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Fairmont Mayakoba

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GreenLeadersPlatinum level
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Carretera Federal Cancun, Playa del Carmen 77710, Mexico
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Fairmont Mayakoba
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Fairmont Mayakoba
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1,676 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

The grounds of the Fairmont Mayakoba are beautiful and are shared with 2 other Fairmont properties. This resort is very big and requires lots of walking not recommended for folks who do not like to walk long distances to get to beach and/or lobby area. There are cart services a very high frequency as well as bikes to bring you... More 

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Clarksville, Maryland
Contributor
14 reviews 14 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The common areas of the resort are very beautiful. Everything was very smooth. Check in was easy, the valets always had our car out front promptly, bar service was good as we never had to search for a server, the room was clean and housekeeping did a good job, shuttle service around the large resort was easy. The grounds were... More 

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Ciudad de México
1 review
2 of 5 stars Reviewed 3 days ago NEW

I went to the Hotel for a wedding. Although the place was beautiful, the service was very poor. The restaurants were slow, the food expensive and not very tasty. I had people fixing the bathroom lights several times when I went back to my room. The hairdryer didn't work and I called to get a new one asap (I needed... More 

Review collected in partnership with Fairmont Hotels & Resorts

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Montreal, Quebec
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went to this beautiful hotel, to rest and relax. We take many vacations but never seem to rest...This vacation was planned to have no schedule, no rushing...just to appreciate a beautiful hotel, delicious food, beautiful nature, rest and relaxation. The location was great...not too far away from Playa del Carmen....a lovely place we enjoy visiting...with shops and restaurants and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW

Prior to our visit we notified the hotel that we were celebrating our 40th wedding anniversary to which they replied that we would not be disappointed and they would do everything possible to make our stay very memorable. When we arrived everything was just perfect. They had put flowers and chocolates in the room which was a lovely touch and... More 

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Glendale, California
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed during the week of April19-23, the resort was beautiful, the staff was excellant, prices for food and drinks were pricing but it's okay. I also had a 1 hour stress relief masssage at the spa and had the best massage ever, I was so relaxed I fell asleep 3 times.The staff in all departments of the hotel were... More 

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Sydney
Contributor
13 reviews 13 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and three friends stayed at the property for 5 nights, 2 interconnecting rooms. The entire group just found the stay just absolutely brilliant!! We were checked in by Angel, he was excellent! He gave us the run down of the property, inclusions and ensured we had no questions once checked in. The property is very impressive. We loved the... More 

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Argentina
Top Contributor
51 reviews 51 reviews
34 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

We intended to spend a quiet family 5 night vacation at the Fairmont. I had booked two rooms in August 2014. When we arrived at the hotel it appeared to be very nice at first glimpse. However, in spite of my request for a room close to the lobby and the elevators since I am slightly handicapped and cannot walk,... More 

Was this review helpful? Yes 10
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Fairmont Mayakoba over Easter and were very impressed with our suite and all the facilities. Our family Cassita Suite was very spacious and the huge site means most of the rooms are set in apart - so you never feel you are in a crowded hotel. All 3 restaurants offer great food - easily the best... More 

Was this review helpful? Yes 2
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Andrew W, Thank you for taking the time to write a review. We sincerely apologize for not being clear with the conditions of the upgraded suite and for the inconveniences you experienced with having to change rooms. We have reviewed our guest communications protocol to ensure this does not occur again. We are glad to hear you enjoyed our... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to preface this review with the fact that we did not pay for our stay here, so I feel a little bad about complaining about anything. The property is gorgeous and has the feel of a colonial gated community...so if you are looking for any "authentic" experience, this is not your place. Most of the rooms are far... More 

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Kate W, Thank you for your valuable feedback. We are disappointed to hear you did not enjoy our menus. All our a-la-carte dishes are prepared a-la-minute, if at any time your order is not prepared to your satisfaction, please let us know and our culinary team will prepare your order again. Thank you for staying with us, we are... More 

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Adults Only Infinity Pool (24)
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Beach Area Casita (56)
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Beach Area Casita Suite (85)
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Fairmont View Room (43)
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La Isla Pool (15)
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Second Pool (12)
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