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All 199 Playa del Carmen hotels

Hotel Riu Palace Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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86%
Ranked #40 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Copperpennies San Antonio, TX
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3,287 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (581)
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San Antonio, TX
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

All I can say is OMG! What a vacation! We just returned from Playa del Carmen yesterday. We had a fabulous time. The resort is absolutely beautiful! The people are so humble and caring. They are always trying to help you enjoy your time. The service, the food, the hospitality was great. We did many excursions. The first was the... More

Was this review helpful? Yes 5
Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

My husband and I have been to Riviera Maya five different times and have never had a problem with illness until we visited this resort. We are very cautious about the water and use bottled water for everything, including rinsing our toothbrushes. We were so sick that we could not leave the resort. I am not an adventurous eater so... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

I went with my family to this hotel for 5 days 2 months ago and I have to say the hotel was amazing, like a dream, and the attention given by the employees was very very very kind. The rooms were beautiful and the view from my room was delightful. I just can't say anything bad about this hotel because... More

Was this review helpful? Yes 1
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The hotel is very pretty and very large and I will never go back. The air conditioning system is terrible ...this was admitted to me by the AC technician (I speak fluent Spanish so there was no misunderstanding) that came to my room to try and "repair" an AC that was poorly designed in the first place. After much complaining... More

Was this review helpful? Yes 4
Brentwood, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We finally got to our home for 9 days, and to our dismay assigned a room that was sub par. I knew it was a bad sign as we approached the door that was not completely shut. The bellman brought our luggage into a room that was missing a picture on the wall (nails sticking out), sliding glass door glass... More

Was this review helpful? Yes 2
Playa del Carmen, Mexico
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Here's what's positive: Very nice looking resort with gorgeous lobby and well maintained -- they regularly wash sidewalks and railings and chairs off. Wait staff at restaurants and at beach all very nice and for the most part attentive, though head doorman at buffet can be quite rude. The bread and butter is very good. it's close enough to walk... More

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent a week great service great food!!!!! The waitress at poolside is named Suemy and she was excellent, this is the 3rd time visiting this resort and will return next year. It was my mothers birthday the wait staff threw her a great party and paid attention to all the details!!!!

Was this review helpful? Yes 2
manchester, england
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel. Fantastic food and if you do not want there is no need to try all restaurants as food in buffet restaurant amazing. If you want to go to themed restaurant only downfall you have to leave pool/beach and queue in the lounge bar at 12md and if Krystal it could be 2 days before you get in. Themed... More

Was this review helpful? Yes 7
ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Whet to this resort with another couple to renew our vows. Everything went so smoothly it was amazing. We where upgraded to a beautiful room. The food was great, especially the outside steakhouse. The drinks are the best I'v had on our many travels. The grounds are impeccable.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Cannot recommend this hotel enough from the customer service to the food to the entertainment this hotel has it all!! The food is different every night and the themed restaurants are great something for everyone and amazing quality. The evening entertainment was like a paid for show you expect to see at a theatre and the day time entertainment is... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(21)
  • Room service(21)
  • Beach area(18)
  • Lounge chair(14)
  • Musty smell(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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Jacuzzi Suite (Pre-Renovation) (26)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#24 Top resorts Hotel in Playa del Carmen #25 Luxury Hotel in Playa del Carmen #26 Spa Hotel in Playa del Carmen #27 Romantic Hotel in Playa del Carmen #29 Family Hotel in Playa del Carmen #32 On the Beach Hotel in Playa del Carmen
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Number of rooms
400

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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