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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,789 reviews from our community

Traveler rating
    2,327
    963
    297
    124
    78
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Blackpool, England, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are regular visitors to the Riviera Maya area and this hotel remains a firm favourite. Firstly a word about the weather- It can be a bit hit and miss because it's the Caribbean, the occasional cloud and thunder storm are actually more of a break from the Heat rather than a real issue - today I spotted a cloud... More 

Was this review helpful? Yes 6
chicago
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were only there for 5 nights. We did not do any of the specialty restaurants so cannot comment on them. But, the buffet is the best. There are so many selections to choose from. During the day they barbecue different kind of foods each day. Beach not so good. Sea Weed, Sea Weed, Sea Weed. They have big piles... More 

Was this review helpful? Yes 3
Scotland
Top Contributor
74 reviews 74 reviews
34 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for two weeks in May. Beautiful Hotel set in stunning grounds. Check in was fine. Had to wit 30 mins till our room was ready but relaxed with food and a drink while we waited. Room was big and comfortable. Think rooms need upgrading but cleaned every day to a very high standard. Drinks in room also replenished... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the RIU May 15-22, 2015. Had a wonderful time. The staff there is the best we have ever experienced. That is why we keep returning to this particular RIU. We have stayed at several different resort chains and different RIU's. This is by far the best. It is a beautiful resort with a beautiful beach and beautiful people... More 

Was this review helpful? Yes 2
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We have been at the Riu Palace Riviera Maya two times before, once about 7 years ago and once about 3 years ago and everything was great but things have changed. The newer Riu Palace Playa was not available and so we opted to stay here again, which turned out to be a mistake. Rooms and halls were dank and... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Riu Palace Riviera Maya from May 9-16 and enjoyed our stay overall. The resort is definitely "palatial" and was very nice to look at, very well kept, clean and offered very picturesque scenery. The less-than-desirable: -This is the year of the seaweed. Like...they had a backhoe on the beach to try and bury... More 

Was this review helpful? Yes 3
Cincinnati
Senior Contributor
45 reviews 45 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our second visit to the Riu Palace Riviera Maya. Our travel agent did not book our room where we wanted, but staff immediately changed our room! Rooms are immaculate, as are the grounds. Food was outstanding as always. Even simple dishes for lunch,like soft tacos are prepared better than any other taco I've ever had. Pozole for lunch... More 

Was this review helpful? Yes 3
Portland, Oregon
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We all know about the staff and how great they are, the food is amazing as well. I’m going to stick to the things I didn't like about this Riu. The air condition is awful: Our first room was in the main building on the 3rd floor. We talked to a few other couples on our floor; they all seem... More 

Was this review helpful? Yes 1
Cedar Falls, Iowa
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean, the service was great, with very friendly and helpful employees. the room was cleaned every day. The room did smell as though a smoker had previously stayed. The king bed was actually two doubles pushed together and made separately. Our patio faced a cement wall and roof, so remember to upgrade, if this happens to... More 

Was this review helpful? Yes 3
Sudbury, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here the first week in May 2015 and it was awesome. From the food to the service ( ask for Victor in the buffet) everything was amazing Attention to detail. Our sunwing rep on the ground all fabulous.

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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The Hotel (33)

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