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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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3,917 Reviews from our TripAdvisor Community

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Traveler rating
    2,401
    1,000
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    129
    78
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1,015
1,960
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (739)
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Lake Texoma
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is now my 3rd visit to this Riu Palace/ everything complex in Playcar, Playa Del Carmen. This one of course was my favorite of all. Safest place on the block. Walk at day or night, and leave your bag on the lounger all day. No worries We traveled in mid June 2015 with just 3 of us this time.... More 

Was this review helpful? Yes 2
Amsterdam
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved our stay here!! The rooms, grounds, drinks, food, staff...everything was absolutely PERFECT. We love the old-school deco in the rooms and lobby. The food was ever boring, plenty of placed (a la carte) to choose from, but the buffet was also grand. The room was cleaned really quickly. The drinks were amazing and the waiters were always in... More 

Was this review helpful? Yes 4
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Room was nice. A/c was not the coldest, but the fans helped, Outstanding staff and service they were very friendly and helpful. Enjoyed the evening shows and the drink of the evening. The buffet food was good and had lots of choices The specialty restaurant was nice and a good change of pace. The steakhouse was an open air restaurant... More 

Was this review helpful? Yes 3
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This letter is regarding our very recent VACATION to the Riu Palace at Riviera Maya. I'm still so sick from our experience there! I had to stay in my room shortly after we got there. Severe stomach issues that continue until today. I've been to Mexico numerous times, NEVER having this horrible situation! Almost all the members in our group... More 

Was this review helpful? Yes 3
Little Rock, Arkansas, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Room was nice... it stayed cool with the fans on. The pool and beach area were awesome. Seaweed everywhere, but they did drag the beach to try to clean as best they could. The food mainly left more to be desired. I wasn't impressed. Bartenders and servers were very fun!

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent venue and resort with literally little to say negative. Genuinely people do have negative experiences of this hotel may expect far too much. Staff are humans and not slaves and the way some "guests" treated staff it was ridiculous and my experience was a positive one. As an example, my room had a leak, what did the front office... More 

Was this review helpful? Yes 5
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our family including my parents, my husbands parents, my Aunty and Uncle and some friends, visited this hotel in February for our wedding which was AMAZING. The hotel and staff were fantastic, the entertainment team were great too, and the activities team in the day kept everyone entertained, we played loads of games. The wedding was so easy there was... More 

Was this review helpful? Yes 2
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Hotel was elegant, beautiful, clean. Pool and pool bar amazing Beach georgous. Was able to walk to downtown Playa Del Carmen from our hotel beach. Food just ok. Breakfast was the best. We ate out and enjoyed the bars and restaurants in the downtown. You need reservation at hotel for dinner and I have no sense of keeping on time... More 

Was this review helpful? Yes 2
Level Contributor
90 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My 18 yr old daughter and I stayed here for 11 nights and enjoyed it very much. Amazing food at all the restaurants!!! Lovely room, wonderful staff, great entertainment, beautifully landscaped facility and shady beach. My only complaint (and it's small) was that the doors didn't shut automatically when we left the room like the hotels in America.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This review is based on my truthful opinion of the Riu Palace riviera maya I have just returned from the beautiful hotel where I stayed with my 2 sons aged 11yrs and 16yrs and my mum. We have traveled all over and rate this hotel as beautiful. Yes every review you read praise the staff and they truly work there... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
Questions? Get answers from hotel staff and past guests. Ask a question

4,374 photos of this hotel

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Pool/beach area (1070)
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Room/suite (321)
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Family/play areas (63)
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Dining (300)
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Hotel & grounds (957)
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View from room (171)
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Business center/function rooms (15)
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Bathroom (31)
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2:19
Videos (10)
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Other (1219)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (202)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (29)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

Management photos: Courtesy of the property manager

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All management photos (15)
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Hotel & grounds (3)
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Pool/beach area (1)
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Other (11)
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