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The Royal Playa del Carmen

Certificate of Excellence
GreenLeadersSilver level
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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The Royal Playa del Carmen
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11,331 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,878)
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Tri-Citites
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our second year at The Royal... (8.21-8.28.15) absolutely wonderful! Our second home - Yali at "members only" - beyond superior customer service - she is a gem... love her! Andrea... at the Coffee House... this girl is a one of a kind doll!!! Beautiful inside and out... look forward to seeing her each year!!!!! ♡ Veronica Flores -... More 

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Brandevoort
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Thanks Rocio Martinez and the Royal. We love our requested room, thanks to you! First day in PDC since 5 years, great to be back. We are going to love our stay at the Royal. I must say, so far so good, let's enjoy! Still 13 nights to go. Yes we love it!!!

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear PaYs65 Welcome Home!!!!! Thanks a lor for your great comment, nothing makes us happier than knowing that you feel more than satisfied since day one of your stay. Remember you are here to be pampered and thats what you are going to get. If you need anything please contact Rocio, she will gladly help you! Have an excellent stay... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We've been traveling to Playa del Carmen for many years further away from the hustle and bustle. The Royal was a pleasant surprise in spite of it's proximity to 5a Av and Playa's nightlife. Since we were familiar with Playa, Ivan checked us quickly and provided us with a brief overview of the restaurants, pools and activities. We told him... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear rmoreno0810, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review We look forward to welcoming you again in the near future! More 

Austin, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I visited for a bachelor party. This was a great location being on the beach and walking distance from shopping/nightlife. I definitely recommend getting off the resort to explore after dinner. This was a great value for an all inclusive resort.

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear David P, Thank you for your great comment! we feel realy pleased that you enjoyed our facilities. We hope yu can come back very soon. Remember THE Royal Playa del Carmen is your Home away from Home!! More 

Mount Airy, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room is very nice, clean and large except shower. You can't swap out the liquor in the room. We had a swim up absolutely the only way to go. Private, clean and refreshing. Property is just ok. Not a lot of landscaping. Beach was not nice. Small, crowded, public beach. Lots of seaweed and not much effort to clean... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Cindy C, Thank you very much for your recent visit to THE ROYAL Playa del Carmen and we really appreciate you have taken the time to share your impressions We would like to mention that we are sincerely sorry and to read your report. Our goal is to ensure our guest satisfaction, we always make our best effort in... More 

Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Royal Playa del Carmen has an immediate impact from the moment you step out of the car. The check-in/lounge area is beautiful and bustling with helpful drink and cold towel wielding staff. Each of the restaurants we tried had great food. If you can book a reservation for Il Pescatore restaurant on check-in - it's well worth it! Efficient,... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lian L, Thank you very much for your kind comments and great review. We are glad to read that you really enjoyed your vacation. We look forward to welcoming you back in the near future in our beautiful resort. More 

Whittier, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We went the last week of July and had an amazing time. We enjoyed all the restaurants but our favorite was Maria Marie. Selma the hostess always found us a nice table. The chef Pastor always made creative dishes and was open to a few tweaks here and there. My favorite waiter was Eulises because he made sure our food... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear rebeccadlt, Your comments are very important for us and we are grateful that you take some minutes from your valued time and make this fabulous review from us. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future! More 

Milford, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Royal Playa Del Carmen Aug 8th-15th this year. The service at this all inclusive resort was second to none...while there may be newer resorts in the area none can compare to the service you will receive here! Our favorite restaurants were El Mediterranio and Maria Marie...overall the food was much better than most all inclusive resorts.... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lakefan52, We truly appreciate your review, it is really nice, and makes feel very proud of our beautiful property!! Thank you again and we hope that you come back and enjoy once again of all our services! More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was a great experience, from the moment we arrived the attention and hospitality were outstanding, we thank big time to Miguel - concierge who help us with many things and even offered us an upgrade to a beautiful room. Our room attendants -housekeeping, Leticia and Alejandra where amazing, room always tidy and clean. Also a huge shout to The... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear John S, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacations. Also we would like... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is NOT your hotel. Its loud, there is no air conditioning in the foyer, bars or hallways of the hotel. They serve drinks in plastic cups and the food is very average. I can be quite particular however my husband thought the same and he is extremely adaptable. This hotel is definitely not a the place for a honeymoon,... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Marlo S, Thank you for your comments regarding your stay with us and the time you have taken to express your discomfort, we are sincerely sorry that everything was not up to the standard that you would have liked. We would like to mention that we take all comments very seriously as we know they help us to improve... More 

Hotel Review Summarization

What travelers say

  • Room service(133)
  • Maria Marie(128)
  • Very good(113)
  • Entertainment staff(71)
  • Ocean views(60)
  • Lobby bar(54)
  • Chef plate(53)
  • Great time(51)
  • Main pool(38)
  • Quiet pool(28)
Questions? Get answers from hotel staff and past guests. Ask a question

11,065 photos of this hotel

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Hotel & grounds (2007)
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Room/suite (1747)
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Family/play areas (53)
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Bathroom (110)
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Adult Pool (22)
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Amenities (102)
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Beach (52)
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Pool (77)
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Private Pools (9)
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Restaurants and Bars (196)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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Room/suite (33)
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Dining (17)
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Hotel & grounds (21)
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Pool/beach area (9)
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Family/play areas (1)
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View from room (1)
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Other (82)
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