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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,721 reviews from our community

Traveler rating
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951
1,865
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Castle, Delaware
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Riu Palace has some issues that need to be improved upon. Check-in 3pm, however myself and the two other couples I was traveling with didn't get our rooms until closer to 4pm. My room had dirty sheets and stained towels and left over heart shaped balloons from the couple staying in the room prior to us. Another couples toilet didnt... More 

Was this review helpful? Yes 2
Milton, Vermont
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Before you read this review (if you do haha) please understand that we give this resort a very high review. Our "complaints" are just general things that we noted in our opinions that would take it to the 5 star level. We loved every aspect of our vacation! But I like to share the little things with everyone. Room: 4.5/5... More 

Was this review helpful? Yes 3
Boca Raton
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

Never again. Arrived and was placed in room that is next to lobby, requested room change due to nose, no not possible. Next day requested again after many many conversations with staff. Finally a room change. I should have dealt with the nose. The next room had baby roaches. They were on the bed, in bathroom and every time I... More 

Was this review helpful? Yes 3
Shakopee, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel from March 31- April 7. We have been to Mexico for the past 7 years, but this was our first Riu experience. We were traveling with another family. We took the advice of others and emailed ahead asking management to please put us next to each other on a high floor facing the fountains. When... More 

Was this review helpful? Yes 2
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My son (13) and I have just returned and were very sad to leave. We had no problems with our room or hot water in fact the room was lovely. I think the hotel was great as it was and should avoid modernising it's look. We also liked the Mexico down the road and visited a couple of times for... More 

Was this review helpful? Yes 2
lancaster ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just back from a great week at the riu. We have been going to parts of mexico for over 25 years for vacation been about everywhere. This hotel is one of the best hotels we have ever been to. The food was great and a lot of it. The service was 5 stars the staff was incredible.Nightly shows were good.... More 

Was this review helpful? Yes 2
Mississauga, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a great family vacation. Let me start by saying the SERVICE is OUTSTANDING! The waiters in the restaurants and on the beach bend backwards for you. Please tip them - they deserve it... The food in the main dining room was EXCELLENT - and definitely exceeded my expectations. I've stayed at the Royal Hideway and the Royal... More 

Was this review helpful? Yes 7
UK
Contributor
15 reviews 15 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Riu Palace 27 Mar - 10 Apr. It really is a luxurious hotel. The food is fantastic and there are six restaurants plus the main dining area where the food is as good as any of the restaurants but with a better selection. During the first week there a large group of spring breakers from the... More 

Was this review helpful? Yes 5
Hampshire uk
Contributor
19 reviews 19 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel for 2 nights after the tequila offered a promotion to us, this hotel is definitely 5 star, everything from the rooms which we were given a suite to the restaurants the food was amazing the service was second to none, bar staff that come onto the beach and the pool to get your order for drinks,... More 

Was this review helpful? Yes 5
Portland, Maine
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My group stayed at the RPRM from 03/29 - 04/05. We were there while the hotel was having some infrastructure problems, most significantly no hot water for half the resort. We were in the part that had no hot water. Also, one of our rooms had a toilet that didn't flush properly. We absolutely love Playa del Carmen and after... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Very good(31)
  • Pool bar(30)
  • Great time(17)
  • Specialty restaurant(17)
  • Room service(17)
  • Palm trees(14)
  • Steak house(13)
  • Pool area(11)
  • Lounge chair(10)
  • Beach area(8)
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