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Hotel Riu Palace Riviera Maya

4.0 of 5 Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,422 reviews from our community

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    856
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edinburgh
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We live in Scotland so had to travel to England for the long haul flight to Cancun. However it was well worth it. We booked with Thomson's and were met by a private hire at the airport to take us to the hotel, this took about 1 hour. We were given a drink on arrival and check in was efficient... More

Was this review helpful? Yes 1
Toronto, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
202 helpful votes 202 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I just got back from the Riu Palace Riviera Maya, and we had a fabulous time. We stayed there from November 16 to 23. We have been to Playa Del Carmen/Riviera Maya quite a few times, and this vacation was definitely not a disappointment. The hotel is beautiful, tastefully decorated and very luxurious, and the grounds are... More

Was this review helpful? Yes 1
Fort Collins, Colorado
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

So some of the reviews about how the hotel is aging are true, this hotel is a real jem. We had a great stay in the second floor of the block right near the pool. The room was very nice and had no real issues. Very large balcony overlooking the beautiful fountains. The hotel is set up like a big... More

Was this review helpful? Yes 1
St. John's, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went there with my family for a week and had a great vacation. The resort was very clean though we did encounter some very tiny ants that housekeeping promptly took care of. Great selection of food and drinks and our bar waiter Lester was the best. The Botafogo Restaurant was awesome with so many different kinds of meat cooked on... More

Was this review helpful? Yes 4
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My review is late but I felt that I had to write one to share our experience. We were at the Riu Palace in late July 2014 and we absolutely love it. It was our third time there and I can't say enough about how wonderful our vacation was from check-in right until the end of our trip. The hotel... More

Was this review helpful? Yes 4
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The most lasting impression is SERVICE!!!!. Front office, Bar, restaurant, house keeping etc etc...the staff are so well trained and customer oriented. Each and everyone convey the genuine feeling that they are excited to have you at Riu Palace. they are not overbearing and never get the impression that they are extending this great service and attitude for receiving tips.... More

Was this review helpful? Yes 3
Hammonton
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Took a family vacation all adults. We had a great time. The property is lovely. Super clean and we'll kept. The food was good. Breakfast had many options. Chilis for lunch and dinner was delicious. Adrianna and Jorge at the la habana bar were awesome! The Bogofota restaurant was a great experience. Housekeeping and front desk staff were all great... More

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1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

i read all the good and bad reviews before going and was skeptical. it was great to arrive and check in, no dank smell or run down lobby, it was very beautiful. everyone around staff and guest smiling and happy. check in very easy. i stayed on the right wing over the entertainment stage and it wasn't a problem, yes... More

Was this review helpful? Yes 4
Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at this hotel are all amazing and that is why I couldn't give it any less than 5 stars. Right from the check in to the bar tenders, room cleaners, waiters, supervisors, chefs. They always have a smile and want to help, they are friendly with a great sense of humor. I was here for my son's wedding... More

Was this review helpful? Yes 6
Worthing, England, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked 2 weeks holiday in October 2014 for our honeymoon. We had chosen this hotel under the A La Carte section of Thomson brochure as somewhere to go for a quiet relaxing holiday. Although the service from the staff was excellent the hotel was not to the standard we expected. The corridors and room were damp and smelt very... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Room service(21)
  • Steak house(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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