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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,731 reviews from our community

Traveler rating
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    295
    120
    78
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954
1,869
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Erie,PA
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We just returned from the Riu Palace Rivera Maya (4/16 thru 4/24). The hotel was fabulous. We returned to this hotel because of the old Mexican charm of the facility. The entire staff went out of their way to make our vacation very enjoyable. The suite we had was typical Riu and spacious. Housekeeping kept the suite well supplied with... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Currently staying at the Riu Palace Ruviera Maya and would advise to avoid at all cost. Staff at the front desk are indifferent and rude. Problems with the room include lights that didn't work, overhead fan didn't work, TV didn't work etc. Finally after two days we were able to move to a room with no towels, hair in the... More 

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Commerce Township, Michigan
Contributor
14 reviews 14 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been to this hotel several times. There is a beach if you like having a beach. They have several pool areas, spas and exercise room. One of the reasons we like the pool area is you can sit in the sun if you like but you can also sit in the shade out of the sun. Many hotels... More 

Was this review helpful? Yes 7
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Five night stay and we are coming back for Seven nights for our Wedding in May. The first night didn't start well as the air conditioning failed to work. I went to the Front Desk upset. However, Luis, Front Desk Supervisor, was assertive and took charge and got us in a similar room that was great throughout our stay. Then,... More 

Was this review helpful? Yes 5
Brampton, Canada
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Yea had a great vacation and all vacations will have there ups and downs. Mainly I would only complain about the issues such as no hot water at certain times throughout the day and talking to other guest no hot water at all for days on the one entire wing of the resort and construction going on in adjacent rooms... More 

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St. Charles
Contributor
16 reviews 16 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This resort is beautiful. We went with a group of 24 persons and had a wonderful time. The food was good and the service was excellent. The staff treated us like royalty. Our room was very nice and kept clean on a daily basis. They have a good size infinity pool and another pool that is also large enough to... More 

Was this review helpful? Yes 2
Nashville, Tennessee
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is my thoughts on my stay in August 2014. I've been putting off writing this review not because the stay was bad, but because there's SO MUCH TO TALK ABOUT! The hotel is beautiful. It's got the style of an old world resort. I'm really happy they haven't updated it to look like just another resort that you'd find... More 

Was this review helpful? Yes 3
New Castle, Delaware
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Riu Palace has some issues that need to be improved upon. Check-in 3pm, however myself and the two other couples I was traveling with didn't get our rooms until closer to 4pm. My room had dirty sheets and stained towels and left over heart shaped balloons from the couple staying in the room prior to us. Another couples toilet didnt... More 

Was this review helpful? Yes 5
Milton, Vermont
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Before you read this review (if you do haha) please understand that we give this resort a very high review. Our "complaints" are just general things that we noted in our opinions that would take it to the 5 star level. We loved every aspect of our vacation! But I like to share the little things with everyone. Room: 4.5/5... More 

Was this review helpful? Yes 7
Boca Raton
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Never again. Arrived and was placed in room that is next to lobby, requested room change due to nose, no not possible. Next day requested again after many many conversations with staff. Finally a room change. I should have dealt with the nose. The next room had baby roaches. They were on the bed, in bathroom and every time I... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Very good(31)
  • Pool bar(30)
  • Great time(17)
  • Room service(17)
  • Specialty restaurant(17)
  • Palm trees(14)
  • Steak house(13)
  • Pool area(11)
  • Lounge chair(10)
  • Beach area(8)
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4,214 photos of this hotel

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Dining (286)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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The Hotel (33)

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