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Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico

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16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
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Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico
Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico
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671 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We just spent a week at the Acanto Boutique hotel and we had a great time. We were in a 2 bedroom and he room and facilities are fantastic. We went to Walmart and picked up some food for snacks, lunch and a few dinners. They have a continental breakfast in the morning which is more then satisfactory and is... More 

Helpful?
Thank Robertnorm
Cancun, Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We wanted to spend the day in playa, have dinner and do some shopping... Acanto is the perfect spot, because is 20 steps "literally" from 5th AV which is "the strip" ..all the restaurants and shops are located, is not far away from the nightclubs and not so close which gives a quiet sleep. The rooms are brand new, clean... More 

Helpful?
Thank shaza1978
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Very nice clean and quiet even though I went for the bpm festival. I stayed there for 10 days and never had a problem. liked that everything you need is right around the corner. Staff was very helpful and will go out of their way to get you anything you need. Will definitely be staying there next time I go

Helpful?
Thank A TripAdvisor Member
New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here recently with 7 of my closest friends for my 30th birthday party. I originally booked 1 room, but with last minute guests that wanted to come, I was able to work with the hotel 3 weeks before the trip and add on an additional room. I worked with Andres, who was absolutely exceptional! My guests and I... More 

Helpful?
Thank Kenzie O
Rockville Centre, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I visited the Acanto Hotel for a short get-away and a much needed vacation - we found the hotel to be just lovely! The staff was terrific, providing us with information about all of the great restaurants Playa del Carmen had to offer. (And there were lots to choose from!) Just off of 5th Avenue where there... More 

Helpful?
1 Thank Beth F
Arlington, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We just finished our stay at the Acanto from the evening of the 15th through the morning of the 20th of January, 2016. It was a FABULOUS hotel! We travel to Playa del Carmen (PDC) on a regular basis - for several reasons - and have tried many other hotels. The "all inclusive" hotels don't really appeal to us considering... More 

Helpful?
1 Thank Stephen C
Westhampton Beach
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family typically likes to visit different areas and try different hotels/accommodations. When we have a great experience, we will occasionally return and at times have been disappointed the second or third time. That has not been the case with The Acanto Boutique and Playa del Carmen. Once again, we had a great stay. We spent a few days prior... More 

Helpful?
Thank westhamptontennis
Washington, District of Columbia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently had a great customer-service experience with Acanto. I had a reservation that was somewhat ambiguous as to whether it was cancellable. From past experience, I know other hotels would have been argued the point and declined to cancel the reservation. Acanto, however, readily agreed to do whatever was necessary to remedy the situation, and I was impressed by... More 

Helpful?
Thank rmb2197
Matthew S, Front Office Manager at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

We are always willing to help our future and existing guests. It's all about building a relationship with our guests and letting them know we are not just any hotel, we strive to give our guests the best experience wether is during their stay, while making a reservation or on the phone just asking a question. We appreciate you taking... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Theres a reason why i keep returning to this paradise: they really can't do enough for you from the time you check in to the time you leave. I do a lot of traveling and when it comes to my R & R I try and find the best, I came across Acanto on my first trip when it opened.... More 

Helpful?
1 Thank Steve B
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

It is our pleasure to to have repeated guests come back and build a bond with them , making them feel like family. Your comments are always very inspiring to all of our team here at the hotel to keep up the good work and push for execellence. I am sure we'll see you soon and please do let your... More 

McKinney, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Loved my room! and having Papaya for breakfast! Front desk Andres and Paolina were amazing. The hotel is very quiet, so clean and well located! They will help you with all your needs, visit Playa del Carmen and stay in this beautiful Boutique hotel

Helpful?
1 Thank Carlosmile
Matthew S, Public Relations Manager at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

Hello! great to hear back from you since your check out! Special greeting from Andres and Paloma. We were honored to have you stay with us. Make sure you come back and visit us soon! Lol Yes, the papaya is awesome in the morning as it is cut freshly every morning. Thank you for your positive comments and we will... More 

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