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Hotel Riu Palace Riviera Maya

4.0 of 5 Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,610 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jerseyville, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars NEW

This resort is absolutely fantastic. It is just beautiful along with all the people that work there, our very favorites were Javier (beach bar) and Mary who was always there at breakfast and lunch to greet you. The beach is so pretty and the lounges under the palm trees were just perfect for relaxing. The buffet was so good and... More 

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 3 days ago NEW

We had our wedding on 8/23 at RIU Riveria Maya. The hotel is so gorgeous, wedding coordinator was amazing, bartenders are fun and lively. The beach is flawless. The pool was pretty awesome. So you're asking why only 3 stars?!? The CON: we had 60 ppl come to our wedding and 3 rooms were broken into... This included iPhones, iPads,... More 

Was this review helpful? Yes 9
Birmingham, Alabama
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I were invited to go on a week long trip by a vendor and after thinking about it a minute...Bullfrog and the Misses said Heck yeah! Friends, let me tell you this place was dinner than a frog hair! The pools, the ocean, the food, the service, the food, the lobby, the shows, the food, the activities... More 

Was this review helpful? Yes 2
Evans, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This resort has an awesome layout and great pool areas. The closeness to Playa del Carmen was great. This whole Playacar area is very well maintained and beautiful. The resort had great pool side activities and beach side lunch cookouts. The staff are great. Always attentive and once they get to know you a little they will have what you... More 

Was this review helpful? Yes 1
Kelowna, Canada
Senior Contributor
49 reviews 49 reviews
47 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Not to be confused with the other Riu Palace Mexico just down the road...this one is much nicer. My husband and I spent 2 blissfully, relaxing weeks here at the end of January/beginning of February. Our room was a Superior Junior Suite with a huge king size bed, a separate sitting area with sofa and chair as well as a... More 

Was this review helpful? Yes 8
Cissna Park, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This resort is beautiful both inside and out. It has a wonderful beach and the service is great. We have noticed a change in menu items at the specialty restaurants. Some were good and some were not. Staff is great. Location can't be beat! Within walking distance to downtown and is completely safe within a gated community. It would be... More 

Was this review helpful? Yes 3
Phoenixville, Pennsylvania
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from our 5th visit to the Palace. I have research many other hotels but this one is the best so far. Some say the mattress's were hard and I have to agree, but they have replaced all of them and are very comfortable. Since last year this place is even better. I did asl< allot of people who... More 

Was this review helpful? Yes 5
Ormskirk, United Kingdom
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived to the chaos of Cancun airport on !4th Jan 2015. 2 "Dreamliner" planes had landed at the same time and the airport couldn't cope, so after a 10 hour flight, it took us 3 Hours to clear customs, and a further 2 Hours before we checked in to our hotel.We were not very happy to say the least, but... More 

Was this review helpful? Yes 8
Midland, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Another awesome vacation, my other half (known as Mr. Miagi or Tex) and I have stayed here many times and once again no disappointments. Santos, Victor, Suemi, Exavier, Lester, Mendez, Addrianne, Alex, Kevin, Mary, I could go on and on but to all staff I say thank you for your hard work and commitment to make our vacations so wonderful.... More 

Was this review helpful? Yes 2
Lee's Summit, Missouri
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Once you're through customs at Cancun airport, get outside asap to avoid the sells and time-sharesand get to your transport. About an hour drive but once you pull up to resort you will be impressed. So beautiful and I just can't say enough about the staff. Every single employee is wonderful and seem genuinely friendly and helpful. Me and my... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(42)
  • Pool bar(39)
  • Specialty restaurant(24)
  • Palm trees(24)
  • Room service(19)
  • Great time(19)
  • Steak house(17)
  • Lounge chair(13)
  • Beach area(13)
  • Pool area(11)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen

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