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Fairmont Mayakoba

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Carretera Federal Cancun, Playa del Carmen 77710, Mexico
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Fairmont Mayakoba
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1,769 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Emiliano Zapata, Mexico
Level Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

"El Camaleon " has been recognize as ONE of the nicest golf course at the Mayan Riviera .Fairmont is one of the choices to stay close . The diferent choices that Fairmont offers.. are a very ample rooms with all the amenities that you can imagine,excellent restaurants with a quality FOOD. Breakfast buffet has international and typical mexican regional food.... More 

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Monterrey, Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I went with my family (a 3 yr and 10 mo . old). We stayed at the Heritage Place. It is INCREDIBLE. This brand new residence are beautiful and very luxurious. We had a 3 room residence, with our own pool. All staff is very nice, but the operations manager Mariana Lozano went over the top, and exceeded all expectation.... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is VERY spread out the beach is very poor. I understand that this is an abnormal season for seaweed, but it is unbearable on the beach and shallow water area(s). It was not swimmable. There was major construction going on and it would have been nice to know ahead of time. Jackhammers and air compressors are not an... More 

Was this review helpful? Yes 4
Buford, Georgia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My family just spent 4 nights at the Fairmont Mayakoba and I can honestly say the property is beautiful with canals, lush tropical landscapes, friendly employees, and lovely rooms...even the regular room is above the normal scale. The main pool has a nice waterslide for the kids and has little nooks for families to settle into. We did not opt... More 

Review collected in partnership with Fairmont Hotels & Resorts

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Chicago, Illinois
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just returned from five nights at this one of a kind property and are still gushing over the service & beauty of it all. Fairmonts have long been our hotel chain of choice for romantic getaways (our honeymoon & several anniversary trips) so we picked this for our 10 year anniversary vacation stay. It did not disappoint. The staff,... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We spent 4 nights at the Fairmont Mayakoba and overall our stay was good: nice and clean bedroom, very friendly and professional staff and good facilities (beach, swimming pools and free catamaran rides- Alejandro guided the catamaran for us and it was amazing!). However we found some downsides: the restaurants are overpriced given the poor quality of the food they... More 

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear kika332, Thank you for your review and comments. Our Director of Food and Beverage has received your feedback and has addressed all recommendations with his team. We’re sorry that your experience got affected by the transportation fees, unfortunately this are established by the union and we offer only the safest and most convenient alternatives for our guests. Despite this... More 

Dallas, Texas
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff, all Mexicans/Mayans speak English as well or better than their largely American guests. Classic Fairmont service and hospitality. Gorgeous and expansive property, which has it's own beach, however other than a few selected beachfront accommodations, you access the beach via free on premises shuttles, free mountain bikes located throughout the property, or walk (close to a mile). Multiple... More 

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Gregcarrera, Thank you for your review. We are very glad to know that you enjoyed your stay and the all inclusive package. Thank you for recommending us to future guests. We look forward to welcoming you back to Fairmont Mayakoba Sincerely Daniela Daniel Public Relations Manager More 

Del Mar, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What an awesome place to stay at! We reserved one of the casitas with a pool, right on the beach!!, we had beach accesses from our place and the pool service that the big pools had, we had it too!! Great pool food! The waiters constantly came to our pool to see if we needed anything! The pool got cleaned... More 

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear andreaibanez1, Thank you for your fantastic review. It's terrific that you had such a memorable experience and found everything perfect during your vacation - being your #1 hotel is quite the compliment. We can’t wait to see you again soon! Best wishes. Daniela Daniel Public Relations Manager More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The beach was awful and gray with tractors and seaweed marring the solitude. The major restaurant was not even open, and there was no internet service at the adult pool.There were few shops, and you had to take a cab which costs $25.00 one way to go anywhere!!!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Jan D, We regret to know that you had encountered some discomforts during your stay with us. Despite this we appreciate your feedback and we hope you enjoyed your stay. We would be glad to have you back as our guest. Sincerely Daniela Daniel Public Relations Manager More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 1 week ago

No festive feeling. Music missing 90% of the time. Too quiet and boring. Needs a disco and fun places to hang out. Beach views and ocean views missing!!!!!! Didn't go to Mexico to view the Mangros. Service great. Room nice. Location, amenties ? so/so

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear 196dannam, Thank you for taking the time to share your kind feedback about your recent visit to our resort. Your recommendations have been shared with the team. We would be glad to have you back as our guest. Sincerely Daniela Daniel Public Relations Manager More 

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