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Hotel Cielo

Certificate of Excellence
4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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1 room 1 adult
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Hotel Cielo
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678 Reviews from our TripAdvisor Community

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minneapolis
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband & I stayed at El Cielo Jan 22-26 in a king balcony ocean view room. We enjoyed watching the activity on Quinta Avenida and also enjoyed watching the sunrise and sunset from our balcony. We ordered full breakfasts (The Brooklyn Diner) each morning at Carboncitos for a discounted price and sipped coffee while watching the locals scurry to... More 

Helpful?
Thank jsay
Little Rock, Arkansas, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel Cielo is a charming boutique hotel that offers genuine hospitality at an exceptional price and in an incredible location. If you are looking for authentic Mexican hospitality and culture stay here! Whats sets this hotel apart is their personalized service. Having stayed at many 5 diamond properties around the world, I can say you will not find a better... More 

Helpful?
Thank TravelGuy72034
Katy, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

The reason we stayed at this hotel was because it got a very good rating on Trip Advisor. We upgraded to a balcony which I thought was not worth the upgrade. Sitting on the balcony you could not see anything because of high balcony wall. Standing you could see the water at the end of 4th street and the people... More 

Helpful?
Thank Brb1948
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Brb 1948, my name is Steven I am one of the owners here at Hotel Cielo and I just wanted to contact you for we are concerned about your stay. Although your review is not one we like we do try and learn from it for it only helps us get better. I would like to take this opportunity... More 

Taylors, South Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

They were very well reviewed, so we made reservations. Our 2nd floor room had a little bit of a musty and mildewed odor, which was disappointing but not too unbearable. However, their restaurant below on street level was under renovation, which created a good bit of noise and quite an odor of dust in our room, though no dust was... More 

Helpful?
Thank H E C
OKC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed here for 4 nights and absolutely loved it. Alejandra and her staff were great. The rooms are small but very comfortable. The location is perfect and the restaurant next to it is great as well. If you want a nice, clean place to stay Hotel Cielo is for you.

Helpful?
Thank oubradbury
Great Bear Rain Forest B.C .Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First of All I Would Love to Thank Alejandra and Steve Once again . as I was here 3 years ago before I traveled back to British Columbia Canada and the Beautiful Changes in their Hotel are so Welcoming....I was so amazed at the wonderful Job Steve did to the rooms and to the Rooftop Palapa that is just so... More 

Helpful?
1 Thank darellbear
Stockholm, Sweden
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 1, 2016

Hello Steve and Alejandra! We would like to leave some notes of our experiences to your further guests. STAFF The hotell staff and restaurant staff were really helpful, friendly and funny and of course the owners as well. We could ask anything and they were really helpful and gave us great advice were to go and visit, how to get... More 

Helpful?
1 Thank akilya
Sao Paulo, SP
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed December 27, 2015

Well located and the crew is amazing but the hotel have not elevators, or refrigerator at the hotel. Not even water. Also we had problems with mud in the rooms and the smell were impossible to handle.

Helpful?
2 Thank Eduardo284
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Eduardo, I just wanted to thank you personally for taking the time to write your review. Obviously, this is definitely not the kind of review we are shooting for but sometimes we try and see how we can learn from these kind of reviews. As you can clearly see, we do not get many average or below average reviews... More 

Aussie in London
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 25, 2015 via mobile

We booked this hotel after reading the TA comments. The hotel is definitely in a good location. We got separate beds which wasn't what we booked. Also a family checked in the same day as us and they put their rooms on either side of us. Therefore there was a lot of noise and traffic of the family moving between... More 

Helpful?
1 Thank rachieg
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Rachieg, I just wanted to thank you personally for taking the time to write your review. Obviously this is not the kind of review we are shooting for but sometimes we try and see how we can learn from these kind of reviews. As you can clearly see, we do not get many average or below average reviews so... More 

Saskatoon, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 23, 2015 via mobile

Stayed at Hotel Cielo in November 2015 for 10 days. It is a great location. Very close to the beach and right off 5th avenue. The owners, Steve and Alejandro are awesome hosts. And their staff are all so pleasant. Their restaurant recommendations were perfect for our group. The rooms very super comfortable. Beat bed and pillow we've ever had... More 

Helpful?
1 Thank Mrstthorn
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Mrstthorn for taking the time to write your review. We really appreciate the kind words, we are delighted that you enjoyed yourself & had a great dining / vacation experience . Thank you for the recommendations. Mrstthorn, we know there are many hotels / restaurants in Playa del Carmen, so thank you for choosing Hotel Cielo / Carboncitos... More 

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