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Fairmont Mayakoba

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Carretera Federal Cancun, Playa del Carmen 77710, Mexico
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3rd night fee & breakfast
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Fairmont Mayakoba
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1,819 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (428)
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Los Angeles, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed today NEW

I have mixed feelings about our stay in late July. I made a conscious effort for this review to not be influenced by the seaweed/algae that has taken over Rivera Maya right now. It's really unfair to blame the hotels for a natural occurring phenomenon in the ocean, and I've thought over and over how they could have handled it.... More 

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Auckland, New Zealand
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We enjoyed our stay, overall a well kept, well priced family location with loads of positives and fun activities. So I will highlight a few niggles for other travelers to heed, when they visit. I reccomend staying there despite what will sound like a negative review: 1. Bikes. There are not enough available, supposedly a pick-up drop off system from... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I loved this resort. The boutique style and the beautiful room. My only issue of with the room was that the view looked like a scene straight out of the Blair witch Project. Ioved that they had slippers for my 1 year old and a nice bed for her to sleep in. The pool is gorgeous, nice and quiet and... More 

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Atlanta, Georgia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I travel to Cancun quite often and I must say that this property is in my top two. The rooms are well decorated and comfortable. The service is grand! I went with friends but will definitely return with the hubby because the romance was in the air.

Was this review helpful? Yes 1
Southlake, Texas, USA
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The Service was exceptional throughout the hotel from the front door valet to bulter service for beach side suites to the Captain of the complimenary boat tour throughout Mayakoba! The rooms were well appointed with beautiful decor, the food was impressive at all restuarants and they offer numerous activities for the kids. It was a perfect family get away to... More 

Review collected in partnership with Fairmont Hotels & Resorts

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Boston, Massachusetts
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed for four days at this impressive Fairmont property, which must rank as one of our favorites. A lot of work has gone in to this place. The property is luxurious without a doubt, but it is friendly and familiar thanks to the staff who really go above and beyond. It is one of the few places where everyone... More 

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear travellingdodo, Thank you very much for your review and for sharing such useful tips with other travelers. We really liked your photos, thank you for sharing them! The raccoon-like animals you saw are coatis, they like the tropical forest, and due to the layout of Mayakoba where there is a lot of greenery, water canals and mangroves, these beautiful... More 

New York City, New York
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had the pleasure to spend a few days in this fantastic Riviera Maya gem! Was not disappointed. There are plenty of choices and prices for you stay at Mayakoban. Rosewood Mayakoba, Fairmont Mayakoba or Banyan Tree Mayakoba. All worth a short or long stay. I found out that The Fairmont had a better beach and I liked the casitas... More 

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Marco S, Thank you very much for your review, we sincerely appreciate your comments and recommendations. We have recently changed the menus and concepts of the Lobby Lounge, El Puerto and Las Brisas, these outlets now have a refreshed look and dishes crafted under the direction of our new Executive Chef Eric de Maeyer. Please send us a note... More 

1 of 5 stars Reviewed 5 days ago NEW

Very Expensive for the poor Service and quality you get. Employees are good but not he management in general. Hotel is more focus to update the daily exhange rate to the highest instead of looking how to better serve you. Rooms with insects. spiders, ants. lot of bit mosquitos, rooms with high moisture and bad smell. I asked for a... More 

Was this review helpful? Yes 2
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Salvador D, Thank you for taking the time to write a review. We are disheartened to hear you didn't enjoy your stay with us. We are here to serve you and all our valued guests, your satisfaction is our primary goal and we are sorry to hear we fell short your expectations. We have reviewed your comments in detail... More 

Louisville, Kentucky
Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

The Mayakoba was a very nice all-inclusive resort but most of the rooms are too far from the beach (over a 1 mile shuttle ride). There are some limited very expensive rooms and cottages on the ocean but most are way back in the jungle. The grounds are immaculate as well as the service and food at any of the... More 

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear FreeMarketRules, Thank you for your review. We sincerely appreciate the time you have taken to share your comments with other travelers. Fairmont Mayakoba offers rooms in a variety of settings, this is done for two reasons: to provide our guests with a unique travel experience where they can enjoy five different ecosystems, and also to protect the environment with... More 

Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This resort is immaculate and pleasing in every way. The restaurants on the property are incredible. The pool and bar are great for relaxing during the day. There is a lagoon on the property that you can tour via a guided boat and see tropical birds, alligators, iguanas, and other wildlife. The beach is small, but nice. When I was... More 

Was this review helpful? Yes 2
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Adults Only Infinity Pool (24)
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Beach Area Casita (56)
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Beach Area Casita Suite (85)
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Beach Pool (7)
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Deluxe Casita Room (49)
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Fairmont View Room (43)
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La Isla Pool (15)
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