We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

BlueBay Grand Esmeralda

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Hotel website
Hotel amenities
Offers & Announcements
25% off room rate
Save Saved
You added BlueBay Grand Esmeralda to your Saves list
BlueBay Grand Esmeralda
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
66%
Ranked #124 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
Sarah B Manchester, United Kingdom
  • Overview
  • Reviews (5,124)
  • Photos (5,244)
  • Amenities
  • Q&A (2)
  • Room tips (985)
  • Location
  • More
Write a Review

5,124 people have reviewed this hotel

Traveler rating
    1,539
    1,809
    912
    477
    387
See reviews for
1230
2480
69
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (985)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sacramento, California
1 review
2 of 5 stars Reviewed yesterday NEW

The bottom of the pool is like a cheese grader. The tiles are sharp and I saw at least 3 children and 2 adults in1 day cut from the tiles. The world class gym is a joke. There were 4 treadmills and 2 were broken. Food was ok. Room was clean and the service at the resteraunts was good. This... More

Was this review helpful? Yes
Waukesha, Wisconsin
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I have never had such a terrible experience at a place that "claims to be 4 stars" more like 2 stars if that. Waste of a vacation time! Dirty dirty dirty....I woke up to feces in my sink every morning...disgusting! When I asked for a new room they told me Id have to pay the room rate to get another... More

Was this review helpful? Yes 3
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel back in January. We were amazed at the size of the hotel. We were in the block next to the main pool which is fine unless you don't like to walk far to get to the reception. We had a deluxe room that overlooked the gardens and it was huge, can't fault it. The bed... More

Was this review helpful? Yes 2
Colby, Kansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

The beach was not very large at the resort. There were a lot little kids that parents were not watching. The food was okay, if you are a picky eater this is not the place for you. We ended up buying a lot of snack food from the convenient store. The staff seemed very confused about simple things. The WiFi... More

Was this review helpful? Yes 2
Mexico
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The recepcionists treated us very badly, they were not kindly, they answered our questions in a bad manner. For dinner you have to make reservations the day before and it is impossible because I was on the tours since very early , and do not have time to make reservetions. I will never be in this hotel anymore. The beach... More

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have been to over 30 resorts over the years on the riviera maya and must say that hotel is rated a 5 star but actually is a 3 star. First the lobby has no A/C and it seems like nothing but time share people, most lobby's are part of your experience with bars and entertainment of some sort, The... More

Was this review helpful? Yes 3
Guatemala
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel, beach ok, food good, check in slow...general Very Good option. Rooms are very confortable. Slept reallt well. The Bar out at the beach is really nice. Found it like great place to rest if you won't get out to town that much. Definitely would go back.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Loved everything about this resort. We went there to celebrate 2013 New Year and it was an amazing experience. Clean, comfortable beds, good pilows, delicious food and nice beach zone with lots of pina coladas. Was very lovely party and food - mmmm... really good for the price we payed. Recommend to everyone.

Was this review helpful? Yes
Regina, Sk
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I was at the Blue Bay a little over a year ago and loved it for many reasons. I loved the grand size of the property and the spread out resort. There are 2 main pool areas. One close to the beach and a good chunk of hotel property and another a little closer (about half way between beach and... More

Was this review helpful? Yes
Berkshire, England
Contributor
12 reviews 12 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have just returned from 10 days staying at the Bluebay with my husband and 7 year old daughter. Clearly having read the reviews the hotel has sought to improve check in and bags are taken by trolley cart to your room but some guests we saw were still hauling their own bags to the room. There was a 'mass... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage BlueBay Grand Esmeralda, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BlueBay Grand Esmeralda? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Sports bar(108)
  • Very good(90)
  • Great time(43)
  • Main pool(38)
  • Room service(32)
  • Steak house(29)
  • Buffet restaurant(29)
  • Really nice(23)
  • Beach area(20)
  • Friendly and helpful(18)

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Reservation Options:
TripAdvisor is proud to partner with T4B, BookIt.com, Expedia, Booking.com, Tingo, Travelocity, Caribbean Online Mgt Corp., Priceline, BookingOdigeoWL, Hotels.com and Venere so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico

5,244 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5222)
Viewed
Bathroom (94)
Viewed
Dining (502)
Viewed
Pool/beach area (1326)
Viewed
Room/suite (573)
Viewed
Hotel & grounds (1030)
Viewed
2:58
Videos (2)
Viewed
View from room (135)
Viewed
Family/play areas (42)
Viewed
Other (1518)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (1)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Other (19)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#42 Luxury Hotel in Playa del Carmen #50 Spa Hotel in Playa del Carmen #51 Top resorts Hotel in Playa del Carmen #74 On the Beach Hotel in Playa del Carmen #83 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The Hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 
Number of rooms
979

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of BlueBay Grand Esmeralda and other travelers.
2 questions

See all questions (2)

See which rooms travelers prefer