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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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3,866 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (732)
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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Would not hesitate to make another visit to the Riu Palace! The accommodations were wonderful, the service staff were superb, and the breakfast, lunch, and dinner buffets were delicious. The beach was lovely and the pool area was amble and great fun. The Riu Palace is part of a five resort complex that is available to all guests but we... More 

Was this review helpful? Yes 2
Falkirk, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I know that a review can be dismissed with its emphasis on being either extremely complimentary or negative. I will attempt to give as balanced a review on this really fine holiday destination. I must confess to have been tempted to confirm its excellent status but for the evidence that the property although being majestic in its own right, is... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Booked at the RIU palace based on a friend's recommendation. Took the girl here, and had a fantastic time. The place is beautiful, extremely well kept and has a nice Mexican but modern decor. I booked the superior suite, one that faces the courtyard/ocean, having the balcony was very nice on the 2 days it rained. The storms down there... More 

Was this review helpful? Yes 6
Green Bay, Wisconsin
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at many Riu properties in the last 10 years, but this one takes the cake! Fantastic beach, wonderful service, clean accommodations, and close to Playa Del Carmen. The issue I've had in the past with Riu Resorts is that I'm never able to make a dining reservation. That was not the case at this resort. We were... More 

Was this review helpful? Yes 7
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed for a fortnight in June, amazing hotel with great staff (suemy was the best, she always paid lots of attention to my two girls, always had a smile and never stopped working! ) the buffet resteraunt was excellent but got a bit boring after two weeks but saying that there was so much to choose from u cant... More 

Was this review helpful? Yes 3
Chicago, IL
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned from a lovely week at Riu Palace Riviera Maya. We traveled with a large group for a destination wedding (including young children), and booked through Apple Vacations. Arrived to the resort around 11:30am. We were greeted with a friendly smile, and an alcoholic beverage (fresh squeezed juice for the kiddos) upon check-in. Of course, being that check-in isn't... More 

Was this review helpful? Yes 5
cumbria
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel the first two weeks of June, we traveled with Thomson's and got a private taxi transfer which was well worth it. The main best quality of this hotel was the exceptional staff, the service was five star and literally when you finished your drink they were there to get you another. Suemi was brilliant around... More 

Was this review helpful? Yes 5
Sheffield, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We are writing this review now as it previously didn't work! Visited July 2014 and would go back in a heartbeat. This is by far the best hotel we have ever visited. The food, drink, staff, pool, sea, beach, etc, etc, etc were all fantastic. This review is to be continued as we are planning on visiting again some time... More 

Was this review helpful? Yes 5
Wales, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Well where can I start...... On arrival me and my wife was presented a glass of cool drink and quickly booked in and taken to our room (2035). The room was located on the 2nd floor looking onto the hotel next door which we didn't mind because at night it was quiet as a mouse and no noise at all.... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent one dream week there in 2014 it was awesome. The beach is just next to, the staff is awesome you can have drink in a swimming pool, the food is great, all included is a must. They offer you a glass of alcoolic or non alcoolic beverage when you arrive. I had the best vacation in my life... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
Questions? Get answers from hotel staff and past guests. Ask a question

4,318 photos of this hotel

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Pool/beach area (1059)
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Business center/function rooms (15)
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Family/play areas (61)
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Dining (298)
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Room/suite (319)
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Bathroom (31)
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Videos (10)
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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (1)
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Other (11)
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