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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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3,872 Reviews from our TripAdvisor Community

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Traveler rating
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    988
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (732)
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Prestatyn, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

This is our 6th visit to this hotel and what can I say but another excellent holiday. We always book a suite as with my husband needing a wheel chair it is more roomy than a jr suite. Suemy was as usual around the pool area serving drinks with her fantastic smile . Freddie in the buffet was very good... More 

Was this review helpful? Yes
Helenville, Wisconsin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great resort. My wife and I have been on dozens of caribbean dozens of times and this is only one of two resorts that we are going back to because we liked it so much. We were there in January of this year and we're going back on August 1st. Great food, beautiful lobby, great staff and nice room. Only... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 5 days ago NEW

Pro's: Staff was very friendly with overall good service. Location, location, location....Short cab ride or walk to 5th Ave. and close to great Eco parks and Akumal. Nice Beach Firm Mattress Hamburgers on beach were good. Chili's Steak Dinner and Krystal were both very good. Cons: Pool is in pretty bad shape with several tiles missing as well as stains.... More 

Was this review helpful? Yes 2
2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Would not hesitate to make another visit to the Riu Palace! The accommodations were wonderful, the service staff were superb, and the breakfast, lunch, and dinner buffets were delicious. The beach was lovely and the pool area was amble and great fun. The Riu Palace is part of a five resort complex that is available to all guests but we... More 

Was this review helpful? Yes 3
Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I think the only thing I did not like was the California king size bed. All that is, is two full size beds put together. I did not dig that much. Other than that, all was beautiful! Service was great! Food was delicious. They should invest on some machinery to remove the seaweed, but it was raining for a few... More 

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Falkirk, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I know that a review can be dismissed with its emphasis on being either extremely complimentary or negative. I will attempt to give as balanced a review on this really fine holiday destination. I must confess to have been tempted to confirm its excellent status but for the evidence that the property although being majestic in its own right, is... More 

Was this review helpful? Yes 5
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Booked at the RIU palace based on a friend's recommendation. Took the girl here, and had a fantastic time. The place is beautiful, extremely well kept and has a nice Mexican but modern decor. I booked the superior suite, one that faces the courtyard/ocean, having the balcony was very nice on the 2 days it rained. The storms down there... More 

Was this review helpful? Yes 8
Green Bay, Wisconsin
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at many Riu properties in the last 10 years, but this one takes the cake! Fantastic beach, wonderful service, clean accommodations, and close to Playa Del Carmen. The issue I've had in the past with Riu Resorts is that I'm never able to make a dining reservation. That was not the case at this resort. We were... More 

Was this review helpful? Yes 11
Contributor
19 reviews 19 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a fortnight in June, amazing hotel with great staff (suemy was the best, she always paid lots of attention to my two girls, always had a smile and never stopped working! ) the buffet resteraunt was excellent but got a bit boring after two weeks but saying that there was so much to choose from u cant... More 

Was this review helpful? Yes 5
Chicago, IL
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a lovely week at Riu Palace Riviera Maya. We traveled with a large group for a destination wedding (including young children), and booked through Apple Vacations. Arrived to the resort around 11:30am. We were greeted with a friendly smile, and an alcoholic beverage (fresh squeezed juice for the kiddos) upon check-in. Of course, being that check-in isn't... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
Questions? Get answers from hotel staff and past guests. Ask a question

4,328 photos of this hotel

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Dining (298)
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Bathroom (31)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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Hotel & grounds (3)
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Pool/beach area (1)
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Other (11)
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