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Porto Playa Condo Hotel & Beachclub

Certificate of Excellence
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1a. Avenida Norte, Mza. 26 #23, Calle 16, Col. Centro, Playa del Carmen 77710, Mexico
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Porto Playa Condo Hotel & Beachclub
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Porto Playa Condo Hotel & Beachclub
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346 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Portland, Oregon
Top Contributor
131 reviews 131 reviews
15 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed yesterday NEW

This amazing condo complex has everything you could want and more! The service is impeccable. The front desk staff are very helpful as well as the bell men and maid service. Our condo was on the second floor - two bedrooms - loved it. Great balcony off the master bedroom with green foliage and palm trees surrounding walkways and paths.... More 

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Chicago
Contributor
13 reviews 13 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in unit 219 in early March. 2 BR, 2 Bath, 2nd floor. The complex itself is well maintained with an excellent staff to help with your stay. They do a great job explaining the perks you get with their affilliated properties - Indigo Beach Club, Plank, the Gym, the Spa, and Imprevist. Great service from Esmeralda in housekeeping, and... More 

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PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Guest, Thank you for your absolutely amazing review. It always makes us happy to receive such outstanding comments as we work so hard everyday to create the ultimate vacation experience for all of our guests. You said everything just perfectly! We will surely pass along this review to our wonderful staff in particular to Esmerelda, Brito, Adrian, Antonio and... More 

Utting am Ammersee, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent one week here with our 2 year old son. The pool is great and sunny. The beach is only 3 minutes on foot. Beach Club is great with very nice and helpful staff. Quite, clean and well-maintained Apartments.

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PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Guest, We are thrilled to hear that you and your family had such a wonderful vacation with us. Porto Playa is a family hotel which is why we are very happy that you felt we can offer an exceptional experience especially when traveling with your young son. As you mentioned, our location is absolutely perfect as we are located... More 

New York City, New York
Senior Contributor
26 reviews 26 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently spend a few days at Porto Playa with my wife and two other couples in one of their 3BR Penthouse condos (#201). We all really enjoyed the time we spent at the hotel and the condo. The condo was larger than it appeared in the pictures. Nice living area and wet bar on the first floor with a... More 

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PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear RicardRicardRicard, Thank you so much for your excellent review. We are thrilled to hear that your stay with us was beyond amazing! The penthouse units are always an incredible option when you are traveling with large groups as it provides plenty of space and a private roof deck with jacuzzi, bbq area and space for lounging on the beautiful... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We loved our eight days at Porto Playa. Small property right in the heart of Playa del Carmen. Service, amenities and housekeeping were excellent and unobtrusive. The staff was helpful with recommendations. While Indigo Beach club provides great service, the location is cramped and a bit smelly. However, this is not a real drawback as other options are close by,... More 

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PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear 81tau, Thank you for your excellent rating on Trip Advisor. We are very happy to hear that you had a wonderful vacation with us at Porto Playa! We are a condo hotel which means that we want to offer you all the comforts of home while still being able have all of the wonderful resort style amenities one could... More 

chicago
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 15, 2015

I spent a week here with friends. The condo was as advertised-great location, attentive staff and a short walk to the beach club. The pool was a great way to cool off after hanging out at the beach all day. Oscar, Roberto and Eric were just 3 of the staff members that took wonderful care of us during our stay.... More 

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PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear IORFA, We sincerely appreciate your kind and gracious review. It makes us very happy to hear that your stay with us was exceptional and that you are already planning your next vacation with us. Great service and and hospitality mean everything to us. We will definitely pass along your nice comments to all whom you have mentioned as we... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 10, 2015

This was our 3rd trip to playa and by far the most enjoyable. Condo 207 was awesome, perfect for 2 families. The pools were heated, and all the kids had a blast in them for hours after a day at the beach. The service staff was incredible, very helpful and courteous. Indigo beach at (El Taj) was great, Daniel and... More 

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PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Paolo C, Thank you for your wonderful review. We are thrilled to hear that you had an outstanding vacation with us at Porto Playa! We are also glad that you felt our condo hotel concept and amenities to be perfectly accommodating for families with children. Our condos are spacious and definitely extra comfortable for families to enjoy! Concerning the... More 

Albuquerque, United States
2 reviews
4 of 5 stars Reviewed January 30, 2015

Pros - Nice room furnishings, very clean (Esmeralda), very good service from concierge to front desk to housekeeping, free access to the Gym is great added value, their restaurant picks were all very good, 2 minute walk to beach and beach club or main shopping strip. Cons - noise from open gym room below is horrible - if you sit... More 

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PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Guest, Thank you for your review. We are happy to hear that you had a great overall stay with us at Porto Playa. We appreciate your nice comments regarding our property and services and we will most definitely pass along your nice words to Esmerelda. We would like to extend an apology if there was any disruption during your... More 

Charlotte, North Carolina
2 reviews
3 of 5 stars Reviewed January 29, 2015

The staff is very friendly, and the food is quite good. However, we have a few complaints. First, the drinks available at the beach are very watered down. We drank weak vodka and club sodas all day yesterday. I requested a double Bloody Mary this morning ( after a weak one ordered yesterday) but was not sure that it had... More 

Was this review helpful? Yes
PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear Guest, Thank you for taking the time to share your review. We are happy that you had some great experiences with us but are truly sorry if there was some aspects that were unsatisfactory. We apologize about your experience at the beach club and for the poor quality of the drinks. We will most certainly communicate this to the... More 

El Dorado Hills, California
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2015

Stayed for a week with 2 teenage girls. The location was perfect, around the corner from the central part of 5th Avenue and a block from the beach (and Indigo Beach Club). Condo and complex were clean, office staff friendly and helpful, pool was warm, had secure underground parking. The Gym is an excellent amenity. Wifi worked great. We got... More 

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PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this review

Dear radarmunchroo, Thank you for your wonderful review. We are pleased to hear that your stay with us was top notch! It's also great to hear when our guests are able to take full advantage of our property amenities such as the gym as well as our affiliated restaurants! The beach club has a beautiful tropical feel with plenty of... More 

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