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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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3,873 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (732)
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I have been to other Riu palaces and they have been awesome. At first glance, this is a beautiful hotel. It's laid out nicely so it's easy to find your way around. The buffets are nothing more than sub par. Drinks are weak. Pool area needs to be re done. The beach area was the best area to lay, but... More 

Was this review helpful? Yes 1
Prestatyn, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW

This is our 6th visit to this hotel and what can I say but another excellent holiday. We always book a suite as with my husband needing a wheel chair it is more roomy than a jr suite. Suemy was as usual around the pool area serving drinks with her fantastic smile . Freddie in the buffet was very good... More 

Was this review helpful? Yes 1
Helenville, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great resort. My wife and I have been on dozens of caribbean dozens of times and this is only one of two resorts that we are going back to because we liked it so much. We were there in January of this year and we're going back on August 1st. Great food, beautiful lobby, great staff and nice room. Only... More 

Was this review helpful? Yes 2
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Pro's: Staff was very friendly with overall good service. Location, location, location....Short cab ride or walk to 5th Ave. and close to great Eco parks and Akumal. Nice Beach Firm Mattress Hamburgers on beach were good. Chili's Steak Dinner and Krystal were both very good. Cons: Pool is in pretty bad shape with several tiles missing as well as stains.... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Would not hesitate to make another visit to the Riu Palace! The accommodations were wonderful, the service staff were superb, and the breakfast, lunch, and dinner buffets were delicious. The beach was lovely and the pool area was amble and great fun. The Riu Palace is part of a five resort complex that is available to all guests but we... More 

Was this review helpful? Yes 3
Chicago, Illinois
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I think the only thing I did not like was the California king size bed. All that is, is two full size beds put together. I did not dig that much. Other than that, all was beautiful! Service was great! Food was delicious. They should invest on some machinery to remove the seaweed, but it was raining for a few... More 

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Falkirk, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I know that a review can be dismissed with its emphasis on being either extremely complimentary or negative. I will attempt to give as balanced a review on this really fine holiday destination. I must confess to have been tempted to confirm its excellent status but for the evidence that the property although being majestic in its own right, is... More 

Was this review helpful? Yes 5
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked at the RIU palace based on a friend's recommendation. Took the girl here, and had a fantastic time. The place is beautiful, extremely well kept and has a nice Mexican but modern decor. I booked the superior suite, one that faces the courtyard/ocean, having the balcony was very nice on the 2 days it rained. The storms down there... More 

Was this review helpful? Yes 8
Green Bay, Wisconsin
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at many Riu properties in the last 10 years, but this one takes the cake! Fantastic beach, wonderful service, clean accommodations, and close to Playa Del Carmen. The issue I've had in the past with Riu Resorts is that I'm never able to make a dining reservation. That was not the case at this resort. We were... More 

Was this review helpful? Yes 11
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a fortnight in June, amazing hotel with great staff (suemy was the best, she always paid lots of attention to my two girls, always had a smile and never stopped working! ) the buffet resteraunt was excellent but got a bit boring after two weeks but saying that there was so much to choose from u cant... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
Questions? Get answers from hotel staff and past guests. Ask a question

4,328 photos of this hotel

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Pool/beach area (1060)
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Hotel & grounds (954)
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Business center/function rooms (15)
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Family/play areas (61)
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Dining (298)
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View from room (170)
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Room/suite (319)
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Bathroom (31)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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Hotel & grounds (3)
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Pool/beach area (1)
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Other (11)
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