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The Royal Playa del Carmen

4.5 of 5 Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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#12 of 199 Hotels in Playa del Carmen
9,142 Reviews 4.5 of 5 stars
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9,142 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Creedmoor
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This resort is outstanding. Service, room, meals, pool area, spa, location, cleanliness, safety. Lots of extras to make this top shelf (not to mention premium drinks!): built-in umbrella over pool chairs, drink service at the beach, large 2-person jaccuzi in room, scales, spa is fabulous (ask for Miranda), and the resort is small enough to feel at home. Great food... More

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Bermuda
1 review
5 of 5 stars Reviewed yesterday NEW

Our friends own at this hotel and we have been four times with them now. The hotel staff are always smilng and willing to help. Lucy and Angie at the Spa were great. Christy kept our room clean and tidy every day. A very relaxing holiday for sure. Town is right across the street. Asiana would be my favourite restaurant.... More

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Pasadena, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have got to say that this is one of the BEST places to stay. I travel atleast once a year and this is by far one of the nicest places that we have been to. From the very start as you walk into the hotel you are treated as if you have been there many times. The rooms were... More

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Dallas, Texas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in April 2014. This by far has been the best experience to Mexico out of all our trips. Everything was fantastic! The staff was friendly and helpful. The hotel was nice and clean. The food was great. The location was perfect. Pool area nice. Beach is nice. When you walk out of the front lobby you are... More

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Toronto, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the Royal Playa Del Carmen in September 2014 for our honeymoon. Warning: The beach is small and smells like sulfur. We didn't even spend an hour there. Highlights: When you walk out the front door, your are in the Town of Playa Del Carmen. Explore! Tips: Try the massage therapists in town. Very skilled! The food was OK.... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had a great time playing volleyball with other guests and the staff named Victor and Pepe. Their English was great and they were focused on everyone having a good time. They could have easily played harder but they thought it more important to have fun. Thanks guys.

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Tulsa OK
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Beautiful resort with great food and drinks. We were there for our 10th anniversary. They wanted to upgrade us to a room facing the beach, but at $80 a night additional we declined. The room would be exactly the same, just a different view. Our room was very nice and being on a top floor we could see everything we... More

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Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 2 days ago NEW

Everything is great at this hotel, except for the extreme timeshare push. We did not go to the presentation, but it would not be forgotten that we choose to skip it, either. Everytime we walk past guest services, we are asked if we have changed our mind about attending the presentation. Food is good, service is great. I hate the... More

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Lynn D, Manager at The Royal Playa del Carmen, responded to this review

Dear Michelle M, We would like to mention that we are sincerely sorry and to read your report. Our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay. We really apologize if you felt uncomfortable with Real Club staff, be sure we will sharing your... More

Walton on Thames
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at The Royal from the 21st Aug 15 for 3 weeks. Celebrating both of our birthdays and our 30th wedding anniversary. On arrival we were taken to the romance concierge area and checked in by Charon all went smoothly and then we were taken to our room. Room 466 overlooked the garden area and was... More

Was this review helpful? Yes
Lynn D, General Manager at The Royal Playa del Carmen, responded to this review

Dear Linda C, We feel really pleased that you enjoyed your Anniversary Thank you again and it will be our honor to have you back with us soon. More

statesville
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Best service. Best Food. Love the go walking down 5th Ave after a great meal at Asiana. Take the Ferry over to Cozmel and rent scooters or a Jeep to tour the South side of the Island. There is no power there so the beer is always on ice and the food is awesome as well. Check out Coconuts!!!!!!! This... More

Was this review helpful? Yes
Lynn D, Manager at The Royal Playa del Carmen, responded to this review

Dear tbcooking, We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future. More

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Hotel Summarization (Beta)

What travelers say

  • Maria Marie(178)
  • Room service(178)
  • Very good(164)
  • Entertainment staff(104)
  • Ocean views(93)
  • Chef plate(81)
  • Lobby bar(79)
  • Great time(78)
  • Main pool(66)
  • Quiet pool(42)

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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