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Hotel Cielo

Certificate of Excellence
3.0 of 5
4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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Ranked #21 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
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626 reviews from our community

Traveler rating
    410
    166
    31
    8
    11
See reviews for
90
265
82
15
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

This was my first time in Mexico and the Hotel Cielo couldn't of been a more perfect place to stay! The rooms are air conditioned and cute and quaint! Their front desk is open 24/7 and they provided us beach towels when we needed them! Their staff is friendly and attentive! I have nothing negative to say about them and... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

If you crave the authentic hotel look no further! This hotel is perfect location and awesome look! Walking distance to everything I even got a cute surprise on my birthday!!! The rooms are small but authentic Mexico feel so it makes up for the size. This hotel met all of my expectations and I would def stay here again !

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Sarah , I just wanted to thank you personally for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you on your Birthday It is wonderful that you had a chance to feel our warmth & charm....this is just... More 

Tulum, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

If you're looking for a beautiful, well styled and personable stay, Hotel Cielo is your fit! Located just a short walk from the beautiful ocean, Hotel Cielo has cozy ocean-view rooms and easy access to the amazing waters of the Mexican Yucatan peninsula. The owners Steve and Alejandra are great people who will jump to answer any questions whether pertaining... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Christopher, my name is Steven, I am one of the owners of here at Hotel Cielo / Carboncitos and I just wanted to thank you personally for taking the time to write your comments We really appreciate the kind words and we are delighted that we were able to help create a great vacation & dining experience for you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Incredibly friendly and helpful staff. Warm atmosphere with great amenities. Incredible prices and quality at the restaurant downstairs, Carboncitos. Great location with close proximity to beach and beach clubs. Free wifi and air conditioning in rooms for guests. Central location with access to a variety of shops, restaurants, and various activities. By far the best service I've experienced in any... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Sean for taking the time to write your review This is what we strive for, we just want our guests to feel our warmth & charm We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you Your recommendations are truly appreciated & thanks for mentioning... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at Hotel Cielo for four nights with my girlfriend. We had an awesome time!! Hotel is just steps to the beach, restaurants and bars. We felt extremely safe and comfortable throughout our entire stay. Staff at the hotel are very kind and helpful with any questions that we had. We met the owner, Steve, who made sure all... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Brian for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you & your girlfriend Thank you for mentioning the staff, they really are the best & they are a large part of our success, we couldn't do... More 

Denver, Colorado
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 10, 2015

Great hotel! The staff was professional and our front-desk guy (Yosshian) was at the top of his game: knowledgable and nice. Just can't beat that! We had a ground-floor room (the one without windows) and although I missed the windows it was an architectuarlly authentic, tiled oasis of quiet. The 50% off deal on breakfast meant an inexpensive meal at... More 

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Shiny Peso , my name is Steven, I am one of the owners here at Hotel Cielo & I just wanted to thank you personally for taking the time to write your review Yes...we love Yosshian too, he is truly wonderful, as is the rest of our staff as well & thank you for mentioning this....we couldn't do it... More 

Maple Valley, Washington
Contributor
20 reviews 20 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 3, 2015

This was my second stay at the Cielo and I really don't like the idea of staying some place twice. With hundreds of hotel choices.... why would you go do the exact same thing a year later? That is what I thought as I second guessed my plan to book the same top floor family unit with balcony old room... More 

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Maple Valley Man for taking the time to write your review We are delighted that you had a chance to experience our warmth & charm yet once again , and It really means a lot to us when guests like your selves return, it lets us know that we are definitely headed in the right direction, thank you... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

Rooms have a Mexican vibe I stated in Mayacoba resort and was bored of my mind. carbocotias restaurant is so hope is addictive I wait few month in us and count the day when I can have the best mex Mayan food but the best thing is super stuff caring nice honest fun something which really makes you want to... More 

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HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Agnes, my name is Steven, I am one of the owners of here at Hotel Cielo / Carboncitos and I just wanted to thank you personally for taking the time to write your comments We really appreciate the kind words and we are delighted that we were able to help create a great vacation & dining experience for you... More 

Providence, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

This is a charming, local, old world Mexican hotel with incredibly helpful, smart front desk staff and a great restaurant on the street with outdoor seating. Clean, fresh looking unique rooms, each one different. We had #14 which was pretty quiet for the 3 nights I was there despite Carnival ramping up. The owners obviously care a lot about their... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Sea Cat for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. And I promise I will be considering your offer !!! Thank you for the recommendations Sea Cat, we know there are many hotels in Playa... More 

NW Indiana
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

We were scheduled to stay here two nights but could only make it one night. From the beginning, the staff was very understanding with our change in plans. When we arrived, they knew us by name and had our bags in our room in under 5 min. They also upgraded to us to their family suite with a balcony! (Just... More 

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Cabb44 , my name is Steven, I am one of the owners here at Carboncitos / Hotel Cielo & I just wanted to thank you personally for taking the time to write both your reviews I remember the name from a previous Carboncitos review .....thanks Well, we really appreciate the kind words & we are delighted that we were... More 

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