We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

Hotel Riu Palace Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Hotel website
Hotel packages
Hotel deals
Hotel amenities
Special Offer
Turn Spring Around!
Save Saved
You added Hotel Riu Palace Riviera Maya to your Saves list
Hotel Riu Palace Riviera Maya
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
86%
Ranked #37 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed today
717Dave Florence, South Carolina
  • Reviews (3,051)
  • Photos (3,697)
  • Prices
  • Amenities
  • Room tips (523)
  • Back to top
Write a Review

3,051 people have reviewed this hotel

Traveler rating
    1,866
    767
    248
    106
    64
See reviews for
727
1570
22
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (523)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Florence, South Carolina
1 review
4 of 5 stars Reviewed today NEW

Just spent a week here and had a nice time. However, there are a few flaws that I feel need to be pointed out for those vacationers considering this property. I will start with the positives that are also mentioned consistently in all these reviews. Service is excellent. the employees are extremely friendly and more than willing to help you.... More

Was this review helpful? Yes
Collinsville, Illinois
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed today NEW

Simply Amazing. Top Of The Line All Inclusive. Date Of Stay April 11th to April 18th. We just arrived home yesterday. I have not written a review for Trip Advisor in ages. For several reasons including the passing of a child and also it’s been a while since we have traveled. I did stay at the RIU Palace Mexico in... More

Was this review helpful? Yes 4
Rochester, MN
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I loved this property. Loved it! We cannot stop thinking about our trip and cannot wait to return. From the moment we arrived the staff could not have been more welcoming, responsive or friendly. Professional and outgoing, plus friendly when addressed, yet not at all over the top. The management of the hotel must be among the... More

Was this review helpful? Yes 4
Milwaukee, WI
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The staff, the scenery and the accommodations are excellent! We had so much fun with the staff; they were super friendly and helpful. We booked through Cheapcaribbean.com and they had a representative on site to help us with any excursions or anything else we needed assistance in planning during our stay. The restaurants were very good and there was a... More

Was this review helpful? Yes 1
Duncan, Oklahoma
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I took my daughter to the Riu for her wedding. A little confusing getting it arranged from the U.S., and the "free" wedding does cost, but nothing like having one inthe U.S. Once we arrived, the wedding planner was great! All plans came together with no drama and smooth as glass. The dinner after was wonderful (and the cake). We... More

Was this review helpful? Yes 4
Tampa, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything was fantastic from check in to check out. The lobby, grounds, pool, beach are all gorgeous. The wait staff is superb--never seen people work that hard since my last Riu visit. Everyone is friendly and seem to be genuine for the most part, however, I can't blame them if they're not given their hours and how hard they work.... More

Was this review helpful? Yes
Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I spent 3 nights at the Riu Palace Riviera Maya with my 15 year old son and husband. This resort was absolutely wonderful! I travel a lot since I am a travel agent, and the service at this resort was as good as it gets! This was spring break week, and there was never a line for a drink, and... More

Was this review helpful? Yes
Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my 3rd time to Mexico, First time staying at this resort. Last year we stayed at the Riu Mexico palace, (though it was remodeled, very beautiful in fact. it is large, everything is far, and it felt cold to me, staff were friendly, but the guests were not, it was very snobby) But the Riu Riviera maya is... More

Was this review helpful? Yes 3
Bloomington, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Hotel Riu Palace Riviera Maya from March 22nd to March 30th. This was our 5th stay at a Riu resort and we were not disappointed. The beach is beautiful. The water was warm and clear. There were a few days with waves due to wind conditions but most days it was wonderful. The service at the... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I visited from march 31th until April 6th for a wedding party. As this was our first trip to Mexico, we were not sure what to expect. We were greeted at the door with a big smile. The rooms were done early so we were able to get in right away. The pool staff was amazing and... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Hotel Riu Palace Riviera Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Riu Palace Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(21)
  • Room service(21)
  • Beach area(18)
  • Lounge chair(14)
  • Musty smell(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Caribbean Online Mgt Corp., Amex, BookIt.com, Tingo and Hotels.com so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Palace Riviera Maya
Riu Palace Riviera Maya Hotel
Riu Riviera Maya
Riu Palace Riviera
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

3,697 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3471)
Viewed
Pool/beach area (855)
Viewed
Hotel & grounds (825)
Viewed
Room/suite (263)
Viewed
Dining (235)
Viewed
Family/play areas (48)
Viewed
View from room (143)
Viewed
2:19
Videos (9)
Viewed
Bathroom (24)
Viewed
Other (1069)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (203)
Viewed
Amenities (21)
Viewed
The Hotel (33)
Viewed
Restaurants and Bars (27)
Viewed
Pool (17)
Viewed
Junior Suite (Pre-Renovation) (30)
Viewed
Jacuzzi Suite (Pre-Renovation) (26)
Viewed
Guestroom with Two Double Beds (21)
Viewed
Guestroom with One King Bed (17)
Viewed
Beach (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Pool/beach area (6)
Viewed
Dining (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Other (13)

Best prices for your stay

Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Travelocity Expedia.com Orbitz.com
and 5 more sites!

Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Top resorts Hotel in Playa del Carmen #25 Luxury Hotel in Playa del Carmen #26 Romantic Hotel in Playa del Carmen #29 Family Hotel in Playa del Carmen #30 On the Beach Hotel in Playa del Carmen
Hotel Class
Number of rooms
400

See which rooms travelers prefer

Sorry, our search service is down. Displaying the most recent room tips below.