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Acanto Boutique Hotel

4.0 of 5 16 St nte | Between the beach and 5th Ave, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Acanto Boutique Hotel
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Acanto Boutique Hotel
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455 reviews from our community

Traveler rating
    332
    93
    17
    7
    6
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86
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Atlanta, Georgia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We traveled here in September and I will have to admit I did not know what to expect of Playa de carmen but atleast it wasnt party crazy cancun. We decided to take the bus for some adventure and it was a comfortable and amazing experience. Once at the bus station in playa, the hotel was just on the street... More

Was this review helpful? Yes 3
Gilbert, Arizona
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned from another trip to Playa Del Carmen and staying at the Acanto. We always love our visits here and this time was no different. The staff is always helpful and so friendly. There were some internet and phone issues this time but the staff did what they could do to help. We always enjoy staying here and... More

Was this review helpful? Yes 2
Matthew S, General Manager at Acanto Boutique Hotel, responded to this review

Thank you so much Debby. Its always a pleasure to have you guys at your home away from home. We have been upgrading, replacing the Modems for the phones and internet. As Playa del Carmen gets busier service get slower. Were on it.. See you in January Matt More

Los Angeles, California
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Acanto hotel for three days. The suite was large, beautifully furnished, with a kitchen. The staff couldn't do enough for us. The location was just off of fifth Avenue so it was fabulous. Because it was off of Fifth Avenue it was quiet at the hotel but in 1/2 a block, we were right in the... More

Was this review helpful? Yes 5
Matthew S, General Manager at Acanto Boutique Hotel, responded to this review

Hi Robin, the staff enjoyed meeting you as well. It is always their pleasure to help any and all of our guests, and I'm glad you had such a great experience with them. Have a great winter and we look forward to seeing you soon Matt More

Barcelona
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed there last month in a 2 bedroom condo and it was perfect for 4 people, we had plenty of space and really enjoyed our stay. The perfect hideaway, the best location, very close to the 5th avenue but far enough from the crowd and just a few streets away from the beach. Impeccable service, very friendly staff. I... More

Was this review helpful? Yes 2
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel, responded to this review

Thank you for taking time to share with our comments. We are very thankful for the recognition of our hotel concept. It's a continuing effort to emulate a enchanting modern hacienda lifestyle. More

Holon, Israel
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was exactly how I saw on their internet site, the room was as I expected, the service was very good. It was our honeymoon and we got small gifts as bottle of wine and breakfast in a restaurant next to the hotel. We like the hotel very much.

Was this review helpful? Yes 3
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel, responded to this review

Thank you Eti! It was our pleasure serving you on your special occasion. We wish you many more!! More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was truly what I would consider a best kept secret. From the moment we arrived the staff seemed to be awaiting our arrival and were available to meet our every need! Not to mention The Acanto truly lived up to the beauty and charm that it appeared to be in the photos on line. The rooms were spacious, comfortable... More

Was this review helpful? Yes 3
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel, responded to this review

Thank you so much for your kind words. We appreciate every bit of support. We are implementing many of our guests requests as many of our guests regard the hotel as their home away from home. I can assure you we will have a larger variety on our breakfast bar soon. We have just this week found a local fruit... More

San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently visited my favourite Hotel to rest my soul, in Playa Del Carmen, Mexico. (Sept 19, 2014). I have been going to Playa Del Carmen 5 to 6 times per year for the past 5 years and I always love seeing my friends at Acanto. They always make me feel so welcome and hospitable. The whole crew knows me... More

Was this review helpful? Yes 2
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel, responded to this review

Hello Robert, It was a pleasure to have you here again. Thank you for taking time to share your experiences. Our new Guest Services team is focused on every aspect of the vacation stay and we are honored to serve the wonderful people who are making Acanto a vacation lifestyle. Thank you again and we look forward to your next... More

Charleston, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Acanto Hotel was delightful, the gated parking under the building was a welcome surprise upon arrival. The staff was delightful and actually came to the suite to check us in, using an iPad. The pool in the courtyard was refreshing after a warm afternoon of wandering 5th Street. The kitchen in the suite had everything one would need to cook... More

Was this review helpful? Yes 5
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel, responded to this review

Thank you Jamie for taking time to comment on your stay with us. Our Check-In is not so common and truly has surprised a lot of our guests. It is quick, private and one step ahead to getting you settled in as soon as possible. We also have an option of an Express Check-In(Details on our website). Thank you again... More

Charleston SC
Top Contributor
50 reviews 50 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent two nights at Acanto in Playa Del Carmen and it was amazing. From the moment we arrived it was first class service all the way! The property is warm and inviting. The staff was so polite and professional. Italia went above and beyond in her duties! She was extremely knowledgeable and took care of all our needs making... More

Was this review helpful? Yes 3
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel, responded to this review

Thank you for sharing your experience with us. It was a pleasure serving you and we are glad that you found our amenities satisfying. We appreciate your special mention of Italia's assistance. Thank you again and we hope to see you again soon! More

dublin
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

In a place as busy as Playa, Acanto is a bit of serenity. Beautiful accomodation close to everything but a peaceful room at the same time. Would recommend to anyone. Beautiful room - we took the rooftop as well which gave a great extra.

Was this review helpful? Yes 3
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel, responded to this review

Thank you for you kind comments! We continue to improve to offer the most pleasing service and accommodations to our guests. Every review is motivating to our staff who work diligently to maintain our hotel concept. Thank you again and we hope you stop by to visit us when you are in Playa Del Carmen. More

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Additional Information about Acanto Boutique Hotel

Address: 16 St nte | Between the beach and 5th Ave, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Acanto Boutique Hotel 4*
Number of rooms: 21
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Also Known As:
Hotel Acanto Boutique
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico

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