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Hotel Casa de las Flores

3.0 of 5
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Avenida 20 Norte, Playa del Carmen 77710, Mexico
Hotel Casa de las Flores
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Ranked #99 of 199 Hotels in Playa del Carmen
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243 reviews from our community

Traveler rating
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    33
    8
    8
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125
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1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel was absolutely perfect for me! I spent 5 nights here alone, in the beginning of May. The people working here are so friendly, so nice and always ready to help and answer all your questions (and believe my I asked a lot of questions). The breakfast is simple but very nice and the fact that there's a fresh... More 

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Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed in the Hotel Casa de las Flores in February 2015 for a 7 night stay. This was my 2nd stay in PDC. After my first experience in PDC in 2014 staying at another hotel on la Quinta Avenida, I was looking for a much quieter hotel, not so closed to the noisy bars and restaurant but still to... More 

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Hotel Casa D, Manager at Hotel Casa de las Flores, responded to this review

Dear Mr. Yann M Thank you very much for such a great review. Thank you. We do our best everyday for you. Please come back soon More 

Belize City, Belize
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose this hotel because was rated excellent on Tripadvisor and for the first time I was disappointed. The Hotel is OK if you get room 11. We where given at first room 28 (not nice ) then we asked to change room. Staff was very pleasant and show us a second room (not nice) finally the showed us room... More 

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Hotel Casa D, Manager at Hotel Casa de las Flores, responded to this review
Google Translation

Estimado Sr. Franco669 De antemano agradecemos su amable preferencia. Efectivamente contamos con distintas categorias de habitaciones y por la distribucion... More 

Central Norway, Norway
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2015

Stayed here with a group of 20 people for two weeks. The staff were very helpful and always smiling. Clean rooms every day, the bed got made up and received fresh towels. Tips for cleaning staff and at breakfast expected, in accordence with the culture. Air-condition and fan in the celing, slept comfortably. Enjoyed the common areas of the hotel... More 

Was this review helpful? Yes 1
Hotel Casa D, Manager at Hotel Casa de las Flores, responded to this review
Google Translation

Estimado Kurt E Gracias, muchas gracias por sus amables comentarios. Esperamos que usted y su grupo hayan pasado unas vacaciones... More 

Moss, Norway
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

Was tourleader for 20 people staying at this lovely hotel for 2 weeks. Some in double rooms, but most staying in single rooms. Based on the feedback I have been given by my guests, there was only positive experiences related to our stay. As mentioned by the last reviewer, there could maybe have been more hangers in the room and... More 

Was this review helpful? Yes 1
Hotel Casa D, Manager at Hotel Casa de las Flores, responded to this review

Dear PWB717 Thank YOU in the first place for giving us the opportunity to host you and your party. Playa del Carmen has a lot of options and you choose good, because people at Hotel Casa de las Flores love to serve, from Ownership to co-workers. We really look for our guests to live the experience, a real experience! Where... More 

Oslo, Norway
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 27, 2015

Stayed in this hotel for more than 2 weeks with a group of 20 in March 2015. The hotel is small, colorful and intimate, with all rooms facing a beautiful back garden with lots of trees, places to sit, hammock, a pool and everything you need. Rooms are decorated in a Mexican style. They all have fridge, good air condition... More 

Was this review helpful? Yes 3
Hotel Casa D, Manager at Hotel Casa de las Flores, responded to this review

Dear Henriette L I would like to thank you first because of your nice comments, we are so glad you consider every detail because that is what we think is important... every detail. On behalf of all the staff at Hotel Casa de las Flores I sincerely tell you how satisfactory is to read, to know that all our effort... More 

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2015

Loved the old Spanish colonial style. We had no blanket, which was kind of weird, but the staff promptly got us one when we asked. Staff were very friendly. Location was great; close to everything. Pool was tiny, but I was more interested in the beach, and the staff would give you towels to take to the beach. Wifi worked... More 

Was this review helpful? Yes 2
Hotel Casa D, General Manager at Hotel Casa de las Flores, responded to this review

Dear Jaksen Thank you very much for your preference. I am sorry about the blanket, you can be sure we really appreciate all comments, because every comment can make us better. Thank again, please come back soon More 

Kingston, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 6, 2015 via mobile

We had a medium experience at this hotel, so I will just make a list of positive and negative things. The took two tours through them. The chichen itza one is good but you spend most of the day on the bus and you only get 40 minutes at the cenote. The second one at the Islas mujeres was disapponting.... More 

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Evansville, Wisconsin
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 4, 2015

This was my perfect hotel, small quiet, very clean, superb staff, close to the beach and the avenue of shops. We were there during fat Tuesday, so there was a small interesting fair at the end of the block. We did all the tourist stuff we could fit in. My travel partner is a professional photographer, so she went her... More 

Was this review helpful? Yes 1
East Worldham, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 3, 2015

nothing good...too much expensive and very bad experience for us. waiting for us at the reception an old man, who doesn't speak english..our room was clean but with an horrible smell (it's normal dued to an exotic garden.. without gardner) Staff so so..we've had a problem during our stay, someone stole us 300 US.. we can't see the manager because... More 

Was this review helpful? Yes 3
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