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All 198 Playa del Carmen hotels

Illusion Boutique Hotel by Xperience Hotels

3.0 of 5 Hotel   |   Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
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Illusion Boutique Hotel by Xperience Hotels
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88%
Ranked #43 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Mireille P Quebec City, Canada
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604 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Quebec City, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, fairly quiet (despite being in from of a construction site!). Breakfast is nice: fruits and home-made pastries & breads. Staff is very kind and attentive. Down sides: the pool is minuscule (like 4m x 3m) and shallow (50 cm), a bit pricy for what it is worth.

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Delray Beach, FL
Top Contributor
102 reviews 102 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have been staying at Illusion for years and still recommend it - primarily because it is VERY CLEAN. The service is good, too, but cleanliness is most important. Location, if you enjoy playing on 5th Avenue, is perfect!

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Merritt, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The staff at the hotel are most helpful. The room was clean and comfortable. Illusion is in a great location, close to beach and shopping. I would stay the Illusion again. We stayed on the 4th floor by the pool which was really nice.

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London, Canada
1 review
5 of 5 stars Reviewed March 1, 2014

We would like to extend our thanks to The Illusion for a wonderful experience. The venue was perfect and the staff wonderful. My room was beautifully decorated with balloons and rose petals all over the bed as it was my birthday. This was completely unexpected. The room was kept immaculate by Magdalyl who was a delight, A kind thanks to... More

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Sheffield, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

This is the first hotel in the world where we have come home and can remember the names of all the hotel staff who personally looked after us during our 2 week stay. Jorge, Saul, Yessica, Hector, Luis, Mario and Magally all made the holiday perfect for us with their friendly and efficient service. The hotel, with its ideal location,... More

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Duncan B.C.
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 26, 2014

We have just returned from a ten day stay in Playa. We enjoyed ourselves. We went for sun and beautiful beaches. We had these and more. We were not wanting to stay in a large all inclusive probably a few kilometres from the town but were looking for something smaller. Illusions has been opened fairly recently, I think and been... More

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Jarvenpaa, Finland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2014

We stayed here 2 weeks with my wife and we had Prestige suite. Very clean and peaceful hotel and staff was just great. Continental breakfast was very simple but you can buy scrambled eggs etc. from menu. Roof pool was that small, that you cant swim there and pool bar was closed. At night time we did hear some noise... More

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Olney, Maryland
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 24, 2014

There are many positive things about this hotel, but -- read on. We stayed at Illusion for a week in mid-February 2014. The staff is magnificent. To a person, each front-desk staffer, concierge, waiter and housekeeper was friendly and aimed to please. This is truly a great group of hard working and conscientious employees. This is the best part of... More

Was this review helpful? Yes 7
Grimsby, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 19, 2014 via mobile

First let me start by saying I'm usually pretty relaxed when it comes to hotels and find other people's complaints overexaggerated or bearable. I can forgive minor issues such as our deluxe/prestige room here at illusion didn't have coffee facilities, a microwave or stocked minibar. That really didn't bother us. However there are two major issues that we really cannot... More

Was this review helpful? Yes 5
Cowiche
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 16, 2014

My wife and I stayed here to celebrate our 30th anniversary. In the past we have always chosen a big name hotel or resort. We chose this hotel because of its proximity to both the beach and 5th Ave. We reserved a room on the 4th floor but we landed on the newly completed 5th. Our room was still somewhat... More

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Additional Information about Illusion Boutique Hotel by Xperience Hotels

Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel By Xperience
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico
Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
#75 Family Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Illusion Boutique Hotel by Xperience Hotels 3*
Official Description (provided by the hotel):
The Illusion Boutique Hotel is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 
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