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Illusion Boutique Hotel by Xperience Hotels

Certificate of Excellence
Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Illusion Boutique Hotel by Xperience Hotels
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926 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Puebla, Mexico
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice little hotel with amazing customer service, near the beach but does not have access to the beach. Little pool on the roof and nice clamatos. Rooms are big and confortable enough. Good thing amenities are organic and so good.

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Riyadh, Saudi Arabia
Level Contributor
146 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I only stayed here one night. The location is great, near the action, without all the noise. Complimentary juice and coffee in reception if you have to wait. What a nice touch. The rooms are quite stylish and cozy. How come nobody has mentioned the photographs placed in the bathrooms? They are in all the rooms, or a variation on... More 

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Auckland, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked the hotel for the pool as Mexico had some serious seaweed issues going on at the time and were really disappointed with the pool. Its a far cry from the one in the picture, it's very small and only about two feet deep so more like a addling pool. It's also not very well maintained, the water is... More 

Was this review helpful? Yes 2
XperienceHotels, Director de Relaciones con Clientes at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Guest, Thank you for your recent stay at Illusion Boutique Hotel. We appreciate your feedback as it helps us to continuously improve our services and facilities. We apologize for the unfortunate experience with our ‘Plunge Pool’. The hotel has been undergoing a profound maintenance program that has addressed issues like the one you describe; we recently changed some of... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very attractive and convenient to 5th without the noise. Outstanding dinner at the restaurant and the continental breakfast was substantial. All the staff were very pleasant and accommodating. The pool on the roof is really more of a large jaccuzzi, much too shallow to swim in. The only downside was the distance from a good beach.

Review collected in partnership with this hotel

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were both extremely happy with the service provided at illusion boutique hotel ! The rooms were extremely big and very clean, the service was beyond accommodating. We made a great friend Carlos who booked us into an amazing turtle and cenotes tour. We can only hope the service that he provided we receive in our future travels ! He... More 

Was this review helpful? Yes 1
Lawrenceville, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 18, 2015

The hotel neatness is amazing. Out room was cleaned daily. Front desk agents Saul, Carlos and others became a part of us. My daughter n I felt same. All staff was so professional n so helpful guides!!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Las Vegas, Nevada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2015

I really enjoyed my stay at Illusion Boutique hotel. If you are looking for a nice place with friendly staff you will not be disappointed upon your check-in here :) You will find the rooms really nice and cozy and the walking distance to the centre of Playa very convenient. I really appreciated help one of the hotel employee, Carlos... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 30, 2015

I stayed at illusion with my boyfriend for 4 nights. Our expectations wernt very high as we usually stay in up market 5 star resorts. We were absolutely thrilled upon arrival. The location could not be any more perfect. Just off the famous 5th Ave for shopping and all classes of restaurants. But tucked away far enough (2 hotels/ restaurants... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 28, 2015

Clean , central with friendly and helpful staff but noisy-my sleep was being disrupted every single night as everything could be heard in the corridors and next door rooms-slow wifi-slow elevator-basic continental and repetitive breakfast-expensive enough for what it is

Was this review helpful? Yes 1
XperienceHotels, Director de Relaciones con Clientes at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador First of all we are grateful that you chose us, and thank you for your valuable comment. No matter how hard we try, sometimes we may find disappointment from our Ambassadors (Guest). Nevertheless, we want you to know that it is really important for us to satisfy each and everyone’s needs, and above all exceeding all expectations. we... More 

vilnius
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed June 28, 2015

We have spent almost a week here with friends. Location of this hotel for exploring Playa del Carmen is great. Few steps to the beach, few steps to 5th avenue, 5 minutes to ADO station ( if you come here by bus from Cancun airport) and 10 minutes to the ferry to Conzumel. Views and sounds from the pool which... More 

Was this review helpful? Yes 3
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