My rating is based on what I like to see at a resort - please read on. If you want a beautiful beach to sit on, beautiful water to play in - you are not going to like this resort. There is no beach to speak of and the water if full of mangroves. If you go out 50 feet,... More

The resort property was not bad, playa del carmen was about 15mins away by collectivo. The restaurants were good but the buffet was better, and the lunch buffet was much better than dinner. Cool beach party at night with live music, and the beach bars always had friendly servers. 24 hour sports bar had a nice atmosphere. Nightly shows were... More

Please don't listen to the bad reviews. Before booking our trip to BBGE, I read the reviews and I was afraid to decide on taking the chance to go there. Well I must say that this resort is great! We arrived too early and our room was not ready but they let us put our luggage in our room closet.... More

The best vacation we have ever had! It is a large resort and you get exactly what they advertise!! We were there in September so the beach was beautiful and water was calm enough that our 1 yr old son enjoyed it!!! We are planning to return again in 2012! Very excited to return and see all the friendly faces!!!... More

I had a great time, staff very helpful and all around you all the time, food excellent, amazed by the mexican restaurant, morning buffet was the best I had ever seen and overall the experience was amazing. The staff helped us choose the finest daily excursions, for which we were picked up from the hotel's lobby. Things you should know:... More

The hotel is not so bad, but the food so repetitiv, I stay 2 weeks. For me the big problem is the beach.I like swim in the sea, but no possible, the water was very dirty...black...they said that was the plants... More

We stayed at the Bluebay Grand Esmeralda (BBGE) resort for one week in January. Upon our arrival, we were quite happy with the resort. Check-in was relatively quick – when we were about to get our luggage and head over to our room, the bellhop kindly informed us that the buffet was closing soon and that we should head over... More

This is a very large resort but well worth a second look. We were very impressed with all the restaurants and the service by the staff. The beach is full of seaweed so you are unable to swim in it. We enjoyed most of the a-la-carts and the service by all waiters was very impressive. This was our sixth trip... More

First of all we had a great holiday. It is just so disapointing seeing the reviews from some people on this hotel. We stayed here January 26th to February 2nd. Service : The service was great. No matter where we went on the resort all the staff were so friendly. They seemed to really love their jobs. Rooms : They... More