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Hotel Cielo

Certificate of Excellence
4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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649 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Houston, Texas
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just returned from Hotel Cielo and thoroughly enjoyed it. Its such a nice departure from the big, mega-hotels with zero character that are often found in beach resorts. We enjoyed the friendly staff, the decor, the coffee, the location, and the charm.

Was this review helpful? Yes
San Diego, California
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all, if you are expecting a beach-front resort, this isn't it. It's an adorable boutique hotel a block off the main strip in Playa del Carmen, and two blocks from the beach. I paid $60 a night in the heart of summer and got a great little room with a comfortable bed and AC. The fresh squeezed juice... More 

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi JSpader, thank you for taking the time to write your review. We really appreciate the kind words and we are delighted that we were able to help create a great vacation experience for you. This is just what we strive for, a wonderful stay with Great service.... thanks for mentioning the staff having 5 Star service, they are a... More 

Arlington, Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from yet another wonderful stay at the Hotel Cielo and dining often at its fantastic restaurant, El Carboncito. There are not enough superlatives in my vocabulary to describe these. First, the hotel. “Charming” is not an adequate word. A small hotel with a dedicated staff and management on premises. Each room (and we have enjoyed several and... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Robert, we just wanted to thank you for taking the time to write your review. We really appreciate the kind words and we are delighted that we were able to help create a great vacation experience for you yet again. Our staff & myself as you already know always look forward to seeing you and your family. We love... More 

Tulum, Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel Cielo never fails me whenever I am in Playa del Carmen and looking to rest and relax. From the warm receptionist at the front desk to the exciting wait staff and very informative and welcoming Owners Steve and Alejandra. Situated just above the main pedestrian stretch of 5th Avenue, Hotel Cielo is just a 2 minute walk from beautiful... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Chris, we just wanted to thank you for taking the time to write your review. We really appreciate the kind words and we are delighted that we were able to help create a great vacation experience for you yet again. Our team always does there best to create an experience of warmth & charm to keep you wanting to... More 

St. George, Utah
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got a room for $70 a night on he second floor. It is right in the tourist Mecca that is now playa del Carmen. Pros: great staff at front desk. Decent wifi. Honey shampoo, free aloe gel, chocolate soap. Good room decor. Get towels to take to beach. Cons: walls are thin and you can hear neighbors talk and... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Imdizzy,thank for taking the time to write your review. Our apologies about the noise level, unfortunately the building design is not optimal for acoustics, but we have been working on this, the walls are 8" block so this is fine, we are now looking into doors & windows which will help cut down a bit. Building quality is a... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It has an amazing location. The bus station and the ferry to Cozumel are very close (no need for taxi). Wonderful stuff and service. Gave us many tips. The breakfast includes only an orange juice, cup of coffee and a toast, so don't count on it...

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Adi, thank you for taking the time to write your review. We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. And just so you know, if you book direct with Hotel Cielo in addition to the continental breakfast we offer all guests 50% of a... More 

San Antonio, Texas
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently stayed the night in Playa del Carmen at the Hotel Cielo. The location, just off the main pedestrian street and a short block from the beach, guarantees that you will not have to go far for food, entertainment, or recreation. The hotel exhibits coastal Mexican charm with beautiful tile, terraces, and balconies. As usual (this was our third... More 

Was this review helpful? Yes 2
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Mr. Schmidt, thank you for taking the time to write your review. I would also like to take this moment to say it was truly a pleasure to have met you and your wife & I hope you had a safe trip. We really appreciate the kind words & we are delighted that we were able to help create... More 

pukapuka
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very cute hotel. Nice location and clean rooms. Lots of character and makes you feel like you are actually staying in an exotic location. I think it says something when the American owner is actually rolling up his sleeves and getting his hands dirty fixing up the place. Hot showers and a nice restaurant, cable etc. Very nice floor sitting... More 

Was this review helpful? Yes 1
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Mambovepee for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for being gentle about the sprucing up, we are always concerned about our guests comfort & is the reason we wait until every guest... More 

Hainesville, Illinois
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Me & my Wife have been going to Hotel Cielo since our Honeymoon in 2007. It has been getting better and better every year. HOTEL ITSELF: What a beautiful Gem in the middle of town. Lush vegetation on ALL floors with chairs and couches to relax in their little Jungle paradise. All rooms have A/C that works very well and... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Hi Franzese, thank you for taking the time to write your review Just the fact that you continue to return really means a lot to us and lets us know we are heading in the right direction...thank you for noticing all our effort We really appreciate the kind words & we are delighted that we were able to help create... More 

Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015

The staff at this hotel went above and beyond to make sure my stay went well. They were really helpful when I needed advice about where to eat or spend the day and helped me figure out how to get there. They were very welcoming and patient. The hotel rooms were very unique and clean. The restaurant under the hotel... More 

Was this review helpful? Yes
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Jngarre for taking the time to write your review We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you. Thank you for mentioning the staff, they are truly a large part of our success and we couldn't do it with out them. Jngarre, we know... More 

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