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The Royal Playa del Carmen

Certificate of Excellence
GreenLeadersSilver level
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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1 room 1 guest
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The Royal Playa del Carmen
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11,363 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Visited here in October 2014 and visiting Europe made me forget I never wrote a review. I stayed in "5 star hotels" in Europe but after staying here I've become more picky and no nonsense lol. Nothing can compare to this hotel and service. The name says it all. You are literally treated like Royalty. The Royal has fantastic facilities,... More 

Was this review helpful? Yes
Austin, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

The property was everything that we saw in the pictures. The pools were beautiful, the rooms were exceptional, and the service was amazing. Miguel at check-in was the best. Offering us cold champagne, hand sanitizer with wet towels to clean up after our journey! He offered us an upgraded room at a great price and we were so thankful for... More 

Was this review helpful? Yes
Michigan
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I went to the Royal from August 22-29, 2015. We were there celebrating our 13 year wedding anniversary. We do not get away much due to children and work and we wanted this to be the best vacation. We booked through Expedia and it was a nightmare. However, after working with Expedia for an EXTENDED amount of... More 

Was this review helpful? Yes
Anderson, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

This resort was EXCELLENT. The location was perfect, the pools were clean, very romantic rooms, the service was awesome. Javier whom was a waitress at Spice was AWESOME (request him). Leticia whom did house keeping was awesome too. I highly recommend this location.

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Coachnorm10, Thank you for your kind words about our facilities and staff, we are very proud of them!! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you once again in... More 

Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I traveled to The Royal Playa del Carmen during the last week of August 2015 to celebrate our anniversary. It must have been slow season because the resort wasn't crowded, which we were happy about. The property itself is huge, but not overwhelming. It is a Gorgeous property, well maintained, and clean. We were greeted by Front... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Michaela S, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive comment. We truly appreciate your wonderful review, it is really nice, and makes feel very proud of our entire staff and beautiful property!! Our top priority is... More 

New Bedford, Massachusetts
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Been to Mexico several times. Always. At 4+ star all-inclusives. Paradisus in Playa, Royal Cancun and Dreams also in Playa. This hotel ranked similar and I really liked the general vibe: Beautifully decorated, nicely kept and super clean. Food at all restaurants was to our liking. Went to resort part of large group and food at both planned outdoor parties... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Angie B, We truly appreciate your review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future. More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

This is my first time writing a review and I'm taking the time to write it because I truly fell in love with this place! I went to playa for the first time with a few friends. We picked the Royal because of the reviews and the Location. I want to share with all of you that the Royal is... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Debra P, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for believe and trust in us We take a lot of pride in our hotel and services and it really makes us feel good when we learn that we have been... More 

Columbus, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Rooms were very nice and we loved the food. Lots of non-breakfast items on the buffets or they would custom make omlets. Noisy at the pools though. It looked like like a frat house reunion going on. I had to use earplugs to sleep because of the late night noise but it wasn't terrible. We would consider returning, after all... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear OhioTim50226, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for this review . We look forward to welcoming you again in the near future! More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Amazing service from the bell boys at all times. Ask for Gilberto, Gerry or Maximo they will take care of you and exceed your expectations! The food is excellent and you have 7 great restaurants to choose from. Go to the Mediterrean and ask to sit in Francisco's section, he will show you what amazing service is and keep you... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Robert S, Thank you very much for your recent visit and for taking the time to post your nice review on Trip Advisor. We look forward to welcome you once more very soon!! More 

Los Angeles, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Check-In We arrived to the hotel at 7am which is about 8 hours before check in time. I was greeted at the entrance of the lobby by a butler named Jose ( he's awesome). I told him of our situation and he offered to hold our luggage in their holding room, which has security cameras, until it was time for... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Kevin H, On behalf of THE ROYAL Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our restaurants, services, staff and our property in general. It is our biggest joy knowing... More 

Hotel Review Summarization

What travelers say

  • Room service(133)
  • Maria Marie(128)
  • Very good(113)
  • Entertainment staff(71)
  • Ocean views(60)
  • Lobby bar(54)
  • Chef plate(53)
  • Great time(51)
  • Main pool(38)
  • Quiet pool(28)
Questions? Get answers from hotel staff and past guests. Ask a question

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Adult Pool (22)
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Amenities (102)
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Beach (52)
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Pool (77)
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Private Pools (9)
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Restaurants and Bars (196)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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Room/suite (33)
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Dining (17)
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Hotel & grounds (21)
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Other (82)
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