Riu Palace RM was overall a good place to stay. Check in was rather simple and enjoyable as we were given 2 fruit drinks to enjoy while the front desk personal gave us information on the resort. Our room had plenty of space. We never felt crowded at all. The outside patio area was also quite large compared to some... more

I read many reviews on Trip Advisor when I chose the resort and before we travelled. I have absolutely no complaints about the staff, resort, food or entertainment. ...OK maybe one comment, the evening entertainment could have offered a little bit more variety but that's all because the standard of the entertainment was very good. There are things to do... more

My husband and I went in October of 2008 for our honeymoon. Checked in our room smelled like mold and everyhing (even the bed) was wet and moist feeling. They gave us a new room....now I wish I stayed in the 1st room.....INFESTED WITH BUGS (and also everything in the room felt WET!!!!!) They told us room service would spray... more

I am very diligent in my research and chose this resort, regardless of the unfounded negative reviews on here. I wanted the best resort in my price range that was walking distance or a short drive to Playa del Carmen. Wow, were we impressed. My wife has travelled extensively and was thoroughly impressed with the entire experience. She was pleasantly... more

Before visiting the Riu Palace Riviera Maya, I read alot of the negative reviews on this site. This worried me, especially since my hunsband and my families were accompanying us on this vacation. I picked the place and it would have been all my fault if this place had turned out to be a dump. But, I ended up being... more

My boyfriend and I stayed at the RIU Palace Mexico for 5 nights in late January. We had a wonderful trip! The front desk greeted us with a nice cold tropical drink upon check-in, which was really nice! Our room was very big for a Junior Suite. It did have a slight musty smell, but that is typical with any... more

My husband and I spent 5 fabulous days here the week of Thanksgiving and had a great time!!! Staff: extremely friendly and accommodating! Quick check-in and every time we needed something they responded quickly. We had a plumbing issue in our bathroom and they responded within 5 minutes of us calling them. Never had any trouble getting drinks or service... more

Overall we thought this was an excellent place to stay and we were more than happy with the experience - but we do agree with a few of the negative comments made - see below. On the positive side, the hotel is very luxurious and clean. The staff can't do enough for you (and this is despite the fact that... more

My review is a total contrast to the previous one, especially since the title was 'Worst Hotel Experience EVER!' I still don't understand what qualified it for that distinction, we must have been at different hotels. Anyways, onto my review. This is the 2nd 'All Inclusive' I've been to, the first was Sandos Playacar Riviera last year (check out my... more