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Fairmont Mayakoba

5.0 of 5 Carretera Federal Cancun, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Fairmont Mayakoba
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Fairmont Mayakoba
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1,528 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, DC
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent four nights here in mid January. First time to the area, will surely be back and will return to the Fairmont. The reviews are all correct, this is a beautiful and unique resort with a fantastic staff. Be prepared, it is very unique, but keep an open mind and you'll quickly appreciate the design and the surroundings. I'll skip... More 

Was this review helpful? Yes 4
Brooklyn
Contributor
15 reviews 15 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Fairmont Mayakoba is beautifully situated. The resort was carefully developed and accommodated to blend in with nature, the massive mangrove and lagoons while allowing animals to peacefully co exist. The scenery is undoubtedly a strong point in this resort. There is plenty to take in and enjoy: beautiful infinity pools overlooking the lagoon or ocean, complimentary boat rides, bicycles, hiking... More 

Was this review helpful? Yes
Warwick, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very comfortable, unique and interesting environment. House keeping is great. People are friendly. Many pools. Beautiful setting especially the beach pool and the beach restaurant. Restaurant is pricy. It is better if you have a rental car to go to 5th Ave. at Playa Le Carmen....many good restaurants to choose from there.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Fairmont M, General Manager at Fairmont Mayakoba, responded to this review

Dear Elaine2501, Thank you for your staying with us, for your review and for your recommending us. We have many packages available that include dining at a great value, let us know please if we can be of assistance when planning your next vacation. Regards from sunny Riviera Maya, Beatriz Fuentes Public Relations More 

Nassau, New Providence Island
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Fairmont was amazing. This is a jungle paradise with white/green glove treatment and a white powder beach. The Fairmont has established a very private and natural estate. With continual shuttle service to the entire resort, the beach was less than five minutes on the ~ 1/2 mile paved trail or take one of the numerous free resort bikes (BMW... More 

Was this review helpful? Yes 2
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Joro32, Thank you for your review! We are certain many travelers will find your advise very useful. We are happy to hear you enjoyed the many activities available at the resort, including the restaurants. Regards from sunny Riviera Maya Beatriz Fuentes Public Relations More 

North Vancouver, Canada
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The resort is in an excellent location as a jumping point between Playa Del Carmen and Cancun. Easy to get to all the ruins from here. The resort itself is awesome. Great atmosphere, great food. great staff. Make sure to take the boat ride around and between the properties, its fun and there is lots of animal's too see along... More 

Was this review helpful? Yes
Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear I-go-out, Thank you for your review and for your recommendation. We sincerely appreciate it! Sven Richter Hotel Manager More 

New York City, New York
Top Contributor
84 reviews 84 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As many the other reviewers have noted, the Fairmont Mayakoba is a supurb resort! Every member of the staff here is wonderful; they are all truly engaging and friendly. The personal service is top notch; everyone really does their best to make a "big resort" seem like a boutique hotel where you are valued as an individual. I also have... More 

Was this review helpful? Yes 2
Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear LadyLuxeNYC, Thank you for your review and for detailing all the activities available at Fairmont Mayakoba! The watersports are a new addition, keep posted as we will soon add more activities for the enjoyment of our guests. We hope you visit us again in the future. Regards, Sven Richter Hotel Manager More 

111223
Contributor
12 reviews 12 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As i travel to Cancun Mexico often i was extremely excited to finally visit Mayakoba. We were 6 families with kids not realized that the beach was very far and not walking distance to any of the rooms. The hotel was beautiful and very couple oriented. There was a great kids slide for the swim pool that kept them busy... More 

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Yafg, Thank you for staying with us at Fairmont Mayakoba. The layout of our resort was designed with the vision of providing our guests with a unique travel experience. This allows us to have five different ecosystems in one place, and to offer exclusive activities, including on-property boat tours and nature walks. We hope you enjoyed the tours. At... More 

Chicago, Illinois, United States
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent a week at the Fairmont with our family on the All Inclusive plan. We were very pleased with how well the grounds and rooms were maintained. Every staff member that you encountered greeted us with a friendly smile and a hello. This resort is definitely a plus for those who like to stay active on vacation! Boating, Biking,... More 

Was this review helpful? Yes 3
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear KertrinaJ, Thank you for such a detailed review. The boat tour and the watersports are definitely a must do! We will add new activities shortly for the enjoyment of our guests! We have taken note of your comment about speed of service as an area of improvement. Sincerely, Beatriz Fuentes Public Relations More 

North Brunswick, New Jersey
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was the most beautiful Resort we have been to. Staff is AMAZING. From Checkin, Room Service, House Keeping, pool attendants - all of them work so hard to make the experience a beautiful one. They all get a kudos from me - hats off to them. The Property is JUST beautiful. We have been to some high end properties... More 

Was this review helpful? Yes 1
Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear Angana P, Thank you for taking the time to write about your travel experience at Fairmont Mayakoba. Your comments and recommendations are sincerely appreciated. We are proud to hear this is the most beautiful resort you have been too, and hope you visit us often! Regards, Sven Richter Hotel Manager More 

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Fairmont, arriving just after Christmas and leaving January 3rd. The property is beautiful. The rooms are lovely. I was worried when I heard it was about 1/2 mile to the beach but the way the property lays out, it makes sense and wasn't a problem. Our family loved the BMW bicycles available to ride and, when... More 

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Smetcalfe, Thank you for your review and for vacationing with us for the new year. We have shared your comments with Marco, congratulating him for a job well done! Sincerely, Beatriz Fuentes Public Relations More 

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(29)
  • Very nice(22)
  • Banyan tree(16)
  • Las Brisas(15)
  • El puerto(11)
  • Breakfast buffet(8)
  • Boat ride(7)
  • Signature casita(7)
  • Pool area(6)
  • Main pool(5)

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Despegar.com, Hotels.com, getaroom.com, Odigeo and Jetsetter so you can book your Fairmont Mayakoba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Business Hotel in Playa del Carmen
#19 Romantic Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen

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