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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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3,667 reviews from our community

Traveler rating
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933
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saltair B.C.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Us three close girlfriends shared a room at this luxurious, highly recommended resort just a short 20 minute stroll to the action of 5th Avenue in Playa del Carmen. Our room was very comfortable, with a large single bed being brought in to accommodate the third person. The large bathroom did not have a towel rack anywhere to dry your... More 

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Bristow, Virginia
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I highly enjoyed our trip here. We were there in mid February and the weather was wonderful. A bit breezy but still pretty warm and enough to get a nice color to your skin. The hotel was beautiful but did show some wear in areas. Our shower had a push knob to turn shower head on year ours did not... More 

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Bettendorf, Iowa
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our fourth vacation at an all-inclusive resort (our second at a Riu property). The resort is beautiful and clean inside and out and every single staff member was friendly and accommodating. Awesome pool and beach.

Was this review helpful? Yes 5
Saint Louis, Missouri
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Here are a few highlights of our trip we were on spring break with 5 families: $500 stolen from a room safe, very unhelpful staff, no manager or supervisor on duty 24 hours. Refused to call police. Many room Key issues Clothing disturbed Several different room safe issues Very Noisy halls Ice in the machines dirty Breakfast best meal of... More 

Was this review helpful? Yes 3
White Pigeon, Michigan
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

There was not one negative thing to be said the entire week we were at this resort! By far the best all inclusive we have ever been to! The service was outstanding and the food was excellent every time! The beds are very hard but if you like a hard bed, then even that's a positive. We will definitely go... More 

Was this review helpful? Yes 5
Prince George, Canada
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from maya Rivera on Monday march 16th, we went with four other couples, we had an amazing time and would go back to this resort, loved the beaches great food and entertainment. We had Rapael and his twin brother Alex that always had a table ready for us at breakfast, loved the Brazilian and chilli's steak... More 

Was this review helpful? Yes 3
Boise, Idaho
2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

As a wedding party of 26, staying for 7 - 11 days and having tremendous amount of email communications (also thru a travel agent), we had a few room issues. Rooms were resolved by our group swapping correct rooms and making concessions. the bride and groom finally received the room upgrade promised after day 3.the wedding was coordinated fully thru... More 

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Cambridge Ontario
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort lives up to the Riu Palace standard. We liked the old colonial decor and architecture. The location on the beach in Playacar is great. It's a beautiful expansive beach and you can walk it into Playa del Carmen or walk the sidewalk at the front of the resort into town. Playacar is a nice community to walk around.There... More 

Was this review helpful? Yes 6
Gatineau, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

When we arrived we could tell that this hotel was a Palace by all means, the entrance is so spectacular.....Check-in was very quick, I must say Hugo is the very best, he was so accommodating. When we got to our room on the first floor we didn't like it at all, could not have been further out than this. The... More 

Was this review helpful? Yes 3
Greenville, South Carolina
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort exceeded my expectations. My daughter (college age) and I were looking for a quick getaway and we stayed her for 4 nights. I will add that we did not find it on our own, but through Jennifer Toren with Trip Guy, an online travel agency that I discovered through another review on Trip Advisor. Bravo to Jennifer! She... More 

Was this review helpful? Yes 13
Hotel Review Summarization

What travelers say

  • Pool bar(34)
  • Very good(33)
  • Great time(18)
  • Room service(18)
  • Specialty restaurant(17)
  • Steak house(17)
  • Palm trees(16)
  • Pool area(11)
  • Lounge chair(11)
  • Beach area(10)
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4,163 photos of this hotel

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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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The Hotel (33)

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