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All 199 Playa del Carmen hotels

Fairmont Mayakoba

5.0 of 5 Hotel   |   Carretera Federal Cancun, Playa del Carmen 77710, Mexico
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Ranked #32 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Cemsayin
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1,337 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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English first
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed yesterday NEW

We were in Mayakoba for a business meeting last month. We extremely pleased with their restaurants and amenities. Rooms were very comfortable and clean. Try to get a room by the canal or the pond. You can see the colorful fishes from your balcony.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I have been to some of the most exclusive resorts in the Caribbean and throughout Mexico and the Fairmont Mayakoba ranks among the finest. The Rooms are magnificent and the service staff is second to none. Clearly, their is a superb training program to meet the quality level that this resort demonstrates. What was most surprising was... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We spent one week in July 2013 at this gorgeous resort, and rest assured it lives up to its promises. Great location, perfect beach, very nice spacious rooms, exceptional customer service. This is a great place for families. Amazing food selection. Very close proximity to Playa Del Carmen and Cancun. Yes this is a large resort, but shuttles are everywhere... More

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London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

One of the best holidays ever! The hotel is stunning, the staff are exceptionally friendly, helpful and polite. We were upgraded to a larger bedroom facing onto the river (even saw a crocodile swim past the balcony!). There are loads of swimming pools, bars, several restaurants to choose from with top quality food. You can take a golf buggy ride... More

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Dallas, Texas
Contributor
17 reviews 17 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit to the Fairmont Mayakoba. We were last here summer of 2012 and obviously enjoyed it very much, given our return trip. Overall, this is a fantastic resort for families or for couples. My observations: Physical setting/ambience: I don’t think I’ve been to a hotel with a prettier physical setting or layout. Some people knock this... More

Was this review helpful? Yes 9
England
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A beautiful hotel with excellent facilities. Very safe and comfortable, great food, excellent service and the most amazing natural setting where you can enjoy wonderful wildlife on your doorstep. Make sure check the bill as it can be confusing, there is a room tax and resort tax in the small print and be sure to keep track of room service... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at Fairmont Mayakoba August 15-20. Idea of this hotel property seems interesting, but if you looking for short walk to the beach you are in the wrong place. The beach is not good at all, needs a lot of cleaning, you can't just walk in to the water without hurting your feet. The food it's another sad part... More

Was this review helpful? Yes 4
Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear Sergey K, Thank you for choosing Fairmont Mayakoba for your recent travel. Your review has been shared with our executive and management teams, and all your feedback has been reviewed point by point as those comments represent opportunities for us. Our goal is to provide our guests with an exemplary level of service and to earn their loyalty and... More

Weston, Connecticut
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms at the Fairmont were large as were the bathrooms. We loved the soft fluffy towels and comfortable robes. The separate toilet area makes for an improved privacy feel. We usually prefer a room facing the beach- and very few rooms here are even near the beach. So that was a frustration. However, they have carts driving the propery... More

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Fairmont M, Manager at Fairmont Mayakoba, responded to this review

CTmomof2_12, Thank you for taking the time to write a review and for sharing your feedback. We are glad to hear you found the kayaks great! We will soon announce new watersports, that in addition to the existing kayaks and guided catamaran tours will make being at the beach even more exciting! Fairmont Mayakoba offers guest the opportunity to experience... More

Monterrey, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for a friend's wedding in July 2014 with my husband. The check in took around 1 hour, when we arrived at our room our luggage was not there yet and my husband had a golf tournament and missed it because of that. Upon complaining, the staff was very rude. Next day we ordered breakfast, it... More

Was this review helpful? Yes 4
Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear Ana J, Thank you for your review. Guest satisfaction and exceptional service are our primary goals. I am sorry to hear we didn’t meet your expectations. I also apologize for the lack of follow-up. We will be contacting you personally to address your concerns and to follow-up. I remain at your service, hoping you give us an opportunity to... More

Toronto
Reviewer
5 reviews 5 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed Aug 9 to 16th. Two adults and one awesome 7 year old. Deluxe Casita in 600 section. All-inclusive package (Appetite for Luxury) through Air Canada Vacations. Resort was about full (mostly families). We were told that August is a very popular time for family travellers from Europe and Mexico. What we loved: Accommodation was top-notch. The resort is gorgeous... More

Was this review helpful? Yes 4
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear TorontoLoveTheBeach, Thank you sincerely for such a detailed review and for sharing your travel experience. We have taken note of the opportunities you mention. We look forward to your next stay with us. Regards, Beatriz Fuentes Public Relations Fairmont Mayakoba, Riviera Maya More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(29)
  • Very nice(22)
  • Banyan tree(16)
  • Las Brisas(15)
  • El puerto(11)
  • Breakfast buffet(8)
  • Boat ride(7)
  • Signature casita(7)
  • Pool area(6)
  • Top notch(5)

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Mayakoba 5*
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#18 Business Hotel in Playa del Carmen #21 Romantic Hotel in Playa del Carmen #21 Family Hotel in Playa del Carmen #22 Spa Hotel in Playa del Carmen #23 Luxury Hotel in Playa del Carmen #26 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 
Number of rooms
401

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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