We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Illusion Boutique Hotel by Xperience Hotels

3.0 of 5 Hotel   |   Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Illusion Boutique Hotel by Xperience Hotels to your Saves list
Illusion Boutique Hotel by Xperience Hotels
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
90%
Ranked #28 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Melissa O Lexington, Kentucky
Write a Review

692 reviews from our community

Traveler rating
    408
    208
    44
    19
    13
See reviews for
55
397
44
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (692)
  • Mar-May only
    (220)
  • Jun-Aug only
    (175)
  • Sep-Nov only
    (138)
  • Dec-Feb only
    (159)
All months
Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Yesica, Jorge, David, & Jose were fantastic! We had trouble finding it so Yesica came out to the corner to watch out for us. She was actually off the clock but stayed to make sure we found it out and got settled. Jorge, David, and Jose were also extremely helpful. They made sure we had everything we needed, the AC... More

Was this review helpful? Yes
Pontypridd, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The best thing was our room, no. 501 on the 4th floor. This is the top floor and the room and its balcony had beautiful views over the sea. The room itself was also great. But the noise was terrible! A nearby disco was at full blast until 3 o'clock every morning, and 6 o'clock on Saturday morning. Making up... More

Was this review helpful? Yes 1
XperienceHotels, Director de Relaciones con Clientes at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador Parri, Thank you for your review and thank you for choosing our hotel in Playa del Carmen . All our Hospitality devotees are thankful for your feedback. Our rooms on the 5th floor, the Cabana Vision are still brand new. Though very true we had a few days of party time in a disco on the beach that... More

Portland, Oregon, United States
1 review
5 of 5 stars Reviewed 1 week ago

As many people have mentioned the location is fantastic - close enough to walk from the bus station and steps to the beach! We also loved the rooftop pool -- it's not big, but great to hang out in after the salt water, and fun to meet other hotel guests. We also enjoyed the breakfast, nice to have yogurt as... More

Was this review helpful? Yes
houston, tx
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed 6 nights at the end of August. I had no problems with the hotel during my entire stay. The rooms and common areas were immaculately maintained. The mattress in my room was a bit stiff, but I had no problems falling asleep. The television was a joke, but you shouldn't be watching TV on holiday anyway. The rooftop... More

Was this review helpful? Yes 1
Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Located on 8th street off of Fifth Avenue. Great staff. Everyone was very friendly. We were upgraded to the new suites and they were fabulous. Will definitely stay there again. Free wifi...but could be spotty at times.

Was this review helpful? Yes
Bucharest
Contributor
15 reviews 15 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

GREAT location (between the beach and the 5th avenue where all restaurants and shops are), clean, very nice and friendly staff (you really feel welcomed), great value for money. Yeah, the pool is small, but the beach is only yards away. It has Dive Mike next door, if you're into diving.

Was this review helpful? Yes
Vancouver, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location and price! The welcoming, friendly and helpful staff, from House Keeping to Front of House, made our stay perfect. Large rooms and bathrooms. Water stations on every floor, complimentary coffee and a refreshing cold drink (changes daily) in the lobby. Literally seconds from the beach and Quinta Avenida. Will stay again next time in Playa!

Was this review helpful? Yes
XperienceHotels, Director de Relaciones con Clientes at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ms. Lori, First of all thank you for choosing us as your favorite Boutique hotel in Playa del Carmen. We truly appreciate your review since it helps us to continue in our process of growth. If you are thinking of coming back to this part of the world, we are glad to inform you that Xperience Hotels is also... More

Lake View Terrace, California
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 5, 2014

Good location, 50 steps to Quinta Avenidai (5th Ave.), 90 steps to the Beach, between Fusion Beach Hotel and Mosquito Beach Hotel on 8 Calle. The room is nice, didn't have the best view on the balcony (#209). The staff wanted to move us when there was a chance but my wife was fine and didn't want to move. We... More

Was this review helpful? Yes 2
XperienceHotels, Director de Relaciones con Clientes at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Estimado Sr. Jordan, Infinite thanks for your contribution on our hotel and, above all, for being selected as your preferred choice for your holidays in Playa del Carmen. Moreover, thanks for allowing us to provide the necessary options to make your stay more pleasant and comfortable. Thinking of your next holiday with us, We would like you to be aware... More

rakhee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 4, 2014

This is a lovely little hotel. Nice rooms that give you a lot for your money - slippers, bath robes, toiletries, big bed, cable tv, air con, balcony and friendly staff. We loved this hotel and would recommend it if you want a hotel near the main strip of restaurants, shops and beach.

Was this review helpful? Yes 1
Riverside, California
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 29, 2014 via mobile

We cannot believe our luck in finding this gem of a property for the first two days of our vacation in Cancun!! The pros: Outstanding customer service. Efficient check in late at 11 pm and the front desk rep helped us with our bags. Amazing continental breakfast and service in the restaurant downstairs. Extremely helpful and pleasant concierge assisted with... More

Was this review helpful? Yes 5
Do you own or manage Illusion Boutique Hotel by Xperience Hotels?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Illusion Boutique Hotel by Xperience Hotels? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Illusion Boutique Hotel by Xperience Hotels 3*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Priceline, Tingo, Cheap Tickets, Travelocity, HostelBookers, HostelWorld, Odigeo, Agoda and Venere so you can book your Illusion Boutique Hotel by Xperience Hotels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico

382 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (321)
Viewed
Pool/beach area (38)
Viewed
Family/play areas (2)
Viewed
Hotel & grounds (66)
Viewed
Room/suite (79)
Viewed
View from room (23)
Viewed
Dining (16)
Viewed
Bathroom (7)
Viewed
Other (90)

Management photos: Courtesy of the property manager

Viewed
All management photos (62)
Viewed
View from room (2)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (13)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
Pool/beach area (7)
Viewed
Other (18)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Illusion Boutique Hotel by Xperience Hotels

Enlarge Map