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Holiday Inn Express Playacar Riviera Maya

3.0 of 5 Lt 5 Mz 29 Fracc Playacar, Playa del Carmen 77713, Mexico
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Holiday Inn Express Playacar Riviera Maya
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Holiday Inn Express Playacar Riviera Maya
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227 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
170 reviews 170 reviews
51 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed September 15, 2014

I stayed here twice I thought the 1st time was a fluke but I was wrong. Both times the staff were rude and not helpful or accommodating to their guests. The room was clean and cold but the internet was so slow we finally gave up on using it. Very loud in the halls with the time floors and large... More 

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Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest. Thank you very much for taking the time to share your very important comments with us. We’d like to apologize for the experience you recently had with us during your last stay. Let us remind you that you have been a very valued guest for us, and we really thank you for giving us the opportunity to serve... More 

Waskada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed September 2, 2014

short taxi trip away from the beach and a touristy walk through shops restaurants and clubs. It was enjoyable! The highway from Cancun to Playa is right past this hotel and shuttles run on a regular basis.

Was this review helpful? Yes
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

Our 8 day stay was perfect! There were a total of 19 of us in 5 rooms. The rooms were spacious, clean and comfy beds. The pool was great. They have a deal with Senor Frog that allows you access to the beach in front of the restaurant with access to great food, service, restrooms, and shower as a guest... More 

Was this review helpful? Yes 1
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of... More 

playa del carma
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2014

While the staff was excellent, rooms and views excellent, as a first time traveler, alone in a forign country, not speaking spanish, very little english tv. only 2 or 3 channels, very supprised that I was unable to get any news channels, and since i was there for dental work, I had a lot of time on my hands between... More 

Was this review helpful? Yes 1
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

We had a family reunion and we all meet at this hotel. We stayed here for 7 nights and had no issues the rooms were very clean, the staff was very professional. David and Olivia the breakfast cooks always greeted us with a smile and they even made us items that were not on the menu for that day. I... More 

Was this review helpful? Yes 1
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 16, 2014

We stayed at this hotel from July 2nd to 4th. We were in the area for our wedding anniversary, and the hotel staff made special arrangements during our stay! Very kind of them to do so! This is a very nice hotel for away from all the hustle and bustle of Avinida 5 area. Taxi fare to the hotel is... More 

Was this review helpful? Yes 1
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager More 

Anaheim, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 13, 2014

We had a destination wedding in Playa del Carmen and rented a house for 5 nights, after all the celebrations we booked at the Holiday Inn Express with the rest of our family. The prices are very affordable and the overall property is very clean and updated. The rooms are very nice and clean. The complimentary breakfast if very good-... More 

Was this review helpful? Yes 1
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager More 

Mexico City, Mexico
Contributor
16 reviews 16 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 1, 2014

The hotel is in playacar not close to the beach but they provide transportation to the beach club. They built a new area,so the rooms are new, very clean and very nice. they give complimentary breakfast, it is good with juices, fruits, coffe, tea, cereals, eggs, pancakes etc. The location is very good near playa del carmen beaches, cenotes, Akumal,... More 

Was this review helpful? Yes 2
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of... More 

Seattle, Washington
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 25, 2014

My wife and I stayed at HIE Playa del Carmen with her parents for 4 nights on a road trip around the Yucatan. Given that we're used to staying in budget or mid-range family-run hostels and guesthouses, we never considered that an international brand hotel would end up being the most economical place for four people. Overall, this place exceeded... More 

Was this review helpful? Yes
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of... More 

Bridgewater, Canada
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed March 20, 2014

Recently my family and I stayed at the Holiday Inn Express in Playa del Carmen. This is a nice hotel which is reasonably priced. The hotel offers a wonderful buffet each morning with a number of hot dishes, scrambled eggs, muffins, lots of juice, hot coffee, a variety of cereals, toast and some sweets for those with a sweet tooth.... More 

Was this review helpful? Yes 1
Christian R, General Manager at Holiday Inn Express Playacar Riviera Maya, responded to this review

Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of... More 

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Additional Information about Holiday Inn Express Playacar Riviera Maya

Address: Lt 5 Mz 29 Fracc Playacar, Playa del Carmen 77713, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Playacar Riviera Maya 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Express Playa Del Carmen
Express Playacar Riviera Maya
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Holiday Inn Express Playacar Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#58 Family Hotel in Playa del Carmen

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