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All 199 Playa del Carmen hotels

The Royal Haciendas

4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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Ranked #42 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
David R South River, New Jersey
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1,474 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
South River, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at RH for a week in early August. Did the All Inclusive while there. Was well worth the cost not having to worry about what you ordered and it included the gym and a few other things that you don't get while staying here. Bartenders were great at the pool and rotunda bar. Dinner at Los Muralos was excellent.... More

Was this review helpful? Yes 3
Columbia, South Carolina, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My partner and I have owned at the RH since 2007 (bi-yearly) and have always taken family members with us. We own an ocean front villa, so we always have plenty of room for others. This time was no different, except the age range was much broader. (20 – 60) Everyone seemed to enjoy themselves, especially the younger ones. The... More

Was this review helpful? Yes 3
Briarcliff Manor, New York
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I own a villa here at RH and am feeling better after just completing my week. This is our trip of the year so we want things to go well. The room was in good shape and the maid service was excellent. The weather was good except for a few big squalls, but that isn't the fault of anybody at... More

Was this review helpful? Yes 3
The Woodlands, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back from a relaxing time at Royal Haciendas. Overall a great experience, fabulous staff, they couldn't be more helpful and friendly. A couple of things we would have preferred is the ability of fresh coffee at the pool grill restaraunts and that the hammock areas were totally covered so that when it rains you can swing! Slightly disappointed in... More

Was this review helpful? Yes 2
Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This is not a hotel! Its a time shares which Expedia did not notify us. It is rates a 4-5 star on the website I would rate it as 1 star. During our stay we had to move from one room to another since time share people come on weekend. How nice during your vacation spending time to check out... More

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Haciendas, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide the highest satisfaction levels available and we regret not achieving this goal with you. We understand that the room switching can be a bit unpleasant. But this review simply does not comply with our goals. I kindly ask you to contact me directly... More

Cumbria, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from 14 night stay at Royal Haciendas - two families with teenage kids, all inclusive. Fascinated by other peoples reviews. Overall we found this a fantastic hotel - the staff were great, the rooms were spacious and well equipped (although we never used more than a cup in the kitchen as we were AI). Rooms were cleaned daily... More

Was this review helpful? Yes 5
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed for 6 days (Sunday through Friday) with our 22 year old son. This resort is absolutely spotless and the landscaping is gorgeous. Our accommodations were approx. 1100 square feet. Full kitchen/dining area and large living room. Separate large Master Bedroom,very large shower and tasteful decor. Alicia was our maid and she was wonderful. Everything was cleaned to perfection... More

Was this review helpful? Yes 2
Ensenada, Mexico
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

every thing was has expected for a hotel in playa del carmen, but the front desk had several problems and couldn't even make a dinner reservation for my group, also the beach had pollution from sewage of the near by town, i couldn't believe it. i been in playa and cancun many times and never had this kind of problems

Was this review helpful? Yes 2
Charlotte, North Carolina
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The Royal Haciendas was very clean and well maintained. Staff very friendly. No complaints. It was apparent we came during an 'off week' before school as the pool and restaurants were not busy. We never had an issue with lunch/dinner reservations. Owners (not able to review based on all-inclusive) - Staff did a good job with providing fun evenings for... More

Was this review helpful? Yes 3
Panama City
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When it opened it was the best of the Royal Resorts, it has great location, pools, service, a very calm beach and it is located inside Grand Coral that have residences, condos, hotels, a Greg Norman Golf Course and Playa Boardsports. After they opened the All Inclusive it change a little, they divide the Kids Club in 2 areas, one... More

Was this review helpful? Yes 1
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Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Haciendas 4*
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico

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