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Hotel Cielo

Certificate of Excellence
4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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653 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Stockholm, Sweden
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were in Mexico for 14 days (Mars 2014) (Playa del Carmen, Tulum, Cancun) and we stayed at 2 different hotels in Playa and this was the best! The restaurang next door serves the best breakfast in Playa and the guests had 50% off! Great location! If you have problem with noise you probably should pick another hotel, the doors... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Gran for taking the time to write your review We see that you traveled a great distance for your vacation so we really appreciate the kind words & we are delighted that we were able to add to your experience. Glad you enjoyed our restaurant Carboncitos as well and thank you for the recommendations Gran, we know there... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

My husband and I are currently staying at the hotel cielo, and it is amazing. The customer service is great, and the restaurant below is delicious!! The room is beautifully designed with Mexican details, and the maids did a spectacular job cleaning the room. We will definitely be back!!

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Glad you enjoyed our restaurant Carboncitos as well and thank you for the recommendations We know there are many hotels & restaurants in Playa del Carmen, so... More 

Atlanta
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel Cielo is the cleanest, most comfortable hotel in which I have stayed. Everyone, from owners to all staff will do anything to make your stay comfortable. It's in an excellent location: just steps from the beach and Fifth Avenue. Althought there is much to do sometimes your room is so comfortable you take a break in a comfortable bed... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Tracy for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you yet again. It really means a lot to us when guests like your self continue to return, this is just what we strive for & it... More 

Houston, Texas
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 25, 2015

Just returned from Hotel Cielo and thoroughly enjoyed it. Its such a nice departure from the big, mega-hotels with zero character that are often found in beach resorts. We enjoyed the friendly staff, the decor, the coffee, the location, and the charm.

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Laura for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success, we couldn't do it... More 

San Diego, California
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 19, 2015

First of all, if you are expecting a beach-front resort, this isn't it. It's an adorable boutique hotel a block off the main strip in Playa del Carmen, and two blocks from the beach. I paid $60 a night in the heart of summer and got a great little room with a comfortable bed and AC. The fresh squeezed juice... More 

Was this review helpful? Yes 6
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi JSpader, thank you for taking the time to write your review. We really appreciate the kind words and we are delighted that we were able to help create a great vacation experience for you. This is just what we strive for, a wonderful stay with Great service.... thanks for mentioning the staff having 5 Star service, they are a... More 

Arlington, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 16, 2015

We just returned from yet another wonderful stay at the Hotel Cielo and dining often at its fantastic restaurant, El Carboncito. There are not enough superlatives in my vocabulary to describe these. First, the hotel. “Charming” is not an adequate word. A small hotel with a dedicated staff and management on premises. Each room (and we have enjoyed several and... More 

Was this review helpful? Yes 4
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Robert, we just wanted to thank you for taking the time to write your review. We really appreciate the kind words and we are delighted that we were able to help create a great vacation experience for you yet again. Our staff & myself as you already know always look forward to seeing you and your family. We love... More 

Tulum, Mexico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2015

Hotel Cielo never fails me whenever I am in Playa del Carmen and looking to rest and relax. From the warm receptionist at the front desk to the exciting wait staff and very informative and welcoming Owners Steve and Alejandra. Situated just above the main pedestrian stretch of 5th Avenue, Hotel Cielo is just a 2 minute walk from beautiful... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Chris, we just wanted to thank you for taking the time to write your review. We really appreciate the kind words and we are delighted that we were able to help create a great vacation experience for you yet again. Our team always does there best to create an experience of warmth & charm to keep you wanting to... More 

St. George, Utah
Level Contributor
107 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed July 5, 2015

We got a room for $70 a night on he second floor. It is right in the tourist Mecca that is now playa del Carmen. Pros: great staff at front desk. Decent wifi. Honey shampoo, free aloe gel, chocolate soap. Good room decor. Get towels to take to beach. Cons: walls are thin and you can hear neighbors talk and... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Imdizzy,thank for taking the time to write your review. Our apologies about the noise level, unfortunately the building design is not optimal for acoustics, but we have been working on this, the walls are 8" block so this is fine, we are now looking into doors & windows which will help cut down a bit. Building quality is a... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 1, 2015

It has an amazing location. The bus station and the ferry to Cozumel are very close (no need for taxi). Wonderful stuff and service. Gave us many tips. The breakfast includes only an orange juice, cup of coffee and a toast, so don't count on it...

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Adi, thank you for taking the time to write your review. We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. And just so you know, if you book direct with Hotel Cielo in addition to the continental breakfast we offer all guests 50% of a... More 

San Antonio, Texas
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 1, 2015

We recently stayed the night in Playa del Carmen at the Hotel Cielo. The location, just off the main pedestrian street and a short block from the beach, guarantees that you will not have to go far for food, entertainment, or recreation. The hotel exhibits coastal Mexican charm with beautiful tile, terraces, and balconies. As usual (this was our third... More 

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Mr. Schmidt, thank you for taking the time to write your review. I would also like to take this moment to say it was truly a pleasure to have met you and your wife & I hope you had a safe trip. We really appreciate the kind words & we are delighted that we were able to help create... More 

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