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Acanto Boutique Hotel & Suites


Acanto Boutique Hotel & Suites
16 Street, Playa del Carmen 77710, Mexico
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Traveler Reviews

84% Recommend
4.5 of 5 stars 148 reviews
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By trip type
All (148)
[ Date ] [ Rating ]
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5 of 5 stars
splianka 5 contributions
San Francisco
Apr 29, 2009 | Trip type: Friends getaway

Writing a review three years later is probably going to be difficult, so I'll keep it short. Hotel was great. We had a bedroom, bathroom, small kitchen, and small living room. Plus a small outside area with table and two chairs. Pool was small but beautiful. Hotel was very clean, and nice. Staff wasnt super helpful, but we honestly didn't... more

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5 of 5 stars
AmyLee_Seattle 1 contribution
Seattle, WA
Jul 21, 2008
1/2 found this review helpful

We stayed at the Acanto Hotel & Suites and ABSOLUTELY loved it!! The customer service was wonderful, and we were very impressed with the hotel itself! The atmosphere was romantic and beautiful... I felt like I was worlds away from home!! And yet it was conveniently located near the beach and all the restaurants and shops of the popular "5th... more

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5 of 5 stars
Lcommer 1 contribution
San Antonio TX
Jul 20, 2008 | Trip type: Couples
1/2 found this review helpful

A fantastic place!! So close and convenient to all that Playa de Carmen has to offer. Quiet and relaxing! The staff was superb, especially the housekeepers, Lupe in particular. Rooms were great and the kitchen came in handy for breakfast and lunch. Shop the "Mega" store for your basic needs, fruit, water, breads, beer/wine, deli, etc; it is a super... more

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2 of 5 stars
HappyTravelerK-ville 72 contributions
Knoxville, TN
Jul 3, 2008 | Trip type: Couples
1/1 found this review helpful

This was our second stay at the Acanto Hotel: 4 days this time and 7 days during our first trip to Playa del Carmen in February 2007. The hotel's location is close to ideal, on a quiet shady cul-de-sac within feet of the busy 5th Avenue with its shopping and great restaurants. The hotel's only a modest walk to the... more

Management response from
matthew craig, owner

Hotel is officially closed for contruction and expansion. We re open as a brand new facility 5 times larger. These people were given an immediate refund after they notified us of the overcharge. They post pictures of a stove which was taken apart by them and a futon that was unmade by them. Not much to say but they were...

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1 of 5 stars
jetsetterNewYork 1 contribution
New York
Jun 28, 2008 | Trip type: Couples
2/2 found this review helpful

I did not feel welcomed or respected by the staff. It took the staff two days to replace a faulty hair dryer. The water was often cold. The pool was small and dirty. A staff member at the front desk assured us that he would safely store our luggage the day we checked out. About an hour later when we... more

Management response from
matthew craig, Owner

As I scroll through the reviews i see many many positve reviews that say they loved the hotel, it is romantic, enchanting, second time, incredible, wonderful and so on. Than i see the very few unhappy Reviews that say the staff was not perfect or the pool was dirty, someone complained that they got bit by mosquitos outside of the...

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4 of 5 stars
sweinberg19 1 contribution
Boston
Jun 20, 2008
0/3 found this review helpful

My fiance and I stayed at this hotel with another couple and had a great experience. This was our first trip to Playa del Carmen and as avid travelers we prefer to stay in smaller, boutique hotels rather than larger chain hotels. We originally booked the penthouse with rooftop pool because the description itself was incredible. When we arrived at... more

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5 of 5 stars
SMILEYANN 1 contribution
NEW YORK
Jun 3, 2008
0/3 found this review helpful

I had a wonderful stay at Acanto Hotel. The staff were helpful and friendly, and the rooms were clean and nicely renovated. I also liked how close I was to the beach and the town. Will recommend to anybody. more

Unbelievable
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5 of 5 stars
cctravelbiz 1 contribution
Ft Myers
Jun 3, 2008
0/3 found this review helpful

Just wanted to say a couple of things one being I had one of the best times of my life. The Hotel was perfect the rooms were clean and nicely renovated, the staff was helpful and friendly and the ambiance was great. What a location, the proximity to the beach and town, right off the main drag and the value... more

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5 of 5 stars
PDC-Mexico 1 contribution
Texas
Jun 3, 2008 | Trip type: Business, Couples
0/1 found this review helpful

We have been staying @ the Acanto for a couple years... It is so nice. Small, Private, Full Amenties, Friendly and Helpful Staff, Security Gates, Greaqt Location... We just really love it. The price is very resonable for all the you receive. more

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5 of 5 stars
harvlind 1 contribution
new york city
Jun 2, 2008 | Trip type: Couples
0/2 found this review helpful

had the best time ever in this great small town. hotel staff was wonderful. helped us with our stay in every way. hotel very clean, very romantic at night. very close to beach which was a plus when we planned trip. can't tell you what a great time we had. we recommend this hotel to everyone going to playa del... more

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Acanto Boutique Hotel & Suites Address

16 Street, Playa del Carmen 77710, Mexico