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Koox City Garden Hotel

Av. Constituyentes entre 1 y 5ta Avenida, Playa del Carmen 77710, Mexico
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Koox City Garden Hotel
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46 Reviews from our TripAdvisor Community

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england
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 1, 2015 via mobile

Stayed here as part of a tour, unfortunately my room did not have a fridge or balcony as some others did, however the room was spacious and adequate.there is a pool and pleasant grounds. Location is great, easy access to shops and restaurants, bars and short walk to the beach.

Helpful?
Thank holidaycrazy
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear Sirs, Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know the positive items but we are more happy to know the negative issues that help us to improve our services and facilities and to do a best job every day. Thanks again for your words and we look... More 

Mahahual
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 5, 2015

Nice big rooms with coffeemaker and fridge. Location is perfect, close to the beach, close to the fifth avenue, the restaurant in front of the hotel has good food, nice atmosphere and beers at a reasonable price. The hotel itself does not have a parking you have to pay 150 pesos extra if you want to use the parking further... More 

Helpful?
1 Thank mahahualmexio
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Mahahualmexio, Thank you very much for all your positive comments about your recent experience with us at Koox City Garden Hotel, in Playa del Carmen. We are happy to hear that you had a wonderful stay and we hope to welcome you back in the near future. Best regards More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 12, 2015 via mobile

We stayed here as apart of a tour, It was very very average, it is extremely loud (like having a band in your room!) The room was full of mosquitoes and ants and there was a big spider in the room one day. The outside area is okay but wear your mosquito repellent! There was no wifi in our room... More 

Helpful?
Thank Channyyy
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Channyyy, Thank you very much for your positive comments about your recent experience with us at Koox City Garden. We are happy to hear that you enjoyed our service provided by our Staff and the great location. At the same time I would like to apologize for the noise disturbance you experienced during your stay, the mosquitos, and wifi.... More 

Monterrey, Mexico
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 13, 2015

The location is fantastic, a block from Quinta Ave and very near the Mamita's beach clubs. Staff is very friendly. Rooms are modest yet very clean and with A/C, you feel the beach vibe in the corridors. Rooms are loud at night due the closeness to a bar, so bring ear plugs. I recommend this for a quick getaway in... More 

Helpful?
Thank iamosvitronik
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Iamosvitronik, Thank you very much for your overall positive comments about your recent experience with us at Koox City Garden Hotel. We are happy to hear that you enjoyed our facilities and the service provided by our Staff. At the same time I would like to apologize for the noise disturbance you experienced during your stay and WiFi service... More 

Shropshire, UK
Level Contributor
154 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed March 17, 2015 via mobile

We visited with a large group and had no complaints. Large, clean room with reasonable bathroom with working shower. Aircon quiet and efficient, comfortable beds. Good location right on 5th Avenue and 10 mins to the beach. Service efficient and friendly.

Helpful?
Thank Globetrotter_Geoff
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Geoff: Thank you for sharing your opinion, I'm glad that your stay in Koox City Garden was enjoyable and thank you for recommending us. Hope to see you any time soon More 

San Antonio, Texas, Usa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 12, 2015

We have stayed in other Koox Hotels, but were disappointed the one night we stayed at the City Garden Hotel in Playa del Carmen. We were here for one night, but that was enough. Check-in is at another hotel across the street. TV never worked. Shower head dribbled water. Ants in bathroom and sleeping room. On a better note, the... More 

Helpful?
Thank Deborah G
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Deborah G. Thank you for your review posted. We greatly appreciate your feedback, sorry that your experience did not meet your expectations. We will be watching our quality processes especially in relation to the supervision of the rooms in order to ensure excellent service, it is important to inform you that we make frequent spraying in rooms and areas... More 

London
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed February 27, 2015

This place is a 5 minute walk to the beach. Enough said! The rooms were good a size and there was a little balcony which was nice, but lacking a view. The fan and aircon were unbelievably noisy but it was cool enough in February. The nearby bars made a lot of noise too, but I think this is true... More 

Helpful?
Thank L_Smash
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear L_Smash, Thank you for sharing your comments with us, we apologize for the inconvenience during your stay, We are working on it to improve it. Indeed the hotel is located a few steps from the beautiful beach of Playa del Carmen and surrounded by restaurants, bars and shops for each of our guests have everything at your disposal without... More 

Montreal, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 24, 2014

I think that if you really want a peacefull place to sleep this is not your spot. Its well placed in city center. Its quiet during daytime. The pool and garden are really a chill place. Actually we spend most of our lunch time around the pool because we have a fridge in the room, witch was pretty cool! Very... More 

Helpful?
1 Thank Christinna_Foxy
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear Christinn, Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know that you enjoyed your days with us, our facilities and services. We want to thank you for chosen us and we look forward to welcome you very soon again! Best regards! More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 7, 2014

We stumbled across this hotel at the last minute. We went directly to the hotel and dealt with Omar, who was an absolute delight. He was very friendly and helpful. They had two hotels available at the time, so showed us through both. Nothing was too much trouble. He even matched the price online. The hotel is in an ideal... More 

Helpful?
Thank Lozzy12982
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear guest, Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know that you enjoyed your days with us, our facilities, services and our wonderful staff with their recommendations (as Omar, thank you!). We want to thank you for chosen us and we look forward to welcome you very soon... More 

Wisconsin
Level Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed March 30, 2014

This is the former Posada Las Iguanas, which used to be run by the family that still owns it. Read their reviews, then read these, and you will see what has changed since it was taken over by Koox. Understand, this is not and never was the hotel for everybody. If it is your first time to Playa, or if... More 

Helpful?
1 Thank timmind
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear guest, Thank you for write your review of your stay at Ko'ox City Garden Hotel. We want to thank you specially the bad points of your words, because they help us to improve our services and facilities. Ko'ox Management read this review and want to apologise for all the inconveniences you had suffer during your stay. We are working... More 

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