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Hotel Riu Palace Riviera Maya

4.0 of 5 Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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#40 of 199 Hotels in Playa del Carmen
3,322 Reviews 4.5 of 5 stars
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,322 reviews from our community

Traveler rating
    2,042
    833
    269
    111
    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (585)
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English first
O'Fallon, Missouri, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Had a great family vacation. The beach and water were just so beautiful and so much fun. Ciro and Victor were the best bartenders/drink runners. Always fun and friendly. Islas was excellant in the evenings, he always remembered us and got us tables near the entertainment after dinner. Rooms were always very clean and the maid service would leave us... More

Was this review helpful? Yes 2
London, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from this hotel. Staff are very friendly and helpful. Beach is absolutely beautiful. The hotel is very traditional Mexican......rooms need updating try to get a room facing inwards to centre they have better views. Food was ok...loads of choice but not fabulous but they do try hard and put on a good show I don't recommend... More

Was this review helpful? Yes 2
Conroe, Texas, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I just got back from the Riu Palace Riviera Maya in Playa del Carmen. We arrived early on Sept.13 and were amazed from the start. The reception was inviting, the architecture was amazing, the grounds were spotless, and the location was perfect. There are 5 different Riu properties very close by, which you have exchange privileges with... More

Was this review helpful? Yes 3
Madison, Wisconsin
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It would be hard to find any faults with our recent visit to the RPRM. From the welcome drink at check in until our departing drink from the lobby bar. The room was clean and the air worked well most nights. A few nights the room was just a little stuffy. The food at the buffet was excellent, a wide... More

Was this review helpful? Yes 3
New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our first time staying at any of the RIU hotels - staff was great and the food was also very good! Had one day of rain but we were told it was the rainy season - but for the rest of our stay we had great weather!

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just got back from a weeks vacation at RIU Palace Riveria Maya. In all we had a good time. The hotel is very clean. Staff work hard to keep it up as they should, its a beautiful hotel. Service at the bars or reception desk was excellent, they do look after you. The food was good, although the same.... More

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wales
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed late August for two weeks, this being our fifth visit to the area. Location is fantastic, right on the fab beach and 5 mins from Playa Del Carmen. Building itself is very nice but needs a touch up all over. Beach and the waiter service is great, although umbrellas or cabanas on the beach itself would be nice. Pool... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

First don't use TOP TOURS the agency located in plaza lobby. Our advisor WIlmur and Bruno lied to us and ripped us off. The resort is wonderful. Beach was beautiful and located right insight. The top shelf drinks amazing. The restaurant manager treated us wonderful. (Esteban) also Jorge in loppy bar was amazing. Professional. The entertainment was great. Michael Jackson... More

Was this review helpful? Yes 4
Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

In April of 2013, me and three of my buddies decided to take a all guys trip and we decided on this hotel and from the beginning we noticed that the property was extremely large to say the least. We all hung out at the pool the first day we were there and it was actually alot of fun. That... More

Was this review helpful? Yes 3
Dallas, TX
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my third visit to this hotel over the past 7 years. I love this place. Food is great. Buffet is great. Service is great. I can't say enough great things about this place. We stayed here with 10 friends over Labor Day weekend. Everyone loved it!

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(21)
  • Room service(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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Pool/beach area (900)
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Hotel & grounds (845)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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