I found these reviews very helpful before booking so I wanted to give additional feedback. This was mine and my husbands first trip to Mexico. The pictures though beautiful don't do the place justice. The resort is BEAUTIFUL and very clean and well maintained. We were in building 8 which is the first in the "Jungle". We had requested building... More

The resort was absolutely beautiful....very big, but beautiful. We stayed in building 11 (in the jungle) which we needed to take a shuttle to. The room was a suite and was a room with a fridge and stove attached to a smaller hotel type room. We seemed to have several things break in our room-the toaster, coffee pot and even... More

Great choice for a relaxing non-all-inclusive resort stay in Cancun (through RCI). The property is really really nice and very well kept. Spent almost the entire week eating great food and relaxing by the pool. Things to keep in mind: -Ocean front is rocky, but has clear water where you can see amazing fish swimming around - great for snorkeling.... More

This was our second trip to this Grand Mayan. The staff are all very friendly & courteous. The units and the grounds are meticulously maintained & gorgeous. We were travelling with my 84 year old father in law and they were very accommodating and put us in building #2 close to the amenities & pools. The beach is nice to... More

The Grand Mayan resort is absolutely gorgeous! The staff always helpful and polite. We had two Grand suites in building 4. Absolutely beautiful, clean and well kept. Our plunge pool on the balcony had debris in it. One call to the front desk and shortly thereafter, someone was there to clean the pool. We had a buffet dinner at the... More

The drinks were watered down and expensive. The brunch was excellent and worth the cost the other meals we had were average and not worth the price. I found that is was better to go out in town then to eat on resort. I felt cheated after I ate the meals on the resort. I'm not sure if this is... More

This was our first visit to a Mayan resort and we were very impressed overall. Nice facilities, very gracious and friendly staff, good food at all the restaurants we tried were the high points for us. Some reviewers have complained about prices but I was very pleased with the prices and cashless policy for a non-inclusive resort option. We eat... More

This place is nice and clean and the resort itself has plenty to do. That being said, we are the kind of people that like to go outside the resort and the location is kinda in between areas. They have a 10$ shuttle for 2 people to go to playa del Carmen but its about a 20 minute ride. The... More

Was invited to the site at the airport and promised they would get us the same attractions at 60%off we were going to do anyway. Sure, we signed up. Someone was supposed to pick us up at the hotel we were in and take us to the Grand Mayan at 8:30am and take us to their really nice buffet breakfast... More