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All 201 Playa del Carmen hotels

BlueBay Grand Esmeralda

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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BlueBay Grand Esmeralda
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Ranked #122 of 201 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 3 days ago
daniel7777777 Duncan, Canada
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5,365 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Duncan, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

i would like to start my review with all the people that give this place a bad review maybe you should go stay at Buckingham palace if you want to be treated like royalty. Overall the place is a good dollar value for what you get food is good drinks are good sometimes to good. service was overall good there... More

Was this review helpful? Yes 5
Innisfil, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A large all inclusive resort that treats you well. Staff are friendly and helpful, Rooms, grounds, dining areas and pool areas are kept very clean and neat. In the busy season it is sometimes difficult to get choice beach or pool chair locations. While the beach is kept clean it is not ideal for wading. Meals in the theme restaurants... More

Was this review helpful? Yes 2
Truro- Nova Scotia- Canada
5 reviews 5 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the BlueBay for the second time during the week of Nov 8th to the 15th. I had been to this resort 4 years earlier but didn't really remember everything about it as i have been to other resorts in between. The resort is big... very big. There are shuttles that make rounds around the resort all day... More

Was this review helpful? Yes 10
Toronto, Canada
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My overall experience was so negative that I swore never to return to mexico, lol... Fortunately for me I met a wonderful couple that suggested I get to venture outside the resort and see what else cancun had to offer. I am for ever grateful to them, because Cancun is a beautiful place to visit, party and relax. At blue... More

Was this review helpful? Yes 5
Southend-on-Sea, England, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Myself and my partner visited this hotel in September for our first holiday together, when we arrived there were so many of us we had a group tour around the resort, complimentary drinks and a speedy check in! The staff were very helpful and friendly despite the very slight language barrier. The resort is absolutely beautiful with plenty of wild... More

Was this review helpful? Yes 6
Long Beach
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Prior to this trip I read several of your reviews and was a bit anxious as mostly they were negative. Well, forget all that. The trip was a delight from start to finish. Yes, all but one pool, were being rehabbed. But there was plenty of room for everyone, no problem. The food was to die for, the buffets were... More

Was this review helpful? Yes 11
Vancouver, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

For the good of your Health & overall safety.. DO NOT travel Here!!! My boyfriend and I traveled by west jet to the seemingly all-inclusive Grand Blue Esmeralda. I have listed 11 Reasons not to travel to this hotel hopefully this helps you avoid booking the worst vacation of your life..... 1. The pictures used to advertise the beach at... More

Was this review helpful? Yes 6
Sudbury, Canada
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My daughter and her husband arrived on Oct. 31 st for 14 days and I arrived on Nov 7th with the kids for one week. On Nov 6 th Kim called to say that the major pool and the kids pool had been closed all week and it didn't look like they were close to being re-opened... Please call Air... More

Was this review helpful? Yes 7
Indianapolis, Indiana
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

No problems at check-in or check-out. We arrived at noon and they took us and our luggage to our room on a tram. Hotel staff: Most of them are very hospitable and accommodating; however, there were a few that would benefit from smiling a bit more. Hotel facilities: The main pool was closed during our stay. It opened on the... More

Was this review helpful? Yes 11
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed Here as our daughters was having her wedding at another hotel in the area, the staff were great the hotel was great, the food after 10 days got a bit boring but would stay here again. Mexico is great by time ever

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Sports bar(108)
  • Very good(90)
  • Great time(43)
  • Main pool(38)
  • Room service(32)
  • Buffet restaurant(29)
  • Steak house(29)
  • Really nice(23)
  • Beach area(20)
  • Friendly and helpful(18)

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico

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Room/suite (577)
Hotel & grounds (1039)
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Videos (2)
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Bathroom (95)
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Amenities (113)
Beach (17)
Deluxe Room with Garden View (53)
Pool 1 (35)
Pool 2 (43)
Restaurants and Bars (79)
The Hotel (66)

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Room/suite (1)
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Other (19)
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