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All 197 Playa del Carmen hotels

Hotel Riu Palace Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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86%
Ranked #38 of 197 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
triperBurlington Burlington
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3,191 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (557)
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Burlington
Contributor
12 reviews 12 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

No need to hesitate when deciding to book here. I have been to different hotels in Mexico 7 times now, as well as am an avid traveller and this place was everything I wanted in my vacation! We couldn't have been more pleased. Staff- the friendliest and most caring staff at any hotel (including sandals). We had a 7 month... More

Was this review helpful? Yes 5
Burlington, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We came on Friday June 27th, 2014 for 1 week, arrived at night around 8:30, however staff were very friendly and brought our luggage to our room and then we went for dinner at the buffet...food was excellent...we had a junior suite room overlooking the back with palm trees etc. and was quiet and we had coffee on our balcony... More

Was this review helpful? Yes 2
San Antonio
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I went on our honeymoon here in June and absolutely loved our stay! Upon checking in we had nothing but excellent service the entire trip. Everyone was friendly and always willing to go the extra mile for you. We also really loved that this Riu has not been updated as the new updated Riu's look tacky with... More

Was this review helpful? Yes 9
Doncaster, United Kingdom
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived on 11th June for a two week stay. Booked with Thomson Holidays UK and enjoyed the efficient private transfer. Great looking entrance and reception area. Friendly and efficient reception staff greeted us with a welcome drink. Had emailed Thomson and the hotel asking for top floor nearer the beach and had to wait until the following morning for this.... More

Was this review helpful? Yes 9
portsmouth
Contributor
19 reviews 19 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived on 15/6/14 after travelling on the dreamliner with Thomson holidays. Everything was smooth and the private transfers great. When you arrive at the foyer it has the wow factor, on checking in i asked if our request for high rooms near the sea had been granted, unfortunately we had to wait to the next day to be moved.... More

Was this review helpful? Yes 3
Kirkintilloch, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked holiday with Thomson UK. Was there between 24 May and 8 June 2014. Excellent holiday, Travelling in a Dreamliner was a good start, transfer was straight forward with no waiting. Hotel is excellent, all staff very helpful, efficent and friendly. Rooms are spacious and well maintained, shampoo,soap and mini bar etc replaced when required without having to ask. Buffet... More

Was this review helpful? Yes 7
New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Wonderful resort. Good food. Friendly personnels. Ac is not blowing cold air. We had dinner at 2 specialty restaurant. Chile's and Japanese restaurant. When we made reservation we were told that they have dress codes for these 2 restaurant. NO SHORTS. We were disappointed to see some people wearing shorts at these 2 restaurant.

Was this review helpful? Yes 1
Birmingham, United Kingdom
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 31 May-14 June 2014. Travelled with Thomson holidays U.K This was our 3rd stay in 5 years and probably the best. Fantastic hotel which has been well described by many other posts. What really makes it stand out is the extremely friendly hard working staff.They will do anything to help you enjoy your stay and all seem so proud... More

Was this review helpful? Yes 6
London, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

our second time at this hotel rooms clean .pool and grounds always clean and tidy food excellent the theemed restuarants a delight .the pool bar always busy but no problem getting served.the beach is perfection .the high point of this hotel is the staff some remembered us from last year all the staff from cleaners to waiters to bar staff... More

Was this review helpful? Yes 5
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stunning location, beautiful grounds, great rooms, right on the beach, absolutely amazing food, service out of this world. Fly premium economy if you can, definitely worth every penny on long haul flight. You gotta go there, fantastic place.

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(21)
  • Room service(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

3,844 photos of this hotel

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Room/suite (273)
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Bathroom (24)
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The Hotel (33)
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Restaurants and Bars (27)
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Pool (17)
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Junior Suite (Pre-Renovation) (30)
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Jacuzzi Suite (Pre-Renovation) (26)
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Guestroom with Two Double Beds (21)
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Beach (11)
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Amenities (21)
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Guestroom with One King Bed (17)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#23 Top resorts Hotel in Playa del Carmen #24 Spa Hotel in Playa del Carmen #25 Luxury Hotel in Playa del Carmen #27 Romantic Hotel in Playa del Carmen #28 Family Hotel in Playa del Carmen #31 On the Beach Hotel in Playa del Carmen
Hotel Class
Number of rooms
400

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