We thoroughly enjoyed our stay at The Royal! From the moment we arrived! We were immediately helped by our Romance Conceirge, and they were so courteous and helpful! We had a lot of questions since this was the first time at a resort out of the country before, and they made everything very easy. They arranged for our pick ups... more

We just returned from our 3rd vacation at The Royal in Playa del Carmen, Mexico. Every year we want to return because of the exceptional service and food provided by this hotel. The resort provides 7 restaurants, several bars, including a swim-up bar, nightly entertainment, a 24 hour game room, an amazing spa, 2 beautiful pools, an outdoor hot tub,... more

Where to start? First off me and my wife are platinum members at this resort been coming here since they opened in 2004 what an amazing luxury resort, We will not travel anywhere elso but here been top this resort now 12 times that i can think of just came back dec 4 2009 from our 2 week stay there.... more

We headed down to celebrate our 30th birthdays and we didnt know what to expect but it was so fun and amazing down there the resort the staff the weather the location.....everything. Starting with the moment we arrived from the airport we had an amazing bell boy named Jonathan who spoke to us in english, spanish, and italian. He was... more

If you're looking to relax and do a whole lot of nothing this just might be your spot. This is a very nice resort. We enjoyed the relaxing atmosphere, lounging on the beach or by the pool was wonderful!! It is located right next to the main shopping street in Playa and it was nice to head out on the... more

The Royal is wonderful; we have been there several times and always love it. However, this time I am writing in regards to the pool side bar service of a waitress named Vi. Vi provided the best service we have ever received at a resort. She was always there when you needed her, she remembered your name, always remembered what... more

When we arrived, the first person to greet us was bell boy Jonathan Gonzalez. He was extremely helpful and charming, as were most of the staff. Our room was very comfortable and clean. The food and drinks were excellent in every restaurant that we tried. The pools and beach were very nice. The evening entertainment was spectacular. I could find... more

My wife and I(both from Melbourne - Australia) returned from our honeymoon and Mexico (Royal @ Playa Del Carmen) was our last stop. We stayed 7 nights at the Royal and it was everything i expected it to be. From checking in to checking out, it was fantastic. Ana (Romance Concierge) was very welcoming and out room(Ocean View) was beautiful,... more

My wife and I just returned from the Royal in Playa del Carmen after a week long stay. We had a Royal Junior Ocean View Suite (Room 355). We have mixed reviews about our stay. Airport Transfers/Check In - Organized Chaos at the airport. We only waited about 20 minutes, and we did eventually get a shared ride transfer to... more