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3.0 of 5 Hotel   |   4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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92%
Ranked #32 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
trtracylee Atlanta
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564 people have reviewed this hotel

Traveler rating
    364
    153
    28
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Atlanta
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This gorgeous boutique hotel is the most perfect place that I have ever stayed. Every piece of decor seems hand picked from the beautiful tile to the murals above the bed. It is sooooo clean and the staff treat you like family. The owner Steven is always visible and right on top of everything. They have a restaurant next door... More

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Little falls
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The staff was excellent as well as the room. Great showers and beds. Real A/C and the best breakfast downstairs. The huevos rancheros are to die for.The owners have intimate knowledge of the area and are extremely helpful in planning any daytime activities.

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Mshanahan, thank you for taking the time to write your review. We really appreciate the knid words and we are glad you enjoyed your stay with us. And yes ..... our beds are the best, they are so good I even have the same mattress in my own home. Mshanahan, we know there are many hotels in Playa Del... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Super clean! Excellent staff! Great food! Amazing view! Romantic ambience! I loved the colors and the beautiful decors.The owners were very friendly and helpful. Highly recommended for lovey doveys! Can't wait to go back!

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Maria for taking the time to write your review We see that you traveled a great distance, so we are delighted that we were able to add to your experience.....and we really appreciate the kind words Thank you for the recommendations & we are just happy that you had a chance to experience all our warmth & charm... More

Huntersville, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very friendly, attentive staff. Great atmosphere and a romantic getaway ,they have a great restaurant downstairs with the best little tacos and awesome desserts, my boyfriend and I ate there so much! Coming back as soon as I can , thx!

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Laurie for taking the time to write your review We are delighted that you enjoyed your selves & had a chance to experience our warmth & charm. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success & we couldnt do it with out them We... More

lynneeloo
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family of 4 (2 sons ages 19 & 15) stayed for a couple of nights before heading to meet friends in Cancun. My hubby really wanted me to see Playa and I found this hotel through Tripadvisor. I was (as usual) not disappointed by following the reviews and choosing to stay at Hotel Cielo! The staff was welcoming (I... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Lynneeloo for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you & your family And yes ....thats right, our restaurant Carboncitos, now serves the Best Burger in Playa. I was tired of eating terrible burgers so I... More

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here 3 nights before moving to an all inclusive. Boy were we wrong. We didn't want to leave Hotel Cielo! Rooms were impeccably cleaned every day, hotel staff was excellent, restaurant down stairs is amazing and by far the best dinner in town. We had such a nice time. Can't wait to head south again. We will absolutely stay... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Barb for taking the time to write your review We are delighted that you had a chance to experience our warmth & charm. Thanks you for the kind words & we are glad that we were able to help create a great vacation experience for you. Thank you for the recommendations Barb, we know there are many hotels... More

Eastern Washington
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 20, 2014

I just wanted to post this to thank them for their help. We have stayed there before and have always felt welcome. This time I asked for a favor to pickup a special tequila that my wife likes from a local restaurant that would be closed while we were in Playa. They came thru in a big way and had... More

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Stacy for taking the time to write your review Just so you know......It was the wife who came through for you ....the staff & I forgot , sorry .....and as I am sure you know.....woman rule the world....if it wasn't for them , absolutely nothing would get done :) Hope you enjoyed that Tequila........... Well we really appreciate... More

Durham, North Carolina
Top Contributor
94 reviews 94 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 16, 2014

Very friendly reception at this hotel and we really enjoyed our stay. The location is very central to a lot of important things in Playa - public beach, bus station, ferry, etc... However, bear in mind this area is extremely touristy. If you're looking for quieter, more peaceful beach experience, you'll want to look at least a few blocks north... More

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HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Anngie , thank you for taking the time to write your review Although it is not a review we like, we do try learn from it & see where we can improve. We at Hotel Cielo are concerned & I would like to take a moment to address your comments Please understand, we never claim to be a luxury... More

Chicago, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 4, 2014

A friend and I stayed for 3 nights over a weekend in May. The location was great for our short last minute trip. I won't recommend staying for a week. It has the basics, no frills (no pool or gym)but clean and well kept. Something to note about Ave 5 in La Playa is that it's all walking street no... More

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Water F , thank you for taking the time to write your review Although it is not a review we like, we do try learn from it & see where we can improve. We at Hotel Cielo are concerned & I would like to take a moment to address your comments Please understand, we never claim to be a... More

Senior Contributor
21 reviews 21 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 2, 2014

Nice small, clean hotel. Good a/c and shower. Front desk staff was friendly and knowledgeable about the area . Told us about a few beach clubs to check out. Restaurant downstairs provided excellent food , drink and service. 2 blocks to beach

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Zackariah for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success. Thank you for the... More

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Additional Information about Hotel Cielo

Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cielo 3*
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style
#25 Business Hotel in Playa del Carmen #36 Romantic Hotel in Playa del Carmen #38 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos ... more   less 
Number of rooms
18

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