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The Royal Haciendas

4.0 of 5 Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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#42 of 199 Hotels in Playa del Carmen
1,491 Reviews 4.5 of 5 stars
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1,491 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lakewood, California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm a new owner and had my first visit at The Royal Hacienda. We had a fabulous time. The food was exceptional, especially at the Los Murales Restaurant. The service at the Luna Pool bar could have been better, but we did see improvement as the week went on. The buffet was good with plenty of selection, yet we enjoyed... More

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Perth, Australia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great family resort, great food, not sure where the bad reviews come about the food, we found the food excellent and with great choices. Needed at least 2 weeks to be able to enjoy the full menu. The buffet though, I must admit was just okay, better to order of the menu. Los Murales, went there once, food was great... More

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Higdon, Alabama, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This was our first all-inclusive trip and it was a huge disappointment. We had heard so many good things about all the other places that people had been to so we thought they would all be the same but they are not. We only had 2 restaurants. One of them that we ate at every evening was pretty good but... More

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Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

we stayed 8 nights at the royal haciendas.its a great vacation for adults, kids maybe a bit bored.. unless you do a lot of touring.its beautiful, clean, all staff very helpful,i would return the pools are plentiful and the beach, beautiful, a bit of sea grass, but thats nature. the all inclusive was above average, probably for price , not... More

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Philadelphia, PA
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my fourth year as an owner at RH. The grounds are simply stunning, with beautiful vegetation, lovely water features everywhere and so peaceful. The staff is excellent and everyone goes out of their way to insure that you are having the best time possible. The town of Playa del Carmen is a short cab ride away or they... More

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Menifee, California
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We have been there 3 times in 6 years and can't say enough about the service, the setting and the people. Having an view of Cozemel across the ocean is so relaxing you could sleep on the beach all day. It is Playa del Carmen though, you will be up at night enjoying the downtown restaurants & night clubs. World... More

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Raleigh, North Carolina
17 reviews 17 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We are timeshare members here and love coming back each year. This is an awesome resort and the staff are beyond exceptional. The villas are spacious with beautiful walk-in showers and double sinks. The grounds are perfect - people were constantly trimming something. All facilities could not be cleaner. We also enjoyed going into Playa for dinner some using the... More

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Miami, Florida, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The Royal Haciendas is truly a beautiful resort. My husband and I spent last week there, we own a timeshare there. The staff are wonderful and friendly and their service is always great. The rooms are spacious, comfortable and clean.The green areas, grounds and pools are very well kept. Unfortunately the food inside the hotel is not as good as... More

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Cape Carteret, North Carolina
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been owners at the Royal Cancun for many years so have first hand experience with Royal Resorts. We decided to trade this year. Many aspects of the Haciendas mirror those of the Royal Cancun, their first and I feel flagship resort. The layout of the villas is similar with the exception of one bedroom and bathroom are arranged... More

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Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at The Royal Cancun Club Int'l August 23, 2014 for 7 days with other family members (all adults) we did a timeshare trade with RCI, it was a great hotel experience. The hotel itself was immaculately clean. The rooms were comfortable. Maintenance of grounds and common areas - beach and pools were extremely well kept. The staff was... More

Was this review helpful? Yes 1
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Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas 4*
Number of rooms: 252
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico

1,237 photos of this hotel

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Hotel & grounds (183)
Pool/beach area (196)
Room/suite (103)
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Dining (60)
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Amenities (75)
Beach (27)
Children's Pool (12)
Deluxe Villa Beach Front (70)
Pool (41)
Restaurants and Bars (36)
Standard Villa (68)
The Hotel (33)

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Pool/beach area (11)
Hotel & grounds (5)
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Room/suite (9)
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