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All 199 Playa del Carmen hotels

Hotel Riu Palace Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #41 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
cubacrazyWales wales
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3,310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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wales
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed late August for two weeks, this being our fifth visit to the area. Location is fantastic, right on the fab beach and 5 mins from Playa Del Carmen. Building itself is very nice but needs a touch up all over. Beach and the waiter service is great, although umbrellas or cabanas on the beach itself would be nice. Pool... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First don't use TOP TOURS the agency located in plaza lobby. Our advisor WIlmur and Bruno lied to us and ripped us off. The resort is wonderful. Beach was beautiful and located right insight. The top shelf drinks amazing. The restaurant manager treated us wonderful. (Esteban) also Jorge in loppy bar was amazing. Professional. The entertainment was great. Michael Jackson... More

Was this review helpful? Yes 4
Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

In April of 2013, me and three of my buddies decided to take a all guys trip and we decided on this hotel and from the beginning we noticed that the property was extremely large to say the least. We all hung out at the pool the first day we were there and it was actually alot of fun. That... More

Was this review helpful? Yes 3
Dallas, TX
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my third visit to this hotel over the past 7 years. I love this place. Food is great. Buffet is great. Service is great. I can't say enough great things about this place. We stayed here with 10 friends over Labor Day weekend. Everyone loved it!

Was this review helpful? Yes 2
Springdale, Arkansas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Sarah with Beach Bum Vacation booked our travel and did a fantastic job. Everything went smoothly - I could not have been more pleased. Thank you, Sarah! This was such a great vacation, many more of our family and friends are planning to join us next summer!!! Six of us visited Riu Palace Riviera Maya from 8/8/14 - 8/15/14 and... More

Was this review helpful? Yes 2
Macclesfield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed stayed at the Palace for the last two weeks in August, with my husband and friends - we travelled on the dreamliner, which I found comparable to scheduled flights with Emirates or Singapore, although the staff were not particularly friendly. The hotel is lovely and the staff, brilliant. The restaurants are superb.( We didn't like the brazilian, but... More

Was this review helpful? Yes 3
York, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I am not very good at writing reviews but Ill have a go. We stayed here for 10 days end of August 2014 with Thomson. Both flights on the dreamliner were great except we had the exact same films and tv on way home as way out which was disappointing . The hotel is very beautiful with very friendly and... More

Was this review helpful? Yes 3
Chicago, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just got back from 4 days at the Riu Palace, Riviera Maya and had a wonderful, relaxing time. The resort was very clean and well groomed. The resort seemed to be only about half full during the time we were there so there was ample staff wherever we went. The resort staff was extremely friendly, appeared... More

Was this review helpful? Yes 6
Flint, Wales, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved this hotel, everybody was so friendly,the hotel is so clean and always being cleaned what ever time of the day, cause it is the tropics your clothes can smell a bit damp, air con through out the hotel which was a must,we went the last weeks in august, we hit the rainy season and when it rained oh my... More

Was this review helpful? Yes 3
UK
Top Contributor
120 reviews 120 reviews
36 hotel reviews
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in a Suite at the hotel during August. I agree with other peoples reviews that the air conditioning is extremely poor -to be honest I don't think it was doing anything at all apart from making a noise. The rooms are extremely dated and desperately need bringing into this century. Housekeeping are extremely noisy very early in the... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(21)
  • Room service(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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