My friends and I had an awesome stay at the illusion. First, it's location is prime. It is extremely close in walking distance to the beach and all other locations of Playa del Carmen (ex. food, night life, shopping). Second, the staff is exceptionally friendly. By the second day, all staff knew us by name. They constantly asked if our... more

I found this hotel last minute before my trip to Playa and I couldn't have been more pleased. It is small and comforting, the rooms are gorgeous and the staff is very friendly. Definetely a place to go for personal service. No crazy overcrowded hotel feel ever. The hotel is located in the middle of playa's happening avenue and the... more

This is definitely the best hotel i have stayed in my many visits to Mexico. Perfect location! Ocean views! Unbelievable staff and service. The rooms are beautiful, clean, and you really get the experience of a boutique hotel with personalized service. Definitely the hidden gem! more

I'll keep this short and sweet. This is a great hotel with a really friendly and helpful staff. Miguel in particular was so awesome. I would definitely recommend the hotel to others. more

The hotel was clean, nice & neat. It is at a great location at the heart of Playa Del Carmen. I'm not really a night life person but in Playa Del Carmen, everyone is out having fun. After such a day, it is nice to walk back to the hotel. The concierge was great. He advised us great restrraunts to... more

We got this hotel through a brilliant off'-season (and post swine flu) deal so value for money was excellent at $40 for deluxe room. That said, we did get a big clean room with king size bed, AC, fridge and microwave with ocean views on the pool deck level. The room was great and the pool area is a great... more

Localized at the heart of Playa del Carmen, this hotel has a very good quality. Sometimes I felt as if I was in a 5 star hotel, specially when I was in the room. The swiming pool has an outstanding view. More than that, Illusion gives you free access to a private beach club...., very nice. Within the hotel, Internet... more

We have been to Playa several times and stayed at all inclusive resorts several miles from downtown. We wanted to stay downtown this time and found this hotel on TripAdvisor. The price was perfect - and so was the location. I had read the reviews about the staff and how great they were - and man, were they right!! Everyone... more

I enjoyed my stay at Illusion Hotel! I was in Mexico for a wedding and i knew i would not be spending to much time a the hotel, so this was just perfect for me.It was very affordable and in a great location! It's not anything fancy, but the evrybody who worked there were very nice and were very helpfull.... more