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BlueBay Grand Esmeralda

4.0 of 5
Hotel website
Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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15% off room rate
BlueBay Grand Esmeralda
Best prices for: 1 room 1 guest
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Ranked #120 of 199 Hotels in Playa del Carmen
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5 of 5 stars reviewed yesterday
Dyngus Noblesville
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6,004 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Noblesville
Contributor
18 reviews 18 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and i went to blue bay from april 30th till May 7th. This was a apple vacation that we planned with Dr. Trips travel tour guy Mark. We had a great time for our first trip ouside the States. Apple vacation is the way to go. They take care of their customers. Day 1 we got to the... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Months and months of waiting for this trip to finally come and it turned out to be so disappointing. Front desk and concierge were so rude. Seemed like no one liked their job n didn't want to help. The restaurants were nice but the food was not great. It was basically like they took the leftovers from the buffet the... More 

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Travelers are raving about these Playa del Carmen hotels

Pittsburgh, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Bluebay Grand Esmeralda during the first week of May 2015. We booked a great deal from Apple Vacations using Doylestown Travel Agency. We are Apple Vacations regulars and have been using them for over twenty years. IMHO you just can’t beat Apple’s customer service, direct flights, reliable ratings and good prices. Doylestown Travel... More 

Was this review helpful? Yes 2
Milton, Pennsylvania
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The resort was nice and the pools were beautiful however they needed some maintenance. Room was really nice, clean and very nice looking. Beds were hard but this I have come to expect traveling to Mexico and the Caribbean a few times a year. The food was very good and plentiful. The buffets had nice selection. We also ate at... More 

Was this review helpful? Yes 1
Jersey City, New Jersey
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

The Good: The staff I interacted with were all fairly pleasant for the most part. I had maybe one or two people who definitely had that "I hate my job" attitude, but they were few and far between. The resort is kept clean and everything is neat. Housekeeping comes at a non-intrusive time and do a very good job at... More 

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Geelong Victoria Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Location: great if you do not want to leave the resort, however too far away from 5th Ave for us. The hotel is 40 mins from Cancun and 25 mins from Playa Del Carmen main bar/shopping area. It costs 25 USD by taxi. There are a few shuttles but not at night. Resort: huge but in need of attention. My... More 

Was this review helpful? Yes 1
Arvada, Colorado
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We traveled as a childless couple for a fun get away/cheap vacation (5/13-5/20/15). This resort was pretty good overall just not great. We’ve done many AI resorts and this one is definitely middle of the road. We purchased an Apple Vacations Square Deal where you select a location and dates and the resort is a mystery until the day you... More 

Was this review helpful? Yes 2
Houston, Texas
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have stayed at nicer resorts in the area so it made me more critical of this resort. Overall, it was nice and acceptable and we really enjoyed our time. The place just needs some updating. The food was good at all restaurants and the drinks were generous. I do agree with other reviews about the staff. There were some... More 

Was this review helpful? Yes 3
Kitchener, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The resort: has 2 parts, approx 10 minutes walk apart. Ocean view, with the beach, large pool... and garden view, with the quiet pool, buffet, most a-la-carte restaurants, reception. The room: nice and clean, quiet and relaxing. The food: huge variety, good quality, special mention for the french a-la-carte. The service: helpful and accommodating. The pools: clean; water quality is... More 

Was this review helpful? Yes 2
Springfield, Missouri
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have good/bad pros/cons. But understand the bad/cons FAR outweigh the good, i am a seasoned traveler having visited the Riviera Maya for my 8th time! Please understand i am ex-Navy and in no way "picky" about anything. I eat McDonald's on occasion, and sometimes out for sushi. So i have been from a roach motel, to $1,000 room/night. OK... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Sports bar(60)
  • Very good(40)
  • Buffet restaurant(19)
  • Main pool(16)
  • Steak house(15)
  • Great time(14)
  • Really nice(12)
  • Beach area(12)
  • Golf cart(11)
  • Ocean views(11)
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Deluxe Room with Garden View (53)
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