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Platinum Yucatan Princess All Suites & Spa Resort

4.5 of 5 Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen 77710, Mexico
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Platinum Yucatan Princess All Suites & Spa Resort
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Platinum Yucatan Princess All Suites & Spa Resort
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427 reviews from our community

Traveler rating
    185
    136
    71
    23
    12
See reviews for
19
297
17
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars NEW

Beautiful, ultra modern hotel. Rooms are huge & welcoming. We stayed in building 5 in the swim out section, odd number roomswhich has no sun during the day much to my husbands' delight & my chagrin but very close to all amenities. Employees are all very friendly & quick to greet you with a smile & a greeting. Check in... More 

Was this review helpful? Yes 6
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I were at the property from Feb. 14-21, 2015. Let me first say that we had previously stayed at the Grand Sunset (Platinum section) which is the sister property. We had wanted to go back in a Laguna Suite but they were sold out and Sunwing suggested this new Adults only property. As for which property is... More 

Was this review helpful? Yes 8
Alberta, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed from Feb 9-23. Just got back and miss it already. We found some of the things mentioned in the reviews to be true- eg: swim-up room did smell musty ( keep doors closed and air circulating helped a lot ). Swim up pools are colder than you would expect ( did not stop us from enjoying it on very... More 

Was this review helpful? Yes 7
London, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Booked this hotel last minute and managed to get a swim up room, we were not disappointed. We flew from Gatwick on the new Thompson Dreamliner which we found very comfortable. Arriving at Cancun airport we were greeted with a 2 hour queue to get through passport and immigration and once we got through we had another hour trying to... More 

Was this review helpful? Yes 8
Ottawa, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Spent 9 days and felt that we received good value for our money.Food,service,rooms, and landscaping will not disappoint. Plenty of beach furniture and good shade coverage. The beach is average and the swimming area is difficult to enjoy due to the hazardous sharp stones. Swimming pools are many and beautiful but the water is too cold!

Was this review helpful? Yes 2
covington,ky
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Good: This is a great resort and could easily been an excellent one if it weren't for a couple of experiences. The resort is quite beautiful the grounds are immaculate and there is always a flurry of people making sure it stays that way. The sit down restaurants were probably some of the best in presentation and preparation that... More 

Was this review helpful? Yes 5
DeWitt, Arkansas
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Visited in Jan 2015. The resort is beautiful. The place seemed deserted except during mealtimes. Hibachi/Sushi restaurant was my favorite. I did not like the Italian and Rodeo was ok. Pools are everywhere. Lounge chairs plentiful.The beach had seaweed very thick in the water one day and it cleared some the next day. Shoes are needed in the water it... More 

Was this review helpful? Yes 6
Reviewer
5 reviews 5 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very Leary of the resort because of the previous reviews. But I cannot say enough good things about this establishment and its people. Food and liquor were excellent. Service was out of this world, they could not do enough for you. I highly recommend the swim up rooms, definitely worth the extra money. For all the people who didn't enjoy... More 

Was this review helpful? Yes 15
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent full wek frin 15 to 22 february, 2015. New resort (yucatan) only for adults. Emplyees very polite and warm. We appreciated Luis for the tennis lessons. Elvis at the restaurant Rodeo Grill and Andres at the animation. Very good and varied foods.

Was this review helpful? Yes 7
Lake Lenore
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel was amazing! Clean, well laid out, easy access to everything, loads of pool space and quick bar service. Especially enjoyed the Japanese Restaurant, atmosphere was fun, food was delicious and service was outstanding! Their steakhouse/grill served the best steak I've ever had in Mexico. Pasta bar and sea food at the buffet were also very tasty! Loads of selection.... More 

Was this review helpful? Yes 9
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Additional Information about Platinum Yucatan Princess All Suites & Spa Resort

Address: Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Platinum Yucatan Princess All Suites & Spa Resort 4.5*
Number of rooms: 470
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Also Known As:
Platinum Yucatan Princess All Suites & Spa Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#49 Luxury Hotel in Playa del Carmen
#56 Spa Hotel in Playa del Carmen
#88 On the Beach Hotel in Playa del Carmen

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