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The Royal Playa del Carmen

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Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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Best prices for: 1 room 1 guest
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The Royal Playa del Carmen
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10,724 Reviews from our TripAdvisor Community

Traveler rating
    8,211
    1,582
    512
    246
    173
See reviews for
1,053
6,458
120
142
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,711)
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There are newer reviews for The Royal Playa del Carmen
See the most recent reviews
Cabot, Arkansas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Was there for 8 days this is a very clean and well maintained resort. The food was great and a special thanks to Alex the pool manager for the best fish tacos I have ever ate. Hats off to Reyes Mauro at the trade winds bar for going out of his way to make our experience fun and exciting. he... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Ron P, thank you thank you for taking time out to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our staff, this is the best way to know that they are doing an excellent job. It will an honor to have the opportunity to host... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed at The Royal for our 10 anniversary in early May & it was one of the best vacations we have ever been on. The service is the one thing that really stands out at this resort compared to others we have stayed at. We stayed in the Presidential suite which I highly recommend if you would like some... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Stephanie S, Thank you for sharing your review! Is really important for us to know you really enjoyed your stay with us and you were treated like royalty as you deserve. Thank you from your feedback about our staff, one of the most important part in our resort. See you soon!!! More 

Orange County, California
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I had a great time here this past week! The food was actually really good at all the restaurants. The service was great and that's probably what we enjoyed the most. A few shot outs we wanted to do because these people made our trip extra special! Benita- she was our pool/beach server. She always had a... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Mkhahn2303, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive comments. We truly appreciate your wonderful review, it is really nice, and makes feel very proud of our entire staff and beautiful property!! Remember The Royal Playa is... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our second time at this amazing hotel! Only real issues would be is that they need new pool chairs....they are all weathered and broken. Also the bedding including sheets need to be replaced. Not much of a beach at the Royal but can't beat the location!

Was this review helpful? Yes 4
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Judi P, Thank you for taking the time to review our Resort. Thank you for your kind words about the resort facilities, thank you for your recommendations. It will be an honor to have the opportunity to host you again in the near future. More 

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Royal delivered again!! The staff and location are what makes this resort so special and worth every penny!! It was such a great surprise when Oscar personally came out to see me when I was checking in, it's always fantastic to see him & he always makes you feel welcome. The ever adorable Karina from the entertainment team is... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Shauna D, Thank you very much for your visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your great review, thank you so much for all your kind words to our staff, this is the best way to know that they are doing an excellent job. It will an honor to... More 

Old Bridge, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

The staff at the hotel are amazing. They can not do enough for you If you are looking to be pampered and have a relaxing vacation this is the place to go. The food in all the restaurants are delicious. Our evening house keeper was unbelievable she turned down our bed every night and made my birthday special by decorating... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear blondie57_10, Thank you very much for your visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your great review. We would like to mention that our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay and... More 

San Francisco, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We recently stayed at the resort for 5 days. Since we've been to PDC before our main purpose was to veg out at the resort for some real RnR time. Although the resort and amenities were great and the staff was very nice and helpful, there was way too much seaweed floating in the ocean and on the beach. It's... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear A M, We truly appreciate your review, it is really nice, and makes feel very proud of our beautiful property!! Thank you again and we hope that you come back and enjoy once again of all our services! More 

Lincoln, Nebraska
1 review
5 of 5 stars Reviewed 4 days ago NEW

We just returned from a week at The Royal. We have stayed at other resorts in Playa, but this resort blows all others away. The rooms are awesome, exceptionally comfortable beds, whirlpool baths, and super A/C. Now lets get to the staff, unbelievable, rooms were cleaned sometimes twice a day, hats off to LETICIA We loved her creative towel creatures,... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear larmier, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive comments. We truly appreciate your wonderful review, it is really nice, and makes feel very proud of our entire staff and beautiful property!! Our top priority is to... More 

Basehor, Kansas
1 review
4 of 5 stars Reviewed 4 days ago NEW

The entire staff gave such great service regardless of how big or small our request was. While my husband was on a dive trip I headed for the SPAzul where Alice showed her professionalism and training as she helped me work me out some stress with a deep tissue massage. We always went to the same spot at the pool... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Jan B, We really appreciate this review. Thank you for give us the opportunity to host you and we hope that you come back and enjoy once again of all our services! More 

Old Forge, PA
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Well lets just start out by saying, this was our 15th time that we stayed at the Royal. The service is always outstanding and the employees are amazing. When we first arrived we are always met by the bell men. Those guys work so hard all day long and no matter when you see them, they are always happy. We... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear boyzaikman, It is such a delight to hear from you and to read your amazingly kind words. You are part of The Royal Family now that’s why I am not surprised to know about the wonderful service provided from the people mentioned in your review. As you should know by now, our motto is to do our jobs from... More 

Hotel Review Summarization

What travelers say

  • Room service(133)
  • Maria Marie(128)
  • Very good(113)
  • Entertainment staff(71)
  • Ocean views(60)
  • Lobby bar(54)
  • Chef plate(53)
  • Great time(51)
  • Main pool(38)
  • Quiet pool(28)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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