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3.0 of 5 Hotel   |   4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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92%
Ranked #31 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Ashley S San Pedro, Belize
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573 people have reviewed this hotel

Traveler rating
    370
    155
    29
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
San Pedro, Belize
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed 3 days ago NEW

I got recommended by a friend for this hotel so me and my friend went and stayed at it for 8 days. It was a small hotel, 3 floors but man, was it beautiful! The air conditioner in the room worked like a charm and the view from the balcony was amazing. (See the photos attached) The hotel restaurant was... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Ashley for taking the time to write your review We are delighted that you had a chance to experience our warmth & charm. Thanks you for the kind words & we are glad that we were able to help create a great vacation experience for you. We appreciate the recommendations Ashley, we know there are many hotels in... More

Denver, Colorado
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The open air reception desk in the entry corridor is your first introduction to Hotel Cielo. Erica was at the front desk when we arrived and she had our reservation, gave us a list of places to eat and was overall a wonderful first impression to the hotel. Each room at this hotel is different; our room was cozy, bed... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you D Parris for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Please accept our apologies about the curtains, we will definitely look into it Thank you for mentioning the staff, they are part of our extended... More

San Pedro, Belize
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were recommended by a few people we know that have stayed there. All they said was true from the front desk staff who were always helpful and friendly with advice to give . The restaurant staff are also amazing as well as the food that they offer This small hotel is just off 5th ave and 4th Quiet charming... More

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Calcer for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. It was a pleasure to have met you and your friend & we are glad you enjoyed our restaurant Carboncitos as well Thank you for the... More

Naples, Florida
1 review
5 of 5 stars Reviewed 1 week ago

The owners of this quaint hotel are very involved in the day to day operations of this authentic Mexican hotel. It is quaint, clean and also, has a very good restaurant on the premises called Carboncitos. The hotel is centrally located off 5th Avenue. This hotel is also, one block from the beach. The rooms had very comfortable beds. I... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Ben for taking the time to write your review We are delighted that you enjoyed your self & had a chance to experience our warmth & charm. Thank you for mentioning our restaurant Carboncitos, we're glad you enjoyed dining with us as well We really appreciate the recommendations Ben, we know there are many hotels & restaurants in... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Visited Hotel Cielo early August 2014 and it could not have been a better experience. The hotel is a block away from the beach and is centrally located in Playa. Absolutely beautiful with such great decor. Amazing staff, food/restaurant and rooms!!! Need I say more. - Julian

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Julian for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success, we could not do... More

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My boyfriend and I stayed here only one night as we traveled between the Cancun airport and Tulum. The room itself was very basic but had everything we needed, including AC; it reminded me of really clean and safe hostel. The guy at the reception desk was always very friendly and helpful, and held our bags for a few hours... More

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Jessica, thank you for taking the time to write your review Although your review is not one we like, we will do our best to learn from it & see where we can improve. We at Hotel Cielo are concerned & I would like to take a moment to address your comments Please understand, we never claim to be... More

Eldridge, Iowa
1 review
4 of 5 stars Reviewed 4 weeks ago

My wife and I recently stayed a week in Playa Del Carmen. While we did not stay at Hotel Cielo we did happen to walk by and notice the nice Italian Restaurant attached to it and decided to try it for dinner. We had the Lobster and it was absolutely fantastic! Large portions complimented with vegetables and rice along with... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Keaton for taking the time to write your review We appreciate the kind words & we are delighted that Hotel Cielo had left a good impression with you.......this really means a lot to us As for our restaurant Carboncitos we are glad you thought it was fantastic but I just needed to correct you review so our future... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Fantastic little hotel in a great location!! Just off 5th ave... Everything is nearby, but it's far enough from the really late loud clubs. Amazing restaurant 'Carboncitos' attached... Great menu & charming staff! The hotel rooms I saw had plenty of character, my bed was super comfy! There's a little rooftop with a great view! But most importantly, I can't... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Ikhol for taking the time to write your review We appreciate the kind words & we are delighted that you had enjoyed your stay Thank you for mentioning our restaurant Carboncitos & more importantly our staff, they are a large part of our sucess....we couldnt do it with out them Ikhol, we know there are many hotels in... More

Atlanta
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This gorgeous boutique hotel is the most perfect place that I have ever stayed. Every piece of decor seems hand picked from the beautiful tile to the murals above the bed. It is sooooo clean and the staff treat you like family. The owner Steven is always visible and right on top of everything. They have a restaurant next door... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Tracy for taking the time to write your review We appreciate the kind words & we are delighted that you had enjoyed your stay yet again It really means a lot when a guest like your self continues to return, it lets us know we are definitely headed in the right direction Thank you for mentioning our restaurant... More

Little falls
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 27, 2014

The staff was excellent as well as the room. Great showers and beds. Real A/C and the best breakfast downstairs. The huevos rancheros are to die for.The owners have intimate knowledge of the area and are extremely helpful in planning any daytime activities.

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Mshanahan, thank you for taking the time to write your review. We really appreciate the knid words and we are glad you enjoyed your stay with us. And yes ..... our beds are the best, they are so good I even have the same mattress in my own home. Mshanahan, we know there are many hotels in Playa Del... More

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Additional Information about Hotel Cielo

Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cielo 3*
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style
#25 Business Hotel in Playa del Carmen #36 Romantic Hotel in Playa del Carmen #39 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos ... more   less 
Number of rooms
18

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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