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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Hotel Riu Palace Riviera Maya
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3,990 Reviews from our TripAdvisor Community

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    2,454
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (751)
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Sydney, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the second you pull up out front, this place is amazing! Room was spacious and comfortable, mini bar was well stocked and refilled daily. The hotel grounds are just stunning! The food was great, the buffet had lobster!! Japanese restaurant was terrible (stay away)!! But chillis was amazing! Went there for my birthday and the staff all sung to... More 

Was this review helpful? Yes 1
Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Room and pool were amazing as was the food at almost all the restaurants. Unlimited drinks at pool and nightly entertainment - who could ask for anything more. Only problem was lack of chaise lounges around pool, because people would save them and not come down until afternoon.

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here Sept 2013 and were so impressed we are going back Sept 2015. Where do we start?? Picked up at airport by private taxi, excellent, very efficient reception staff who also were on hand through the holiday to offer advice and assist with queries. We have previously stayed at the palace Bravaro in Dominican Republic which was great... More 

Was this review helpful? Yes 2
Rochester, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Myself and my boyfriend stayed at this hotel for a week back in September 2013. This wasn't actually the hotel we had booked but due to our original hotel having works done, First Choice upgraded us to this hotel which turned out to be loads better! It is clearly called the Riu Palace for a reason. When you walk in,... More 

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Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

my wife and i just returned from the Riu Palace, where we stayed on honeymoon. I have to say the hotel was amazing. The staff, layout, grounds, beach, activities, food and entertainment were all of the highest quality. On arrival we were given a room on the ground floor next to the pool, but it was too close to the... More 

Was this review helpful? Yes 2
Rotherham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited here in 2013 , best holiday ever booked again in 2016 , hotel absolutely fabulous, clean, all staff friendly and helpfull (arianna) , beach 2 mins from hotel own private beach with hammocks,water crystal clear with water sports (jet skis ). Food something for all such a good choice of food , carnt wait to go back ! 🌞🍻🍺🌞,... More 

Was this review helpful? Yes 5
Los Angeles, California
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We transferred here from the RIU Yucatan after being flat out disrespected by the front desk staff. Service here was excellent. We were well taken care by Alex. Food was great service was always excellent. They could improve the room service menu. Shame about the sea grass, but not hotels fault.

Was this review helpful? Yes 3
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel, excellent service esp ChaCha, Suemy, Victor, Lester, Rafa, Ricki Bobby, and the list goes on. Our family has been going to Riu Palace Riviera Maya for 5 years now and we are treated like family by the staff. People who are complaining about the seaweed is ridiculous b/c it's not the hotels fault. In fact, on my daughters... More 

Was this review helpful? Yes 3
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Really enjoyed our stay. Started a little apprehensive after reading some negative reviews but as usual, you can always find room for improvement but overall the property, room, staff and service was superb. We had a few small issues that were quickly attended to- especially when they were mentioned to Mary from the animation team-she came around the pool every... More 

Was this review helpful? Yes 1
Dollard-des-Ormeaux, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for one week at the Riu Palace Riviera Maya and it was an amazing resort. From the staff, to the pool, beach, food, entertainment, and location!! The staff never stops and is always working hard to give you the best service. They even have servers for the beach!! The rooms are nice and clean. The pool is huge... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
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4,468 photos of this hotel

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Hotel & grounds (965)
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Dining (301)
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Room/suite (325)
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Business center/function rooms (17)
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Family/play areas (63)
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Bathroom (31)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (29)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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Hotel & grounds (3)
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Pool/beach area (1)
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Other (11)
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