We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

BlueBay Grand Esmeralda

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Hotel website
Hotel amenities
Offers & Announcements
25% off room rate
Save Saved
You added BlueBay Grand Esmeralda to your Saves list
BlueBay Grand Esmeralda
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
66%
Ranked #128 of 199 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 2 days ago
skatzey Minneapolis, Minnesota
  • Overview
  • Reviews (5,172)
  • Photos (5,301)
  • Location
  • Amenities
  • Q&A (2)
  • Room tips (1,008)
  • More
true
Write a Review

5,172 people have reviewed this hotel

Traveler rating
    1,542
    1,820
    932
    483
    395
See reviews for
1253
2517
70
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,008)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

the food is good as they have like four big buffets... met some cool people who we partied with at the sports bar and the little dj party on the beach The beach is terrible and from our building on the resort we had to take the little fairy... pretty much had to take the fairy everywhere as the property... More

Was this review helpful? Yes 2
Laval, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me just start by saying that i had also read all the comments & i was a bit nervous about my choice of resort. i was going there with an open mind like i had done in the past with my other vacations & i was always impressed at the end. This resort on the other hand was not... More

Was this review helpful? Yes 3
Peterborough, England, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the first time I have written one of these reviews but I thought it was important to give some balance to the negatives written by others. We read them before going and were really worried but didn't need to be as we had a fantastic time. I found a lot of bad reviews to either be completely untrue... More

Was this review helpful? Yes 2
saint john
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have to be honest, I was scared of coming to this resort due to the many negative reviews read prior to arrival. We arrived on a Thursday at noon, our room was ready no wait - ask for building 5 when booking , it is close to the pool, beach,snack and buffet bar and the swing up bar This... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 3 days ago NEW

My friend and I just got back from this hotel 3 days ago and it's the best hotel I've ever been to. All the negative reviews on here are absolutely ridiculous and unfair... If you don't like Mosquitoes don't go to a hot country let alone one in the Caribbean!!! If you don't like kids go to an adults only... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Me and my partner have just come back from this resort. After reading some bad reviews, even though I was still excited, I was hoping it not to be a let down. I can safely say it was not a let down by far! We had the best holiday and didn't want to come home. It was like paradise! We... More

Was this review helpful? Yes 6
London
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just come back from BlueBay resort were we had a fantastic time. The resort is very clean, well looked after, the rooms are spacious and well equipped. The staff are very helpful (except the unhelpful and grumpy towel girl at the main pool by the beach). The food was very nice and the restaurants choice was very good in... More

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was so skeptical of going here because of the reviews. Upon our arrival we were assigned our rooms fairly quickly. I would suggest you bring a change of clothes if you arrive early. It was very hot in the lobby. We were assigned building 1 and due to the reviews I requested we be changed. They said they would... More

Was this review helpful? Yes 2
Toronto, Canada
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This resort claims to be a 4star but there were just enough inconveniences that I felt that it should be a 3star. We stayed here Aug 14-18. 2014 Pros: -Beautifully landscaped with great lighting at night. -Breakfast was always delicious -Lunch was adequate Cons: -No swim up bar -DInner buffet was AWFUL. I lived on pasta almost the whole trip... More

Was this review helpful? Yes 7
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Hello, I'm Patrick, I very recently returned from Blue Bay Gran Esmerelda. What can I say? The staff are very friendly, the customer service is first class and the overall hotel experience was incredible, in fact genuinely the best hotel I have ever stayed in. As soon as I got off the coach to check in, we were greeted with... More

Was this review helpful? Yes 6
Owners: What's your side of the story?
If you own or manage BlueBay Grand Esmeralda, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BlueBay Grand Esmeralda? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Sports bar(108)
  • Very good(90)
  • Great time(43)
  • Main pool(38)
  • Room service(32)
  • Steak house(29)
  • Buffet restaurant(29)
  • Really nice(23)
  • Beach area(20)
  • Friendly and helpful(18)

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Reservation Options:
TripAdvisor is proud to partner with T4B, Orbitz, Booking.com, BookIt.com, Expedia, Tingo, Travelocity, Despegar.com, BookingOdigeoWL, Hotels.com, Priceline and Venere so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico

5,301 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5279)
Viewed
Pool/beach area (1329)
Viewed
Room/suite (574)
Viewed
Dining (503)
Viewed
Hotel & grounds (1034)
Viewed
2:58
Videos (2)
Viewed
View from room (135)
Viewed
Bathroom (94)
Viewed
Family/play areas (42)
Viewed
Business center/function rooms (22)
Viewed
Other (1544)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (1)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Other (19)

Near BlueBay Grand Esmeralda

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#42 Luxury Hotel in Playa del Carmen #51 Top resorts Hotel in Playa del Carmen #53 Spa Hotel in Playa del Carmen #75 On the Beach Hotel in Playa del Carmen #83 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The Hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 
Number of rooms
979

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of BlueBay Grand Esmeralda and other travelers.
2 questions
Ask a question
Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer