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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,801 reviews from our community

Traveler rating
    2,335
    967
    297
    124
    78
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973
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Myself and my partner stayed at Riviera Maya in August last year for 2 weeks we are early 20's. We had an amazing time! Staff are very friendly and attentive. The food is delicious, I thought the Krystal fusion was by far the best! We also did the private meal for two on the beach which was gorgeous a 3... More 

Was this review helpful? Yes 6
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We just got back from staying at the Riu Palace and the staff, service and in particular the food was awesome. Our room was extremely clean and the air conditioning was delightful after a long day out in the sun. Felt pampered by the staff. If you needed something, a call to the front desk had someone to the room... More 

Was this review helpful? Yes 2
Hungary
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have spent 10 nights there in May, 2015. This was our first time in Mexico and in RIU. Actually we wanted to stay at RIU Palace Mexico, but it was fully booked so finally we have chosen Riviera Maya. I believe it was a good decision. We visited RIU Palace Mexico during our stay (as RIU guests you can... More 

Was this review helpful? Yes 3
Turlock, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel needs some TLC, suite sinks were clogged and the bed was very uncomfortable. Main level of the hotel; to get to the ground floor you had to go down the stairs, no elevator. Buffet was good all day and every day, however they should remove the “old” carpet! Appearance of the restaurant should complement the food. There are... More 

Was this review helpful? Yes 1
Perrysville, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

What an amazing place to stay. Great staff that worked thier butts off non-stop. Always found something good to eat and my wife really liked all the mixed fruity drinks. We will return!!!!!! Loved the pool area and the beach was very nice. The hotel grounds were emaculant.

Was this review helpful? Yes 1
Chicago, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the second year I stayed at this hotel. The staff are very professional and the food excellent and displayed in the most appealing way. The rooms were clean and always plenty of clean towels. The beach was beautiful, white sand and blue to blue green water. Lots of activities if that's what you like, from water exercise to... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

24 Hour room service was the best!! I was on an all expense paid business incentive trip - so I really can't comment on the value part of my stay. I do prefer Playa del Carmen over Cancun. It was a blizzard in Omaha when I left for Mexico so it was a literal "breath of fresh air".

Was this review helpful? Yes 2
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I traveled/met up with a group of friends from Michigan at the Riu this past April. Most had stayed there previously, we had not. We were beyond pleased with the property, the food (better than any cruise buffet food) and mostly the staff. The Entertainment/Services staff take wonderful care of you as much or as little as... More 

Was this review helpful? Yes 2
ENGLAND
Contributor
17 reviews 17 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Visited here last year for my husbands birthday. The hotel is set on a beautiful beach. I would have rated the hotel much higher except for the smell in the rooms, I complained about the damp musty smell immediately but was told by reception there was nothing they could do and that we were in Mexico. However this is not... More 

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janesville, wi
Top Contributor
81 reviews 81 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I traveled here for 8-days to get away from the cold of Wisconsin. We lucked out and booked an amazing resort. The resort is a little smaller than ones we have booked in the past but this worked in their favor. It felt intimate, less crowded, and plenty of attention given by all staff. The pool bar... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
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Dining (296)
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Bathroom (31)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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