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Hotel Cielo

Certificate of Excellence
4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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Hotel Cielo
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633 reviews from our community

Traveler rating
    416
    167
    31
    8
    11
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91
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15
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Although it is now the end of May, I write this the day we left PDC in Mid-March. My wife and I just left Hotel Cielo after one week which was also our first time in Mexico. We wanted a hotel the embodied the Mexican culture versus the newer bright and shiny modern hotels. Based on reviews we chose Hotel... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Pros: Whether in Mexico, USA, or anywhere, hotels could learn from Hotel Cielo. Before my visit, Iran was working hard helping me decide on excursions. Once more, when I was going through excursions, they went out of their way to make sure I saved money on them. The entire staff was helpful and personable during my stay. Everyone greets you... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Zack for taking the time to write your review We are delighted that you had a chance to experience our warmth & charm, this is what we strive for...we just want you to have a great vacation experience.... mission accomplished Thank you for the kind words & we really appreciate the recommendations Zack, we know there are many... More 

Atlanta
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the front desk to the owners to the other staff everything is tailored to your liking. They will do anything to make your stay fabulous. Yos and the other front desk staf will help you with anything. The restaurant connecting "Carbonsitos" is great from service to tableside cooking. I particularly love a filet and house soup but there is... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Tracylee for taking the time to write your review It really means a lot to us when a guest like yourself continues to return, it lets us know that we are definitely headed in the right direction We relly appreciate the kind words & thank you for mentioning the staff, they are part of our extended family &... More 

Florida
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Initially, I was drawn to this hotel solely based from the Tripadvisor responses of Steve, the owner. He was straightforward and called it fair and square I thought. I enjoyed my initial stay at Hotel Cielo in May 2014, so I decided to bring my girlfriend for Christmas 2014. We both had a great experience. Steve and his wife, Alejandra,... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Kevin for taking the time to write your review We really appreciate the kind words, we are delighted that you & your girlfriend enjoyed yourselves & had a great vacation experience with us at Hotel Cielo & Carboncitos We are just happy that we were able to help create a great Christmas holiday for you both Thank you... More 

Miami, Florida
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 20, 2015

My family and I stayed at Hotel Cielo for 4 nights in one of the family rooms facing the front street. Our experience there was great, the location is excellent, and the carefully planned and designed decoration makes a great stay overall. The service of the staff is superb, the front team, specially Yosshian, were very helpful with all the... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Tabinin for taking the time to write your review Please accept our apologies about the noise from the truck We really do appreciate the kind words that you have decided to share with other travelers & we are delighted that we were able to help create a great vacation experience for you & your family Thank you for... More 

1 review
5 of 5 stars Reviewed April 12, 2015

This was my first time in Mexico and the Hotel Cielo couldn't of been a more perfect place to stay! The rooms are air conditioned and cute and quaint! Their front desk is open 24/7 and they provided us beach towels when we needed them! Their staff is friendly and attentive! I have nothing negative to say about them and... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Sara for taking the time to write your review We are delighted that you had a chance to experience our warmth & charm, especially for that it was your first time in Mexico....Glad we were able to help create a great vacation experience for you Thank you for the recommendations Sara, we know there are many hotels in... More 

1 review
5 of 5 stars Reviewed March 31, 2015 via mobile

If you crave the authentic hotel look no further! This hotel is perfect location and awesome look! Walking distance to everything I even got a cute surprise on my birthday!!! The rooms are small but authentic Mexico feel so it makes up for the size. This hotel met all of my expectations and I would def stay here again !

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Sarah , I just wanted to thank you personally for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you on your Birthday It is wonderful that you had a chance to feel our warmth & charm....this is just... More 

Tulum, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

If you're looking for a beautiful, well styled and personable stay, Hotel Cielo is your fit! Located just a short walk from the beautiful ocean, Hotel Cielo has cozy ocean-view rooms and easy access to the amazing waters of the Mexican Yucatan peninsula. The owners Steve and Alejandra are great people who will jump to answer any questions whether pertaining... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Christopher, my name is Steven, I am one of the owners of here at Hotel Cielo / Carboncitos and I just wanted to thank you personally for taking the time to write your comments We really appreciate the kind words and we are delighted that we were able to help create a great vacation & dining experience for you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

Incredibly friendly and helpful staff. Warm atmosphere with great amenities. Incredible prices and quality at the restaurant downstairs, Carboncitos. Great location with close proximity to beach and beach clubs. Free wifi and air conditioning in rooms for guests. Central location with access to a variety of shops, restaurants, and various activities. By far the best service I've experienced in any... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Sean for taking the time to write your review This is what we strive for, we just want our guests to feel our warmth & charm We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you Your recommendations are truly appreciated & thanks for mentioning... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

I stayed at Hotel Cielo for four nights with my girlfriend. We had an awesome time!! Hotel is just steps to the beach, restaurants and bars. We felt extremely safe and comfortable throughout our entire stay. Staff at the hotel are very kind and helpful with any questions that we had. We met the owner, Steve, who made sure all... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Brian for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you & your girlfriend Thank you for mentioning the staff, they really are the best & they are a large part of our success, we couldn't do... More 

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