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Illusion Boutique Hotel by Xperience Hotels

Certificate of Excellence
Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
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Illusion Boutique Hotel by Xperience Hotels
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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5 of 5 stars Reviewed 3 days ago NEW

We were both extremely happy with the service provided at illusion boutique hotel ! The rooms were extremely big and very clean, the service was beyond accommodating. We made a great friend Carlos who booked us into an amazing turtle and cenotes tour. We can only hope the service that he provided we receive in our future travels ! He... More 

Was this review helpful? Yes 1
Lawrenceville, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel neatness is amazing. Out room was cleaned daily. Front desk agents Saul, Carlos and others became a part of us. My daughter n I felt same. All staff was so professional n so helpful guides!!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Las Vegas, Nevada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay at Illusion Boutique hotel. If you are looking for a nice place with friendly staff you will not be disappointed upon your check-in here :) You will find the rooms really nice and cozy and the walking distance to the centre of Playa very convenient. I really appreciated help one of the hotel employee, Carlos... More 

Was this review helpful? Yes 1
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at illusion with my boyfriend for 4 nights. Our expectations wernt very high as we usually stay in up market 5 star resorts. We were absolutely thrilled upon arrival. The location could not be any more perfect. Just off the famous 5th Ave for shopping and all classes of restaurants. But tucked away far enough (2 hotels/ restaurants... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean , central with friendly and helpful staff but noisy-my sleep was being disrupted every single night as everything could be heard in the corridors and next door rooms-slow wifi-slow elevator-basic continental and repetitive breakfast-expensive enough for what it is

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XperienceHotels, Director de Relaciones con Clientes at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador First of all we are grateful that you chose us, and thank you for your valuable comment. No matter how hard we try, sometimes we may find disappointment from our Ambassadors (Guest). Nevertheless, we want you to know that it is really important for us to satisfy each and everyone’s needs, and above all exceeding all expectations. we... More 

vilnius
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have spent almost a week here with friends. Location of this hotel for exploring Playa del Carmen is great. Few steps to the beach, few steps to 5th avenue, 5 minutes to ADO station ( if you come here by bus from Cancun airport) and 10 minutes to the ferry to Conzumel. Views and sounds from the pool which... More 

Was this review helpful? Yes 2
London, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for 2 weeks and it felt like i'm at home - only with better weather and friendlier people than in London :) The location is perfect, you are next to the beach and the 5th Avenue, so everything you need is in walking distance, including collectivos that can take you to Cancun or Tulum or... More 

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Sinaloa, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed with my boyfriend last week, and it was amazing!!! the rooms are spacious, the beds are so comfy, and everything is clean and quiet. They don't accept kids, and that a relief, cuz you're not listening to screams and crying like in big hotels down the Riviera Maya. This is was the first time that we stay in... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

We loved this location, the staff was great and room just what we were looking for. It is not fancy but who stays in the room anyway? The water pressure on the shower was great, the elevator a little slow but everything in Mexico should be slow, yes? :) We loved this hotel and will definitely be back. The cost... More 

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Kansas
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 20, 2015

Not only is this hotel close to the beach, but also to 5th Ave. shopping and many choices for dining. Illusions hotel has an elevator, emaculate spacious rooms with air conditioning, and varied choices of menu for breakfast. The pool on top is small but refreshing with a great view and bar service. The staff is very helpful and well... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
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