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Aqualuna Boutique Hotel by Xperience Hotels

Certificate of Excellence
Av. 10 Con Calle 14 | Col. Centro, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Aqualuna Boutique Hotel by Xperience Hotels
Aqualuna Boutique Hotel by Xperience Hotels
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342 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
3 reviews
3 of 5 stars Reviewed November 19, 2015

First of all, the front desk staff is friendly and helpful but there were a few issues. Stinky sewage smell every time the toilet is flushed. The free bottled water in the room has no expiration date on the bottle, so I feel safer drinking the filtered water (hot and cold) at the coffee station. Housekeeping has a tendency to... More 

Helpful?
Thank Milky Y
Montreal, Canada
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 13, 2015

I stayed one week at Aqualuna this month Nov and it was above my expectations. The hotel has not to many rooms which allow the staff to provide us with great treatment along our stay (special thanks to Eduardo at the front desk). The room was spacious, quality wifi and great location, one block from Quinta avenida and 3 from... More 

Helpful?
Thank rc_fernando
NYC
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed November 8, 2015 via mobile

I'd say the best aspect of this hotel is the reception staff. They were unfailingly polite, pleasant, helpful. However.... The noise levels! Crikey!!! Just half a block away from the nightclub megaplex Coco Bongo, this hotel and its poor sleepless guests are assaulted by the noisy comings and goings of clubbers until well past 3am. Looking for a quiet, restful... More 

Helpful?
Thank Kristie K
Richmond, Virginia, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 14, 2015

Everything was fine, very quiet night for sleeping but restaurants, bars and the beach are all within a few blocks. Staff is very nice and helpful and all speak some English. It is a basic hotel with no parking, restaurant or bar but there are 2 garages across the street, one is $160 for 24 hours and the other is... More 

Helpful?
Thank 2501Mike
Sydney, Australia
1 review
5 of 5 stars Reviewed August 15, 2015

My daughter and I stayed at the Aqualuna in Playa del Carmen 2weeks ago. The staff are extraordinarily caring, efficient and professional from the wonderful desk to the amazing concierge, Jorge. Nothing was too much trouble at any time. The accommodation was comfortable, clean, pleasant and within easy walk to all centre of action but quiet. Being linked to 4... More 

Review collected in partnership with this hotel

Helpful?
Thank Alison E
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review

Dear Mrs. Alison, Wow! Thank you so much for your kind comment! We are really happy to read that you enjoyed your stay at Aqualuna Boutique Hotel, It is our pleasure to know that your vacation was wonderful and that you spent a great time with your lovely daughter. Moreover, it is a pleasure for me to learn that I... More 

Los Angeles, California
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 12, 2015

3rd tima @Aqualuna , this time, we took the whole family . Great service as always . The only complain that I could mention is the pressure of the water in the shower room , but that is probably out of their control . Location can't be better . Recommended for all ages . Would go back today if I... More 

Helpful?
2 Thank bongo45
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador We are truly honored to be an important part of your family’s vacation and we would like to thank you for choosing us as your preferred hotel in Playa del Carmen. It is a pleasure to read that you spent a really great time with us, that the price was convenient and above all, that our location is... More 

Jacksonville, Florida
Level Contributor
2 reviews
5 of 5 stars Reviewed July 8, 2015

Aqualuna Boutique Hotel is in the perfect spot, Roberto and Cesar are the amount the best desk folks I have ever met. They were always helpful with a very nice attitude all the time. The location was just right, one street up from the main avenue, and in the middle of all the action, and shops. The best icecream ever,... More 

Review collected in partnership with this hotel

Helpful?
Thank Nav B
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We are glad to hear that you enjoyed diving in Paradise. Roberto and Cesar want to thank you for your kind words; they also have great memories about your days at Aqualuna Boutique Hotel. For us, service and hospitality are the most important things, this is the reason why we all make sure that our Ambassadors are feeling... More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed June 24, 2015

This hotel has great attention to detail to the guests, always have hosts who treat you like family and the place it has facilities very consistent with the beach. I love that are very responsible with environmental care, without a doubt an excellent choice .

Review collected in partnership with this hotel

Helpful?
Thank cinbari
London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 17, 2015

I stayed here for a week in June 2015. Since I wasn't going to spend too much time in the hotel during my stay I chose Aqualuna mainly because it was cheap and centrally located. It certainly was both those things but also had great service to boot! I arrived at 8am in the morning and obviously my room wasnt... More 

Helpful?
1 Thank finduslondon
Galveston, Texas
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 3, 2015 via mobile

Aqualuna hotel is small with only 12 rooms. This is my second visit and I have been happy both times. The rooms are basic but the beds are comfortable with very nice sheets. The television and air conditioning works great. Each room also has a ceiling fan and walk in shower. Coffee is provided in the common outdoor area. The... More 

Helpful?
1 Thank dannypickett
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