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The Royal Haciendas

4.0 of 5 Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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#42 of 199 Hotels in Playa del Carmen
1,479 Reviews 4.5 of 5 stars
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1,479 reviews from our community

Traveler rating
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    344
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    22
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646
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (483)
Date | Rating
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English first
Orlando, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

This applies to owners and those buying new at Royal Resorts...DON'T DO IT!! It is not even close to being a Marriott or a Hilton destination points system! First stay as a Platinum Signature Club member. Turned my unit into points and I am in my very same unit that I would be in as I..Silly me!...wanted the flexibility of... More

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have been here four days of eight. The property is beautiful. They are constantly cleaning. However, there are these random pokers of extreme mold smell. Like the first floor outside the elevator of building B. They have a lot of rules, but I'm not sure how well they are enforced. Children aren't supposed to be in the large hot... More

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Overall, a very nice stay here. The rooms are very clean and the staff is friendly. Most staff speak English. We found it very safe and family friendly. The only downside is how far from town it is and there is no shuttle service so we had to take a taxi. The food is very good too. If your room... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

An excellent place for vacation, its near from playa del carmen and xelha, xcaret and some cenotes. Very clean hotel, employees very kind,they make you feel like home. Beautiful beach, big pool, excellent food and beverage quality.

Was this review helpful? Yes
South River, New Jersey
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at RH for a week in early August. Did the All Inclusive while there. Was well worth the cost not having to worry about what you ordered and it included the gym and a few other things that you don't get while staying here. Bartenders were great at the pool and rotunda bar. Dinner at Los Muralos was excellent.... More

Was this review helpful? Yes 3
Columbia, South Carolina, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My partner and I have owned at the RH since 2007 (bi-yearly) and have always taken family members with us. We own an ocean front villa, so we always have plenty of room for others. This time was no different, except the age range was much broader. (20 – 60) Everyone seemed to enjoy themselves, especially the younger ones. The... More

Was this review helpful? Yes 4
Briarcliff Manor, New York
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I own a villa here at RH and am feeling better after just completing my week. This is our trip of the year so we want things to go well. The room was in good shape and the maid service was excellent. The weather was good except for a few big squalls, but that isn't the fault of anybody at... More

Was this review helpful? Yes 3
The Woodlands, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back from a relaxing time at Royal Haciendas. Overall a great experience, fabulous staff, they couldn't be more helpful and friendly. A couple of things we would have preferred is the ability of fresh coffee at the pool grill restaraunts and that the hammock areas were totally covered so that when it rains you can swing! Slightly disappointed in... More

Was this review helpful? Yes 2
Brooklyn, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is not a hotel! Its a time shares which Expedia did not notify us. It is rates a 4-5 star on the website I would rate it as 1 star. During our stay we had to move from one room to another since time share people come on weekend. How nice during your vacation spending time to check out... More

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide the highest satisfaction levels available and we regret not achieving this goal with you. We understand that the room switching can be a bit unpleasant. But this review simply does not comply with our goals. I kindly ask you to contact me directly... More

Cumbria, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from 14 night stay at Royal Haciendas - two families with teenage kids, all inclusive. Fascinated by other peoples reviews. Overall we found this a fantastic hotel - the staff were great, the rooms were spacious and well equipped (although we never used more than a cup in the kitchen as we were AI). Rooms were cleaned daily... More

Was this review helpful? Yes 6
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Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico

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