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Porto Playa Condo Hotel & Beachclub

Certificate of Excellence
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1a. Avenida Norte, Mza. 26 #23, Calle 16, Col. Centro, Playa del Carmen 77710, Mexico
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Up to 35% off & Breakfast
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1 room 1 adult
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Porto Playa Condo Hotel & Beachclub
Porto Playa Condo Hotel & Beachclub
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443 Reviews from our TripAdvisor Community

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Chicago
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We booked room 206, but somehow got put into room 220; the only difference appeared to be the couch. The condo was clean with great service from the staff and is in great proximity to 5th Ave. However, the beach which is just about a block away smells fishy due to the fishing boats. The worst part of this condo... More 

Helpful?
Thank GetAboutTravels1
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel itself is spectacular in a great spot just a few blocks from 5th Avenue nice pool my major disappointment was the beach it was not good but there's nothing they can do it has you wrote it away to probably 30 feet away from the property and it does not smell good on the beach

Helpful?
Thank randall46
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Randall46, We are glad to know you had such a pleasant stay with us. Here at Porto Playa, we are more than pleased to give all our guests the best attentions and service throughout their vacation from beginning to end. As you’ve experienced, we are fully committed to give all our guests the most comfortable and unique time by... More 

São Paulo, SP
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

You know that movie scene , when the tired traveler arrives at the hotel , praying for the place to be reasonable and in accordance with the pictures of the sites?So ... Porto is much, much, much better . At the entrance, maybe you do not realize you are entering a very special environment, but then when you reach the... More 

Helpful?
Thank nickacosta
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Nickacosta, We are so happy to hear that you had such a wonderful stay with us. At Porto Playa, we are committed to give all of our guests the most pleasant experience throughout their vacation and we are glad you got to experience this by enjoying nothing but a top quality service, amenities and facilities which we gladly keep... More 

Golden, Colorado
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This is our third time staying with Condo Hotels (Once at El Taj, Twice at Porto Playa). The condo is perfect, clean and convenient. The pool is beautiful and quiet. Our huge disappointment this visit was the lack of beach. The beach club was always a draw for us and this time, the beach was non-existent. It has literally washed... More 

Helpful?
Thank Carrie H
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Carrie H, Thank you for taking the time to share your review with us on Trip Advisor. We value all feedback as it is an important way for us to create even better experiences for our guests in the future. We would like to apologize about the situation at the beach and the impact this had on your experience.... More 

London, Canada
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second experience. We first stayed at El Taj with our young teenage boys. Perfect for space, two bedrooms. This time our friends met us here for a week vacation. Gone is the disgusting all you can eat mediocre resort food. The draw here is full breakfast included at Indigo (table service plus (not or)lovely small buffet of... More 

Helpful?
Thank CARJACK71
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Carjack71, We are so happy to hear that you had such a fantastic stay with us once again. At Porto Playa, we are committed to give all of our guests the most pleasant experience throughout their vacation and we are glad you got to experience this by enjoying nothing but a top quality service, amenities and facilities which we... More 

Alexandria, VA
Level Contributor
121 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed 1 week ago

In short we booked this and paid for it over 6 months ago through Expedia. There is no view from the room, a fence and some bamboo, there are only sheers on the sliding glass door and only sheers on the ground level window as well. The beach, well what beach! We asked for another room that wasn't a dungeon,... More 

Helpful?
Thank hvacrsteve
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Hvacrsteve, We deeply value all feedback that is received since it is an important tool for us to create even greater experiences for our guests in the future. As I truly appreciate your comments and suggestions, let me extend a big and sincere apology regarding this situation and the strong impact that had on your stay, but also take... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

Second time visiting and was great again. We stayed in unit 201 which is a massive 4 story condo with plenty of space. Everyone is incredibly helpful and pleasant to work with. Perfect location. Can not say enough about this place, will be back for a third time for sure.

Review collected in partnership with this hotel

Helpful?
Thank Gary S
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Gary S, We are really happy you got to have a great stay with us once again. At Porto Playa, we are committed to give all of our guests the most pleasant experience throughout their vacation and we are glad you got to experience this by enjoying nothing but a top quality service, amenities and indoor/outdoor facilities which we... More 

Saint Paul, Minnesota
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a very pleasant stay at Porto Playa. The condo was really comfortable and well appointed. Beds were heavenly! We spent a.lot of time on the terrace which felt quite private because of the lush vegetation. The staff was so attentive to our needs and everyone was gracious. The additional perks like free use of the gym and restaurant... More 

Review collected in partnership with this hotel

Helpful?
Thank sandy1722
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Sandy1722, We are really glad to know that you had such a pleasant stay with us. Here at Porto Playa, we are more than pleased to give all our guests the best attentions and service throughout their vacation from beginning to end. As you’ve experienced, we are fully committed to give all our guests the most comfortable and unique... More 

Toronto, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at Porto Playa for the second time and enjoyed it just as much, if not more than the first time. We had been a bit concerned after reading a couple of reviews about construction at the hotel behind Porto Playa but there was nothing going on over the time we were there. We were in unit 220 and the... More 

Helpful?
Thank TinPC
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear TinPC, I’m really happy you got to have a great time once more with us at Porto Playa and that you’re coming back this February. Regarding the construction mentioned, it was a temporary issue but currently we’re not experienced any disturbances from construction. As you’ve experienced, we’re really committed to giving nothing but top quality service, amenities and facilities... More 

Traralgon, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Rolled in to town without booking just to find the best location. Finished up at Porto Playa and were very happy with the rooms, facilities and service. Marcela, Dulce and all the staff could not have been more helpful. Nothing was too much trouble. Rooms were spotless, pools and spas were clean, immaculate gardens, free use of gym and discount... More 

Helpful?
1 Thank 802968
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear 802968, We are really glad you bumped into Porto Real and allowed us to give you such an incredible experience during your vacations. Also, thanks for the great shout out to Marcela, Dulce and our excellent staff who always works hard on giving each and everyone of our guests a top quality service. and the same goes to our... More 

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