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Hotel Riu Palace Riviera Maya

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Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Riviera Maya
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Hotel Riu Palace Riviera Maya
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3,677 reviews from our community

Traveler rating
    2,270
    924
    290
    118
    75
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935
1,849
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

My boyfriend and I stayed at the Riu from 3/23-3/29/15. We have been to Mexico multiple times before and this was by far our worst experience! We are not complainers just simple people looking to have a relaxing week off in Mexico. That was the furthest thing from what we experienced! The hotel is old, service was terrible, for example... More 

Was this review helpful? Yes 2
Brantford, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

We arrived on a Saturday morning. Check in was quick, easy and fast. Our rooms which were side by side were ready to our surprise. The rooms inside were clean, nice with a terrible view on the outside of hotel overlooking resort beside us. The room was noisy as it was right by housekeeping room and lobby. (1002). The next... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Upon arrival was given a room on the third floor facing the courtyard and had to return in the late afternoon to pick up the key. The room turned out to have a broken refrigerator that had leaked all over the floor and stunk along with NO working air conditioning. The balcony was surrounded with a brick wall which made... More 

Was this review helpful? Yes 3
Carlton
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our second time at the RPRM. This is a wonderful place to stay. They treat you like you are the only one there. They remembered us from last year. One of the waiters greeted us with a "welcome back Minnesota" They all work so hard always a smile on their face. The food in the buffet was wonderful.... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed a Riu Palace Riviera Maya twice once in 2013 and another in 2014. Fantastic service, above average food. One problem with all Riu hotels is restaurant reservation which is very inconvenient. If you don't reserve by 9 am, you are out of luck. Drinks were not bad but they were cheap drinks My recommendation is, goto the sports... More 

Was this review helpful? Yes 3
Wilmington, DE
Top Contributor
86 reviews 86 reviews
9 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Exquisite all inclusive in Playa del Carmen. Highly recommend. All the amenities with plenty to do nearby. This is not a 5 star resort but it is an excellent location and community. Everything was great from top to bottom. Food was great, excellent bar, and excellent support staff. The only downside is that you couldn't get the room cool enough.... More 

Was this review helpful? Yes 3
Saltair B.C.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Us three close girlfriends shared a room at this luxurious, highly recommended resort just a short 20 minute stroll to the action of 5th Avenue in Playa del Carmen. Our room was very comfortable, with a large single bed being brought in to accommodate the third person. The large bathroom did not have a towel rack anywhere to dry your... More 

Was this review helpful? Yes 1
Bristow, Virginia
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I highly enjoyed our trip here. We were there in mid February and the weather was wonderful. A bit breezy but still pretty warm and enough to get a nice color to your skin. The hotel was beautiful but did show some wear in areas. Our shower had a push knob to turn shower head on year ours did not... More 

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Bettendorf, Iowa
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our fourth vacation at an all-inclusive resort (our second at a Riu property). The resort is beautiful and clean inside and out and every single staff member was friendly and accommodating. Awesome pool and beach.

Was this review helpful? Yes 5
Saint Louis, Missouri
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Here are a few highlights of our trip we were on spring break with 5 families: $500 stolen from a room safe, very unhelpful staff, no manager or supervisor on duty 24 hours. Refused to call police. Many room Key issues Clothing disturbed Several different room safe issues Very Noisy halls Ice in the machines dirty Breakfast best meal of... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Pool bar(33)
  • Very good(32)
  • Great time(18)
  • Room service(17)
  • Specialty restaurant(17)
  • Palm trees(16)
  • Steak house(15)
  • Lounge chair(11)
  • Pool area(11)
  • Beach area(9)
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Beach (11)
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Guestroom with Two Double Beds (21)
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Jacuzzi Suite (Pre-Renovation) (26)
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Junior Suite (Pre-Renovation) (30)
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The Hotel (33)

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