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Koox City Garden Hotel

2.5 of 5
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Av. Constituyentes entre 1 y 5ta Avenida, Playa del Carmen 77710, Mexico
Koox City Garden Hotel
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Ranked #68 of 136 Playa del Carmen B&B and Inns
A recent review
4 of 5 stars reviewed 2 weeks ago
Globetrotter_Geoff Shropshire, UK
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37 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shropshire, UK
Top Contributor
125 reviews 125 reviews
34 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited with a large group and had no complaints. Large, clean room with reasonable bathroom with working shower. Aircon quiet and efficient, comfortable beds. Good location right on 5th Avenue and 10 mins to the beach. Service efficient and friendly.

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KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Geoff: Thank you for sharing your opinion, I'm glad that your stay in Koox City Garden was enjoyable and thank you for recommending us. Hope to see you any time soon More 

San Antonio, Texas, Usa
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We have stayed in other Koox Hotels, but were disappointed the one night we stayed at the City Garden Hotel in Playa del Carmen. We were here for one night, but that was enough. Check-in is at another hotel across the street. TV never worked. Shower head dribbled water. Ants in bathroom and sleeping room. On a better note, the... More 

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KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Deborah G. Thank you for your review posted. We greatly appreciate your feedback, sorry that your experience did not meet your expectations. We will be watching our quality processes especially in relation to the supervision of the rooms in order to ensure excellent service, it is important to inform you that we make frequent spraying in rooms and areas... More 

London
Top Contributor
69 reviews 69 reviews
15 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This place is a 5 minute walk to the beach. Enough said! The rooms were good a size and there was a little balcony which was nice, but lacking a view. The fan and aircon were unbelievably noisy but it was cool enough in February. The nearby bars made a lot of noise too, but I think this is true... More 

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KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear L_Smash, Thank you for sharing your comments with us, we apologize for the inconvenience during your stay, We are working on it to improve it. Indeed the hotel is located a few steps from the beautiful beach of Playa del Carmen and surrounded by restaurants, bars and shops for each of our guests have everything at your disposal without... More 

Montreal, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 24, 2014

I think that if you really want a peacefull place to sleep this is not your spot. Its well placed in city center. Its quiet during daytime. The pool and garden are really a chill place. Actually we spend most of our lunch time around the pool because we have a fridge in the room, witch was pretty cool! Very... More 

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KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear Christinn, Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know that you enjoyed your days with us, our facilities and services. We want to thank you for chosen us and we look forward to welcome you very soon again! Best regards! More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2014

We stumbled across this hotel at the last minute. We went directly to the hotel and dealt with Omar, who was an absolute delight. He was very friendly and helpful. They had two hotels available at the time, so showed us through both. Nothing was too much trouble. He even matched the price online. The hotel is in an ideal... More 

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KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear guest, Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know that you enjoyed your days with us, our facilities, services and our wonderful staff with their recommendations (as Omar, thank you!). We want to thank you for chosen us and we look forward to welcome you very soon... More 

Wisconsin
Top Contributor
103 reviews 103 reviews
22 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed March 30, 2014

This is the former Posada Las Iguanas, which used to be run by the family that still owns it. Read their reviews, then read these, and you will see what has changed since it was taken over by Koox. Understand, this is not and never was the hotel for everybody. If it is your first time to Playa, or if... More 

Was this review helpful? Yes 1
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear guest, Thank you for write your review of your stay at Ko'ox City Garden Hotel. We want to thank you specially the bad points of your words, because they help us to improve our services and facilities. Ko'ox Management read this review and want to apologise for all the inconveniences you had suffer during your stay. We are working... More 

Montreal, Canada
Top Contributor
94 reviews 94 reviews
69 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 1, 2013

Great location and great price, one of the nicest and most affordable clean hotels in the area. They have their own little pool and is just but where the action happens in New Years in Playa del Carmen but still not so close so you can get good rest. With AC and love the wooden blinds.

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KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear guest, Thanks a lot for your review of your stay at Koox City Garden Hotel (Posada de las Iguanas). We are delighted to know that you enjoyed our facilities and services, and specially the location of the hotel, the best one :) Thanks again and we are looking forward to welcome you at your home in Playa! Best regards... More 

Buenos Aires, Argentina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 8, 2013

This was my worst experience in a hotel ever. The Koox has a few hotels, I don't know where to start this review about the Koox City Garden. Maybe for the management. What an arrogant and pathetic people they have as staff. I.e: the hotel says they have internet connection but it doesn't work and when they say they fixed... More 

Was this review helpful? Yes 2
Bozeman, Montana
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 12, 2012

We loved Posada las Iguanas, and would highly recommend it. The staff was helpful and efficient, the courtyard quiet and picturesque with its pool and orchids, and the room comfortable and cool. The adjoining Cafe Cyn has excellent, reasonably-priced food. It's only a block to the beach, and a 1/2 block to Avenida Quinta, with its shops and restaurants. Cynthia,... More 

Was this review helpful? Yes 3
Cologne, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 16, 2012

Fantastic value for money, very clean, comfortable and cosy place - I loved staying here. The location of Las Iguanas and the close proximity not just to the beach and Quintas Avenida, but lots of restaurants and tacos bars make this posada my favourite in Playa!

Was this review helpful? Yes 3
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