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3.0 of 5 Hotel   |   4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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Ranked #30 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
SSRossVernon Vernon, Canada
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590 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vernon, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we stayed one night at Hotel Cielo in December. The service was amazing, rooms very cleanand comfortable and enjoyed a delicous dinner at their restaurant. It located right of 5th ave so great for shopping and also walking distance to the ferry to Cozumel.

Was this review helpful? Yes 2
Merida, Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

What a fantastic time we had at the Hotel Cielo!! Great location, awesome (discounted!) breakfast, and great service. The friendly staff did whatever they could to accommodate us and our kids (2 and 4.) Drawbacks? All the fun outside was a little distracting for our little boys. (We had the large room with balcony over the front of the hotel... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I can't say enough great things about this hotel: 1. close to the beach - 1-2 minute walk. Towels are provided to guests 2. close to everything including the bus terminal (2 minute walk) 3. discount breakfast at the restaurant downstairs. YUMMY and CHEAP! 4. authentic rooms with cool air 5. rooftop deck 6. friendly staff that provided us with... More 

Was this review helpful? Yes 3
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Meixomama2013 for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. We are glad you enjoyed our restaurant Carboncitos as well.....Thank you for the recommendations Meixomama2013, we know there are many hotels in Playa del Carmen, so... More 

long island
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2014

There are a ton of hotel options in Playa, but Hotel Cielo is absolutely the best bang for the buck in town. Quiet, comfortable, and beautiful, it's perfectly central and exactly where you want to be. Owners Steve and Alejandra are the cherry on top of your stay. You couldn't ask for more friendly or knowledgeable hosts. The place genuinely... More 

Was this review helpful? Yes 3
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Chi Chi for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. It was a pleasure to have met you and we are glad you enjoyed our restaurant Carboncitos as well Thank you for the recommendations Chi... More 

NYC
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2014

located in the original part of town downtown by the ferry and off the strip 5th ave on the coolest street in the hood 4th street. love this place and the surrounding neighbors haagan dazs and daniel jellyfish the light guy… just down the block from the beach. its great.

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Dungeondj for taking the time to write your review It really means a lot to us when guests like your selves return, it lets us know that we are definitely headed in the right direction & thank you for noticing. We really appreciate the kind words, we are delighted that you enjoyed your self & we at Hotel... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2014

This cute little hotel is great. We stayed our first night in Playa del Carmen before going to the resort. It was a two quick block walk from the ADO bus station that we took from the airport (highly recommend). And also right off 5th Ave for easy access to all of the activity. With that, we could hear all... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Maggie E for taking the time to write your review We really appreciate the kind words, we are delighted that you enjoyed your self & had a great vacation experience Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success & we couldn't do it with... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 10, 2014

I have stayed at Hotel Cielo four times, but have been remiss as this is my first review. Of the numerous hotels I have stayed at in Playa, Cielo is my favorite by far. The hotel is a great economic value and is perfectly located on fourth Street right off of fifth Avenue. Guests get a very nice discount for... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Austrothebull for taking the time to write your review It really means a lot to us when guests like your selves return, it lets us know that we are definitely headed in the right direction & thank you for noticing Thank you for mentioning the staff, they are part of our extended family & they are a large... More 

usa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 25, 2014

Spent 13 nights at this hotel. Loved its location in Playa del Carmen and also the on site dinning place. Attentive staff and management. Has two ground floor rooms that are great if stairs aren't for you anymore. Only drawback is open air hail way that allows the floors to get wet.

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Paty for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. It was a pleasure to have met you and we are glad you enjoyed our restaurant Carboncitos as well Thank you for the recommendations Paty ,... More 

Huntsville, Alabama
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed September 17, 2014

We stayed at Hotel Cielo for two nights at the end of August and had a very nice time. The staff is absolutely amazing and will go above and beyond to make sure you are taken care of. I had actually messed up my reservation and had us arriving the night before we actually did (I am very detail oriented... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Akandal for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great experience for you. And we know you are on vacation, we were glad we were able to accommodate with your early arrival Please accept our apologies about the shelves, we... More 

texas
Top Contributor
63 reviews 63 reviews
30 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed September 12, 2014

We recently stayed in PDC for one night before transferring to a resort at playa maroma. We wanted a nice place to stay and enjoy PDC for a day. Hotel Cielo fit the bill perfectly. It was clean, quaint and in a very convenient location. The staff was incredibly friendly and answered my mnay email questions promptly. The transfer they... More 

Was this review helpful? Yes 3
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Suzi Q for taking the time to write your review. Yes , we are a very Old World Mexican style with some modern amenities. While all the other hotels here in Playa de Carmen are going more cold & modern, not sure why....I mean after all, we are in Mexico !!! We are going in the other direction,... More 

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Additional Information about Hotel Cielo

Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#27 Business Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen

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