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BlueBay Grand Esmeralda

4.0 of 5
Hotel website
Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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15% off room rate
BlueBay Grand Esmeralda
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Ranked #123 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Rejbob Quebec City, Canada
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5,890 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Quebec City, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

I will be short, but specific! Beautiful resort, very clean and all the staff are friendly and fast. The food is amazing and they have high standard. The room was perfect and clean big shower! We were in the number 6 building. Free internet does not work all the time but you we are on vacation, who cares… I read... More 

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Southam, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband grandchildren and myself decided to treat my daughter to a holiday to celebrate her 50th birthday so we chose this location.We could not have chosen better we all had great time. Good food lovely staff good facilities very clean everywhere.We were in Tulum block very close to beach and large pool if you wanted to join in the... More 

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Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 days ago NEW

To start, my fiance' and I had a great time. The resort was very well kept, grounds were beautiful. We started out in building 8 which was a bit of a walk to the beach and the pool, although they do have trolley's every 5-10 minutes transporting people. We ended up talking to the front desk and they moved us... More 

Was this review helpful? Yes 1
Hazelhurst, Wisconsin, United States
Top Contributor
53 reviews 53 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Now this isn't a 5* resort by any means but for what we paid it was a good deal. For direct flights out of Milwaukee and 7 nights during high season we paid $2100 for 2. We went to DR last year and stayed at very comparable hotel and was $1200 more (did stay 8 days). The rooms where of... More 

Was this review helpful? Yes 7
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just got home last night and cespite the reviews we read after having booked with the travel agent, we had an awesome week at BBGE. We had no problem checking in, it was late evening, and were offered a welcome drink and checked in quite quickly. We had a bellboy bring our luggage down to building 5 after possibly a... More 

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Me and my boyfriend came to this resort in November 2014. They lost our luggage the first day, we didnt get it back for hours which ended up ruining our first day bc we had nothing to change into. We get to our room to shower and the toilet doesnt work and neither does the shower. They move us to... More 

Was this review helpful? Yes 6
Tiffin, Ohio
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently spent 4 nights at the resort with my wife and friends and left very satisfied. We chose this resort mostly because it was inexpensive and was pleasantly surprised at the quality after our visit. The resort was very clean, maintained, the layout and location were very nice. The room was a little distance from the beach and main... More 

Was this review helpful? Yes 6
Wisconsin
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had read many reviews prior to taking our week long family vacation to Blue Bay right after Easter and became concerned it was a huge mistake! Luckily I was easily turned around! Check in Upon arrival check in was a breeze but a giant bus of people came after us so I can see how it could get very... More 

Was this review helpful? Yes 10
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed here mid March 2015 for our honeymoon. This place is gorgeous! Very relaxing we had a great time. The food was amazing and drinks were great. All inclusive was the best way to go. the staff were super helpful and friendly. It was a amazing honeymoon. We felt very safe the entire time we were... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

If your looking for a a fun resort, stay away from this one. The food is just "ok", the service is terrible. We had to be moved when we got there because our room smelled like mold so bad we had to sleep with the patio door open. We dealt with Jorge at the front desk and he was very... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Sports bar(61)
  • Very good(42)
  • Buffet restaurant(20)
  • Steak house(16)
  • Main pool(16)
  • Great time(15)
  • Room service(13)
  • Really nice(13)
  • Beach area(12)
  • Ocean views(11)
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