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All 199 Playa del Carmen hotels

Hotel Riu Palace Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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87%
Ranked #38 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
alec m Edenbridge, United Kingdom
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3,212 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (566)
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English first
Liverpool, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

All my previous reviews are positive but I must be honest with this hotel as it definetly not a 5* palace as I have stayed in them for the last 6 years. First impressions where the hotel was in great need of painting as paint was peeling all around. The hand rails in the pool are loose tiles are missing... More

Was this review helpful? Yes 2
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Positive: great beach, food was good, 1 mile walk from town, ac in rooms, service staff Negative: we are on our honeymoon and even though we booked a honeymoon vacation we have received nothing. We even brought our wedding certificates. The pool is so hot that you can't even go in it to refresh, there are kids everywhere and the... More

Was this review helpful? Yes 2
Edenbridge, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've visited as a couple as well as with three of our children but as this vacation was primarily to renew our vows there was a grand total of 19 in our party (aged 3 months to 74 years old). And what a vacation it was! The hotel is beautifully laid out and the food and drink is both plentiful... More

Was this review helpful? Yes 2
Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We visit this hotel two years ago and loved it, went to Cancun last year but missed the atmosphere of this hotel. The staff are excellent and can't do enough, the food is first class and will be back to this hotel again.

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Grayson, Georgia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I just returned from a week at Riu Palace, Riviera Maya. While overall, our trip was wonderful, there were a few issues that we were not happy with. First, let me start with the good things. The resort is beautiful! The lobby and grounds are outstanding! The location can't be beat! The resort is on the prettiest... More

Was this review helpful? Yes 1
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Family wants to come back and that's what it matters! Facilities are clean, service is excellent, show every night , good food, prime location and service very good! Very special Kudos to the other services/entertainment team: Mariachis, Michael Jackson and Elegant shows were fantastic!!!

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

This resort is truly amazing. The buildings, grounds and decor are lavish and elegant. The beach is wide and the color of the water is so beautiful that I kept wondering if it was real. There are lounge chairs under gorgeous palm trees or out in the open. The food is wonderful! I loved the buffet restaurant called Don Manolo,... More

Was this review helpful? Yes 1
Croydon, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Wow!!!!! My first time in Mexico and in a Riu hotel, the hotel was amazing it was very clean & tidy with plenty of space in the rooms. The food was excellent plenty of choice in the buffet restraunt, we went to chillis & to the Brazilian which was faultless again. There was plenty of activities to do during the... More

Was this review helpful? Yes 5
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stop thinking about it, Book it and go!! This place is outstanding. First of all, We went and got married at this hotel and had 10 total people. Ages from 24 to 62, everyone wants to go back. The wedding planners there are so great and detail driven. The service is 2nd to NONE. We have been there 2 times... More

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great food, great drinks, beautiful beach and amenities! My only suggestion would be to make the swim up bar adult only. I don't really care to have pool water in my drinks. Riu hotel Mexico down the street offers an adult only swim up pool bar that is cleaner and more relaxing. So there are options.

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(21)
  • Room service(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

3,866 photos of this hotel

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Hotel & grounds (844)
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Dining (254)
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Family/play areas (49)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#23 Top resorts Hotel in Playa del Carmen #25 Spa Hotel in Playa del Carmen #25 Luxury Hotel in Playa del Carmen #27 Romantic Hotel in Playa del Carmen #28 Family Hotel in Playa del Carmen #31 On the Beach Hotel in Playa del Carmen
Hotel Class
Number of rooms
400

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