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All 198 Playa del Carmen hotels

The Royal Haciendas

4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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Ranked #33 of 198 hotels in Playa del Carmen
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1,276 people have reviewed this hotel

Traveler rating
    850
    290
    93
    24
    19
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546
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21
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (400)
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English first
Grand Rapids, Michigan
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Very disappointed in this place. I booked it with my husband and 3 other couples for spring break. We were all supposed to have beach front rooms with a king size bed in them and we were also all supposed to be next to each other... We did not get any of the above. After I went back down to... More

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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed 7 days at the resort and overall enjoyed the stay. The grounds and rooms were very clean and the staff was very friendly. If your looking for some night life this is not the place to go. The swim up bar closes at 6 pm while the sun is still beating down on the pool. The place looks... More

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Bruce, Wisconsin
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

We had booked this resort as all inclusive. After reading several reviews pertaining to the transition of timeshare to all inclusive I made a phone call to Royal Resorts regarding their check-in policy as we were arriving on an early flight. I was told we would not receive our room until it was cleaned but we would be given our... More

Was this review helpful? Yes 2
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This resort was basically exactly as I heard it described multiple times in other reviews, beautiful but quiet. It is a very well maintained hotel, large beautiful rooms, multiple pools and a gorgeous beach. Staff was friendly and helpful but service was rather slow. I could almost never find a server to bring a drink or food poolside so always... More

Was this review helpful? Yes 1
Houston, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First, if you are looking for an AI resort this is not it, it was designed as a timeshare and only has 2 places to eat for the entire week you are there. Second, I would like to say that I put average for the RH because of the changes that have happened over the years. We first came to... More

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest, Thank for taking time to post about our resort. As you point out, our resort is a mixed use resort and does lend itself to a few challenges. However, we always strive to provide the highest satisfaction levels to our guests and we regret not achieving this goal with you. Resort's management is currently reaching you directly to... More

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I booked this resort to meet several other couples from across the country and we were all very disappointed. We were told they are just transitioning over from a timeshare to an all-inclusive once we arrived so it did not have many of the services in which most all-inclusive resorts offer. Let me start off with the... More

Was this review helpful? Yes 5
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest, Thank for taking time to post about our resort. As you point out, our resort is a mixed use resort and does lend itself to a few challenges. However, we always strive to provide the highest satisfaction levels to our guests and we regret not achieving this goal with you. Resort's management is currently reaching you directly to... More

Grand Rapids, Michigan
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first trip to Playa del Carmen, and my husband and I prefer to stay at AI resorts. We consider ourselves to be picky and enjoy quality places and experiences. Check In: This took a bit of time, but nothing out of the ordinary. We were checked in within 20 minutes (we arrived on a Friday), and did... More

Was this review helpful? Yes 4
New York City, New York
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This time share resort was very special when it was developed and sold. However, new sales management insists on changing it to an all inclusive resort with a rabid sales team. If you are looking for all inclusive, it was not built for this. Limited restaurant service and facilities. If you are returning as an owner, be prepared for trays... More

Was this review helpful? Yes 6
San Francisco
Contributor
17 reviews 17 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to stay at the Royal Haciendas based on many reviews which we read on Tripadvisor. Wow what an excellent resort this is. We stayed here from March 29, 2014 through April 3, 2014, and we did the All Inclusive. First let me say I am not an All Inclusive kind of guy. My wife wanted All Inclusive, because... More

Was this review helpful? Yes 2
Fairfax, Virginia
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

It pains me on this, our fourth two-week stay, to say that the Royal Haciendas isn't quite the same as when we purchased our "exclusive, members-only" timeshare unit five years ago. The resort is as beautiful as ever. Our villa has just as glorious a view of the pools and the beach. The daily housekeeping service on our villa continues... More

Was this review helpful? Yes 6

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Additional Information about The Royal Haciendas

Also Known As:
The Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico
Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#52 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
Official Description (provided by the hotel):
Spacious and comfortable, the tastefully decorated and fully furnished two-bedroom, two-bathroom villas sleep up to six people and offer 1,613.07 square feet of living space for you and your family (Flexivilla 1,332.46 ft2 and Terrace & Balcony 280.61 ft2). ... more   less 
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