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Fairmont Mayakoba

5.0 of 5 Carretera Federal Cancun, Playa del Carmen 77710, Mexico
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#32 of 199 Hotels in Playa del Carmen
1,362 Reviews 4.5 of 5 stars
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Fairmont Mayakoba
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Fairmont Mayakoba
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1,362 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
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English first
1 review
3 of 5 stars Reviewed 2 days ago NEW

Property was beautiful and was staff was wonderful but the food was awful and incredibly overpriced. Being on vacation I really enjoy eating so I was very sad that the food was so gross. They couldn't even do taco correctly.

Review collected in partnership with Fairmont Hotels & Resorts

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Bogota, Colombia
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

The best way to relax is in between nature, the channels are full of life, the resting áreas are well separated from the social áreas with excelent locations and comunication services. Great rooms, view, food, and really nice and warm people allways with the good will to help you and favour any request.Take the trip by the channels , take... More

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New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had a great 6 night stay- a nice luxurious hotel. The staff are really wonderful...Marcus at the concierge, Aram who gave a bird watching tour around the canal, Daniel at the internal transportation, Alehandro at the catamaran desk on the beach- just to name a few - made our stay memorable. Suggestion- the hotel should throw in free wi-fi... More

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Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My wife and I had spent our homeymoon six years ago in the hotel and we loved the experience!! So this time I wanted to take the whole family (one baby and a toddler) so I made a reservation which was non-refundable. Unfortunately due to some personal issues our financial priorities had changed and we were about to cancel our... More

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Westfield, New Jersey
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We loved this place. My wife and I came for a weekend away from the kids and this place was great. It is not as pampering and excessive as some 5 star places but then again it did not cost nearly as much as they do either. It was excellent and top notch in almost every way. There are ore... More

Was this review helpful? Yes 1
Baton Rouge, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful resort / great staff/ property was very well groomed / Awesome ocean view from the beach area pool and the waiters for the pool and beach service were great... Rooms were excellent and very clean ....the staff was helpful and willing to please every request .... Boat ride tour to see the resort areas was very informative and driver... More

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Teresa G, Thank you very for your review. Our Tatichs (Mayan word for "guides") are trained by our very own ecology manager, who oversees all ecological and community programs at Fairmont Mayakoba. They are very knowledgeable and always happy to share information with our guests about the flora and fauna that call Mayakoba home. We are glad to hear... More

Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

Fairmont Mayakoba is a family hotel to rest, swim in the beach, watch birds, take a boat ride and jog in it´s incredible trails. Food is good in the restaurant at the lobby and is much better in the one near the beach. Pools are great, as well as the beach. Sea is a little bit rocky when you just... More

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1 review
5 of 5 stars Reviewed 2 weeks ago

Really no complaints, great venue for a family holiday, can particularly recommend the kids club. Staff are friendly and obliging, and the only real problem we did have (wifi access in the room was down) was fixed within half an hour. There's a good variety of pools, beach access, plenty for everyone.

Review collected in partnership with Fairmont Hotels & Resorts

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Matt W, Thank you for taking the time to write a review. We are pleased to hear you enjoyed our services, we hope you visit us again in the future. Sincerely, Beatriz Fuentes Public Relations Fairmont Mayakoba, Riviera Maya More

San Diego
1 review
4 of 5 stars Reviewed 2 weeks ago

the fairmont mayakoba is truly a beautiful hotel with a very nice beach. we loved going to the pool, walking around the grounds, and taking the complimentary boat ride around the property. this is a good location for kids and families. the only negative about the hotel is that the restaurants and food options are limited and very expensive. you... More

Review collected in partnership with Fairmont Hotels & Resorts

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Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear Erwin S, Thank you for taking the time to share your experience in detail. When you visit us in the future, I recommend you consider our inclusive program, as it offers tremendous value and a wide variety of restaurant options for you to select from. We look forward to welcoming you again on the future. Regards, Sven Richter Hotel... More

Stewartsville, New Jersey
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel with a great concept, being in the middle of the jungle. We stayed in one of the "casitas" and it was a nice experience. The room was very clean and beds were amazing, however, you can see a little details of lack of maintenance. But I have to say that the Room Service was wonderful.... More

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Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear Arianna M, Thank you for your review and for your kind compliments. We have taken note of your comments regarding pool maintenance. We hope next time you visit us you dine in our restaurants. Our culinary team works very hard in developing and preparing delicious menus, we are sure you will enjoy them as much as you enjoyed dining... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(29)
  • Very nice(22)
  • Banyan tree(16)
  • Las Brisas(15)
  • El puerto(11)
  • Breakfast buffet(8)
  • Boat ride(7)
  • Signature casita(7)
  • Pool area(6)
  • Top notch(5)

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Mayakoba 5*
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico

1,533 photos of this hotel

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All traveler photos (904)
Dining (60)
Room/suite (129)
Pool/beach area (206)
Bathroom (44)
Hotel & grounds (199)
Videos (4)
View from room (38)
Family/play areas (6)
Other (218)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (597)
Adults Only Infinity Pool (24)
Amenities (55)
Beach Area Casita (56)
Beach Area Casita Suite (85)
Beach Pool (7)
Deluxe Casita Room (49)
Fairmont View Room (43)
La Isla Pool (15)
Ocean Front Casita (43)
Ocean Front Casita Suite (70)
Restaurants and Bars (43)
Second Pool (12)
Signature Casita Suite (60)
The Hotel (35)

Management photos: Courtesy of the property manager

All management photos (33)
Pool/beach area (3)
Dining (4)
Room/suite (6)
Hotel & grounds (3)
Other (17)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#18 Business Hotel in #21 Spa Hotel in #21 Family Hotel in #21 Romantic Hotel in #23 Luxury Hotel in #25 On the Beach Hotel in
Hotel Class
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 
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Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Fairmont Mayakoba and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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