I am not one to complain much about my accomodations especially because I do my research before hand so I know what to expect. Although the Royal Playa Del Carmen is rated highly, it is not all its cracked up to be and this is mostly based on the poor customer service. I am currently staying here for a friend's... more

We have just returned October 5th from a wonderful 10 night vacation at the Royal Playa del Carmen. This was our second visit with the first being exactly two years ago in October of 2007. The two years has seen a few changes in the services offered back then and now. The Chef’s Plate dinner was an offering to all... more

Once upon a time we had a dream about finding a Beautiful Resort, in a Beautiful Location that would exceed our wildest expectations in every way.....Well folks let me tell you that the 2 weeks we spent at The Royal in Playa Del Carmen were beyond wonderful and did indeed exceed our expectations in every way! From the moment we... more

My husband and I took our honeymoon in Playa del Carmen and feel that we could not have chosen a better place to stay! The Royal Playa del Carmen was beautiful, and everyone there took great care of us!! From the beginning we felt the top notch hospitality checking in with Veronique our romance concierge, to the champagne and chocolate... more

My husband & I had thee best time! We were treated like Royalty! From John, our Bell man, to Veronique the romance concierge and how could we forget Alex on the entertainment crew. They are all wonderful people. They always greet you with a smile and are always there to help you in anyway they can. The food is thee... more

My husband and I stayed at The Royal for our honeymoon and we loved it!!! We had great service and thought the food was fabulous! We had paid for an upgraded "ocean view suite," but when we go to our room it was a view of the parking lot. We went down to the service desk and they were able... more

Everything, no exception, at The Royal was fabulous. The staff, the food, the view, the beach was as advertised, "beyond expectations". The best part of the stay was SPAzul and the "Full & New Moon Celebration" with our guide, Gisele. The traditional "Temazcal" experience was a, once-in-a-lifetime event. I felt absolutely great for weeks. Try it with Gisele. She was... more

The Royal catered to our every need. Our personal concierge, Michelle Aguilar, made sure that we were never wanting for anything. Our favorite bartender at the Tradewinds bar by the pool, Super Mario, was funny and kept our drinks full and our hearts light. I had a massage in the spa and it was heaven. Our favorite restaurant was Asiana... more

My wife and I have stayed all up and down the Riviera Maya. For the Royal to earn the 5-star/5-diamond rating is a joke. We have stayed at 3-star and 4-diamond resorts that were far and away much better overall than this resort. Let us start with check-in. We arrived around 11:30am, expecting to wait for a room until later... more