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3.0 of 5 Hotel   |   4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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92%
Ranked #34 of 197 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Barb M Cleveland, Ohio
  • Reviews (559)
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559 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Cleveland, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here 3 nights before moving to an all inclusive. Boy were we wrong. We didn't want to leave Hotel Cielo! Rooms were impeccably cleaned every day, hotel staff was excellent, restaurant down stairs is amazing and by far the best dinner in town. We had such a nice time. Can't wait to head south again. We will absolutely stay... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Barb for taking the time to write your review We are delighted that you had a chance to experience our warmth & charm. Thanks you for the kind words & we are glad that we were able to help create a great vacation experience for you. Thank you for the recommendations Barb, we know there are many hotels... More

Eastern Washington
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just wanted to post this to thank them for their help. We have stayed there before and have always felt welcome. This time I asked for a favor to pickup a special tequila that my wife likes from a local restaurant that would be closed while we were in Playa. They came thru in a big way and had... More

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Stacy for taking the time to write your review Just so you know......It was the wife who came through for you ....the staff & I forgot , sorry .....and as I am sure you know.....woman rule the world....if it wasn't for them , absolutely nothing would get done :) Hope you enjoyed that Tequila........... Well we really appreciate... More

Durham, North Carolina
Top Contributor
93 reviews 93 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very friendly reception at this hotel and we really enjoyed our stay. The location is very central to a lot of important things in Playa - public beach, bus station, ferry, etc... However, bear in mind this area is extremely touristy. If you're looking for quieter, more peaceful beach experience, you'll want to look at least a few blocks north... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Anngie , thank you for taking the time to write your review Although it is not a review we like, we do try learn from it & see where we can improve. We at Hotel Cielo are concerned & I would like to take a moment to address your comments Please understand, we never claim to be a luxury... More

Chicago, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 4, 2014

A friend and I stayed for 3 nights over a weekend in May. The location was great for our short last minute trip. I won't recommend staying for a week. It has the basics, no frills (no pool or gym)but clean and well kept. Something to note about Ave 5 in La Playa is that it's all walking street no... More

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Water F , thank you for taking the time to write your review Although it is not a review we like, we do try learn from it & see where we can improve. We at Hotel Cielo are concerned & I would like to take a moment to address your comments Please understand, we never claim to be a... More

Senior Contributor
21 reviews 21 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 2, 2014

Nice small, clean hotel. Good a/c and shower. Front desk staff was friendly and knowledgeable about the area . Told us about a few beach clubs to check out. Restaurant downstairs provided excellent food , drink and service. 2 blocks to beach

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Zackariah for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success. Thank you for the... More

1 review
5 of 5 stars Reviewed May 15, 2014

I picked this hotel based off all the wonderful reviews this place had on trip advisor, and everything that everyone has said about this place is true. The rooms where clean, the showers had hot water, strong wifi, and the beds were so comfortable. All three gentlemen who were running the hotel desk were very pleasent, and if we ran... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Tabatha for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success. Please accept our apologies... More

Top Contributor
81 reviews 81 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 13, 2014

This was our ground zero Four days. The rooms are immaculate as are the grounds. Sheets and towels, soft,white, and fresh. Service couldn't be any better or helpful. Five star room Five star food Five star service Five star location This is my 6th visit and I expected no less Thanks Steve

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Bizatl for taking the time to write your review We love the fact that you feel Hotel Cielo is a 5 Star hotel....this is just what we strive for It really means a lot to us when guests like your selves return, it lets us know that we are definitely headed in the right direction & thank you... More

Contributor
20 reviews 20 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 12, 2014

Hotel cielo was a great find. The staff were really helpful, the rooms well equipt and comfortable. The hotel is centrally located to 5th ave if that's your thing. Personally I didn't like playa del Carmen, but Hotel cielo provided a welcome and air conditioned respite from the trashiness of the area.

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Somedays for taking the time to write your review We are so sorry that you didn't enjoy Playa de Carmen, we are just glad we were able to make you stay more enjoyable.....this really means a lot to us We really appreciate the kind words & we are delighted that we were able to help create a great... More

Alberta,canada
Contributor
16 reviews 16 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 11, 2014

This was my second time at Cielo, and it was every bit as wonderful as the first time! This time I went alone to try to find long term condo rentals. All the staff are still wonderful people especially Miguel and owner Steve. They were both so helpful on my Quest. I simply cannot say enough to express my gratitude!!... More

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Laurie for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success. It really means a... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2014

I researched trip advisor for a hotel in Playa Del Carmen and came up with this little gem of a hotel which in my opinion deserves its high ranking. If you arrive by taxi from Cancun the road the hotel is situated on is blocked off to traffic and you will have to travel the last 100 meters by foot.... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Nigel for taking the time to write your review We see that you traveled a great distance & we are delighted that we were able to add to your vacation experience Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success. Thank you for sharing your... More

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Additional Information about Hotel Cielo

Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cielo 3*
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style
#25 Business Hotel in Playa del Carmen #36 Romantic Hotel in Playa del Carmen #39 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos ... more   less 
Number of rooms
18

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