We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont Mayakoba

5.0 of 5 Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Hotel packages
Offers & Announcements
Inclusive Package
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Certificate of Excellence 2014
Fairmont Mayakoba
Professional photos View all
Browse nearby
Fairmont Mayakoba
Write a Review

1,583 reviews from our community

Traveler rating
    1,054
    318
    103
    69
    39
See reviews for
525
628
19
176
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1583)
  • Mar-May only
    (384)
  • Jun-Aug only
    (385)
  • Sep-Nov only
    (300)
  • Dec-Feb only
    (514)
All months
minnesota
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars NEW

We enjoyed a wonderful 5 day vacation at the Fairmont Mayakoba. It was a marvelous experience and we would go back in a heartbeat. The property is fantastic – beautiful grounds, a well-designed layout spread over a large property. While there are long distances from the main building/lobby to the rooms and beach, there are complimentary carts traveling the paths... More 

Was this review helpful? Yes
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

This was hands down the NICEST and most beautiful resort I have ever seen and experienced in my life. From the incredible scenery, to the impeccable service, there isn't really much to complain about. Unlike some of the other posters, my girlfriend and I never had to wait more than 5 minutes for a golf cart to pick us up... More 

Was this review helpful? Yes
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed yesterday NEW

We found this a Lovely stop with the teens - lots of walks, bike rides, boat rides. We took a beach casita with a view of the lagoon, ground floor. The rooms themselves are ho- hum, but I just loved the commitment to nature. We were rewarded with the wake up to twitter of birds each morning and couldn't bear... More 

Was this review helpful? Yes
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Beautiful rooms, unique setting and amazing restaurants. You can take tours on their boats to see the local species and the formations. They could be better with pool service but beach service much better. Was surprised with lack of luxury around the pool and on the beach that you see at other Fairmonts but assumed related to the "nature" or... More 

Was this review helpful? Yes
Indianapolis, Indiana
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first trip to Mayakoba. We have been to Mexico a number of times and have always enjoyed. We have been down to the Riviera Maya before as well, but wanted to try this area because of the uniqueness of the property. I called American Express and while the Banyon Tree and the Rosewood were full, they were... More 

Was this review helpful? Yes
New York City, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

I've stayed in many five star hotels all over the world and this is definitely not one. Service leaves a lot to be desired. A lot of lack of follow through. Intentions are good, but the end result leaves a lot to be desired (no pick-up at airport despite reconfirming less than 24-hours before, waiting 30-minutes for a golf cart... More 

Was this review helpful? Yes 2
Washington, District of Columbia, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This was our second time at this hotel and started great ,the suite casita was great ,the butler Alan incredible ,and the staff at the pool and in all different service where fantastic. Then came a groupe of top 100 sales peoples for career builder with wife's or husbands,and the nightmare started. We thought we where in spring break Cancun... More 

Was this review helpful? Yes 8
Ottawa, Ontario
Top Contributor
70 reviews 70 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Just returned from an awesome 12 night stay with my wife and 3 year old daughter at the Fairmont Mayakoba. We had a fantastic stay and can't wait to return. For us, this hotel struck a perfect balance of being family friendly yet offering a high end accommodation. Property: The grounds and landscaping are beautifully maintained. While some reviews complained... More 

Was this review helpful? Yes 2
Seattle, Washington
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stunning property, beautifully maintained, impossible to describe the scope of the hotel- the grounds were probably 5 times the size of the golf course. The food and beverage is really expensive, plan on lunch being $60 US for two. The staff is exceptional and communicating was never a challenge. Getting to Playa del Carmen is a $25 US cab ride,... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Quezon City, Philippines
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A bit far from the night life in Cancun, but the property makes you want to relax and chill in one of the lounge chairs and soak in the sun. Good for couples.... Nice resort with superb amenities. The attention to details in the room is remarkable. The staff is friendly and courteous. Food is good to average.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Fairmont Mayakoba? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Golf cart(29)
  • Very nice(22)
  • Banyan tree(16)
  • Las Brisas(15)
  • El puerto(11)
  • Breakfast buffet(8)
  • Boat ride(7)
  • Signature casita(7)
  • Pool area(6)
  • Main pool(5)

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Amex, BookIt.com, Orbitz, Hotwire, getaroom.com, EasyToBook and Odigeo so you can book your Fairmont Mayakoba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Business Hotel in Playa del Carmen
#19 Romantic Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen

1,652 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1022)
Viewed
Dining (82)
Viewed
Pool/beach area (237)
Viewed
Room/suite (156)
Viewed
Hotel & grounds (233)
Viewed
Bathroom (49)
Viewed
View from room (44)
Viewed
Family/play areas (6)
Viewed
0:48
Videos (4)
Viewed
Other (211)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (597)
Viewed
Adults Only Infinity Pool (24)
Viewed
Amenities (55)
Viewed
Beach Area Casita (56)
Viewed
Beach Area Casita Suite (85)
Viewed
Beach Pool (7)
Viewed
Deluxe Casita Room (49)
Viewed
Fairmont View Room (43)
Viewed
La Isla Pool (15)
Viewed
Ocean Front Casita (43)
Viewed
Ocean Front Casita Suite (70)
Viewed
Restaurants and Bars (43)
Viewed
Second Pool (12)
Viewed
Signature Casita Suite (60)
Viewed
The Hotel (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Pool/beach area (3)
Viewed
Dining (4)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (3)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay