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All 199 Playa del Carmen hotels

BlueBay Grand Esmeralda

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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Ranked #125 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
karent1231 Toms River, New Jersey
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5,228 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toms River, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

Was rebooked here last minute after hurricane odile hit our original destination of Cabo San Lucas and were very pleased with our experience. All the a la carte restaurants were excellent except for the seafood restaurant. A good amount of the alcohol was top shelf. The rooms are clean and big. The showers are especially nice. A bit of walking... More

Was this review helpful? Yes 3
Avon Lake, Ohio
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Checking with Tripadvisor first for reviews, I was a little hesitant to travel to this resort. What a pleasant surprise we had!!! The location was fantastic, the property was beautiful, and the service was first class. The swimming pool was huge and always crystal clear. I was impressed that every time we turned our heads, there was someone cleaning something!... More

Was this review helpful? Yes 5
Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I went with friends, but I think this would be a great resort to attend with family or as a couple. The beach was so disappointing. They had very little beach property, in-fact we swam in the pools most of the time. The food was very good. I would go again just for the food. Playa Del Carmen is quite... More

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Bedford, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

After reading the reviews for this hotel, I felt compelled to write my own. I was sceptical about this hotel based on some of the reviews but wish I hadn't got myself so worried. My experience was brilliant. Check in - greeted with a cool drink, cases whisked away to our room ready for our arrival, given everything we needed... More

Was this review helpful? Yes 10
Skopje
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent a week in this resort in Oct 2013, altho the weather wasn't the best, I missed nothing with all the hotel amenities, pool, gym, beach bar and the surrounding places to go - I'd definitely go back.

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I just returned from Playa and stayed at this resort. Upon arrival they tried to persuade me to attend a 90 minute presentation for further business. The room air conditioning did not cool. They offered me a room that they had some unknown problem in and said the phone line had not been repaired. I declined. They then offered me... More

Was this review helpful? Yes 3
Brentwood, California
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Nowhere near the 5-stars it purports to be: closer to one or at most 1.5 stars by any international review board. Ancient/decrepit/un-updated facilities; poorly trained staff with bad attitudes; unkempt beach; awful food & watered-down drinks: avoid at all costs.

Was this review helpful? Yes 7
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at Blue Bay twice. I think if you are a person who can relax and enjoy your vacation you will love this resort. The negative reviews seem to be from folks who are determined to find fault. Rooms are big, clean, quiet. Daily stocking of mini-fridge is much appreciated. I don't think the swim up or jacuzzi... More

Was this review helpful? Yes 3
Belleville, New Jersey
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here for 5 days right after Labor Day. We could say a lot of good things about this hotel, but for every good thing there seems to be a bad thing. First was a surprise that blew me away. After checking in, and arriving at our room, we discovered that outside our sliding doors was... More

Was this review helpful? Yes 13
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

There was a group of us and was told that we'd be by the beach and see the ocean. Well that didn't happen and we needed to take a tram or walk 15 minutes to the beach from our building. The beach was ok but dirty looking water and so we were only in it about 2 times. So disappointed... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Sports bar(108)
  • Very good(90)
  • Great time(43)
  • Main pool(38)
  • Room service(32)
  • Buffet restaurant(29)
  • Steak house(29)
  • Really nice(23)
  • Beach area(20)
  • Friendly and helpful(18)

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico

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