covina, California
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We are a 20 year RR member and have been used to a high level of service and quality. The service seems to have deteriorated and the Haciendas do not have adequate beach staff available to handle the heavy demands of the new all inclusive participants and those who have opted out of the AI program. In addition the quality... More

Was this review helpful? Yes 6
Hartland, Wisconsin
Top Contributor
63 reviews 63 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I typically do not write long protracted reviews, however this one will be! There were several reviews of this resort that really helped our decision to go to Playa del Carmen instead of Cancun and especially to stay at this resort. Therefore I feel compelled to be thorough, fair and open. All the pros: The resort is so clean even... More

Was this review helpful? Yes 10
Burbank, California
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked a vacation package to Playa del Carmen/Cancun, Mexico for 7/6-13th. It was to be an ocean view. It was not. The Haciendas Resorts claim all rooms are ocean view and they are not. What Expedia fails to disclose is that Vacation Club Owners and Time Share Resort owners get all the top priorities of room. I brought back... More

Was this review helpful? Yes 5
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Your comments are currently being reviewed by all the departments involved. It is very important for us to communicate accurately and promptly with our customers and we're sorry to learn we didn't achieve this with you. All of the rooms available at The Royal Haciendas are ocean view,... More

Aberdeen, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

First time in Mexico and definitely won't be the last. The Royal Haciendas is a fantastic resort. We were a little concerned having read some reviews, but family experience was simply awesome. Food and beverages were of a high standard and the resort was spotlessly clean at all times. The beach is beautiful and well looked after and the grounds... More

Was this review helpful? Yes 7
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to welcoming you back soon. Warm regards. More

Rogers, Arkansas
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a week at the Royal Haciendas at the end of May. It was fabulous! The rooms are clean, spacious, and comfortable. The staff is AMAZING!! Very friendly, and all speak English. The wait staff at the Pool, especially Carlos was top notch!! The food on site is wonderful and the buffet very reasonable for the amount of food.... More

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards. More

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Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Playa del Carmen #25 Spa Hotel in Playa del Carmen #26 Luxury Hotel in Playa del Carmen #32 On the Beach Hotel in Playa del Carmen #33 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. Experience the elegance of Old Mexico and the sophistication of a resort with personalized service, swimming pools for kids and adults, restaurants, a spa and so much more. Play a Nick Price championship golf course nearby. Take a five-minute taxi ride to Playa del Carmen, the Caribbean's most cosmopolitan city. You can have it all - so close to your spacious, deluxe two-bedroom Master suite with all the services of a fine hotel. Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. ... more   less 
Number of rooms
252

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