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BlueBay Grand Esmeralda

Hotel website
Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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BlueBay Grand Esmeralda
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6,247 Reviews from our TripAdvisor Community

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Traveler rating
    1,810
    2,252
    1,152
    570
    463
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1,534
2,971
87
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,349)
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Cedar Rapids
Level Contributor
3 reviews
4 of 5 stars Reviewed today NEW

My wife, daughter and I stayed in July 2015 for 6 days. The room was modern and clean, as were all the grounds and buildings. We had great friendly staff that went out of there way to serve us. The specialty restaurantes had great food presented nicely. The pools were clean, but the beach was pretty rocky. several bars and... More 

Was this review helpful? Yes 2
Cedar Park, Texas
4 of 5 stars Reviewed yesterday NEW

GREAT VACATION! Don't listen to all the haters on here complaining about how awful their trip was at Blue Bay. There will always be people saying everything was terrible and one wrong thing ruined their whole trip. Reading those negative reviews made me worry that I had chosen the wrong place for my mother-daughter trip this summer. Well, let me... More 

Was this review helpful? Yes 4
1 review
3 of 5 stars Reviewed yesterday NEW

As one reviewer had previously written most guests staying here need to walk more and eat less which due to the size of the resort is true it requires a lot of walking the staff were all pleasant and friendly and went out of their way to make your stay wonderful we had no problem making dinner reservations at every... More 

Was this review helpful? Yes 2
Toronto, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

We had a great time in this hotel. The service was great - nice staff and the rooms were clean. I highly recommend it. the sport's bar is fun and the bar tenders make the best drinks. what I liked about the place is you don't have to wear a bracelet. I also noticed that the majority of the guests... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

We went here for a few days in July. We didn't know what we were getting because we chose the Apple square deal..but we couldn't have been happier with this hotel..hotel rooms, food, customer service, overall was excellent. Bring mosquito repellent though...but that is normal..everything was amazing...we would definitely go back again.

Was this review helpful? Yes 4
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We found the service to be lacking in all the buffet areas. If you are not seated by staff, good luck with any beverage service. It seemed they were understaffed on many occasions. The room was fine other than the air conditioner barely worked. The hotel had the ceiling fan set on high speed, thinking that would solve the problem.... More 

Was this review helpful? Yes 3
bristol
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I don't normally go to all inclusive resorts and don't think I will bother doing it again. Big...busy and impersonal.... Food average their saving grace was the steak house. Tried the seafood restaurant where the staff were so busy the waiter dripped his sweat onto us when serving! Not pleasant My advice ..... Leave the hotel for a while and... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

The hotel as any other in the Riviera Maya is beautiful, and easy to reach. The beach also as any other in the Peninsula has the same problems with sea weeds (tons of it) that prevent you from even setting a foot inside the water. Mother nature will fix it with time, the problem that is beyond repair is the... More 

Was this review helpful? Yes 2

Travelers are raving about these Playa del Carmen hotels

Staten Island, New York, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I first want to make it clear that I am from NY and am someone who is down-to-earth. I'm not a complainer or high maintenance, but I will complain if the situation warrents. With that being said, I really liked the BlueBay Grand Esmeralda. FOOD: Delicious! The resort is all inclusive, so there are a number of places to dine.... More 

Was this review helpful? Yes 5
Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This hotel is fantastic we couldent of wished for better food it was amazing all we could moan about was a teaspoon not in the room and a ash tray on the balcony we had a mini bar in Ur room cleaned towels every day very clean block 5 we was in! Coffee percolator bring u bags of refills pool... More 

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Hotel Review Summarization

What travelers say

  • Sports bar(60)
  • Very good(40)
  • Buffet restaurant(19)
  • Main pool(16)
  • Steak house(15)
  • Great time(14)
  • Really nice(12)
  • Beach area(12)
  • Golf cart(11)
  • Ocean views(11)
Questions? Get answers from hotel staff and past guests. Ask a question

6,794 photos of this hotel

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Hotel & grounds (1255)
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Pool/beach area (1662)
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Room/suite (675)
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Dining (588)
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Bathroom (112)
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Family/play areas (50)
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View from room (169)
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Business center/function rooms (24)
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2:58
Videos (3)
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Other (1678)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (555)
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Amenities (113)
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Beach (17)
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Deluxe Room with Garden View (53)
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Higher Level Deluxe Room with Garden View (58)
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Pool 1 (35)
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Pool 2 (43)
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Pool Suite with Garden View (91)
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Restaurants and Bars (79)
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The Hotel (66)

Management photos: Courtesy of the property manager

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All management photos (23)
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Pool/beach area (2)
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Room/suite (1)
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Dining (1)
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Other (19)
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