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Hotel LunaSol

Certificate of Excellence
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calle 4 entre avenida 15 & 20 #169, Playa del Carmen 77710, Mexico
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Hotel LunaSol
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280 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Mansfield, Texas
5 of 5 stars Reviewed 6 days ago NEW

This was a VERY clean hotel. Even the outdoor restroom by the pool was clean. The men at the desk (David and Roberto) were very friendly and informative. David gave us a map and marked several very good restaurants on them that were within very short walking distance. We had a car but didn't need it the three days we... More 

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Jackson, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 13, 2015

I cannot say enough wonderful things about this hotel! David, the clerk at the front desk is an amazing person! He unfailingly gave us information on where to eat, what to avoid, and arranged transportation for us to the activities we wanted to do. Any time we had questions on anything (and we had a lot of them, this being... More 

Was this review helpful? Yes 2
Marcel F, Gerente at Hotel LunaSol, responded to this review

Desar Sheryl W; Thank you very much for your review, we are very happy to read that you had a blast with Us. David is one of our Lunatic crew, we are totally focused on provide the best service to our guests, and go over their expectations. We truly hope to be your hosts on your next trip, we are... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 12, 2015

The Hotel LunaSol is a great place to stay. I stayed here with 11 other members of my family for a reunion. Some members said they heard loud music coming from a hotel nearby, but I did not. I think the best part about this place was the clerk David! He works at the front desk pretty much all day,... More 

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Marcel F, Gerente at Hotel LunaSol, responded to this review

Dear LuketheLordReviews; Thank you very much for let us host your family for this amazing days, we are very happy to read that you have enjoyed your stay with us, and we will look forward to see you again soon. Reading your review, i understand that you had some issues with the TV, we are working on changing all of... More 

1 review
5 of 5 stars Reviewed May 11, 2015 via mobile

I stayed here with 11 other family members for a family reunion. Some members had been to Mexico before, but many had not. This hotel is beautiful, well-kept, in a great location, and quiet. David, a desk clerk, worked every day we were there, sometimes even double shifts. This meant he was there from open to close. He always had... More 

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Marcel F, Gerente at Hotel LunaSol, responded to this review

Dear Mrs. Watson; Thank you for choosing Lunasol Hotel for your holidays, it is very important for Us to assure that our Hotel Staff go over our guests expectation. David is one of our top Front Desk clerks, and we will do our best to keep him as a part of the Lunasol family, and we hope that on your... More 

Brighton, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 6, 2015

Stayed here for 1 night. Location is great, walk through Avenida Quinta to the beach about 150M away. We'd already looked up a few places before getting to Playa so we came across this hotel by chance after being unable to park at one of the places we'd looked up. This looked as though it.d be a bit more expensive... More 

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Marcel F, Gerente at Hotel LunaSol, responded to this review

Hello, Max9244, Thank you for choosing us as your hospitality option in Playa del Carmen!!! We are really happy to read that you have enjoyed your stay with us. Regarding your comments about breakfast, we are already working on that, and we hope to be able to start including beakfast in no more than 15 days, so we hope that... More 

Playa del Carmen, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

Of all the hotels in the area I´ve visited it´s definetely the place I liked most because it has a very friendly staff and owners who make you feel like home, because it´s very clean and in excelent condition, and despite of being just a few minutes walk away from busy 5th avenue and the beach it´s really quite and... More 

Was this review helpful? Yes 1
Marcel F, Gerente at Hotel LunaSol, responded to this review

Dear Elias S; Thank you for your comments, we are really thankful for been able to read such comments like yours, because we are always improving to provide the best possible service, and trying to always go over our gusts expectations, always taking care of our property maintenace, and also constantly coaching our staff for them to take good care... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 13, 2015

This little hotel felt like home to my family. It is clean, cozy, well staffed, and charming. The lobby has turtles and our two young daughters loved that! The pool and community kitchen is great! The room had great a/c, comfortable beds, a little fridge, and nice bathroom. We had a ground level room and the pool was literally in... More 

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Marcel F, Gerente at Hotel LunaSol, responded to this review

Dear Tara Nicole; Thank you for your for your review. We are really happy to read that you have enjoyed your stay, and we also remember that you had came back for one or two nights after this review. It is very important for us to go over our guests expectation, and we are contniually wonking on improving our services,... More 

Montreal, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

I your looking for a nice and friendly hotel in Playa this is the place to go. Nice quite less then 5 min walk from the beach. With lots of really nice local restorant around. In the center of everything. The staff is always ready to guide you around and to help you get the most of your trip. Perfect... More 

Was this review helpful? Yes 1
Laval, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

Since 7 years I return back at the Luna Sol beacause the place it' s beatiful, clean, near the beach and the owners are the best. It' quiet and relaxing. Their is and nice kitchen for all peoples. The workers speak many language.

Was this review helpful? Yes 1
montreal
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 7, 2015

We reaally like this hotel..cosy,the staff was very nice very friendly , clean place and very well located(close to eveything but not too close). Very well kept, we will be back as soon as possible. Next time we will stay longer!

Was this review helpful? Yes 1
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