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BlueBay Grand Esmeralda

4.0 of 5
Hotel website
Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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15% off room rate
BlueBay Grand Esmeralda
Best prices for: 1 room 1 guest
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Ranked #119 of 198 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Maxime-malo
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6,041 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
12 reviews 12 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed in this resort from may 17th to 24th 2015. I booked this hotel because it was really unnexpensive for a 5* in Mexico and the review were mostly good. it is located almost in between of Cancun and Playa Del Carmen, close to all attractions and especially Cirque du Soleil Joya. I arrived in the evening and the... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This one my first all inclusive resort. Beautiful resort, and very well kept! The staff was always nice every time you see a them they greet you with a ola! and smile. The beach is awful I won't lie. The beach is the worst beach I've ever been to in my life, but I'm not one for beaches anyway. Pools... More 

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Ottawa, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We had a wonderful 2-week stay at the BlueBay. We have visited the Mayan Riviera often and wouldn't hesitate to stay at this resort. The food was excellent (unlimited dinners at the à la carte restaurants), the pool was great, the animation team was entertaining and the beach was fine... Gracias!

Was this review helpful? Yes 1
Philadelphia, Pennsylvania, United States
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 3 days ago NEW

We arrived on a Tuesday and check in was easy and fast. However our greeter was more interested in selling the VIP package. Our room was a nice size and clean our service was great - The whole place was well maintained and clean and the staff very friendly. The food was hit or miss - depending on your restaurant... More 

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Bluffton, South Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Loved this hotel, It is a big resort. We were in building one, which was a very short walk to beach. The food was very good. The price was very good, drinks were great! I highly reccomend this resort only draw back was seaweed on the beach which we knew before we went. Rooms are big and spacious and clean.... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The beach area is not as nice as Cancun, the class of people less attractive. The pools were a little warm and soupy. No shade is provided so bring the sunscreen. The beach was cooler and there was shade from the palm trees. They service the beach also, it's worthwhile to tip. Lots of young people there to drink free... More 

Was this review helpful? Yes 4
Arlington, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great resort. The staff is very friendly and attentive. The food is great and there are a lot of options. I would recommend this hotel during off-season, since it can get very crowded, and then queue lines occur at the restaurants and bars. Location is good to go to Playa del Carmen. but it's a great stay-in hotel. Downside, the... More 

Was this review helpful? Yes 3
Banner Elk, North Carolina
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Rooms could use some work. But clean! Our 1st rooms A/C didn't work and phone was out. Took three days to get a new room and had to ask a manager. Communication was a little difficult. The second rooms A/C leaked water and they fixed it. Food was excellent and pools nice! Nice little lagoon down from hotel. Overall was... More 

Was this review helpful? Yes 1
Pikeville
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The resort was very nice, however we weren't given the oceanfront room we had reserved. We were given a room in the building farthest from the ocean. The room was nice but not what we reserved. We weren't offered any refund or compensation. The dining was ok, but not family oriented for small kids. The servers for the most part... More 

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Travelers are raving about these Playa del Carmen hotels

Parkhill
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a great time. The steak restaurant was awesome. I would go again you can spend ur time at a quiet pool or you can go to the pool by the beach and join in the activities. Parasailing was awesome. Grounds were clean and staff was very polite.

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Sports bar(60)
  • Very good(40)
  • Buffet restaurant(19)
  • Main pool(16)
  • Steak house(15)
  • Great time(14)
  • Really nice(12)
  • Beach area(12)
  • Golf cart(11)
  • Ocean views(11)
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