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The Royal Playa del Carmen

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GreenLeadersSilver level
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Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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The Royal Playa del Carmen
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11,152 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,831)
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Lincoln, Nebraska
2 reviews
5 of 5 stars Reviewed yesterday NEW

We loved our stay at The Royal Playa del Carmen! It was an amazing time with an amazing staff. We recommend the restaurant Spice. On our last night we had great service and hospitality. The Spice manager David and our server Gabriel made us feel very at home. Thanks guys!

Was this review helpful? Yes
Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

I had a perfect stay at the Royal. Service was top notch !!!!! But od course you always meet people who touch your heart!!!!!!! Virdiana from the buffet who made great omelet with smile every morning , little girl ( chikita) who made crepes for me... Vero who clean our suits #824....one things was disappointment for me ... there is... More 

Was this review helpful? Yes
Melbourne, Victoria, Australia
2 reviews
5 of 5 stars Reviewed yesterday NEW

We had a beach front room, overlooking the ocean the service was amazing, as was the room service by Vero, she was a lovely lady, she kept our room so tidy and she made us animals every day out of the towels very cut. Highly recommend coming here

Was this review helpful? Yes
A TripAdvisor Member
2 of 5 stars Reviewed yesterday NEW

I'm at the royal now and I am very disappointed. The check in process was horrible. We felt like cattle being ushered from one staff member to the other. There was no information provided by the staff. No direction on what facilities were available or information on the spa, pictures or any other amenities. We are supposed to have a... More 

Was this review helpful? Yes 1
New York
1 review
5 of 5 stars Reviewed yesterday NEW

Such a beautiful place to stay! Rigo, our bellhop, was the most amazing, sweetest man ever! He told us everything about the hotel, our room, etc. whenever we bumped into him during our stay, he remembered our names and was always smiling. Loved him! The rest of the staff was super friendly as well. The hotel was beyond beautiful and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our first visit to Royal Playa del Carmen was absolutely amazing !!! The hotel is beautiful and the main pool just right outside our room . LILO (Eduardo) and Natalie the play makers were very friendly, making us feel very comfortable right away . Food was very good . The booze was top of line . The house keeping was... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lilyferrill, Your comments are very important for us and we are grateful that you took some minutes from your valued time and did this fabulous review from us. Thank you again for your fabulous review and for visiting us and we hope to have the privilege to host you once again soon! More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I just spent 5 days at this resort with my girlfriend for a short get-away. Upon arrival, we were greeted with glasses of champagne by an extremely friendly and accommodating staff. We checked into our junior suite, which was larger than some 1 bedroom New York City apartments. It was complete with a jacuzzi, hammock on our terrace and and... More 

Was this review helpful? Yes 3
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear remoray229, We really appreciate this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacations. Thank you again and we hope to see... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our stay at the Royal was great. The food was great the people was so friendly and the drinks was awesome. Definitely try the Mango Tango and Pelicanos!!We only had some minor incidents. It was three of us to a swim up room and when we arrived there was only one bed and we requested 2 beds to the room... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Bozzqt, We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. We do want to apologize for the inconveniences you had in your suite, that is not what we want to portray as our services. Thank you again and it will be our honor to have you back with us in a near future. More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

fabulous place & location, awesome room&food,room service great, bellboys, waiters&waitress spectacular service, pool activities,great instructors&staff,entertainment every night,fabulous.entertainers

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear ssantia, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review We look forward to welcoming you again in the near future! More 

Level Contributor
9 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Stayed for 3 nights and had a lovely experience. Check in was private and informative following a welcome champagne. The rooms were a great size including a good sized balcony. The staff were all very friendly and accommodating and made celebrating my birthday there very special (so make sure you let them know if you are celebrating a special occasion)... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Sta03y, On behalf of all the staff at The Royal Playa del Carmen, we would like to express our gratitude for staying at our hotel and provide us the privilege to serve you and celebrate your birthday with us. We are extremely pleased to know that you really enjoyed your recent stay at our resort. More 

Hotel Review Summarization

What travelers say

  • Room service(133)
  • Maria Marie(128)
  • Very good(113)
  • Entertainment staff(71)
  • Ocean views(60)
  • Lobby bar(54)
  • Chef plate(53)
  • Great time(51)
  • Main pool(38)
  • Quiet pool(28)
Questions? Get answers from hotel staff and past guests. Ask a question

10,907 photos of this hotel

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Room/suite (1743)
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Hotel & grounds (2002)
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Pool/beach area (1673)
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Dining (823)
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Business center/function rooms (54)
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Bathroom (110)
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Family/play areas (49)
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Videos (6)
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Other (2803)

Expert photos: Taken by TripAdvisor travel experts

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Adult Pool (22)
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Amenities (102)
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Beach (52)
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Pool (77)
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Private Pools (9)
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Restaurants and Bars (196)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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Hotel & grounds (12)
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Room/suite (8)
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Dining (8)
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Pool/beach area (5)
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Family/play areas (1)
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View from room (1)
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Other (53)
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