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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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3,937 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Riu Plaza Rivieria Maya is one of the best all-inclusive resorts I have ever stayed In. you really never have to leave the resort to have a great vacation. However, Expedia's local associate Best Day (BD) Travel is highly organized and punctual for any local tours that you book through their agent who is located in the resort lobby.... More 

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Edenbridge, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

It seems that we only go to Mexico and only to this hotel. Well, if you ask the family they will tell you that's okay by them! 19 of us visited this time and yet again very little that disappoints. The free WiFi is next to useless and parts of the lovely buildings look a little bit shabby - apparently... More 

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Richmond, Virginia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The girls and I did a trip to Riviera Maya and what a time it was...I still have dreams about our awesome trip! The cool sandy beach, the serenity, the food, yoga, massages all of it was great! We left the resort one day to see the Ruins...which were what ruins should be. But why talk about the dead when... More 

Was this review helpful? Yes 1
San Jose, Costa Rica
1 review
5 of 5 stars Reviewed 3 days ago NEW

We spent 4 nights and loved the resort and the customer service also. Lot of activities inside the resort and the beach is awesome. With the all inclusive package and 3-4 restaurants you could eat and drink as much as you want. Also loved the after dinner shows.

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Spain
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just back from spending 7 days at the Riu. Will keep the review sort and sweet! Food i thought was excellent, mainly eat at the buffet, did not find the need to book all the restaurants. Service, waiters were superb. Rooms needs some updating, i was lucky enough to get upgrade to suite facing beach. Huge room with jacuzzi bath.... More 

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Cecil, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Spent a week at the RIU with our entire family. Had been planning this for a long time and it was well worth it. I recently retired so to get our entire family together was extraordinary in itself. I had read many reviews before we got there and I must say many of them were helpful but also a bit... More 

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Chester
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Myself and my family have just returned from 2 weeks at the Riu Palace (Riviera Maya). We are in our forties and have a 10 year old daughter. Generally we buy 4/5* hotels so this review is based upon that standard. Broken down in to the good the bad and the ugly for ease...(I hope its helpful) Greeting at Reception... More 

Was this review helpful? Yes 3
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

On July the 21st 2015 it was our 25th Wedding Anniversary and we had decided that we wanted to celebrate it somewhere special and with our children, we had been to the Riu Riviera Maya Palace 2 years earlier and had loved it and decided this was the perfect place for us to all go!! The hotel has fabulous rooms... More 

Was this review helpful? Yes 3
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at this hotel to celebrate our wedding anniversary. The hotel was really nice and we didn't have a problem getting reservations at any of the restaurants. The beach was beautiful! We will be staying in this area for now on. beach-

Was this review helpful? Yes 1
5 of 5 stars Reviewed 1 week ago

We stayed from July 8-July 14,2015 This hotel was amazing with so many amenities. The food was great. We tried all the a la cart restaurants as well as the buffet. Superb! The staff were super friendly and the resort was kept in immaculate condition at all times . The bad: the only bad thing which isn't the hotels fault... More 

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Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
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4,403 photos of this hotel

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Dining (300)
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Hotel & grounds (957)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (29)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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Other (11)
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