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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Hotel Riu Palace Riviera Maya
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4,001 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (752)
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nj
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here a week ago. It was such a good experience. Check in was fast and we were given an awesome room. We booked a superior suite. Which means you are facing the court yard instead the view of the hotels walls next door. We actually were steps from the pool and beach which comes in handy when you... More 

Was this review helpful? Yes 3
Marlton, New Jersey, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellente!!! Great food, service amenities, super job by the man who served us on the beach{ kik} Victor at the pool and Lester at nightly entertainment. Beautiful property in Mexico and this was our 5th stay with the Riu group and this was our favorite

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This is my 4th stay in a Riu Palace and my second stay here at the Riu Palace Riviera Maya. I stayed from August 20th-27th 2015. First, one thing that remains consistent at the Riu Palace RM (Riviera Maya) is the great staff, they are pleasant, helpful, hardworking and a lot of fun. Shout out to my Riu family Adriana,... More 

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cornwall
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Late review,we stayed at this hotel October 2014 and it exceeded all expectations.Great location, staff were extremely helpful and friendly including the entertainment team,Claudia at the sports bar was very efficient and good at her job. The main buffet restaurant had an excellent choice, A la carte dining all good(you need to book). One tip please use Thompsons for your... More 

Was this review helpful? Yes 2
Richmond, Virginia
Level Contributor
78 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We visited the Riu Palace Riviera Maya for seven nights starting on August 18. We had a great vacation and loved the welcoming and friendly staff throughout the entire property. They are a great reflection of Mexico and Riu Resorts. But I am not going to bore you with the details of my vacation. What I want to do here... More 

Was this review helpful? Yes 24
Sydney, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the second you pull up out front, this place is amazing! Room was spacious and comfortable, mini bar was well stocked and refilled daily. The hotel grounds are just stunning! The food was great, the buffet had lobster!! Japanese restaurant was terrible (stay away)!! But chillis was amazing! Went there for my birthday and the staff all sung to... More 

Was this review helpful? Yes 2
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Room and pool were amazing as was the food at almost all the restaurants. Unlimited drinks at pool and nightly entertainment - who could ask for anything more. Only problem was lack of chaise lounges around pool, because people would save them and not come down until afternoon.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here Sept 2013 and were so impressed we are going back Sept 2015. Where do we start?? Picked up at airport by private taxi, excellent, very efficient reception staff who also were on hand through the holiday to offer advice and assist with queries. We have previously stayed at the palace Bravaro in Dominican Republic which was great... More 

Was this review helpful? Yes 2
Rochester, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and my boyfriend stayed at this hotel for a week back in September 2013. This wasn't actually the hotel we had booked but due to our original hotel having works done, First Choice upgraded us to this hotel which turned out to be loads better! It is clearly called the Riu Palace for a reason. When you walk in,... More 

Was this review helpful? Yes
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

my wife and i just returned from the Riu Palace, where we stayed on honeymoon. I have to say the hotel was amazing. The staff, layout, grounds, beach, activities, food and entertainment were all of the highest quality. On arrival we were given a room on the ground floor next to the pool, but it was too close to the... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
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4,480 photos of this hotel

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Room/suite (326)
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Hotel & grounds (966)
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Pool/beach area (1077)
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View from room (173)
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Dining (301)
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Business center/function rooms (17)
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Family/play areas (63)
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Bathroom (31)
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Videos (10)
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Other (1299)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (29)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (1)
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Other (11)
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