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BlueBay Grand Esmeralda

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Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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6,265 Reviews from our TripAdvisor Community

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Traveler rating
    1,818
    2,253
    1,157
    572
    465
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1,541
2,975
88
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,353)
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    (1523)
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1 review
2 of 5 stars Reviewed yesterday NEW

Most of the staff of the place always seemed to be upset, with a bad attitude and defensive (for example: when we wanted to just kindly remember the waitress something, it was so uncomfortable because they got in a defensive and rude position). People in reception, the worst I have ever seen, no kidding. They don't give you indications about... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Upon our arrival (July 27, 2015) we had to wait in line for about 20 mins to check in. We checked in at 12:15p they told us our room would be ready at 4p. We waited around the black & white cafe (it did not have AC). We were so worn out from the flight that we started pushing for... More 

Was this review helpful? Yes 2

Travelers are raving about these Playa del Carmen hotels

Glasgow, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

First time holidaying in Mexico for two week holiday & booking this same hotel again for two weeks this November that's how super it was.....firstly on arrival I was slightly concerned as checkin at reception seems disorganised & no system really in place when a lot of people checking in at same time....then on to be given the wrong key/room... More 

Was this review helpful? Yes 2
Pontypridd, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had a great time at this hotel,all the staff from reception to the cleaners where friendly and helpful the location of the hotel was great,the entertainment was a bit repetitive but enjoyable,food was good, Eunice and all the staff at the Festival restaurant where great. For those who complain or moan should realise that they must... More 

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Alberta
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Eight adults and two toddlers departed on WestJet. The golden age of air travel is definitely over. No legroom, no hot meals, exorbitant charge for day old sandwiches, no onboard entertainment. Fortunately, on flights to Mexico no charge for the first checked bag, otherwise $25. Uneventful flight. We shuttled to the Bluebay Grand Esmeralda, thankfully the first stop for the... More 

Was this review helpful? Yes 3
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Had an absolute blast here. The staff is amazing and super friendly. Tip them!!!!!!! The food was delicious. The resort was kept very clean. There is a lot of seaweed on the beach. But that is not the resorts fault and they work very hard to clear it up. If you are visiting this resort you have to take a... More 

Was this review helpful? Yes 3
Scotland, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

The bad reviews of this hotel must be from snooty perfectionists who want their backsides wiped. The hotel is amazing and situated in a lovely place I don't understand how people can give it such bad reviews. Food - the food was great my partner was on cloud nine, the waiters work the bones of themselves to make each meal... More 

Was this review helpful? Yes 3
Paso Robles, California
1 review
3 of 5 stars Reviewed 5 days ago NEW

We were here for a reunion and it had some of the best pricing in the area for the all-inclusive alcohol and food. It wasn't too far from the airport, which was nice. We had a lot of issues though, and will not be returning because we would rather pay more money for a better experience. The seaweed on the... More 

Was this review helpful? Yes 5
Kerrville, Texas
1 review
3 of 5 stars Reviewed 5 days ago NEW

we had a group of 13 booked at this resort. The customer service is not good! I had to change rooms three times while we were there. When we checked in there is no air conditioning in the lobby so everyone was hot and waiting in line. After checking into our room we surprised a couple in their underwear because... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 5 days ago NEW

Had a wonderful time stayed for 5days.food is good, hospitality was great, weird looking friendly animals around but I would go back.all the restaurants were wonderful and each restaurant had good food I did not like the French restaurant but the other one was great

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Sports bar(60)
  • Very good(40)
  • Buffet restaurant(19)
  • Main pool(16)
  • Steak house(15)
  • Great time(14)
  • Really nice(12)
  • Beach area(12)
  • Golf cart(11)
  • Ocean views(11)
Questions? Get answers from hotel staff and past guests. Ask a question

6,827 photos of this hotel

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Pool/beach area (1673)
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Hotel & grounds (1259)
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Dining (591)
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Room/suite (676)
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View from room (170)
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Family/play areas (50)
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Bathroom (112)
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Business center/function rooms (24)
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2:58
Videos (3)
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Other (1691)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (555)
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Amenities (113)
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Beach (17)
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Deluxe Room with Garden View (53)
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Higher Level Deluxe Room with Garden View (58)
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Pool 1 (35)
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Pool 2 (43)
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Pool Suite with Garden View (91)
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Restaurants and Bars (79)
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The Hotel (66)

Management photos: Courtesy of the property manager

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All management photos (23)
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Pool/beach area (2)
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Room/suite (1)
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Dining (1)
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Other (19)
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