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Hotel Riu Palace Riviera Maya

4.0 of 5 Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
40 reviews 40 reviews
15 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back from a short 5 day 4 night all-inclusive stay at the RIU Palace Riviera Maya and can't say enough about how wonderful this place is! It started at check-in where Gaby was more than helpful in not only getting us in our roon early, but also helping us to upgrade our room. This resort is small... More

Was this review helpful? Yes 6
San Jose, California
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hola!! I am going to make this short and sweet... We were suppose to go to Cabo but due to the hurricane we had to change location. The resort carried over are resort and put us in a room that was suite since they had no ocean front. The resort was beyond amazing. The food, the staff the pool area...oh... More

Was this review helpful? Yes 4
1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

Quality resort in terms of food, service, cleanliness; however I will never come back. We arrived 3 days ago and immedietly requested a room change. We were told to come back 3 days later to get our "new room". To put it to you in a short summary, I am currently sitting in the hallway (after being sent to our... More

Was this review helpful? Yes
Cincinnati, Ohio
2 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Fourth time to this resort (4 nights beginning Oct. 8), and last time we were here we brought our whole family and got married on the grounds. This resort is paradise. The hotel itself-- absolutely gorgeous; you will never forget walking into the space/lobby for the first time. Beautiful. Hector the main doorman is a gem who always has a... More

Was this review helpful? Yes 20
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at 3 Riu Palace's between Cancun & Playa del Carmen and this hotel was by far my least favorite. The staff was wonderful and worked extremely hard to please their guests- the service was 5 star. However, the hotel itself & the rooms were a MAJOR disappointment. The hallways & rooms smelled old and musty. The beds... More

Was this review helpful? Yes 6
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself looks just like the pictures. The staff was very nice, but my room and, actually our floor had a very funky (moldy, musty) smell. Some of the lights did not work and at one point we had not hot water, but they resolved that relatively quickly. I expected a little more "luxury" to my room. Frankly, it... More

Was this review helpful? Yes 3
ware hertfordshire
Top Contributor
109 reviews 109 reviews
30 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 1 week ago

Reading all the previous reviews concerning this hotel prior to our visit we were left a bit bemused how anyone can say a bad thing about it. The staff were brilliant, The food was excellent. The drink was never ending and of good quality. I could not fault the hotel in any aspect. The 5 ala carte restaurants were all... More

Was this review helpful? Yes 5
Stockholm, Stockholms Län, Sweden
17 reviews 17 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I always prefer Boutique Hotels, to explore the surroundings, try different restaurants and so on. But this time we had my partners daughter wiih us, 12 year old, her first long trip and first time in Mexico and coming from a cold country like Sweden, well, I knew my way of traveling wasn't for her. She thinks is warn in... More

Was this review helpful? Yes 1
Picton, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

this was our first time at the Riu Palace Riviera Maya. Awesome is all I can say, r fight was delayed for 9 hours but when we got to our destination, we were amazed.. the hotel staff were happy, pleasant, and very informative.. The hotel staff were aways cleaning, and very friendly.. walking into the hotel was breath taking, the... More

Was this review helpful? Yes 3
Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel 20th sept 2014 for two weeks and couldnt understand the bad reviews we had read before we went. Yes the hotel needs a coat of paint in the odd place and yes the rooms smell a bit musty but thats due to the humidity. Our room 2126 was very nice and spacious for 2 people... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Room service(21)
  • Steak house(21)
  • Beach area(18)
  • Musty smell(14)
  • Lounge chair(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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View from room (153)
Pool/beach area (902)
Room/suite (274)
Hotel & grounds (845)
Dining (257)
Business center/function rooms (13)
Family/play areas (49)
Videos (10)
Bathroom (24)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (21)
Beach (11)
Guestroom with One King Bed (17)
Guestroom with Two Double Beds (21)
Jacuzzi Suite (Pre-Renovation) (26)
Junior Suite (Pre-Renovation) (30)
Pool (17)
Restaurants and Bars (27)
The Hotel (33)

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