We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 184 Playa del Carmen hotels »

The Royal Playa del Carmen

4.5 of 5
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Hotel amenities
The Royal Playa del Carmen
4.5 of 5 stars 4477 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

4,477 reviews from our community

What travelers say about this hotel
  • Room service(284)
  • Maria Marie(226)
  • Very good(220)
  • Chef plate(162)
  • Ocean views(147)
  • Great time(136)
  • Lobby bar(135)
  • Romance concierge(129)
  • Entertainment staff(124)
  • Beach butler(91)
Traveler rating
    3,386
    668
    226
    119
    78
Only show reviews for Family (335) | Couples (2900) | Business (55)
Date Rating
Houston
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 22, 2012 NEW
4
people found this review helpful

Where to begin, First of all my Boyfriend and I are both in the hospitality/hotel industry so maybe our standards and expectations are a bit high as we both have worked in high end hotels by Marriott, Hilton and Hyatt. So to begin, the hotel is very pretty and our check in was fine... we were suppose to meet with... More

Was this review helpful? Yes
Boston, Massachusetts
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 21, 2012 NEW
9
people found this review helpful

This is the first review I have ever written but felt compelled as I had spent hours sorting through the "Tripadvisor" reviews prior to scheduling our May 2012 trip to The Royal-Playa Del Carmen. This was our second trip to the Riviera Maya. May 2011 was spent at Secrets Maroma. Regardless of how hard I tried not to, I spent... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
May 23, 2012

Dear Guest, We appreciate your detailed review and would like to thank you for taking the time to post your review on Trip Advisor. We are deeply grateful for all your feedback and suggestions. Please rest assured that we will address your recommendations for the improvement of our hotel. We hope to have a second chance to welcome you back... More

Santa Rosa, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 21, 2012 NEW
2
people found this review helpful

We stayed in The Royal for four days in May. We were there to celebrate our friends wedding and ofcourse relax and unwind at the same time! This place is all about combining the luxuries of an all-inclusive resort along with one of the best locations! This resort has one of the best location in downtown Playa as it is... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
May 23, 2012

Dear Guest, Please receive our deepest appreciation for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful resort and are looking forward welcoming you back in a near future. More

Haddonfield, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2012 NEW

We have to say that our Honeymoon was amazing. We were at the Royal 5/5-5/11/12 The folks at the royal are wonderful the food was amazing. We especially enjoyed Pelicano's wonderful food and warm relaxing breezes..Spice was a great go to choice also. Room service was great also. Couples massages were great as well.Entertainment at night was really nice but... More

Was this review helpful? Yes
Charlotte, NC
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2012 NEW
3
people found this review helpful

My husband and I just returned from 7 days at The Royal in PDC. Our experience was so great...this place has everything you could possible want for either a relaxing or active vacation. A special thank you: The pool staff (Omar, Dennis, George, and Theresa) was very entertaining and accommodating. They are very energetic and keep the guests active and... More

Was this review helpful? Yes
Langley City, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 21, 2012 NEW
3
people found this review helpful

Thirty five family & friends travelled to The Royal Playa Del Carmen to attend my sons wedding. It was the most incredibly beautiful wedding that I have ever attended. It was so much fun and it also provided an opportunity for a family vacation. Some guests were not happy with the location of their rooms but the hotel staff made... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
May 23, 2012

Dear Guest, Thank you very much for your magnificent comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful resort and will like to express our deepest gratitude for choosing our Resort for such an especial occasion as your Wedding celebration. We will... More

New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2012 NEW
1
person found this review helpful

We were 3 sisters on our yearly vacation so this resort was the best. The food, the staff (handsome Omar who works the activities), the rooms, the grounds, the shopping I will definatly go back. One small complaint, some of the restaurants needs to invest in air conditioning units let's face-it Mexico is hot but in many ways More

Was this review helpful? Yes
Cypress, Texas
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 19, 2012 NEW
4
people found this review helpful

I am not one for full on reviews, but we relied on the reviews of others to book our trip, so I thought I would quickly share the pros and cons of The Royal in our opinion. Overall, we really enjoyed our experience. We were celebrating our second wedding anniversary and looking for a simple relaxing vacation and that is... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
May 23, 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful resort and will like to express our deepest gratitude for your preference and for recommending us. We are looking forward welcoming you back in... More

Memphis, Tennessee
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 19, 2012 NEW
4
people found this review helpful

This was our second stay at the Royal. First, I would like to commend one of the beach butlers, Celia, for her attentiveness and pleasant personality. I also enjoyed meeting Maria Latessia, who provided the excellent turn--down service. For the most part, the service provided was good, but I would like to report an unpleasant incident. My disappointment with the... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
May 23, 2012

Dear Guest, We appreciate your feedback and we would like to thank you for taking the time to post your review on Trip Advisor. We are deeply sorry for any inconvenience you may have experienced during your visit and please rest assured that we have taken the necessary corrective actions in order to provide all of our guest with our... More

Nottingham, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2012 NEW
2
people found this review helpful

We stayed at the Royal Playa del Carmen for 2 weeks in April/May 2012. We chose the resort mainly because it was adults only and had great reviews, and on the whole we weren't disappointed. Some of the positives are its location on the edge of a busy modern town. Unlike many of the "secluded" resorts along the Riviera Maya,... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
May 23, 2012

Dear Guest, We appreciate your kind comments and would like to thank you for taking the time to post your review on Trip Advisor. We are very pleased to learn that you had a wonderful stay at our beautiful resort and will be very honored in welcoming you back in a near future. More

Travelers who viewed The Royal Playa del Carmen also viewed

Secrets Maroma Beach Riviera Cancun
4.5 of 5 stars 3,359 Reviews
Playa del Carmen, Riviera Maya
Show Prices ABS:HotelCheckRates-d1007582?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Banyan Tree Mayakoba
4.5 of 5 stars 496 Reviews
Playa del Carmen, Riviera Maya
Show Prices ABS:HotelCheckRates-d1218761?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Iberostar Grand Hotel Paraiso
4.5 of 5 stars 1,455 Reviews
Playa Paraiso, Riviera Maya
Show Prices ABS:HotelCheckRates-d647536?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 184 hotels in Playa del Carmen, ranked by popularity »

Been to The Royal Playa del Carmen? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Royal Playa del Carmen

  • Royal Playa Del Carmen
  • Royal Hotel Playa Del Carmen
  • Royal Porto Real
  • Royal Playa De Carmen
  • Royal Playa
Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Price Range: $$$

Owners: What's your side of the story?

If you own or manage The Royal Playa del Carmen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Royal Playa del Carmen
Show the lowest price for this hotel (from our partners)
Show Prices