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Platinum Yucatan Princess All Suites & Spa Resort

4.5 of 5 Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen 77710, Mexico
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Platinum Yucatan Princess All Suites & Spa Resort
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Platinum Yucatan Princess All Suites & Spa Resort
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330 reviews from our community

Traveler rating
    137
    104
    58
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    11
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16
223
12
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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wisconsin
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed yesterday NEW

I booked this resort back in august. on the princess website this resort look great, especially promising numerous upgrades if you booked a platinum room. Well, I booked a honeymoon swim up suite. All would be great then right? As my trip got closer I noticed that little things that were on the website that were originally promised were slowly... More 

Was this review helpful? Yes 4
TORONTO
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Travelled for a quick getaway before the Christmas rush and decided to try Platinum Yucatan. This place is really nice. Adult-only and all-inclusive makes for a really relaxing time. The units are immaculate and spacious. Only weird thing, I didn't have a remote for the TV but then again I wasn't in the room so not a big deal. Food... More 

Was this review helpful? Yes 1
Winnipeg, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just returned from a 10 day stay at the Platinum Yucatan Princess All Suites & Spa Resort January 7-17th. We stayed at the former “Yucatan Princess” two years ago when it was a part of the Riviera Princess complex. I have done a review of that stay as well if you are interested. We had some difficulty trying... More 

Was this review helpful? Yes 9
Ajax, Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As a couple who run a home based travel business, we take every opportunity to expand our knowledge by attending conferences and familiarization trips. Our host agency conference was in the Mayan Riviera this past November with accommodations at the Platinum Yucatan Princess. The hotel is beautiful and very modern. The staff and facilities are exceptional with only the following... More 

Was this review helpful? Yes 2
Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

The resort itself was very good. Clean all over. Platinum section swim outs with odd number rooms (e.g 5037 etc) well worth it as they have the sun all through the day unlike any other part of this resort. Avoid even number rooms in the same section as they have no sun at all. In terms of food yucatan buffet... More 

Was this review helpful? Yes 3
London, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I were here Sept 30th to Oct 10th..We were on our honeymoon that we were planning for 5 years..We were bumped up to this Hotel and I must say I was not disappointed. From check in to our last day Fantastic. We had a swim up room and loved it.I have to thank Poalo,Tomas,Giovanni,Francisco "front desk' I'm... More 

Was this review helpful? Yes 1
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

When we arrived at the hotel, we were very impressed with the modern and clean look. The check-in was fast and the reception was very informative. However, when checking-in, we were informed that there was a spa promotion of 50% off if we booked within the first 24 hours. At first, we thought this was a great deal but it... More 

Was this review helpful? Yes 7
Orangeville, Ontario, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Travelled to attend my nephew's wedding on the beach. A second trip to Mexico. The resort had just been completely refurbished and was in excellent condition. The staff were extremely helpful, the room was cleaned exceptionally well every day and the restaurants were all excellent. Two restaurants, Rodeo and Yucatan, are buffet style for breakfast and lunch. Yucatan stays as... More 

Was this review helpful? Yes 2
Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Fairly new hotel, so very clean. Friendly staff that was always attentive. Not much for single folks and even for couples, it seems to be geared more toward the older crowd or those just wanting relaxation, peace and quite. Great that it was adults only though.

Was this review helpful? Yes 8
Winnipeg, Canada
1 review
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We are a couple and arrived 2 nights ago. We have stayed at a Sandals in St Lucia and the Valentine Imperial Maya last year for comparison. As we aren't yet half way through, we will hold off on a full review till next week, however we thought it important enough to write this now. The service here has been... More 

Was this review helpful? Yes 19
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Additional Information about Platinum Yucatan Princess All Suites & Spa Resort

Address: Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Platinum Yucatan Princess All Suites & Spa Resort 4.5*
Number of rooms: 470
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Also Known As:
Platinum Yucatan Princess All Suites & Spa Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#38 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#57 On the Beach Hotel in Playa del Carmen

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