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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,750 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (702)
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Acushnet, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

Very Clean. Service prompt and always a smile. Food awesome. Front Desk Great. 24 hour Room Service excellent and FREE! Frig and Mini Bar filled daily with Beer, Water and soda so check it for these items upon arrival. Bell Boys great! Beach service unbelievable. 20 minute walk by beach or road to Playa del Carmen. Taxi cost is $9.00... More 

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Cedar Park, Texas
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Like many others, I spent MONTHS reading the Trip Advisor reviews on this property beforehand. My husband and I were here the week of April 18 - 25 (2015) for our 30th anniversary, and I just can't say enough good things about our stay. I will do my best to cover all of the topics people are probably most interested... More 

Was this review helpful? Yes 12
Rockton, Illinois
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent 7 days here with family and friends. Staff was outstanding in all phases...bartenders, service staff, entertainment staff. All around they are hotel guest focused. Attentive to your every want. Food was great and the drinks were fabulous. Never ending food. The hotel is super clean and offers many amenities to insure your stay is comfortable. If I have one... More 

Was this review helpful? Yes 8
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent a week at this wonderful paradise from April 18-25th. We have a 2 year old daughter and met up with 3 other couples. Two couples without children and another family with 2 children (ages 3 and 4). I was first super-impressed by Luis, who actually met all of my special requests, to be near the beach and in... More 

Was this review helpful? Yes 9
Ashland, Wisconsin
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just returned from a 5 day trip to the Riu Palace Riviera Maya, Playa del Carmen (4/24 thru 4/29) and it was an excellent vacation. We have stayed at the Riu Palace in Puerto Vallarta so knew what to expect. Let me tell you that the employees at this establishment are unbelievable! Santos and Lester went out of their... More 

Was this review helpful? Yes 4
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife, daughter, son-in-law, baby granddaughter (6 and a half months old ) and I were at this resort Apr. 19-26. 2015. THE GOOD TRANSFERS: Well done. THE RESORT: Although a bit stale, it is still magnificent to look at. The grounds are well taken care of . THE POOL: Very nive, lots of lounge chairs available, although a lot... More 

Was this review helpful? Yes 2
Montgomery, Alabama
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We arrived the afternoon of April 9, 2015, with 4 other couples. I gave the front desk clerk a $30 tip for an extra nice room for my wife and I. She gave me a room with a broken air conditioner and no wifi. I have attached some pictures of this room. It is really in bad shape. We had... More 

Was this review helpful? Yes 5
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is definitely a very nice resort.. The food was probably the best (tasting and selection) I've had in 16 trips to Mexico all inclusives. The Buffet was a 5 in itself.... amazing food! It was easy to get reservations to the specialty restaurants and they had outstanding food also. The service here was amazing. Quick, smiling, taking care of... More 

Was this review helpful? Yes 3
San Diego, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here a week ago for our honeymoon. We absolutely loved it! We notified them before arriving that it was our honeymoon and were pleasantly surprised to have an upgraded room with a view and some chocolate covered strawberries waiting for us when we arrived. Check in was a breeze. I was relieved when we got... More 

Was this review helpful? Yes 2
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I will definitely be back! To be honest, I was nervous about some of the reviews I've seen on trip advisor, but I think it comes down to what type of vacation people want (and let's be honest, a lot of people complain about nothing). So close to Playa (to get to the clubs, it is a bit of a... More 

Was this review helpful? Yes 8
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Pool bar(27)
  • Room service(17)
  • Specialty restaurant(16)
  • Great time(16)
  • Palm trees(14)
  • Steak house(12)
  • Pool area(11)
  • Lounge chair(9)
  • Beach area(7)
Questions? Get answers from hotel staff and past guests. Ask a question

4,227 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (4009)
Dining (288)
Pool/beach area (1026)
Room/suite (315)
Hotel & grounds (940)
Bathroom (31)
Business center/function rooms (14)
Family/play areas (55)
View from room (166)
Videos (10)
Other (1164)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (203)
Amenities (21)
Beach (11)
Guestroom with One King Bed (17)
Guestroom with Two Double Beds (21)
Jacuzzi Suite (Pre-Renovation) (26)
Junior Suite (Pre-Renovation) (30)
Pool (17)
Restaurants and Bars (27)
The Hotel (33)

Management photos: Courtesy of the property manager

All management photos (15)
Hotel & grounds (3)
Pool/beach area (1)
Other (11)
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