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Fairmont Mayakoba

5.0 of 5 Carretera Federal Cancun, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Fairmont Mayakoba
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Fairmont Mayakoba
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1,574 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
1 review
5 of 5 stars NEW

Stunning property, beautifully maintained, impossible to describe the scope of the hotel- the grounds were probably 5 times the size of the golf course. The food and beverage is really expensive, plan on lunch being $60 US for two. The staff is exceptional and communicating was never a challenge. Getting to Playa del Carmen is a $25 US cab ride,... More 

Review collected in partnership with Fairmont Hotels & Resorts

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Quezon City, Philippines
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A bit far from the night life in Cancun, but the property makes you want to relax and chill in one of the lounge chairs and soak in the sun. Good for couples.... Nice resort with superb amenities. The attention to details in the room is remarkable. The staff is friendly and courteous. Food is good to average.

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We came from an overbooked 4 Diamond Resort, so our expectations for the 5 Diamont Fairmont Resort were a bit biased but we really didn't like the hotel. They do not have a private Check-In, you even are not seated when the Front Desk is busy. Something I expected for the price they charge. The room was nice. Because of... More 

Was this review helpful? Yes 1
Hickory, North Carolina
1 review
4 of 5 stars Reviewed 3 days ago NEW

Amazing place. Love that there are no cars in the compound. We bicycled and walked and road the shuttles. Must make dinner reservations or they run out f=of space. Golf course is wonderful. Did get food poisoning off of Tuna tartar other wise would highly recommend. We used Alma tours while there for Airport shuttle and trips. They were Excellent.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

This is a very expensive place to stay. The grounds are beautiful and staff is very attentive. Bikes were supposed to be available, but we were never able to acquire any, as people were hiding them. Due to transportation being so expensive we walked to the entrance to catch a collective, but when security saw us walking they escorted us... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear TripAdvisor member, Thank you for writing a review and for your comments. Please note that transportation within the Mayakoba community is provided to all our guests, that's the reason why our team picked you up and drove you to the entrance. This is done for your safety and as a service. Thank you for staying with us and we... More 

New York City, New York
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First off, it's a nice place - don't get me wrong. But I kind of expected much more beach, and instead, most of the rooms face the swamp (or mangroves). the rooms are nice - the bathrooms are absolutely exquisite - but there are only 9 rooms that face the beach, the remainder are a 5 minute golf cart ride... More 

Was this review helpful? Yes 3
Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear Ed L, Thank you for your review, we sincerely appreciate your time and comments. Our resort has won several awards for the quality and variety of activities for children, we apologize if this information was not provided to you, but it is readily available online and upon request at any time. Also, please note that our Lobby Lounge is... More 

Cancun, Mexico
1 review
3 of 5 stars Reviewed 6 days ago NEW

I really hate to put this down because of all the good reviews. My friends and I stayed there two nights and were planning on staying more but just simply wasn't counting on leaving early. I for one work at a 4 diamond Hotel so maybe my expectations are a little bit higher since I know exactly what it entails... More 

Was this review helpful? Yes 1
Milwaukee
1 review
4 of 5 stars Reviewed 1 week ago

I held our second corporate event at the Fairmont Mayakoba. Looks like we will be back for a third. Great hotel and great staff. Cristina Perez is the best CSM I have ever worked with. Love the Fairmont Mayakoba.

Review collected in partnership with Fairmont Hotels & Resorts

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Thank you Robert D for your review. We look forward to your 3rd stay at Fairmont Mayakoba. Sunny regards from Riviera Maya. Beatriz Fuentes Public Relations More 

Toronto
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Let me start by saying this hotel and amenities are amazing. Many reviewers have already beautifully described the property so I will agree with them. The resort was perfect for our family (with 2 young children). The staff are especially welcoming and our signature casita was lovely and well maintained. We have a lagoon view and looked for crocs every... More 

Was this review helpful? Yes 5
Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear Apple27, Thank you for your review. Please accept our most sincere apologies for the opportunities encountered, it is our goal to make your vacation truly memorable and this time we missed the mark. We hope you visit us again, we will work diligently to earn full marks. Regards, Sven Richter Hotel Manager More 

Marcy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Definitely get a room with a Casita room with a water view if you can. The view from your patio or balcony is excellent with wildlife always passing by. We even had a crocodile frequently sunbathing on a nearby rock. As the Casita buildings only have 4 rooms each and are spread through the tropical forest they give you a... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Fairmont M, Manager at Fairmont Mayakoba, responded to this review

Dear Carol W, Thank you for your review! We are glad to hear you liked your Casita. We hope you visit us frequently. Regards from sunny Riviera Maya. Sven Richter Hotel Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(29)
  • Very nice(22)
  • Banyan tree(16)
  • Las Brisas(15)
  • El puerto(11)
  • Breakfast buffet(8)
  • Boat ride(7)
  • Signature casita(7)
  • Pool area(6)
  • Top notch(5)

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Business Hotel in Playa del Carmen
#19 Romantic Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen

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Adults Only Infinity Pool (24)
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Beach Area Casita (56)
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Beach Area Casita Suite (85)
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Beach Pool (7)
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Deluxe Casita Room (49)
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Fairmont View Room (43)
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La Isla Pool (15)
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