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3.0 of 5 Hotel   |   4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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Ranked #29 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Cathy H Seattle, Washington
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602 reviews from our community

Traveler rating
    390
    163
    30
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    11
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86
255
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14
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed here for seven nights in January in room 12, a large king room overlooking the second floor sitting area. The couple who own the hotel are friendly and accommodating. The front desk clerk, Yossiun, was personable, helpful, and able to recommend good nearby restaurants. The downstairs restaurant was good and had a breakfast discount for... More 

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Atlanta
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have once again had a perfect experience at this hotel and their adjoining restaurant (Carboncitos). It is so clean. You can get rooms at all different rates but most of all the owners and ALL of the staff are superb and attentive. The front desk will do anything you ask and so will anyone in the hotel and restaurant.... More 

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San Francisco, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel was just ok. I stayed here with my mom for the last leg of our trip in May. It was by far the worst part of our stay. First of all, we found the front desk service to be less than welcoming. Maybe my expectations were too high given all the god reviews, but I didn’t find anyone... More 

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Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a find! This was my first solo trip, so I'd done quite a bit of research here on trip advisor and decided to book Hotel Cielo. I'm so glad I did!! Go freshen your coffee, this could get long -- I have so many good things to say! From the moment I was shown to my beautiful room --... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Ann for taking the time to write your review We really appreciate the kind words & we are delighted that you had a chance to experience our warmth & charm. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success....we couldn't do it with out them... More 

los angeles, ca.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

was here jan 12-17th 2015...wonderful hotel...great location...you could walk everywhere...we walked to casino and walmart...one block to beach....everyone was very friendly...restuarant downstairs had great food and discount for hotel quests...nice ocean breeze with ceiling fan...never used air conditioner......the only thing that might be a negitive is...there is not an elevator...if you are elderly or handicap you might have a problem... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you James for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great Birthday / vacation experience for you. We are glad you had enjoyed our restaurant Carboncitos as well Thank you for the recommendations James, we know there are many hotels in... More 

Canmore, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The amazing staff and owners of this beautiful hotel helped us above and beyond their call of duty in our hour of need, two double bookings by other hotels and they found us one room late at night after someone checked out late. Beautiful room full amenities and great location. The next morning the owners helped us Find other accomodation... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you 89kas89 for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you both. We were just glad we were able to accommodate you during your mini crisis Hope you had a safe journey home Thank you for the... More 

Dublin, Ireland
Top Contributor
358 reviews 358 reviews
64 hotel reviews
224 helpful votes 224 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This comfortable, clean and efficient hotel could not be better located in downtown Playa del Carmen - right off 5th Avenue (a ghastly place). You are close to the bus terminals, ferry terminal and all the action including the two main shopping malls. Excellent friendly and helpful staff, clean room, super comfortable bed, nice own-branded organic handmade soaps and a... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Fresh Erie for taking the time to write your review We are sort of confused about your comment about the roof top, it is a little oasis up there, could it be possible you were looking on the other roof or our other roof top where we keep the utilities, I would really appreciate your feedback on this... More 

Tel Aviv District, Israel
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very nice and has the unique Playa touch to it - a bit rustic, plenty of wooden furniture, and just five steps from 5ta Avenida, the main touristic street in the town. We stayed at Hotel Cielo for four nights in December 2014, including Christmas eve and day. As expected from the time of year and the... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Elirankirsch , thank you for taking the time to write your review We do apologize for the noise but Christmas through New Years is the busiest time of the year & there is not much we can do about this but it quiets down between 11pm - 12pm As for the breakfast we do offer a free continental breakfast... More 

Ashland, Oregon
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited Playa for one night in December on our way to other places. The hotel was very nice and in a great location. We happened to be the only guests in the hotel since we arrived shortly before the christmas rush. We had the family room with a balcony overlooking the street and were able to relax and watch... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Meshello for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. So glad you had a chance to experience our warmth & charm, we hope next time you will be able to stay a little longer Thank... More 

Point Pleasant Beach, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

What a great place Hotel was in the heart of all the action. Steve and staff went far and above to make our stay great. Rooms were very clean restaurant was also great. I have stayed at many 5 star hotels and my stay at Cielo was right there with them. I will sorely be back!!!

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Jim for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success, and we couldn't do... More 

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Additional Information about Hotel Cielo

Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#27 Business Hotel in Playa del Carmen
#36 Romantic Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen

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