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BlueBay Grand Esmeralda

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Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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BlueBay Grand Esmeralda
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6,135 Reviews from our TripAdvisor Community

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Traveler rating
    1,788
    2,208
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
2 reviews
3 of 5 stars Reviewed yesterday NEW

Okay so quick to the pros and cons Disadvantage: 1) Hotel Beach not acceptable, Not suitable to swim ,this hotel is not an beach resort 2) Internet is really slow, was not able to even make internet calls 3) hotel building are 1-5 are near beach and far from the main hotel entrance the transportation sucks!!! 4) Far from playa... More 

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Fairmont, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Just returned from vacay from BlueBay Grand Esmereralda. Being an avid traveler to all-inclusive resorts there were positives and negatives to this one. Pros- food at all of the restaurants were very good, swimming pools were very nice. Cons- 1. service was hit or miss, they didn't come around to ask if you needed a drink, if you needed a... More 

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Grove City, Ohio
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our third time visiting Blue Bay Grand Esmeralda. (2013, 2011). The resort has made a few changes that make the resort even better than before. The gym has been upgraded with all new machines. There are 5-6 treadmills, 4 ellipticals, a stepper and multiple spinning bikes. The weight machines have also all been replace with newer models. Another... More 

Was this review helpful? Yes 2
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Lots of positives with this hotel and only a couple of negatives, but I must say it is a very clean and comfortable hotel, our room was over looking the gardens and the room was large great air con and the bed very comfy. The food was absolutely fabulous in every restaurant along with the service in all the themed... More 

Was this review helpful? Yes 2
Baton Rouge, Louisiana
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

This resort is wonderful for a relaxing Mexican vacation. Neither my husband nor I had been to Mexico before and didn't know what to expect, but this resort calmed our fears. It was very clean, beautifully maintained, with lush vegetation and tropical plants and flowers. It is very spread out but if you don't want to walk a lot, there... More 

Was this review helpful? Yes 3
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

I presume if you are reading this review you have just booked this trip or are about to? DO IT. Our June trip to Bluebay was our second visit here in a year. I honestly cannot rant enough about this hotel. What a beautiful place in paradise to relax. Such a big resort with lots of people visiting at one... More 

Was this review helpful? Yes 5
1 review
3 of 5 stars Reviewed 1 week ago

My wife and I visited for a quick 4 day trip in June 2015. We have been to nicer resorts in this area, but they have been more expensive. The rooms were adequate, the food was fine, the drinks were nothing exciting. The people who work there were almost all extremely friendly (minus one or two). Reading all the bad... More 

Was this review helpful? Yes 8
Calgary, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago

We had an amazing 8-day stay with family and friends as part of a destination wedding in our family. The hotel staff was courteous and friendly, always taking extra time to decorate the bed with animal shaped towels. All of the food served in the restaurants was fantastic. Our evenings were entertaining, however there was a lack of a night... More 

Was this review helpful? Yes 5
Texas
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

If you are looking for the white sands and beautiful blue ocean, skip this resort. If you enjoy a pretty pool this is a resort for you. I have been to Cancun/ Rivera Maya many many times and have never seen such an ugly beach area. Looks like at one time they may have had a man made beach area... More 

Was this review helpful? Yes 5
Fabricevdg, General Manager at BlueBay Grand Esmeralda, responded to this review

Hi there, First of all may we thank you for having chosen our resort out of the myriad of resorts available. This year more then ever before (i have been here since day one), the whole area not just our resort has been affected with a lot of seaweed, our staff work around the clock to maintain it as clean... More 

Travelers are raving about these Playa del Carmen hotels

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I was going to write a long detailed revue but then it struck me, the whole place is just like their internet access, with your stay you get a access code for one device ONLY, want to hook up another device? $2 US per day por favor...but that is not it, its clear that they spent good money on wifi... More 

Was this review helpful? Yes 3
Fabricevdg, General Manager at BlueBay Grand Esmeralda, responded to this review

Hi Tzagi1, First of all may we thank you for having chosen our resort to spend your holidays. with regards to the internet service I can only say that we have suffered some setbacks as to the service but that is due to failure of the ISP. Afeter insisting with them things are as good as normal again....as to the... More 

Hotel Review Summarization

What travelers say

  • Sports bar(60)
  • Very good(40)
  • Buffet restaurant(19)
  • Main pool(16)
  • Steak house(15)
  • Great time(14)
  • Really nice(12)
  • Beach area(12)
  • Golf cart(11)
  • Ocean views(11)
Questions? Get answers from hotel staff and past guests. Ask a question

6,741 photos of this hotel

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Pool/beach area (1650)
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Bathroom (112)
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Room/suite (668)
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Hotel & grounds (1250)
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View from room (169)
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Family/play areas (50)
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Dining (587)
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Business center/function rooms (24)
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2:58
Videos (3)
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Other (1650)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (113)
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Beach (17)
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Deluxe Room with Garden View (53)
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Higher Level Deluxe Room with Garden View (58)
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Pool 1 (35)
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Pool 2 (43)
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Pool Suite with Garden View (91)
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Restaurants and Bars (79)
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The Hotel (66)

Management photos: Courtesy of the property manager

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Pool/beach area (2)
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Room/suite (1)
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Dining (1)
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Other (19)
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