This hotel did not honor our reservation, even though we had made it through Booking.com and we had paid the first night in advance. When we arrived from Chichen Itza in the late afternoon, very tired because of the long trip, we were politely told that some American family was sick in what was supposed to be our room and... More

and overbooked. I had booked the hotel for 8 nights. When I arrived they didn´t know about my booking. After some phone calls the lady at the front desk found out that I had been moved to a different hotel. She came up with some stupid story of malfunctioning showers in my room, while other guests where checking in. They... More

We stayed for 16 nights here and first we were slightly worried about the location. There is the biggest night club in town "Coco Bongo" very close by, but we were pleased to find out that there was little noise from there. Anyway, it's located on a quite busy street, so you might hear some traffic noise but for us... More

My husband and I stayed three nights in this hotel and upgraded ourselves to the upper suite which was really unique. the room was huge but nevertheless warm and homey.. Service was great starting from the receptionsts and ending with the cleaning staff which was really awesome. the location of the hotel is great and despite the fact that it... More

The price/value relation is awesome. Very well designed rooms. First class service and very friendly. The hotel location is just perfect, close but far enough to rest without noise. Every request we had was flawlessly granted. If I still wanted the same Playa del Carmen experience, I'd choose Aqualuna.

What a special place. From the excellent hospitality to the charming architecture and set up -- was totally blown away by this hidden gem in Playa Del Carmen! LOCATION: Right on 10th and 14th St., it is literally steps away from action-packed 5th Avenue, yet a world away. From my room (number 1), I could hear nothing but the gentle... More

Me and my husband went to Cancun and Playa del Carmen for 10 nights and stayed at this hotel for 4 nights . This is a very basic hotel ,nice, clean and comfortable. One block from all the 5th Av action. Staff was absolutely AWESOME !!! Great asset for this company . Every single one of the employees were nice,... More

The staff were very friendly and helpful, rooms were a very good size, we had mamitas beach club included which was nice, the breakfast were buffet style and pretty good. All in all was the standard expected from a higher end hotel, only down side is location which is a few roads from the beach and a block away from... More

My husband and I stayed at Aqualuna this weekend and loved it! The little courtyard area was so charming, especially at night. The room was on the small side, but very comfortable and attractive. I especially liked the bathroom, which had been decorated with bougainvillea flowers (my favorite) and had a spacious shower with a rainfall showerhead. Good water pressure... More