We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

BlueBay Grand Esmeralda

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Hotel website
Hotel amenities
Offers & Announcements
25% off room rate
Save Saved
You added BlueBay Grand Esmeralda to your Saves list
BlueBay Grand Esmeralda
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
66%
Ranked #125 of 199 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 4 days ago
Josiechas Belleville, New Jersey
Write a Review

5,210 reviews from our community

Traveler rating
    1,553
    1,833
    940
    486
    398
See reviews for
1259
2535
70
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,021)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Belleville, New Jersey
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here for 5 days right after Labor Day. We could say a lot of good things about this hotel, but for every good thing there seems to be a bad thing. First was a surprise that blew me away. After checking in, and arriving at our room, we discovered that outside our sliding doors was... More

Was this review helpful? Yes 5
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

There was a group of us and was told that we'd be by the beach and see the ocean. Well that didn't happen and we needed to take a tram or walk 15 minutes to the beach from our building. The beach was ok but dirty looking water and so we were only in it about 2 times. So disappointed... More

Was this review helpful? Yes 1
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

OK i'll try and include as much as poss, (for the record we're usually cheap and cheerful travellers to spain and are easily pleased) We paid £2200 for two adults all inc at end of aug/beg sept My advice would be if you are travelling with someone fussy or who complains then look for another hotel Arrival was breathtaking, we... More

Was this review helpful? Yes 4
Chicago, Illinois
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Despite the bad reviews I read on tripadvisor this place was paradise. The food was amazing, the place was beautiful and the service was awesome. The only thing that I have to complain about is the sports bar which is non existent and the beach water not being crystal clear but I'm guessing that was because of the hurricane. One... More

Was this review helpful? Yes 5
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

This holiday was the best holiday I've ever been on, i was really put off by the reviews and really not looking forward to going thanks to them. It was amazing! For me the location was great, i was in block 5 and the wildlife was amazing, coatis and iguanas right outside and even a raccoon. The room was a... More

Was this review helpful? Yes 10
Hebburn, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited this hotel nearly two weeks ago and had a fabulous holiday went with my 18 year old son best friend her 3 daughters and two boyfriends we all had rooms in block 6 and all had a fabulous holiday nothing to complain about and definitely wouldn't hesitate to 're visit this hotel and part of Mexico

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My friend and I just got home yesterday. It wasn't anything like we expected. We thought with a 4 star rating it would be great. Our first experience was when we got to our room it smiled like a swamp. The cover was off the drain on the floor. Mold on the walls in the bathroom. When taking a shower... More

Was this review helpful? Yes 2
northern ontario
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

We have travelled extensively in Mexico and this resort was not impressive. We booked it last minute, on the cheap and that is what it delivered. My husband cut his foot on the bottom of the pool and we spent the afternoon at the hospital.....7 stitches and an antibiotic later and our vacation was ruined. We saw 11 people with... More

Was this review helpful? Yes 8
Melbourn, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot believe the negative reviews i have read about this beautiful hotel, i stayed here with my husband and 2 teenage daughters (18 and 16) from 31st July - 15th August 2014 we had interconnecting rooms (1 king/1 double queen) which were huge and beautifully laid out and really appreciated the stunning towel art that we were treated too... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our first time to Mexico. We went all-inclusive. The staff was great, very friendly and help fully. The beach was a bit rough but that was expected. The Steak house was great, but the Mexican restaurant was our favorite. The was a couple unpleasant moments during the trip, but the were not at the resort. I would recommend the resort,... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage BlueBay Grand Esmeralda, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BlueBay Grand Esmeralda? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Sports bar(108)
  • Very good(90)
  • Great time(43)
  • Main pool(38)
  • Room service(32)
  • Steak house(29)
  • Buffet restaurant(29)
  • Really nice(23)
  • Beach area(20)
  • Friendly and helpful(18)

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Odigeo, Tingo, Travelocity, Despegar.com, Hotels.com and Priceline so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico

5,340 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5318)
Viewed
Pool/beach area (1329)
Viewed
Room/suite (574)
Viewed
Hotel & grounds (1034)
Viewed
Dining (503)
Viewed
2:58
Videos (2)
Viewed
View from room (135)
Viewed
Bathroom (94)
Viewed
Family/play areas (42)
Viewed
Business center/function rooms (22)
Viewed
Other (1583)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (1)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Playa del Carmen with
any amenities