We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

The Royal Haciendas

4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Price
40% off room rate
Save Saved
You added The Royal Haciendas to your Saves list
The Royal Haciendas
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
90%
Ranked #33 of 198 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed yesterday
Scharrin Houston, Texas
  • Reviews (1,272)
  • Photos (815)
  • Prices
  • Amenities
  • Room tips (400)
  • Back to top
Write a Review

1,272 people have reviewed this hotel

Traveler rating
    850
    289
    92
    22
    19
See reviews for
545
423
21
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (400)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Houston, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

First, if you are looking for an AI resort this is not it, it was designed as a timeshare and only has 2 places to eat for the entire week you are there. Second, I would like to say that I put average for the RH because of the changes that have happened over the years. We first came to... More

Was this review helpful? Yes 2
Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I booked this resort to meet several other couples from across the country and we were all very disappointed. We were told they are just transitioning over from a timeshare to an all-inclusive once we arrived so it did not have many of the services in which most all-inclusive resorts offer. Let me start off with the... More

Was this review helpful? Yes 5
Grand Rapids, Michigan
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our first trip to Playa del Carmen, and my husband and I prefer to stay at AI resorts. We consider ourselves to be picky and enjoy quality places and experiences. Check In: This took a bit of time, but nothing out of the ordinary. We were checked in within 20 minutes (we arrived on a Friday), and did... More

Was this review helpful? Yes 3
New York City, New York
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This time share resort was very special when it was developed and sold. However, new sales management insists on changing it to an all inclusive resort with a rabid sales team. If you are looking for all inclusive, it was not built for this. Limited restaurant service and facilities. If you are returning as an owner, be prepared for trays... More

Was this review helpful? Yes 6
San Francisco
Contributor
17 reviews 17 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We decided to stay at the Royal Haciendas based on many reviews which we read on Tripadvisor. Wow what an excellent resort this is. We stayed here from March 29, 2014 through April 3, 2014, and we did the All Inclusive. First let me say I am not an All Inclusive kind of guy. My wife wanted All Inclusive, because... More

Was this review helpful? Yes 1
Fairfax, Virginia
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

It pains me on this, our fourth two-week stay, to say that the Royal Haciendas isn't quite the same as when we purchased our "exclusive, members-only" timeshare unit five years ago. The resort is as beautiful as ever. Our villa has just as glorious a view of the pools and the beach. The daily housekeeping service on our villa continues... More

Was this review helpful? Yes 6
ROSCOMMON
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We are owners at the Royal Hacienda and love the rooms and resort overall. The prices are going up and we noticed the service isn't the same since the all inclusive started. Food serving are smaller too! We love the Rotunda Bar for a quiet after dinner drink but this year it was over run by very young all inclusive... More

Was this review helpful? Yes 3
London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a nice resort with good facilities. The room set up is excellent for families and the beach is good. And there is a partial sea view from the deck, not I should add from inside. HOWEVER there are several aspects of the resort that lead to my negative review. All small points that sound petty individually but just... More

Was this review helpful? Yes 3
Peabody, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

This is our second time at a Royal Resort. We visited Las Haciendas while staying at the Royal Cancun in 2013 and decided we would stay here in 2014. We bought a spa package that allowed us to have 4 messages and access to their hot tub, wet and dry saunas and the gym facilities. They have so many activities... More

Was this review helpful? Yes
Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

We were here for our honeymoon, we were supposed to receive the honeymoon package but upon checking in they had lost the information. The first room we were assigned was the size of a closet with 2 double beds. To upgrade to a room with a king bed it cost $600 for the week. The resort has a nice setting... More

Was this review helpful? Yes 4
Owners: What's your side of the story?
If you own or manage The Royal Haciendas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Royal Haciendas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Haciendas

Also Known As:
The Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico
Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#52 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
Official Description (provided by the hotel):
Spacious and comfortable, the tastefully decorated and fully furnished two-bedroom, two-bathroom villas sleep up to six people and offer 1,613.07 square feet of living space for you and your family (Flexivilla 1,332.46 ft2 and Terrace & Balcony 280.61 ft2). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Orbitz, TravelClick, Tingo, Priceline, Venere, HotelsClick, getaroom.com, Cheap Tickets and Hotels.com so you can book your The Royal Haciendas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

815 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (769)
Viewed
Dining (59)
Viewed
Pool/beach area (185)
Viewed
Hotel & grounds (176)
Viewed
Room/suite (97)
Viewed
View from room (69)
Viewed
Bathroom (12)
Viewed
Family/play areas (5)
Viewed
Other (166)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Hotel & grounds (6)
Viewed
Dining (7)
Viewed
Pool/beach area (17)
Viewed
Room/suite (12)
Viewed
View from room (2)
Viewed
Other (2)

Best prices for your stay

Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Expedia.com Agoda.com Booking.com
and 9 more sites!

Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Playa del Carmen #24 Luxury Hotel in Playa del Carmen #28 On the Beach Hotel in Playa del Carmen #52 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Spacious and comfortable, the tastefully decorated and fully furnished two-bedroom, two-bathroom villas sleep up to six people and offer 1,613.07 square feet of living space for you and your family (Flexivilla 1,332.46 ft2 and Terrace & Balcony 280.61 ft2). ... more   less 
Number of rooms
252

See which rooms travelers prefer

Sorry, our search service is down. Displaying the most recent room tips below.