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All 199 Playa del Carmen hotels

Hotel Riu Palace Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #39 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
garyg568
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3,277 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (577)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

I'm writing this while being there presently. It has been a disappointing experience and we should have heeded the warnings of other reviewers. Many said the hotel needs renovation and to wait until after it has undergone an update - they were right. Although, I doubt we will be tempted to return. To summarize in an honest and brief review,... More

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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just spent a week great service great food!!!!! The waitress at poolside is named Suemy and she was excellent, this is the 3rd time visiting this resort and will return next year. It was my mothers birthday the wait staff threw her a great party and paid attention to all the details!!!!

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manchester, england
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel. Fantastic food and if you do not want there is no need to try all restaurants as food in buffet restaurant amazing. If you want to go to themed restaurant only downfall you have to leave pool/beach and queue in the lounge bar at 12md and if Krystal it could be 2 days before you get in. Themed... More

Was this review helpful? Yes 7
ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Whet to this resort with another couple to renew our vows. Everything went so smoothly it was amazing. We where upgraded to a beautiful room. The food was great, especially the outside steakhouse. The drinks are the best I'v had on our many travels. The grounds are impeccable.

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Cannot recommend this hotel enough from the customer service to the food to the entertainment this hotel has it all!! The food is different every night and the themed restaurants are great something for everyone and amazing quality. The evening entertainment was like a paid for show you expect to see at a theatre and the day time entertainment is... More

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Welland, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great food great accommodations..3rd time there..some staff are on cell phones to much takes away from client services..they need to ban cell phone use of staff..that being said one of the best places to stay..great value beach is fantastic..hotel clean food great..you are not likely to be disappointed unless you nit pick

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Staten Island, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are looking for a gorgeous hotel, clean as can be, beautiful beach, great pool, and dedicated staff, then this is the place for you. The hotel has an amazing feel to it, almost like an old world charm. Very beautiful architecture and decoration- I've really never seen anything like it. The staff is constantly cleaning, mopping tiles, cleaning... More

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Boston, Massachusetts, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I and our two kids, 14 and 12 spent 10 nights, 7/28 - 8/4/14. It was a beautiful resort with many luxurious amenities. The food was top notch and the drinks (top-shelf). The buffet restaurant was very inviting with so many choices. However, the a la carte restaurants were average at best. For a hotel of this... More

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London, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Myself, my sister and mum and dad stayed here from 26th July - 10th August. The front desk staff were friendly & helpful as soon as we arrived and were helpful when we requested to move rooms due to faults in the room. We only experience one bad day with the front desk staff when one was rude and cold... More

Was this review helpful? Yes 6
Scottsville, Kentucky
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first trip to an all-inclusive resort. We really enjoyed it! I had read that you had to make reservations for dinner at 7:30 am, not true reservations were made between 12-3pm & you could make them for at least 2 days ahead. Room was nice, but there was a musty odor to it & things didn't seem... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Pool bar(46)
  • Palm trees(30)
  • Specialty restaurant(26)
  • Great time(22)
  • Steak house(21)
  • Room service(21)
  • Beach area(18)
  • Lounge chair(14)
  • Musty smell(14)

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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Amenities (21)
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Beach (11)
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Guestroom with One King Bed (17)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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Pool (17)
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Restaurants and Bars (27)
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The Hotel (33)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#23 Top resorts Hotel in Playa del Carmen #25 Spa Hotel in Playa del Carmen #25 Luxury Hotel in Playa del Carmen #27 Romantic Hotel in Playa del Carmen #29 Family Hotel in Playa del Carmen #31 On the Beach Hotel in Playa del Carmen
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Number of rooms
400

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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