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Hotel Riu Palace Riviera Maya

4.0 of 5 Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,377 reviews from our community

Traveler rating
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854
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We visited with our 13 and 15 year old sons and had a great time. We spent our time on the beach loungers and had fun playing many games of ping pong on the beach- rifle shooting was great fun too. Took the wave runners out on a beautiful sunny day and enjoyed the ocean up close! Kayaks were fun... More

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2 reviews
5 of 5 stars Reviewed yesterday NEW

This is the 2nd time in 2 years that i have stayed at this hotel. The 2nd time was just as great as the first. The service at this hotel is amazing. The hotel staff is always making sure you are okay. The entertainment staff is the best of any hotel I have been too. I would highly recommend this... More

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is very clean and has every thing you would need for a great vacation. The staff is very curious and willing to get you anything to make your stay memorable. The pool were great and the beach was amazing. If you go make sure you go to coco bongo. I would definitely go back again.

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We can down here for a small family wedding with our 3yr old daughter over 8 days. Pros: The food and bar service were great and the service staff were all wonderful. The amenities (pool, beach, services) were also nice. Cons: Sleeping accommodations are terrible. The beds are stiff and painful to sleep on. The walls are paper thin, so... More

Was this review helpful? Yes 2
Schererville, IN
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I am a travel specialist and arrived to this resort for just 1 night. When I checked in I was told I was upgraded. I had a jr suite.I truly wonder what I had before, this was not nice at all. I used the bathroom and the toilet didn't flush. Ok, whatever. Told front desk and went to dinner. Remember... More

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a great resort. One week was not long enough. Friendly and helpful staff, good food, what more do you want? Oh yeah, an amazing beach!! Claudia at the sports bar and Quishe serving on the beach are both exceptional at their jobs. The service at all the bars is quick and friendly. Even the buffet food was good.... More

Was this review helpful? Yes 7
MILWAUKEE, WISCONSIN
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from a short 5 day 4 night all-inclusive stay at the RIU Palace Riviera Maya and can't say enough about how wonderful this place is! It started at check-in where Gaby was more than helpful in not only getting us in our roon early, but also helping us to upgrade our room. This resort is small... More

Was this review helpful? Yes 7
San Jose, California
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hola!! I am going to make this short and sweet... We were suppose to go to Cabo but due to the hurricane we had to change location. The resort carried over are resort and put us in a room that was suite since they had no ocean front. The resort was beyond amazing. The food, the staff the pool area...oh... More

Was this review helpful? Yes 6
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Quality resort in terms of food, service, cleanliness; however I will never come back. We arrived 3 days ago and immedietly requested a room change. We were told to come back 3 days later to get our "new room". To put it to you in a short summary, I am currently sitting in the hallway (after being sent to our... More

Was this review helpful? Yes 2
Cincinnati, Ohio
2 reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Fourth time to this resort (4 nights beginning Oct. 8), and last time we were here we brought our whole family and got married on the grounds. This resort is paradise. The hotel itself-- absolutely gorgeous; you will never forget walking into the space/lobby for the first time. Beautiful. Hector the main doorman is a gem who always has a... More

Was this review helpful? Yes 24
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Room service(21)
  • Steak house(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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Beach (11)
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Guestroom with One King Bed (17)
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Jacuzzi Suite (Pre-Renovation) (26)
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