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Acanto Hotel and Suites Playa del Carmen Mexico

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16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
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Acanto Hotel and Suites Playa del Carmen Mexico
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583 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My wife and I had our honeymoon in Playa two years ago and stayed at Acanto, this summer we were planning an anniversary trip to Playa and automatically thought of Acanto Hotel again. Matt, worked with us to find the perfect room for our 6 day stay. We arrived a bit before check-in but the staff did everything in their... More 

Was this review helpful? Yes
Austin, Texas
5 of 5 stars Reviewed 2 weeks ago

First off, Italia is wonderful! She is very kind and greeted us with a smile every time. All of the staff was very friendly. We stayed in Villa 1a which was the perfect size for my husband and I. The kitchen was very clean and stocked with all of the utensils and appliances we needed. The bed was comfortable, and... More 

Was this review helpful? Yes
San Diego, California
4 of 5 stars Reviewed 2 weeks ago

These are essentially condos which is super awesome..we each had our own room and bathroom and full stocked kitchen was convenient..The staff were all very helpful..I would def stay there again! They even had free calls to the US from the phones in the room..wow!

Was this review helpful? Yes 1
New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at Acanto with a few friends for a week and have to say that I was blown away by how comfortable we were in the building for the entirety of our stay. The service was excellent, brought you anything you needed with just a phone call and provided great amenities. After having a bad experience in other... More 

Was this review helpful? Yes
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

HOLA! Thank you very much for your comments. We appreciate the time spent to let everyone know what a great experience you had with us. We want to let you know that we are always working hard to make every guest´s experience unique and as comfortable as it can be. I hope you can come back and visit us soon... More 

Princeton, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Acanto for 6 nights and enjoyed every minute of it.Italia and the rest of the staff were extremely helpful and accommodating. Their excellent service enhanced our experience overall and truly made it a trip to remember. The rooms were spacious, comfortable, beautifully decorated and included a full kitchen with modern appliances. The location of this hotel is... More 

Was this review helpful? Yes 2
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

HI!! It was a pleasure having you at our hotel!! We very much hope you will come back soon to enjoy another relaxing vacation. with many more things to come, you will be surprised on your next trip as we are implementing new things to the experience for our guests. Have a great day and see you soon!! Best regards,... More 

Newport News, Virginia
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment I walked in the entrance, I was in awe of the beautiful layout of Acanto. From its very friendly staff to the peaceful atmosphere throughout the hotel, my husband and I were beyond pleased, especially for our honeymoon. We would LOVE to come back and here and stay again.

Was this review helpful? Yes 2
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

Thank you so much! We appreciate every single comment our guests leave us, and its always an honor to have nice people like you stay with us. We are very glad to hear what a wonderful time you had and hope very much that you can come back and visit us again soon. It means a lot to us being... More 

washington, dc
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Well, I believe in giving credit where its due! Although I didn't have the pleasure of staying at this hotel, I did correspond with several members of their staff, and it was so refreshing to encounter this level of customer service! the only reason I didn't stay was because, I ended up going with a house rental, but I just... More 

Was this review helpful? Yes 3
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

Thank you very much for your comments! We thrive to make every single one of our guests´ experience a unique one. It is a shame we were not able to host this time around. We hope you can come and visit us next time so you can take a little bit of our hotel staff´s heart with you, since they... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 27, 2015 via mobile

Acanto made our week long trip to playa del Carmen that much more enjoyable. The staff in the hotel was extremely accommodative and a lot of the restaurants and bars in the area all provide discounts to guests of the hotel through their loyalty program. The room was always made up for when we would return from the beach that... More 

Was this review helpful? Yes 3
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

Awesome! We are honored to hear what a great time you had at our hotel and we appreciate your positive feedback. We wouldnt be able to make all this possible if it wasn´t for you (our guests), we thrive to make all of our guests´stay one of a kind! You are welcome anytime you want to come back and visit... More 

San Diego, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 22, 2015

It's a really nice small hotel. If you are looking for a comfortable experience it's the place to be. Really nice staff always willing to help. It's close to the beach about two blocks. Everything is in walking distance restaurants, clubs and malls. Would definitely come back.

Was this review helpful? Yes 2
AndreeezS, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

Great experience! Thank you very much for your comments and it will be our pleasure to have you at our hotel anytime! maybe next you want to come back it will be with all of your family. Best regards, From all of our team More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 11, 2015

Oh how wonderful it was to go back! My wife and I stayed at Acanto for our honeymoon three years ago and it was amazing. We got a great opportunity to go back and were blown away. As always, the hotel is located close to fifth and the beach, but off the hustle and bustle so it stays quiet. We... More 

Was this review helpful? Yes 2
Matthew S, Public Relations Manager at Acanto Hotel and Suites Playa del Carmen Mexico, responded to this review

HOLA! It was a pleasure having you again for your anniversary. We hope to be able to have you for many more special occasions to come. In behalf of Mr. Matt and the entire team, thank you for choosing us and we will be waiting for you with open arms and live another amazing experience. Have a blessed day! Acanto... More 

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