We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 200 Playa del Carmen hotels

The Royal Haciendas

4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
$100US Resort Credit FREE
Save Saved
You added The Royal Haciendas to your Saves list
The Royal Haciendas
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #41 of 200 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
mferrelli Wall Township, New Jersey
  • Overview
  • Reviews (1,440)
  • Photos (1,242)
  • Similar Hotels
  • Amenities
  • Q&A (4)
  • Room tips (472)
  • Location
  • More
Write a Review

1,440 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (472)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wall Township, New Jersey
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great staff.. Very attentive to your needs. Best I have dealt with in my travels. Rooms are spacious.. Food is good for lunch at pool bar and along beach. Would recommend los muerelos for dinner option. It is the only air conditioned restaurant . exceptional quality. It is primarily seafood ..chops and steaks are an additional upcharge if you are... More

Was this review helpful? Yes
Houston, Texas
1 review
3 of 5 stars Reviewed 2 days ago NEW

Ive been going to the Royal Haciendas for about 8 to 9 years we bought the property before we had our first child. He's 7 and my other is 5 and we have been going as a family ever since they were 15 months. Well anyways Ive noticed that the last few times we have gone they have taken lots... More

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

During the summer break, me and a group of friends went out to dive in the majestic waters of the Mayan Riviera. We went out on several dives through the dive shop in the hotel (Dive Balam), which proved to be a fantastic experience. The Dive Balam crew and equipment is very professional. However, the beautiful experience was marked by... More

Was this review helpful? Yes
Paris, Texas
Top Contributor
75 reviews 75 reviews
15 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were a little concerned after reading some of the critical reviews but after a week at Royal Haciendas, I can't imagine where some of the comments came from. We went with another couple that were celebrating their 25th anniversary. We picked the Royal Haciendas because of the two bedroom suite and the open living area between the rooms. We... More

Was this review helpful? Yes 1
Albany, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just got back from a fabulous week at the Royal Haciendas. The staff was outstanding! Our concierge, Jacqueline, worked tirelessly at getting our room changed as we weren't pleased with with our 1st room. She made sure we were completely satisfied and our view was perfect. She always checked in with us and we will definitely be asking for... More

Was this review helpful? Yes 1
Malibu, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We've been staying at Royal Resorts for years and have always been very happy. Our first stay at Royal Haciendas was quite a few years ago and we LOVED it! Fantastic room, very reasonable, good food, friendly staff..... This trip we were very disappointed, but there were some great points as well. I have a soft spot for Royal Resorts... More

Was this review helpful? Yes 1
Doral, Florida
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Resort very nice and staff was very helpful but food left much to be desired. Pool service took very long and drinks were very watered down. Specialty restaurant was good. The rooms were very clean and housekeeping did excellent job. We purchased the all inclusive package and mostly used it for room service as the food was just not up... More

Was this review helpful? Yes 2
Chicago, Illinois
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located just outside the town of Playa del Carmen and it's also about 40 miles from the Tulum historical site. The all inclusive package was well worth it. We mostly ate at the more family friendly restaurant which was buffet style and we were always pleased. On the rare occasion that we weren't able to find something... More

Was this review helpful? Yes 7
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited the royal haciendas just last week and it was an excellent experience. The staff was always friendly and willing to help out with any of our needs. Language barrier was never an issue. Beach was beautiful. Food and beverage service was always accurate and fast. We all did the all inclusive package which was well worth it. Made... More

Was this review helpful? Yes 5
Pittsburgh, Pennsylvania
3 reviews 3 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My family of five (three teenagers, 17, 15, and 13) just returned from a weeklong stay at the Royal Haciendas, and very much enjoyed the facility. However, it is certainly not a Ritz Carlton/Four Seasons type of experience, and mostly due to inconsistency. Food Let me start by saying that we are major foodies. One of my soft criticisms of... More

Was this review helpful? Yes 4
Owners: What's your side of the story?
If you own or manage The Royal Haciendas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Royal Haciendas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Tingo, Travelocity, Priceline, BookingOdigeoWL, Venere and Otel so you can book your The Royal Haciendas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico

1,242 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (830)
Hotel & grounds (183)
Pool/beach area (195)
Room/suite (103)
View from room (71)
Dining (60)
Videos (1)
Bathroom (12)
Family/play areas (5)
Other (200)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (362)
Amenities (75)
Beach (27)
Children's Pool (12)
Deluxe Villa Beach Front (70)
Pool (41)
Restaurants and Bars (36)
Standard Villa (68)
The Hotel (33)

Management photos: Courtesy of the property manager

All management photos (51)
Pool/beach area (15)
Hotel & grounds (8)
Dining (9)
Bathroom (1)
Room/suite (14)
View from room (1)
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Playa del Carmen with
any amenities


Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Playa del Carmen #26 Luxury Hotel in Playa del Carmen #27 Spa Hotel in Playa del Carmen #33 Romantic Hotel in Playa del Carmen #33 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. Experience the elegance of Old Mexico and the sophistication of a resort with personalized service, swimming pools for kids and adults, restaurants, a spa and so much more. Play a Nick Price championship golf course nearby. Take a five-minute taxi ride to Playa del Carmen, the Caribbean's most cosmopolitan city. You can have it all - so close to your spacious, deluxe two-bedroom Master suite with all the services of a fine hotel. Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. ... more   less 
Number of rooms

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Royal Haciendas and other travelers.
4 questions

See all questions (4)

Questions? Get answers from The Royal Haciendas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer