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BlueBay Grand Esmeralda

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Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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1 room 1 guest
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BlueBay Grand Esmeralda
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6,377 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chelsea, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We arrived in the evening and were greeted in the reception area with champagne. The check in process took longer here than most hotels or resorts I stayed at but they were pretty informative. After about 45 minutes we were off on a golf cart to our room. This property is sprawling and to take advantage of everything you better... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 days ago NEW

The facilities are very basic. Tiny eroded beach. Thank goodness the pool was OK. This resort was three star at best and probably the worst resort I have been to in Mexico; mainly due to the terrible beach.

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Flat Rock, Illinois
Level Contributor
1 review
1 of 5 stars Reviewed 3 days ago NEW

Riviera Maya BlueBay Grand Esmeralda, Just awful!!! Arrived July 26th to no air conditioning at the lobby. Arrived at 9:30 am didnt get to our room til 3 pm still room not clean, had blood stained sheets, bathroom dirty, black mold all along baseboard and ceiling, and air conditioning did not work. Pool had green moss growing around the sides... More 

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Travelers are raving about these Playa del Carmen hotels

roma
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Just visited Blue Bay Grand Esmeralda for 8 nights vacation with my aunt. Booked last minute got a pretty good price. Hotel was full service but not the best we had been to. Lobby is small and hot, no bar or areas to lounge and relax at night like we are used to with other resorts. Food was delicious, highly... More 

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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were moved from a sister hotel to this one and well - all I can say is WOW. It is definitely worth booking. The staff were polite and pleasant, nothing was ever too much. The food was out of this world, we ate at the Mexican, Oriental and Italian restaurants that supply the most amazing meals. Weather was perfect,... More 

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Sudbury, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first holiday together as a couple. The hotel was amazing, the staff were friendly and very helpful. Our room was gorgeous, cool and clean. The food was great in all the restaurants and the buffet restaurant was great too! I literally cannot find anything bad to say about this amazing resort! I wish I could go back... More 

Was this review helpful? Yes 3
Saint Paul, Minnesota
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My daughter and I were looking for some rest and relaxation and that is exactly what we found at BlueBay. We arrived early and our room was ready and waiting for us, after a small mix up at check in (no ocean view to ocean view) we settled in. Yes, the room was a bit musty upon arrival, but once... More 

Was this review helpful? Yes 1
Staines
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

As a very seasoned traveller, I am not easily pleased. However my holiday here was exceptional and I would recommend it to anyone. It has been a few years since I was there, so I don't know if it is still as good as it was at the time, The beds are huge and fabulous, I travelled with a friend... More 

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Calgary, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

My husband and I just got back from Blue bay last week (August 30, 2015). We both have stayed in other parts of Mexico before (Puerto Vallarta, Manzanillo, Mazatlan, Cancun) and this is probably one of the worst resorts we have stayed at. However, there were some great aspects to this resort, so I will mention the good and the... More 

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Maribor, Slovenia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall it is nice hotel with 5 great a la carte restaurants (italian - the best, mexican - good one, french - not bed, steak and fish - nothing special). Water in all pools is just to hot and it is a lot of seagrass - they were trying very hard to remove it, but it simply wasn't possible. They... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Sports bar(60)
  • Very good(40)
  • Buffet restaurant(19)
  • Main pool(16)
  • Steak house(15)
  • Great time(14)
  • Really nice(12)
  • Beach area(12)
  • Golf cart(11)
  • Ocean views(11)
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6,912 photos of this hotel

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Pool/beach area (1683)
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Room/suite (678)
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Family/play areas (51)
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Dining (591)
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View from room (170)
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Bathroom (112)
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Business center/function rooms (24)
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2:58
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Other (1745)

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Amenities (113)
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Beach (17)
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Deluxe Room with Garden View (53)
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Higher Level Deluxe Room with Garden View (58)
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Pool 1 (35)
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Pool 2 (43)
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Pool Suite with Garden View (91)
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Restaurants and Bars (79)
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The Hotel (66)

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Pool/beach area (2)
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Room/suite (1)
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Dining (1)
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Other (19)
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