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Aqualuna Boutique Hotel by Xperience Hotels

Certificate of Excellence
Av. 10 Con Calle 14 | Col. Centro, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Aqualuna Boutique Hotel by Xperience Hotels
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324 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed at the Aqualuna in Playa del Carmen 2weeks ago. The staff are extraordinarily caring, efficient and professional from the wonderful desk to the amazing concierge, Jorge. Nothing was too much trouble at any time. The accommodation was comfortable, clean, pleasant and within easy walk to all centre of action but quiet. Being linked to 4... More 

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Los Angeles, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 13, 2015

3rd tima @Aqualuna , this time, we took the whole family . Great service as always . The only complain that I could mention is the pressure of the water in the shower room , but that is probably out of their control . Location can't be better . Recommended for all ages . Would go back today if I... More 

Was this review helpful? Yes 1
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador We are truly honored to be an important part of your family’s vacation and we would like to thank you for choosing us as your preferred hotel in Playa del Carmen. It is a pleasure to read that you spent a really great time with us, that the price was convenient and above all, that our location is... More 

Jacksonville, Florida
Level Contributor
2 reviews
5 of 5 stars Reviewed July 8, 2015

Aqualuna Boutique Hotel is in the perfect spot, Roberto and Cesar are the amount the best desk folks I have ever met. They were always helpful with a very nice attitude all the time. The location was just right, one street up from the main avenue, and in the middle of all the action, and shops. The best icecream ever,... More 

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XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We are glad to hear that you enjoyed diving in Paradise. Roberto and Cesar want to thank you for your kind words; they also have great memories about your days at Aqualuna Boutique Hotel. For us, service and hospitality are the most important things, this is the reason why we all make sure that our Ambassadors are feeling... More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed June 24, 2015

This hotel has great attention to detail to the guests, always have hosts who treat you like family and the place it has facilities very consistent with the beach. I love that are very responsible with environmental care, without a doubt an excellent choice .

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London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 17, 2015

I stayed here for a week in June 2015. Since I wasn't going to spend too much time in the hotel during my stay I chose Aqualuna mainly because it was cheap and centrally located. It certainly was both those things but also had great service to boot! I arrived at 8am in the morning and obviously my room wasnt... More 

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Galveston, Texas
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 3, 2015

Aqualuna hotel is small with only 12 rooms. This is my second visit and I have been happy both times. The rooms are basic but the beds are comfortable with very nice sheets. The television and air conditioning works great. Each room also has a ceiling fan and walk in shower. Coffee is provided in the common outdoor area. The... More 

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Toronto, Canada
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed April 3, 2015

This little boutique hotel has a Santorini feel to it with blue and white deco. It's not a fancy place but the location is perfect - within walking distance to the 5th Ave and beaches and yet away from the hustle and bustle. The staff is super friendly and speaks good English. If you book the room + breakfast package,... More 

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Austin
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7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 15, 2015

Aqualuna is in a great location, right in the heart of Playa del Carmen! We stayed here for a long weekend and enjoyed our visit. The rooms were clean and spacious and the cleaning service did an excellent job every day. The hotel is close to most everything you'll want to see/do in Playa. We were blocks away from the... More 

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Inverloch, Victoria, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 6, 2015

Although the rooms were basic, they were adequate. I was sick on arrival and they had a Doctor organised within 15 minutes. They were very thoughtful and helpful. This property was Central to all of Playa del Carmen.

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Farmville, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed February 1, 2015

Very clean hotel. Friendly staff, low noise level for a Playa hotel. Terrific location. A great value for the money. Be sure to visit El Fogon for local dining. Many dining options within easy walking distance.

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