The hotel is somewhat different, more worn down than the pictures suggest. It was also not clear whether the hotel has beach - it has, but some 150 m walk from the entrance. We continously had problems with the air conditioning, and even when it functioned, it was too loud and had to be switched off for the night. We... More

I stayed in a base room at the illusion for 5 nights in January. The room was very small, window with view to no where, beds and linens are of extremely low quality and very uncomfortable. Walls are thin and you can hear everything. Room comes with a safe, iron, hair dryer, free water and ac. The shower was pretty... More

We stayed one night in between diving in Cozumel and the airport in Cancun. It is in a great location five minutes from the ADO bus station/ferry dock and right off 5th ave north which is the main pedestrian mall with restaurants etc, also a short half block from the beach. It is also near the nightclubs on Calle 12... More

Illusion Boutique was an hotel that gave great service and were very friendly. The rooms are quite big, and clean. We were on Isla Holbow the first week. Wheen we came to Illusion and told it was our honeymoon, the nice concierge tried to upgrade us to the nice 4.floor. Unfortunately it was full, bur he gave us a decent... More

This hotel is in a great location between 5th and the beach. The staff and management were very helpful. We had an issue with our air conditioning our first night, the GM had us move into the room directly next door and was super helpful. We stayed a week and could not have been happier. We do not look for... More

Lovely hotel. The staff was friendly and courteous. We will definitely be back. More

I had three rooms for myself and my 20-something children. The location is fantastic. The rooms were good size, very clean, and secure. We felt immersed in a laid-back beach culture. 5th avenue is within 30m and the beach within 60m. The Concierge desk is manned by Mahatma and a colleague and gives receipts under the company name "Karma". We... More

We stayed here for 9 days and loved it. I have never stayed at a hotel with a staff like this. Every time we were even near an employee, they smiled and said, "hola" as if we were a long time friend of theirs. We never really had a problem but once the bottle of water on our floor was... More

I stayed at this hotel and the service and amenities were incredible!! I definitely love it and wanna go back soon!! More