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3.0 of 5 Hotel   |   4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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Ranked #31 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
akandal Huntsville, Alabama
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578 reviews from our community

Traveler rating
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    158
    29
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Huntsville, Alabama
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at Hotel Cielo for two nights at the end of August and had a very nice time. The staff is absolutely amazing and will go above and beyond to make sure you are taken care of. I had actually messed up my reservation and had us arriving the night before we actually did (I am very detail oriented... More

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Akandal for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great experience for you. And we know you are on vacation, we were glad we were able to accommodate with your early arrival Please accept our apologies about the shelves, we... More

texas
Top Contributor
62 reviews 62 reviews
29 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed in PDC for one night before transferring to a resort at playa maroma. We wanted a nice place to stay and enjoy PDC for a day. Hotel Cielo fit the bill perfectly. It was clean, quaint and in a very convenient location. The staff was incredibly friendly and answered my mnay email questions promptly. The transfer they... More

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Suzi Q for taking the time to write your review. Yes , we are a very Old World Mexican style with some modern amenities. While all the other hotels here in Playa de Carmen are going more cold & modern, not sure why....I mean after all, we are in Mexico !!! We are going in the other direction,... More

Riverside, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't usually leave 5-star reviews, but this little hotel deserves it, especially compared to the other hotels in the area, it's a bargain and worth every penny. The hotel itself is small and only has 8 rooms. PROS: 1. Clean, clean, clean, the rooms are spotless 2. The mattresses are all premium pillow-top mattresses 3. A/C was strong and... More

Was this review helpful? Yes 4
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Trekkie for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you & your family Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success. We... More

San Pedro, Belize
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I got recommended by a friend for this hotel so me and my friend went and stayed at it for 8 days. It was a small hotel, 3 floors but man, was it beautiful! The air conditioner in the room worked like a charm and the view from the balcony was amazing. (See the photos attached) The hotel restaurant was... More

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Ashley for taking the time to write your review We are delighted that you had a chance to experience our warmth & charm. Thanks you for the kind words & we are glad that we were able to help create a great vacation experience for you. We appreciate the recommendations Ashley, we know there are many hotels in... More

Denver, Colorado
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The open air reception desk in the entry corridor is your first introduction to Hotel Cielo. Erica was at the front desk when we arrived and she had our reservation, gave us a list of places to eat and was overall a wonderful first impression to the hotel. Each room at this hotel is different; our room was cozy, bed... More

Was this review helpful? Yes 3
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you D Parris for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Please accept our apologies about the curtains, we will definitely look into it Thank you for mentioning the staff, they are part of our extended... More

San Pedro, Belize
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were recommended by a few people we know that have stayed there. All they said was true from the front desk staff who were always helpful and friendly with advice to give . The restaurant staff are also amazing as well as the food that they offer This small hotel is just off 5th ave and 4th Quiet charming... More

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Calcer for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. It was a pleasure to have met you and your friend & we are glad you enjoyed our restaurant Carboncitos as well Thank you for the... More

Naples, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The owners of this quaint hotel are very involved in the day to day operations of this authentic Mexican hotel. It is quaint, clean and also, has a very good restaurant on the premises called Carboncitos. The hotel is centrally located off 5th Avenue. This hotel is also, one block from the beach. The rooms had very comfortable beds. I... More

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Ben for taking the time to write your review We are delighted that you enjoyed your self & had a chance to experience our warmth & charm. Thank you for mentioning our restaurant Carboncitos, we're glad you enjoyed dining with us as well We really appreciate the recommendations Ben, we know there are many hotels & restaurants in... More

1 review
5 of 5 stars Reviewed August 13, 2014

Visited Hotel Cielo early August 2014 and it could not have been a better experience. The hotel is a block away from the beach and is centrally located in Playa. Absolutely beautiful with such great decor. Amazing staff, food/restaurant and rooms!!! Need I say more. - Julian

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Julian for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success, we could not do... More

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 8, 2014

My boyfriend and I stayed here only one night as we traveled between the Cancun airport and Tulum. The room itself was very basic but had everything we needed, including AC; it reminded me of really clean and safe hostel. The guy at the reception desk was always very friendly and helpful, and held our bags for a few hours... More

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Jessica, thank you for taking the time to write your review Although your review is not one we like, we will do our best to learn from it & see where we can improve. We at Hotel Cielo are concerned & I would like to take a moment to address your comments Please understand, we never claim to be... More

Eldridge, Iowa
1 review
4 of 5 stars Reviewed August 3, 2014

My wife and I recently stayed a week in Playa Del Carmen. While we did not stay at Hotel Cielo we did happen to walk by and notice the nice Italian Restaurant attached to it and decided to try it for dinner. We had the Lobster and it was absolutely fantastic! Large portions complimented with vegetables and rice along with... More

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Keaton for taking the time to write your review We appreciate the kind words & we are delighted that Hotel Cielo had left a good impression with you.......this really means a lot to us As for our restaurant Carboncitos we are glad you thought it was fantastic but I just needed to correct you review so our future... More

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Additional Information about Hotel Cielo

Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cielo 3*
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

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