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The Royal Haciendas

4.0 of 5 Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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1,511 reviews from our community

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656
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brooklyn Park, Minnesota, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We were at the the RHI. in October for 8 days with our 4 year old daughter, we all enjoyed the resort very much. My wife and I stayed at 4 other all inclusive resorts in the past, Rui, ibero, etc..the Royal resorts is a touch more we feel the concierge service and the very friendly atmosphere from the Entire... More

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just spent 3 weeks at the Haciendas. We will continue for a several more including our week 45. We have missed the last few years, not by choice. They continue to have their act together....Personal Concierge (Vanesa), Staff, Housekeeping, food and beverage were first rate and very professional. It is great to be back.. S & N Finley, Georgia

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new jersey
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Just returned from The Royal Haciendas Had an excellent time. We use to travel at least once a year but haven't been able to travel in 5 years. First of all I research places before a trip for about 50 hours. Totally a little crazy but that's me. Everything went smooth at airport USA Transfer was fantastic didn't have to... More

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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great place, very relaxing , great food, rooms are amazing. We had a great time and enjoyed the beach, it was absolutely a great and very relaxing .. Lots to do and a great shuttle to playa. Very easy to get back and forth.

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Helotes, Texas, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I'm a little late in writing my review however here it is. We stayed the first week in June. It was very relaxing. Had an awesome waitress named Yessica the first day at the pool side restaurant in Phase 2. We met her upon our early arrival to the Resort. Two days later while relaxing on the beach she was... More

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Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Inexpensive all inclusive resort. Lots of activities for young and old. The food is plentiful and the drinks are STRONG! The rooms are well appointed and comfortable. The location is also close to 5th Ave (shopping).

Was this review helpful? Yes 1
Irving, Texas, United States
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Myself and a friend stayed at the Royal Haciendas from Thurs. 10/9- Sun. 10/12. Just as the title says, I was going to give a pretty good review until I discovered items were stolen from our suite. Once we landed at the airport we waited about 15 minutes and the Thomas Moore transportation picked us up. It wasn't too far... More

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest, We appreciate you taking the time to share your vacation experience at The Royal Haciendas. We consider both, pros and cons, our most precious guide to maintain and/or improve the quality of our services. We are sorry about the perception you had from our resort but particularly concerned about the missing items described in your review. If you... More

1 review
4 of 5 stars Reviewed 1 week ago

This was my second time visiting the Riviera Maya and first time staying at the Royal Haciendas. Overall I think it's a great resort and we had a great time. The resort is very clean with beautiful, well-maintained grounds. The staff works very hard and we had excellent, friendly service from the housekeepers to the wait staff and servers and... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

My boyfriend and I just got home yesterday from a week here and I almost cried when we had to leave. Upon leaving the lobby, my breath was taken away by how beautiful this hotel was. The landscaping is perfect, the brightly colored hammocks near the shallow pool to my right, and before me, the gorgeous infinity pool with the... More

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Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My Grandma has a timeshare week at the Royal Hacienda's that she let me and my friends use. As soon as you get to the hotel you're greeted by friendly staff, and a personal concierge. The hotel was beautiful, with phenomenal views from pretty much everywhere. There's a really cool round bar in the middle of the hotel, and tons... More

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Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico

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