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BlueBay Grand Esmeralda

4.0 of 5
Hotel website
Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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BlueBay Grand Esmeralda
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Ranked #123 of 200 Hotels in Playa del Carmen
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5,823 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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LaSalle, Ontario
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

Like many, we had read the reviews with great trepidation prior to visiting March 15-22. We have visited the Mayan Riviera 14 times and stayed at a great many resorts, as well as resorts in the Dominican and Cozumel. We travel A LOT, and this time we chose the Blue Bay because it was the most reasonably priced in this... More 

Was this review helpful? Yes 17
Brossard, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had a terrific and very relaxing vacation. Food was very good, never had to wait in line, friendly service willing to accommodate in anyway and always welcome you with happy smile, especially Juan first thing in the morning. Place was very clean and well keep. No fault of the hotel it had a lot of seaweed this year, but staff... More 

Was this review helpful? Yes 3
Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

My wife and I stayed at the Blue Bay from Feb 18-March 4. The first comment I will make is about the airport. It is very busy and takes quite a while to go through customs, so a good idea would be to have some shorts on, not long pants. After you have picked up your checked in luggage and... More 

Was this review helpful? Yes 10
Montreal, Canada
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Friendly staff - always with a smile. Travelled with another couple, had a terrific and relaxing time. Great food, great rooms (block #4 and #5). Small tip goes along way to even better service. Took local transportation to Cancun, Playa del Carmen and Tulum(a must see) if you like this sort of stuff.

Was this review helpful? Yes 3
Calgary
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have never written a review before but felt so strongly about the hotel that I needed to write something. We got there very early in the morning and as our room wasn't ready our baggage was kept outside all day and when it was finally delivered to our room it was infested (no exaggeration) with ants. We had booked... More 

Was this review helpful? Yes 5
Kitchener, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was a great vacation! Great food, facility, gym and employees. Only complaint was the murky water and tons of seaweed which they clean up on a daily basis. Doing the time-share was no pressure and we received $60.00 US to spend at Gift shop or Activities on the resort. There were no bugs to deal with! Very clean and... More 

Was this review helpful? Yes 1
Antigonish, Canada
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have never stayed at an all inclusive before staying here so I don't have a comparison to draw upon but that also means I have a bit of virgin perspective. For 1.5k including airfare/ride from airport, drinks, meals, accommodations, wifi for seven days it certainly is amazing value for what you get. Soo to not waste anytime, the first... More 

Was this review helpful? Yes 2
Minnesota
Top Contributor
72 reviews 72 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Things that I liked Lots of wildlife to see all around the hotel grounds. Huge pools (only 3 feet deep). Rooms are good size. There are trams running durning the day if you don't feel like walking to other parts of the hotel. I didn't mind the walking, lots to see. The stake and Mexican restaurants were good. Things I... More 

Was this review helpful? Yes 2
Calgary, Canada
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I (both 47) got back last night from a 7 day stay at BB...(that is the ashtray sand "art" left behind by the cleaning crew. BB) The journey begins from the Airport and your eyes should be quite busy taking in all the vast differences from where the eyeball owner is from. Once we arrived after a... More 

Was this review helpful? Yes 14
Nova Scotia,Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed our week very much , met some lovely people and had the relaxing vacation we were hoping for . The resort is very clean ,the staff are amazing and the food was delicious ! The beach was not great but we knew that from other reviews so we enjoyed the pools .

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Sports bar(66)
  • Very good(49)
  • Great time(21)
  • Buffet restaurant(21)
  • Main pool(19)
  • Steak house(17)
  • Really nice(15)
  • Room service(14)
  • Beach area(14)
  • Golf cart(11)
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