We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

The Royal Playa del Carmen

4.5 of 5 Resort (All-Inclusive)   |   Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added The Royal Playa del Carmen to your Saves list
The Royal Playa del Carmen
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
90%
Ranked #10 of 198 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
nikkushumai Pittsburgh, Pennsylvania
Write a Review

8,060 people have reviewed this hotel

Traveler rating
    6,089
    1,204
    422
    208
    137
See reviews for
737
4929
83
106
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,795)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

The resort itself was fantastic - I went with 5 family members (ages 25-70) and we all could find something we could enjoy. All of the food was great quality and the drinks were too good leading to a few painful mornings :) There were multiple headaches though: We had 3 rooms which were all in different buildings. We hoped... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I are ex-cruisers after the drastic drop in quality on the cruise lines we were looking for a better value for our hard earned dollars. On a recommendation from some friends we booked a week at The Royal Playa del Carmen. Holy F-balls this was amazing, the service the food the atmosphere. We didn't know you could... More

Was this review helpful? Yes 2
New Canaan, Connecticut
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived late to The Royal due to our flight from New York being diverted to Miami but we made it to the Royal by 6:00 pm. We had checked in online and upon our arrival were directed to our Romance Concierge, Charon who couldn't have been more helpful. We booked a Master Suite, the room was right off the... More

Was this review helpful? Yes 3
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed our 5nite stay at the Royal. The restaurants were all great although noisy at the Spice buffet so we went to Mediterraneo for breakfast instead. I would not recommend going to sister hotel next door for anything. Very average food at the Pescatoria there . We had excellent rooms with great maid service.

Was this review helpful? Yes
West Haven, Connecticut
1 review
5 of 5 stars Reviewed 3 days ago NEW

stayed at the Royal for 8 days and wow what a great place to stay. The staff was tremendous and treated us Royally. Spent a lot of time relaxing at the pool with the most terrific drink attendant named Prudee. She was the best ever!!!! I would certainly go back her again. The hotel was top notch.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

My fiancee and I just returned from The Royal..We have been to several all inclusives all over the Caribbean including 3 stays in Playa...No comparison to The Royal..We were treated like Royalty from our first steps out of our Airport shuttle and continued to feel appreciated every step of our vacation. There were so many staff I would like to... More

Was this review helpful? Yes
Fort Lauderdale, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Simply stated, The Royal dishes out unrivaled service in a beautiful, well maintained property in the best location in Playa. I've been fortunate enough to visit the Royal several times, but this time was to celebrate an anniversary. Charon, the Romance Concierge really worked to make the event memorable with a private dinner on the beach. I couldn't be happier... More

Was this review helpful? Yes
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My husband and I went for a week and were very disappointed with the overall feel of the hotel. It was extremely crowded and loud--not what we had hoped for. The beach and pool chairs were on top of each other. We called twice to the front desk for help with noise issues of people partying late night hours and... More

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, Your comments are very important for us. We are deeply sorry about your perception from our services and from Playa del Carmen in general. We apologize if in some way we did not exceed your expectations and we sincerely hope you consider to give us another opportunity host you at THE ROYAL Playa del Carmen. More

Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel has it all. Incredible service, exquisite rooms, gourmet food and all at the beach. Better yet, shopping is just outside the property. Close to attractions and the water taxi to Cozumel. Relax all day and party all night.

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, We truly appreciate your review. We feel really pleased that you enjoyed your vacation. He hope to host you once again soon! More

Kansas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our first time staying at this hotel. We have stayed at the sister hotel across the street numerous times and other hotels in the area, but wanted to splurge and try The Royal out. I was so glad we did. From the minute you walk into the hotel, you are greeted with a welcoming staff and personal check... More

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, Thank you for taking the time to review our Resort. Thank you for your kind words about the resort facilities, we are very happy that you enjoyed all these. It will be an honor to have the opportunity to host you again in the near future. More

Been to The Royal Playa del Carmen? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Maria Marie(178)
  • Room service(178)
  • Very good(165)
  • Entertainment staff(104)
  • Ocean views(93)
  • Chef plate(81)
  • Lobby bar(79)
  • Great time(78)
  • Main pool(66)
  • Quiet pool(42)

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Romantic Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Luxury Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Official Description (provided by the hotel):
New redesigned and redefined THE ROYAL Playa del Carmen is one of the most successful resorts on the Riviera Maya. Guests will discover an explosion of luxury around every corner, all provided in an atmosphere of casual elegance boasting a perfect beachfront location, mere steps from Playa del Carmen’s famed Fifth Avenue. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, BookIt.com, Caribbean Online Mgt Corp., Hotels.com, Tingo, Venere, getaroom.com and Otel so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
The Royal Playa Del Carmen Hotel
Royal Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
Royal Playa
The Royal Playa Del Carmen Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage The Royal Playa del Carmen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.