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Illusion Boutique Hotel by Xperience Hotels

Certificate of Excellence
Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
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Illusion Boutique Hotel by Xperience Hotels
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Illusion Boutique Hotel by Xperience Hotels
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856 reviews from our community

Traveler rating
    510
    257
    56
    20
    13
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70
495
53
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Don't get me wrong, if you are high maintenance, this hotel will not be 5 stars for you. However, if you are a laid back person looking for a good place to stay, then this is it! All of the staff were so great! Anything I asked for they got it for me, no questions asked. The pool was a... More 

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Valencia, Spain
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Nice hotel, nice Staff, perfect service and good location. We were there for one whole week and everything was totally correct, with the best service we could expect, daily and tasty breakfast and nice areas with a good relax sensation. If you think in a exprience out of a typical resort in Playa del Carmen to make different tours and... More 

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liverpool
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a spotless hotel Very close to 5th ave and the beach, most( not all) the staff are very helpful especially louis on front desk who goes the xtra mile, roof terrace lovely and Ramon makes great cocktails coffee/water on tap 24 hrs which is a nice touch,

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BUFFALO GROVE
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent location, excellent friendly service, extremely clean, big rooms, great hot water large shower. If you are a pool person the pool is very small but they have a sister hotel about 6 blocks away and you can use their pool. The only negative about this hotel is the construction noise across the street. I would highly recommend.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Prince George, Canada
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great hotel at a reasonable price, it's not the fanciest place by four however it certainly is clean and has great service. The breakfast which is included is later fair, fruit, small pastries, yogurt and granola. They have great coffee. I was concerned about the noise as other reviewers have noted, however the room that we had... More 

Was this review helpful? Yes 2
Moscow, Russia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is ideal for budget travelers. Breakfasts is nice but very poor. Most of the rooms do not located on street side. The place for spend the night. The beach is 100 meters away, near the main street and lots of cafes and shops.

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Campeche, México
2 reviews
4 of 5 stars Reviewed 4 weeks ago

It was a short visit, only 2 nights but the hotel is nice, ppl are really friendly and we love the pool, amazing view! Just they put better pillows. The closest beach club is nice but not the best beach, its free but if u want something better def u need to walk a bit longer. The hotel is comfortable... More 

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Melbourne, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had great trouble rating this hotel as aspects are very good and others need attention. We stayed in the room shown in the picture. Obviously a great view across waster to Cozumel and you can see all the water action. We had to upgrade to this room as we were not at all happy with the first room on second... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
5 of 5 stars Reviewed April 19, 2015

I'm writing this review a year later, so for whatever it's worth at this time, Illusion was great! The room I started with was really nice and I was on the cheap:) The people were super friendly and helpful, especially for coffee in the morning in the cafe area. There was construction across the street and I was moved to... More 

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Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

i love this hotel the illusion is the best. so clean, staff is so nice! always willing to help! Location is the best!!!!! near by beach by 30 ft and the shopping center as well. i would come back in a heart beat!

Was this review helpful? Yes 1
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Amenities