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The Royal Haciendas

4.0 of 5 Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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1,662 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Westchester, NY
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am an owner of a Royal resort in Cancun and traded my week to stay at the Royal Haciendas where I had never stayed before. In a word, the resort is gorgeous! First rate accommodations, 2 huge pools, excellent service all around. Golf nearby. A short ride to Playa del Carmen where there is a choice of great restaurants... More 

Was this review helpful? Yes 2
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned yesterday after spending 10 days in our time-share. As owners on an every-other year basis, we were interested to see if we noticed any differences since the resort has started allowing renters/all-inclusive vacationers. We really did not seem to find anything has changed. It is still run in the same efficient, customer-oriented way that it has always been... More 

Was this review helpful? Yes 4
Brooklyn, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I had a really fun time during our four day stay at the hotel. The room was super comfy and very cozy. We had a balcony overlooking the beach which was really amazing. The room also had a Jacuzzi on the balcony but we never used it. The staff was super friendly, especially the bar tender at... More 

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Florence, South Carolina, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Haciendas was beautiful, clean, conducive to relaxation. Palapas and chairs on beach great. Los Murales restaurant was awesome. Employees friendly and helpful. Only weak points were that there was no view of the beach from our room and our concierge did not contact us nor did she leave a packet. We contacted her after 2 days. Overall it was a... More 

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Bergen, Norway
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We her 2 weeks here during christmas and new year 2014. The hotel is fantastic. Everything is very clean, and the staff is so nice, polite and friendly. When we had problems with the toilet, staff came and fixed it in few minutes. We had clean towels twice a day, even though a sign on the bathroom recommended us to... More 

Was this review helpful? Yes 3
Rochester Hills, Michigan
Top Contributor
303 reviews 303 reviews
89 hotel reviews
265 helpful votes 265 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I have traveled extensively and usually stay with SPG (starwood platinum) and usually do not do all-inclusives as we have found them to be hit or miss and get better service via SPG Our stay was great with many service issues in particular at reception and via phone interactions for service etc (which can be corrected) which... More 

Was this review helpful? Yes 1
Voorhees, New Jersey
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The facilities are incredibly clean, the restaurants delicious, and the location perfect, walking distance to town, with many options for fishing and other tourist activities. The in-house market place is reasonably prices with rotating selections. The infinity pool is stunning, and well maintained. There are also lap pools for those inclined. There is nightlfe in town if that is what... More 

Was this review helpful? Yes 1
New York
Top Contributor
187 reviews 187 reviews
31 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Spent a week at RH in an oceanfront villa - we could see the ocean from our beds and went to sleep by the sound of the waves. Apartments are roomy, well laid out, - not too fancy - just comfortable and stylish. Housekeeping kept them absolutely clean - never saw an indoor bug or ant. Playa del Carmen doesn't... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 1 week ago NEW

Overall an amazing resort for families. Very kid friendly. Great kids club on site. I would love to give this resort 5 stars but the only thing stopping me was the wifi. As other guests have indicated, the wifi on property was HORRIBLE. Maybe I'm spoiled here in the US but it was extremely slow and needs to be upgraded.... More 

Was this review helpful? Yes 1
Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We spent 2 weeks at the RH, One of the best places I’ve ever been to, The staff were fantastic, the hotel is really great. I don’t normally like all inclusive but if they were all like this I would do it every time, all the restaurants were great and getting room service at no extra cost was an added... More 

Was this review helpful? Yes 1
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Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#2 Family Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#33 Romantic Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen

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