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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Hotel Riu Palace Riviera Maya
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4,271 Reviews from our TripAdvisor Community

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Ashburn, Virginia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

2-5-16: My 3rd time at this resort. It is really great. I do have some things to pass along: The food is really good, unless you need chicken nuggets at every meal...There is a LOT to eat at all meal times. If you read anyone complaining about the food, they probably eat at McDonalds all the time. The staff are... More 

Helpful?
1 Thank David20147
Burlington
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Riu Palace Riviera Maya for 2 weeks staring Jan 18-16. (Signature Tours) On arrival check in was quick and easy, we were assigned room 3071 which is in the south wing. Upon entering the room we noticed a very strong musty odor and a “sewage” smell and we put this down to the room not have been... More 

Helpful?
2 Thank t2311ps
Bel Air, Maryland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I recently traveled to Riu Palace Riveria Maya with my husband and my 2 children who are 22 and 20. The resort was beautiful, the staff was wonderful and the beach was amazing. After 2 days at the resort I became violently ill as did my 2 children. We all ate different things while we were there. We never drank... More 

Helpful?
3 Thank TrishaS31
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for highlighting our wonderful staff and amazing beach. We work hard to make all of our guests comfortable and welcome. On the other hand, it is very disappointing to read that you became ill. For RIU, hygiene and quality control are taken seriously; we follow strict procedures while handling our food products in order to prevent... More 

Buenos Aires, Argentina
Level Contributor
108 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed in Riu Palace Riviera Maya for 3 nights, at U$S 450 per night. It was the only Riu hotel with availability, that's why we chose it. The check in took almost 1 hour because of a trainee employee. When entering the room we were greeted by a cockroach. The small fridge didn't work, I had warm beers, big... More 

Helpful?
3 Thank Pam70
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for choosing our hotel for your holiday in Mexico. We appreciate your positive comments about our staff as well as the quality of the food and beverage served. It is very important for us to know that our guests are satisfied with our product. On the other hand, we are sorry to read that the fridge... More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel lobby is beautiful, boasting high ceilings and chandeliers. I've stayed at RIU hotels in a few other countries and I always experience such friendly and accommodating staff. The hotel is clean, but the pools could have been better. The main pool had debris and you could see the oil from other pool goers collecting right near the stairs.... More 

Helpful?
3 Thank CKimberly
Toronto
Level Contributor
116 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is magnificent in many ways! The grounds are beautiful, the beach is epic - long white sandy beach and the food is excellent! However there are a few drawbacks that affect my decision on whether to return. The entire resort is centered around the courtyard. Our junior suit superior room facedthe fountains and courtyard. The courtyard is anchored... More 

Helpful?
7 Thank granddamme
Weymouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Had a great time, bars, food, staff and beaches excellent. We tried the Brazilian, Mexican, steakhouse and Krystal restaurants, food great but portions too big.i Hotel needs a sensitive update, but while they are working out what to do they should make minor improvements

Helpful?
1 Thank Diane L
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed a week at this all inclusive resort. Decor is befitting of the "palace" name. Rooms and some areas in need of a decor update/refresh however hotel and rooms are very clean. Best reasons to stay here: #1 Every staff member is friendly and helpful - restaurant staffs go above & beyond during every interaction. Staff frequently checks on guests... More 

Helpful?
8 Thank WGlady
Michigan
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My trip was from January 22,2016 - January 25,2016. I stayed in room 2010 with 2 other friends. My other friends stayed in room 2015. Our room had 2 beds that were pushed together. Housekeeping did a wonderful job keeping the room and bathroom clean. The fridge was stocked daily with beverages. During my short stay I spent most of... More 

Helpful?
2 Thank S A
Frankfort, Indiana
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly We were booked in Hotel Tequila. Get there, no rooms available. So we get upgrade to Palace. Which is fine but not what we had researched. We chose Tequila for a reason. Palace is not it. Hotel in need of a bit of a face lift. All inclusive is a scam. We managed to eat at the Hotel twice... More 

Helpful?
7 Thank Mark W
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