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All 199 Playa del Carmen hotels

Hotel Riu Palace Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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86%
Ranked #38 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Csoukup24fan Alburnett, Iowa, United States
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3,204 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (563)
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English first
Alburnett, Iowa, United States
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and stayed at the resort from July 12- July 19 to celebrate our 15th anniversary. The resort came with high recommendation from many friends. The resort had a large reputation to uphold and it certainly did that. We had previously stayed at the Riu in Cancun and were looking at the line of Riu's for this trip. Stop... More

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San Francisco, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everything from check-in to check-out was smooth. We were upgraded to a bigger room because they were full of the rooms we booked. The service and hospitality were outstanding and everything ran very smooth. It was my first time at a Riu after being suggested to stay there. I'll definitely be coming back the next time I want a relaxing... More

Was this review helpful? Yes 2
Houston, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here from July 11-17th. This place is great. Everything is as advertised with no up charges or hidden costs. The staff is 2nd to none. Even though this is a large place the beach, pool, restaurants, and other amenities were never crowded and there are no wait times. The staff is prepared for the meal rush. It didn't... More

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
4 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here from the 10th-24th June, we did not expect the welcome from all the staff that recognised us, it made us feel very special. The hotel had granted our wish(by e-mail) for a lower floor room due to my disability, and it was absolutely fabulous. The food was vastly improved since the arrival of the new executive chef... More

Was this review helpful? Yes 7
San Antonio, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

One of my favorite Hotels down in Playa. Close enough to downtown that it only takes 3 minutes by taxi. The pools are great, love the swim up bar. The white sandy beaches are magnificent. For me this is what I look for in a hotel. Lying on the beach under the palm trees, waiters bringing me tropical drinks all... More

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Corinth, TX
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
271 helpful votes 271 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a long winded, detailed review but I write this on behalf of people who are considering different resorts and different areas of the Cancun/Riviera Maya. I need to preface this review by saying that my husband and I had been to the RIU Palace Mexico in 2002 and 2003 – long before this RIU Palace Riviera Maya had... More

Was this review helpful? Yes 16
Farmington, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

RIU Palace Riviera Maya is an amazing Resort with a beautiful interior, delicious food and a wonderful Staff. We enjoyed a few of the restaurants on property, but always found ourselves going back to the main Restaurant with the buffet lines. I have never seen so much food and options. Many main dishes prepared per your requests. Champagne and wines... More

Was this review helpful? Yes 3
Sunbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel looks very impressive the staff are so friendly a joy to be,with the choice of food for everyone, the hotel is spotless, anything you want or need isn't any trouble, the only down side was on arrival in our room a lovely size but a musty smell in the bedroom, thought the smell would leave and we did... More

Was this review helpful? Yes 1
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back from this hotel. Food excellent, staff wonderful, rooms lovely although other guests could be quieter at night! Beds really comfortable. Only critisisim was for the pool area . The pool next to the bar had a scum on it by the afternoon, filters may have not been working and some people were drunk and noisy but you could... More

Was this review helpful? Yes 1
Burlington
Contributor
12 reviews 12 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

No need to hesitate when deciding to book here. I have been to different hotels in Mexico 7 times now, as well as am an avid traveller and this place was everything I wanted in my vacation! We couldn't have been more pleased. Staff- the friendliest and most caring staff at any hotel (including sandals). We had a 7 month... More

Was this review helpful? Yes 10
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(21)
  • Room service(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#23 Top resorts Hotel in Playa del Carmen #24 Spa Hotel in Playa del Carmen #25 Luxury Hotel in Playa del Carmen #27 Romantic Hotel in Playa del Carmen #28 Family Hotel in Playa del Carmen #31 On the Beach Hotel in Playa del Carmen
Hotel Class
Number of rooms
400

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