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Acanto Hotel and Suites Playa del Carmen Mexico

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GreenLeadersBronze level
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16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
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1 room 1 guest
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Acanto Hotel and Suites Playa del Carmen Mexico
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594 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We had fabulous time at Playa Del Carmen, the location of the hotel/service apartment was fantastic. It is tucked in the middle of loads of shops and restaurants and only minutes away from the beach. The apartment is sizeable, rooms are very clean though the service was under expectations due to various arrangement errors in relation to tours arranged. I... More 

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Charlotte, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It's always nice to find a home away from home. That's exactly how I felt when I stepped into my cozy condo at Acanto Hotel & Suites. The location was perfect! My condo was spacious and nicely furnished including a kitchen with granite countertops and stainless steel appliances. The front desk staff as well as housekeeping and maintenance were super... More 

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I really enjoyed our stay here, despite some minor issues. I think the most appropriate overall rating for this property would have been 4.5 stars, but since that option is not available, we give it 5 stars. We stayed for one week in Villa 2, Level 1, right off the pool area. Pros: - Front desk staff... More 

Was this review helpful? Yes 2
Chicago, Illinois
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My stay at Acanto overall was great and relaxing! Things I enjoyed/liked: The staff are very nice and helpful. The pool area was relaxing and always clean as well as the breakfast area. The room was a perfect size for my boyfriend and I. We used the groupon, so we got the room with no balcony and was located near... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The apartment was truly wonderful, great accommodations and furnishings. Very comfortable, quiet and spacious, and the design shows extraordinary taste. Definitely the best choice we could've made for our stay in Playa, and to top it all the staff was excellent!!!

Was this review helpful? Yes 1
Huntingdon Valley, PA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful, clean, affordable rooms. Helpful front desk staff (especially Andres). The WiFi was pretty reliable & the location was perfect. You're only a few steps away from 5th & a couple blocks away from the beach. The pool was kept clean.

Was this review helpful? Yes 1
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

Thank you!!! We are so glad that you liked our hotel and that you enjoyed your stay with us! thank you for the great comments about our staff, they work very hard to keep a perfect environment for our guests and make your stay as perfect as possible. We very much hope you can come back and visit us again... More 

New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I recently stayed at the Acanto in Playa Del Carmen. I found this hotel on trip advisor and was impressed with all the reviews. Unfortunately, the room we were given was not the room I thought I had booked but it was still a very large room and nicely decorated. If you stay here I would call... More 

Was this review helpful? Yes 1
AndreeezS, General Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

Hi thank you so much for the kind remarks, however, I am a bit confused when you say our website is deceiving, Do you mean confusing? We have many different room types, We have Deluxe Rooms, we have 1, 2 and 3 bedroom units and 1, 2 and 3 bedroom Penthouse units. The hotel and rooms as are exactly as... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Playa Del Carmen has become saturated with massive resorts that now lack quality due to their size. There is a boutique hotel that offers everything for those choosing the Playa Del Carmen location: Location, Value, Phenomenal Decor and Professional Staff. If you want to feel the energy of Playa Del Carmen within walking distance and still experience the tranquility of... More 

Was this review helpful? Yes 1
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

Great to hear!!! We appreciate every single comment our guests leave us, it is a tremendous help for us to hear what guests would like from us in the future or what a great time they had. We want to be the best in playa del carmen and exceed your expectations every time you visit us. Please remember to keep... More 

Plainview, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I would highly recommend staying at the Aconto Hotel and Suites. The rooms are gorgeous and newly decorated, the staff is amazing and the location can't be beat! There are so many restaurants and shops nearby. And don't forget about relaxing by the pool.

Was this review helpful? Yes
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

We are always at your service!! Thank you so much for your feedback. It is music to our ears to hear (read) what a great time you had at our hotel. New changes are being made to our hotel to keep your next visit as enjoyable as it can be. Having guests like you in our hotel also makes our... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

My wife and I had our honeymoon in Playa two years ago and stayed at Acanto, this summer we were planning an anniversary trip to Playa and automatically thought of Acanto Hotel again. Matt, worked with us to find the perfect room for our 6 day stay. We arrived a bit before check-in but the staff did everything in their... More 

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