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Hotel Riu Palace Riviera Maya

4.0 of 5 Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,537 reviews from our community

Traveler rating
    2,181
    888
    282
    115
    71
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898
1,784
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (637)
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San Diego, California, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

Awesome service with all inclusive package! Food and drinks were amazing, people wait on you hand and foot and are extremely friendly. I have absolutely no complaints, I have even tried to find something bad as it seems to too good to be true! Beautiful beach, pool, and courtyards! Free entertainment every night. Simply perfect!

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Austin
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Family friendly upscale feeling resort with an excellent beach (weather cooperating of course!). The nightly buffets were varied and had many, many choices. I am a vegetarian and most nights found enough different foods to fill my plate. The salads and fruit, especially were fresh and very flavorful. High quality alcohol was available once asked for. The resort has one... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Dream Resort! Staff could not be friendlier. Rooms are clean. Nightly entertainment is active! Drinks are strong UV rays are bronzing! Water's blue! Sand is sugar! Beautiful property with great food! Wonderful place and reasonably priced!

Was this review helpful? Yes 4
Greater London, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Recently returned from Mexico, cannot fault the hotel and staff. Food was excellent to the point we did not book any of the a la carte restaurants. This was our second visit to this hotel and we would definitely go back again. Have to mention the staff, Joe, Islas, Claudia and especially the entertainments team, Ricki you are a star... More 

Was this review helpful? Yes 7
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our first trip to an inclusive, we were extremely pleased with all the choices for food, everything we had was great. One of the nicest beaches I have been on. Service on the beach was OUTSTANDING. Jan 11 -16 2015.

Was this review helpful? Yes 2
Toronto, Canada
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just got back from Mexico and had a very nice time. Buffets were great and the service was excellent. Friendly atmosphere. For handicap people there are only 2 elevators. 2nd floor hallway near the elevator had a rude odour. Rooms were okay could be updated especially the bathrooms. Nice beach, great pool, good parasailing -nightly entertainment with the bands was... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We arrived Christmas Eve for 2 weeks. Quick and easy check in once we found someone to help with the luggage. Nobody there to greet us as what we have had in all other hotels but still lovely all the same. Just trying to be honest about all aspects for other potential guests We walked into our room and as... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I arrived Xmas day for our second visit to Riu Palace, check in was quick and efficient. Food and service exceptional, staff could not do enough for you, always on hand to help or get drinks either in restaurants, by the pool or on the beach.Special thanks to Joe(amazing smoothies) Islas,Xaviar,Claudia, Alex,Russell and all the rest of... More 

Was this review helpful? Yes 4
florida
Contributor
13 reviews 13 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This was out 5th stay at the RPRM. When we checked in we had booked a jr suite and were upgraded to the superior jr suite. Let the birthday stay begin. That was just the beginning of our awesome stay. First night we ate at the buffet, always good and can find something to eat. Night 2 was at Krystal,... More 

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a week at the Riu. Having never been to Mexico we read the reviews with interest and what we found - Yes, there is a musty smell. Disappears shortly after your arrival, and a non-issue. The rooms and hotel may be showing signs of wear, but clean and beautifully maintained. Our rooms were in the courtyard with... More 

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Very good(50)
  • Pool bar(44)
  • Palm trees(28)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(20)
  • Room service(20)
  • Beach area(16)
  • Lounge chair(14)
  • Musty smell(13)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen

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