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The Royal Playa del Carmen

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Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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$432 off room rate
Best prices for: 1 room 1 guest
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The Royal Playa del Carmen
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The Royal Playa del Carmen
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10,440 reviews from our community

Traveler rating
    7,992
    1,540
    502
    241
    165
See reviews for
1,019
6,281
114
140
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,613)
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Toronto, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Love the hotel and its location! Great entertainment, very friendly staff, delicious and beautiful food presentation in every restaurant.. RAUL was an exceptional server at the pool! 100% recommended.. will definitely come back again!

Was this review helpful? Yes
Bartlett, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was our seventh time staying at The Royal. We fell in love with the place, when friends of ours decided to get married there. Since then we try to come every year. We love the staff so much, and are treated like Royalty. Here are just a few names of staff that was extremely nice and helpful, Palicanos for... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

We had a great time at The Royal. The staff was incredibly kind and helpful and made our stay very enjoyable. Specifically, hats off to the team at the Tapas restaurant (Carlos, Pedro, Jimenez, Pablo and Leo) who were all attentive, knowledgeable and friendly. The resort--including our room, the restaurants, pool, beach and other facilities--were well-kept, clean, and welcoming. We... More 

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New York
Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Special dinner at Spice. They treat us like family and always go the extra to make our stay unforgettable . The chef prepared a gourmet meal and wonderful dessert. The exceptional is the fact that all staff, even the person picking up leaves , try to let you know they appreciate your staying here. We have been back 8 times... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear LBBarbe, We truly appreciate your review, it is really nice, and makes feel very proud of our entire staff!! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you again in... More 

Fredericton, New Brunswick
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Loved this hotel! Very clean and well maintained. Prudy was the best server at the pool and Yolanda was awesome at the omlett bar. Our only complaint was transportation back to the airport was not provided and we were not advised of this until last minute. We had to take a cab at $65 U.S.

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear 4moreweeks, On behalf of all the staff at The Royal Playa del Carmen, we would like to express our gratitude for staying at our hotel and provide us the privilege to serve you. We are extremely pleased to know that you really enjoyed your recent stay at our resort. We would also like to thank you for taking the... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We just spent 6 days and 5 nights at The Royal Playa del Carmen it was simply amazing. The food was delicious and there was such a nice variety. The staff may have been the best part of the trip, everyone was so friendly and nice. They were more than helpful and just made the trip. We really were treated... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Jackson1218, Your comments are very important for us and we are grateful that you take some minutes from your valued time and make this fabulous review from us. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future! More 

Calgary, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

We've been to the Royal 3 times & we will go back again! Convenient hotel shuttle with AC to and from the airport. Location of the hotel in proximity to the popular 5th Avenue is about 1 block...good for an evening stroll with a great variety of shopping. All excursions for the surrounding area can be booked right at the... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear DebbieAGA, Thank you so much for your kind comment posted at Trip Advisor! As you know, our main goal is make sure that you have a wonderful stay. Once again thank you for staying with us and remember… “The Royal Playa del Carmen” is your second home. We remain at your services! More 

Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I took way too long to write our review for this place, but let me say it was one of the best trips we have ever had. The service and attitude of the staff at this hotel was one of the best things about this hotel. Every staff member from the cleaning crews, maintenance workers, servers and bartenders we beyond... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear ShaneandLeslie, Thank you very much for your kind comments and great review. We are glad to read that you really enjoyed your vacation. We look forward to welcoming you back in the near future in our beautiful resort. More 

Grapevine
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a beautiful location however, there is no shade anywhere on the property unless you are inside. Beautiful pool area but no shade so take lots of sun screen, plus if you want a chair to relax in you will need to get up before 8 AM and go find a chair and put your towel and "stuff" on... More 

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Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Renee_Hancock, Thank you very much for your visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your great review. We would like to mention that our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay and... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Hotel lovely and rooms have everything you want. The staff are excellent to and nothing is too much trouble. Food and facilities are great too. Just one thing, if I never see another trapeze act again, I would be pleased. If you like the circus this is the entertainment for you but after 14 nights, it gets a bit much.... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Sarah M, ! We are excited you enjoyed your stay and that you especially like our service, we are very happy to read that our staff is doing a great job. Thank you again and we hope to welcome you back very soon! More 

Hotel Review Summarization

What travelers say

  • Room service(137)
  • Maria Marie(132)
  • Very good(119)
  • Entertainment staff(72)
  • Ocean views(64)
  • Great time(57)
  • Chef plate(57)
  • Lobby bar(56)
  • Main pool(42)
  • Quiet pool(29)
Questions? Get answers from hotel staff and past guests. Ask a question

10,338 photos of this hotel

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Pool/beach area (1592)
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View from room (458)
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Room/suite (1667)
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Hotel & grounds (1895)
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Dining (766)
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Bathroom (107)
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Family/play areas (43)
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Business center/function rooms (53)
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3:13
Videos (6)
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Other (2583)

Expert photos: Taken by TripAdvisor travel experts

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Adult Pool (22)
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Amenities (102)
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Beach (52)
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Pool (77)
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Private Pools (9)
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Restaurants and Bars (196)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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Room/suite (8)
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Dining (8)
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Hotel & grounds (12)
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Pool/beach area (5)
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Family/play areas (1)
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View from room (1)
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Other (53)
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