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BlueBay Grand Esmeralda

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Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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1 room 1 adult
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BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
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6,928 Reviews from our TripAdvisor Community

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Ottawa, Canada
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I love this area and for the most part I really did enjoy this vacation - but I see the problems a large resort has serving such a large number of people well. The Internet was working sometimes and one girl at the desk named -Yadira- told me I was rude because I was not happy about getting no service... More 

Helpful?
Thank sierrajojo
Selkirk, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After reading some of the negative reviews, I have to admit that I was a bit skeptical to vacation here. Once we arrived however, all skepticism was gone! What a beautiful resort! It's by far the best one we've been to. The rooms were clean, food was excellent and the swinging bar by the beach was THE place to hang... More 

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5 Thank Caroxy68
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We were a group of 35 for a wedding and it was great. I did not hear any real complaints from the group I was in and we were scattered around the resort. That is how I found out that there are quiet spots and party spots and spots in between. Augistine in the Jaal-ha provided the mamosas in the... More 

Helpful?
1 Thank Benjamin R
Lowell, Michigan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This place is very nice. We fell in love with some of the staff here. People here work so hard , yet effortlessly at making you feel welcome. They are proud of their country and their resort, and it is apparent. From Erin, to Jamie the staff where impeccable. Montserrat, Stephanie, Isreal, Roberta, Jamie, all FANTASTIC!! Ahhhhhh the food, I'm... More 

Helpful?
4 Thank Sylvia V
Peterborough, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed in building 8, 3rd floor , facing the pool. Rooms were very clean, grounds kept spotless.Loved the huge shower :) Staff is very friendly always willing to help. Food is excellent. So not sure about the bad reviews here, could not find one thing wrong with the resort. Beach is gorgeous. Entertainment nightly at the black and white was... More 

Helpful?
4 Thank loreh66
Milton
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We traveled with 16 friends and family members. A very large property with buildings 6,7,8 at the quiet pool furthest from the beach and buildings 1-5 at the large pools, beach side. All buildings are 4 stories with elevators. 3 different buffet restaurants for breakfast and Lunch. 1 at each pool and the main buffet. Several a la cartes. I... More 

Helpful?
6 Thank Frank M
Calgary, Canada
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Its a nice facility with amazing staff. The beach is nice to walk along. We had dinner in 5 different Restaurants, they were all good. The private beach for members is very nice with the pool now open. The staff there are amazing!

Helpful?
Thank Cindy P
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We got home from our trip Jan. 21,2016 and I got bed bug bites. The resort was lots of fun while we were there however I would not go back now knowing that there were bed bugs. Food was amazing, the staff were friendly.

Helpful?
2 Thank Heidi D

Travelers are raving about these Playa del Carmen hotels

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed in January 2012. Beautiful rooms and pools. Service poolside and beach front was a great touch. Entertainment was great every afternoon and night. A la carts were great. So was the buffet. We enjoyed an excursion to tulum and xelha. The beach is rocky so bring pool shoes. Enjoy...we did!!

Helpful?
Thank LSteerVachon
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Was not happy with this resort at all. We had to wait 2hrs to get to our room after a very long trip. We were exhausted, hot, sweaty and hungry, and got the run around, so we made our own way to the room, and paid a bell boy to bring our luggage before everyone else's. Our room was infested... More 

Helpful?
4 Thank Lia G
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