We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Illusion Boutique Hotel by Xperience Hotels

Certificate of Excellence
Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Illusion Boutique Hotel by Xperience Hotels
Professional photos View all
Browse nearby
Illusion Boutique Hotel by Xperience Hotels
Review This Hotel

819 reviews from our community

Traveler rating
    490
    244
    52
    20
    13
See reviews for
69
469
51
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (819)
  • Mar-May only
    (236)
  • Jun-Aug only
    (174)
  • Sep-Nov only
    (182)
  • Dec-Feb only
    (227)
All months
indy
Contributor
11 reviews 11 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here for three nights at the beginning of our trip. We wanted to be in Playa to visit with Family for a few days before going to a larger resort. The location is perfect right off 5th ave Between 5th and the beach. Room was actually quite large and comfortable. Food (breakfast) and service was... More 

Was this review helpful? Yes 1
Desenzano Del Garda, Italy
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 15 days in Playa del Carmen last February. We chose the hotel Illusion (B & B basis) thanks to its central position, but at the same time in quiet area. It is located in calle 8 to 30 meters from the sea and 30 meters from Avenida 5 in which you can walk and shop until late. The... More 

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall this is a very good hotel, one staffed by individuals who are pleasant and dedicated to ensuring that guests are provided high-quality service. It is located less than half-a-block from 5th Avenue, and half-a-block from the beach, which for many would be a plus. However, its location is also a negative, leading to the "BUT" - NOISE. During my... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Gosh.. everything besides the bed has been fantastic. The bed is rock hard and we wake up sleepy every morning because it's just not comfortable. In this hotels defense though, I have stayed in five hotels in playa del carmen and none of the beds have been exceptionally comfortable. Ramon, Jacqueline, and Guillermo and the guy that runs the desk... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife & I stayed at Illusion Boutique for part of our honeymoon. We would definitely return! George/Jorge was so helpful in all of our hotel needs and especially our shuttle needs for the rest of our trip. We actually stayed here for 3 days and then returned for a 4th night after the other part of our trip which... More 

Was this review helpful? Yes 1
Kansas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel several times, and we have always enjoyed the the consistency of great service from the front desk,(our favorite Jorge) as well as the immaculate rooms. It is just steps from the beach and 5th. avenue. We also like that they have an elevator!! The airport service they will call for you picks up at... More 

Was this review helpful? Yes
XperienceHotels, Director de Relaciones Públicas at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ks60 First of all thank you for choosing our hotel as your option of rest for your stay at Playa del Carmen, Jorge and all Illusion Boutique family gives you infinite thanks for sharing us a few minutes of your time and write your commentary, with the feedback, we can continue improving our service and overall we are going... More 

Bordeaux
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent a couple of nights in this hotel. The location is fantastic, close to the beach and the fifth avenue. The room was clean and was also quite big. The room has a big window oriented on the inside corridor so it was kind of weird. The bad point is the breakfast. Orange / Pinnaple juice is everything but... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

The photografs promises alot but espacially the pool is small there is no seavieuw from any room Everywhere you look on a building under construction where they start working on at 6 am ;not possible to sleep anymore we leftt 2 nights earlier not any refund possible

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 weeks ago

Illusion boutique was great, right in the middle of town, close to the beach, clean, and George at the front desk went out of his way to help us out after hotels.com screwed up our reservation for the next stop on our trip.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hibbing, Minnesota
Contributor
13 reviews 13 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Our stay at this hotel was very good. The staff I beyond helpful and friendly, they are always there to help with anything you might need. The location is convenient (one block from the beach and one block from 5th ave.) The only reason I cannot give this hotel a full five stars is because the king size bed was... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

427 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (365)
Viewed
Pool/beach area (49)
Viewed
Room/suite (87)
Viewed
Dining (23)
Viewed
Hotel & grounds (84)
Viewed
View from room (26)
Viewed
Family/play areas (3)
Viewed
Bathroom (7)
Viewed
Other (86)

Management photos: Courtesy of the property manager

Viewed
All management photos (62)
Viewed
View from room (2)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (13)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
Pool/beach area (7)
Viewed
Other (18)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question