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The Royal Playa del Carmen

4.5 of 5 Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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The Royal Playa del Carmen
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The Royal Playa del Carmen
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10,076 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

Fabulous resort, beautiful location - went mid-February 2015, two couples. Most excellent all-inclusive food ever especially the Mediterraneo thanks to Luis Cetina Capitan. Great steaks, salmon, shrimp, chicken cordon bleu! Thanks staff Efren, Andres, Angel, Humberto, Manuel, Ivan, Luis Angel, Mario, Jorge, Selma, Raquel, Paco, Cesar. Great restaurants - Spice great for breakfast buffet and lunch. Housekeeping is wonderful leaving... More 

Was this review helpful? Yes 1
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This resort was recommended to us by a friend, and I was completely blown away by how amazing every single aspect of our wedding week was. We were treated like royalty, the food was delicious, the hotel and site were beautiful and so clean, and the staff went above and beyond with any requests we had, such as handing out... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Stephanie98765, Thank you very much for your visit to THE ROYAL Playa del Carmen and for having one of the most important days of your life here with us, your Wedding!!!. We really appreciate you have taken the time to share your great review. We would like to mention that our goal is to ensure our guest satisfaction, we... More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had a wonderful stay here! Relaxed by the pool and the beach with excellent service. Victor, Luis, Miguel, and Andrew all made our trip fun!! Daysai customized an awesome massage for me. They truly care about their guests!

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lori E, This is a fantastic review! We are thrilled you had such a wonderful stay with us. We really appreciate your point of view. We certainly hope to welcome you back again very soon. More 

Greenwood, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

Last year we stayed 10 days, this year 2 weeks, next year we may move in!!! Words cannot describe this wondrous place. Everything from the facilities, staff (Willemena), managers (Diego, Maria Marie's), bartenders at Lobby Bar (Luis, Alexander & Manuel), beach servers (Elizabeth, Chris and Alejandra) bell hops, waiters (Jorge & Pepe at Maria Marie's), chefs (Igor [Chef's Plate] Pastore... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Michael H, It is such a delight to hear from you and to read your amazingly kind words. As you should know by now, our motto is to do our jobs from the heart and it is absolutely true, especially when it is for incredibly nice people as you are. I think I can speak from the staff in... More 

Rockville, Maryland
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

THIS PLACE IS THE BEST!!! Just spent 8 days there over Valentine's Day weekend where we got married and had our honeymoon. I was absolutely floored by this amazing resort. Every one of their staff members is so nice and they all work so hard to make this place truly spectacular. We arrived on Thu 2/12 and Alberto Cano was... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Natacha W, thank you for choosing us to spend this special date, your Wedding and Honeymoon! We truly appreciate your review, it is really nice, and makes feel very proud of our entire staff!! We really appreciate your point of view in each thing you mentioned. We are excited that you really enjoyed our service. Our top priority is... More 

Muskego, Wisconsin
1 review
5 of 5 stars Reviewed 2 days ago NEW

The best spring break a teacher could ask for. Everything from the staff, service, accomodations, food, and entertainment exceeded our expectations. This hotel was "clean" from one corner to the other, both inside and out. A special thank you to the staff who organized all the activities and invited us into their excitement. An A+ for this vacation get-away. Golfing... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear gkordus, We truly appreciate your review, it is really nice, and makes feel very proud of our beautiful property!! Thank you again and we hope that you come back and enjoy once again of all our services! More 

Los Angeles, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was by far one of the best vacations we have ever taken!!!! The resort is beautiful and the staff was so friendly and accommodating! Our room was always immaculate, thanks to Deysi and we loved the romantic settings of the turn down service we received from Joana. All of the restaurants had amazing food and wonderful service! We frequented... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Shelia R, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacations. Also we would like... More 

wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a 10 day stay (2/15-2/24) at the Royal in Playa Del Carmen. It was our fifth trip and it was perfect, as always. It's a beautiful place made even better by the wonderful staff: Yolanda in Spice, who makes the most wonderful omelettes- such a warm smile and so kind. Also at Spice- Chef Mauricio! Best crepes... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear mercerbleecker, Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our service, we are very happy to read that our staff is doing a great job. Thank you again and we hope you can come back with us in a near future!! More 

Elko, Nevada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We spent 9 days at the Royal and could not have been happier with the experience. Everything was top notch and every one of their employees should be commended for their excellent service and especially their happy attitudes. This place is amazing! The rooms, the food, the drinks, the grounds and atmosphere...everything about this place is class. If you are... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lmbie, Thank you very much for your kind comments and great review. We are glad to read that you really enjoyed your vacation. We look forward to welcoming you back in the near future in our beautiful resort. More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

This is a lovely resort with many fine restaurant options. The pool was entertaining and the Bach service was great! I especially enjoyed my facial and detoxification massage at Spazul by Arte! We took an excursion with Cancun Adventure to Tulum and went snorkeling over the sea turtles and coral reef. Great vacation!

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Jayne L, Thank you very much for your kind comments and fabulous review. We are glad to read that you really enjoyed your vacation. Thank you for staying with us and remember… “The Royal Playa del Carmen” is your second home. More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(163)
  • Maria Marie(160)
  • Very good(143)
  • Entertainment staff(90)
  • Ocean views(80)
  • Lobby bar(71)
  • Chef plate(69)
  • Great time(67)
  • Main pool(61)
  • Quiet pool(40)

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#7 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen

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