Worked in the hotel industry in Cancun for several years, and I have never felt so unwelcomed and ripped off until I arrived at the Mayacoba. These were our first family vacations for a long time since we left Mexico and let me tell you, even the Omni has much higher quality and service oriented standars than this hotel. Quality... more

This hotel is amazing! From the service to the rooms to the swimming pools... just a wonderful resort. I highly recommend it. The casitas feel like a luxury tree-house with lots of vegetation around it. The food is great with the only exception that the orange juice for breakfast is not fresh. It should be for a 5 diamond resort.... more

We just got back from a quick jaunt to Playa Del Carmen -- we were in town for a friend's wedding and opted to stay at the Fairmont instead of one of the all-inclusive options. We loved the hotel -- the staff was incredibly friendly and for the most part, completely bilingual (although I speak Spanish, which was helpful at... more

We were there June 27-July 4 and i really enjoyed the place. We travelled with 3 children , ages 6 and two 8yr olds so keep in mind my review is geared toward families. We were with a group of 17 and the hotel did a fantastic job of keeping us all together in the same area. When we arrived... more

My husband and I stayed four nights at the Fairmont Mayakoba for our first anniversay. We LOVED it! The hotel is much bigger than we had imagined and it took us a full 24 hours to adjust and settle in to such a large piece of property. The grounds are very clean, yet also kept very natural and rustic. We... more

This is a beautiful hotel but the experience could have been a lot better. The rooms and pools were extremely well done. However, I booked a Signature Casita, an upgrade from a deluxe casita, which was described as having lagoon or canal views. Our balcony was directly facing mangrove trees; nice in zen sort of way but definitely no water... more

If nothing else, this hotel is sprawling! No more than four stories high, but spread out so much that from the balcony of the main lobby, the ocean is but a sliver of blue stretched across the horizon. The main building contains a number of rooms (where we stayed), and the rest are scattered across as small blocks of casitas.... more

My main reason for selecting this resort was the photo of the "Moonlight Massage". Well, there is no "moonlight massage". The massages are all done inside the spa. When I asked why they mislead me in the advertisement, I was told, "well it is only a picture". Very, very unhappy. My one trip a year and it was really nothing... more

This was our second stay at the Fairmont Mayakoba; our first was cut short by Hurricane Dean last August so we decided to continue our stay in the Yucatan. They rebuilt and replaced the damages caused by the hurricane, did a good job, the only down fall was the beach, there are a lot of coral and rocks as you... more