We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

BlueBay Grand Esmeralda

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Hotel website
Hotel amenities
Offers & Announcements
25% off room rate
Save Saved
You added BlueBay Grand Esmeralda to your Saves list
BlueBay Grand Esmeralda
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
66%
Ranked #124 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
mtcasanas NJ
  • Overview
  • Reviews (5,093)
  • Photos (5,252)
  • Amenities
  • Q&A (2)
  • Room tips (987)
  • Location
  • More
Write a Review

5,093 people have reviewed this hotel

Traveler rating
    1,523
    1,796
    910
    477
    387
See reviews for
1233
2485
69
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (987)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Memphis, Tennessee
1 review
2 of 5 stars Reviewed today NEW via mobile

The beach was riddled with roots and twigs off of the surrounding trees. The shoreline was covered in seaweed at all times. The sand was more like mud filed with rocks as you make your way out into the water. There aren't a lot of places to get shade. The resort food is below average. Most of the food in... More

Was this review helpful? Yes
NJ
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

My family, and I stayed a week at the resort. I was little worried about the ok reviews. The Mexican restaurant wasn't really good. The seafood night was yummy. The French restaurant was ok. The dinner and the show was good too, only problem is, I don't eat red meat and they couldn't bring me chicken. The buffets are yummy,... More

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed yesterday NEW

Got back from Blue Bay Grand Esmerelda yesterday. The resort was pretty. Some of the people working there were friendly and helpful. The downside of the stay is that we spent about 8 to 10 of our vacation hours dealing with trying to get into our room or trying to get the front desk to help us with a problem... More

Was this review helpful? Yes 2
Woonsocket, Rhode Island
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Just got back, our stay was 7/21/14 - 7/26/14 we stayed in building 6 room 6417. If you read the real negative reviews these people had to go out of their way to have a bad vacation. Here are my pro's and con's for the week. Con's: They hound you for buying their timeshare, if you go to the lobby... More

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Traveled to Mexico for the first time with my husband for our wedding anniversary and sad to say i couldn't wait to get home. We chose this hotel because our friends who were also celebrating their wedding anniversary were staying here. So here is my break down of likes and dislikes: Location - only 30 mins from Cancun International Airport... More

Was this review helpful? Yes
Aylesbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is excellent value for money and offered us everything and more that we needed for our two week diving holiday in Playa del Carmen. The room was huge and it was great to have a free mini-bar which was re-stocked every day. Maid service was excellent. Our room was right by the pool so we could stroll there... More

Was this review helpful? Yes 8
Sacramento, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The bottom of the pool is like a cheese grader. The tiles are sharp and I saw at least 3 children and 2 adults in1 day cut from the tiles. The world class gym is a joke. There were 4 treadmills and 2 were broken. Food was ok. Room was clean and the service at the resteraunts was good. This... More

Was this review helpful? Yes 1
Waukesha, Wisconsin
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I have never had such a terrible experience at a place that "claims to be 4 stars" more like 2 stars if that. Waste of a vacation time! Dirty dirty dirty....I woke up to feces in my sink every morning...disgusting! When I asked for a new room they told me Id have to pay the room rate to get another... More

Was this review helpful? Yes 6
Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel back in January. We were amazed at the size of the hotel. We were in the block next to the main pool which is fine unless you don't like to walk far to get to the reception. We had a deluxe room that overlooked the gardens and it was huge, can't fault it. The bed... More

Was this review helpful? Yes 2
Colby, Kansas
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The beach was not very large at the resort. There were a lot little kids that parents were not watching. The food was okay, if you are a picky eater this is not the place for you. We ended up buying a lot of snack food from the convenient store. The staff seemed very confused about simple things. The WiFi... More

Was this review helpful? Yes 3
Owners: What's your side of the story?
If you own or manage BlueBay Grand Esmeralda, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BlueBay Grand Esmeralda? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Sports bar(108)
  • Very good(90)
  • Great time(43)
  • Main pool(38)
  • Room service(32)
  • Steak house(29)
  • Buffet restaurant(29)
  • Really nice(23)
  • Beach area(20)
  • Friendly and helpful(18)

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Tingo, Travelocity, Caribbean Online Mgt Corp., Priceline, BookingOdigeoWL, Hotels.com and Venere so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico

5,252 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5230)
Viewed
Hotel & grounds (1032)
Viewed
Bathroom (94)
Viewed
Dining (502)
Viewed
Pool/beach area (1326)
Viewed
Room/suite (573)
Viewed
2:58
Videos (2)
Viewed
View from room (135)
Viewed
Family/play areas (42)
Viewed
Other (1524)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (1)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Other (19)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#42 Luxury Hotel in Playa del Carmen #51 Top resorts Hotel in Playa del Carmen #52 Spa Hotel in Playa del Carmen #74 On the Beach Hotel in Playa del Carmen #83 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The Hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 
Number of rooms
979

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of BlueBay Grand Esmeralda and other travelers.
2 questions

See which rooms travelers prefer