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Hotel Riu Palace Riviera Maya

4.0 of 5 Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,427 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milwaukee, Wisconsin
4 reviews 4 reviews
5 of 5 stars Reviewed today NEW

My boyfriend and I had an amazing vacation here! The staff was amazing! Everywhere we turned, there was someone ready to take care of us. We never had to wait for a drink. Overall every employee we encountered was pleasant and eager to help. The rooms were nice, and we loved the jetted tub! Ciru and Carlos at the pool... More

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Denver, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

Thank you Riu Palace Riviera Maya! We had an amazing time at your hotel! We didn’t realize until day two that there was a Riu Palace Mexico. Anyone looking at these hotels should consider them closely as they are very different with the same name. We almost booked the wrong one. We had only two negatives: the halls smelled like... More

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Stockton-on-Tees, England, United Kingdom
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a fantastic hotel. I really did not want to come home. We travelled here for a family wedding and there were 23 of us in total! Firstly - the rooms. They are huge! My bed was big enough for four people. The air con is fantastic, very cold which is exactly what's needed. The bathroom has two sinks, large... More

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We live in Scotland so had to travel to England for the long haul flight to Cancun. However it was well worth it. We booked with Thomson's and were met by a private hire at the airport to take us to the hotel, this took about 1 hour. We were given a drink on arrival and check in was efficient... More

Was this review helpful? Yes 3
Toronto, Canada
19 reviews 19 reviews
13 hotel reviews
203 helpful votes 203 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I just got back from the Riu Palace Riviera Maya, and we had a fabulous time. We stayed there from November 16 to 23. We have been to Playa Del Carmen/Riviera Maya quite a few times, and this vacation was definitely not a disappointment. The hotel is beautiful, tastefully decorated and very luxurious, and the grounds are... More

Was this review helpful? Yes 2
Fort Collins, Colorado
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

So some of the reviews about how the hotel is aging are true, this hotel is a real jem. We had a great stay in the second floor of the block right near the pool. The room was very nice and had no real issues. Very large balcony overlooking the beautiful fountains. The hotel is set up like a big... More

Was this review helpful? Yes 1
11 reviews 11 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Resort, grounds, and beach, are beautiful!!! You truly have that palace feel, until you try to find something good to eat. The lunch and buffets were the best.I would give the resort a 5 star rating but the food drags it down to a 4 star. Also the staff at check in and at Lupita, were rude, also in store.... More

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St. John's, Canada
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went there with my family for a week and had a great vacation. The resort was very clean though we did encounter some very tiny ants that housekeeping promptly took care of. Great selection of food and drinks and our bar waiter Lester was the best. The Botafogo Restaurant was awesome with so many different kinds of meat cooked on... More

Was this review helpful? Yes 4
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My review is late but I felt that I had to write one to share our experience. We were at the Riu Palace in late July 2014 and we absolutely love it. It was our third time there and I can't say enough about how wonderful our vacation was from check-in right until the end of our trip. The hotel... More

Was this review helpful? Yes 5
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The most lasting impression is SERVICE!!!!. Front office, Bar, restaurant, house keeping etc etc...the staff are so well trained and customer oriented. Each and everyone convey the genuine feeling that they are excited to have you at Riu Palace. they are not overbearing and never get the impression that they are extending this great service and attitude for receiving tips.... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Room service(21)
  • Steak house(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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Pool/beach area (906)
Hotel & grounds (851)
Room/suite (276)
Dining (258)
View from room (154)
Business center/function rooms (13)
Family/play areas (49)
Videos (10)
Bathroom (24)
Other (1231)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (203)
Amenities (21)
Beach (11)
Guestroom with One King Bed (17)
Guestroom with Two Double Beds (21)
Jacuzzi Suite (Pre-Renovation) (26)
Junior Suite (Pre-Renovation) (30)
Pool (17)
Restaurants and Bars (27)
The Hotel (33)

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