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The Royal Playa del Carmen

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Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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The Royal Playa del Carmen
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The Royal Playa del Carmen
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10,495 reviews from our community

Traveler rating
    8,036
    1,548
    505
    241
    165
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1,025
6,319
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bethlehem, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

Family stayed here to celebrate my son's wedding. The resort is all-inclusive. ALL the staff are extremely courteous. You will always get a cheerful "Ola!" or a respectful smile, head-nod, and hand-over-heart, even just in passing. There are several restaurants on-site, all but one of which are included in the daily price. At El Mediterrano, as with all the resort... More 

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York, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

We've just returned from a 11 night break at the Royal Playa Del Carmen and I can honestly say it was excellent. The staff were attentive from start to finish and the hotel is fabulous. Accommodation: we had a problem with our room upon arrival so were moved to a different suite for a number of nights until a more... More 

Was this review helpful? Yes 1
Austin, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

We just got back from our 3rd trip to the Royal in Playa, this time was for our wedding. Everything was perfect and I have to give a shout out to Anna our coordinator, Marco Cruz our in Suite romantic dinner waiter, and the rest of the staff that made it a week to remember!

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Doug M, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us for your Wedding. We are looking forward to... More 

Gardner, Kansas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I showed up with a party of 14 which can get overwhelming to most people, however the staff at the door were able to take care of anything needed/wanted by our party. Could not be more pleased with the amenities, rooms, and staff. This resort was well worth our visit and cannot wait to vacation there again... More 

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Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Mark H, We really appreciate this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacations. Thank you again and we hope to... More 

ny
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We just returned from our stay it was the second time we visited this resort, however this trip are adult chrildren acompanied us. We enjoyed the people the food and the staff who treated us wonderfully . The waitors at Spice were awesome Demetrio Javiez, Carlos Edith and Jose Garcia treated us as if we were Kings and queens. The... More 

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Deptford, New Jersey
Contributor
18 reviews 18 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This year marked our 9th year at the Royal - Feb.24-March 2, 2015. The Resort just keeps on getting better and better. The Resort and staff are just FABULOUS. Its hard to even think of going to another resort, because the resort, STAFF, FOOD and service is just top notch. If you are looking for an excellent All Inclusive vacation,... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful stay at The Royal. We planned our destination wedding there and everything turned out perfect thanks to Anat wedding coordinator. They take care of you from the moment you arrive. We chose a ocean front room and view was amazing. The room service was delicious. We loved coming back to our room to find rose petals... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear mauren b, Thank you for choosing us to spend this special date, your Wedding! We truly appreciate your review, it is really nice, and makes feel very proud of our staff!! We really appreciate your point of view in each thing you mentioned. We are excited that you really enjoyed our service. Our top priority is to offer an... More 

Manahawkin, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been going to this resort for fours years. The location in Playa del Carmen is fabulous and so is the weather. The resort is beautiful. We had an outstanding opportunity to have a meal with the chef. This was a 5 star experience. The food, the local wines, the presentation, and the top notch service were all top... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Barbara S, First of all, thank you thank you for taking time out to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our staff, this is the best way to know that they are doing an excellent job. It will an honor to have the... More 

Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

We just returned from our Anniversary trip to th Royal and we had an amazing time. They took care of us from the moment we stepped out of the van. As our travel agent had informed them that we were celebrating our Anniversary we had a private check in at the Romance Concierge with Charon. She explained us about the... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear SamanthaP0789, Thank you for sharing your review! Is really important for us to know you really enjoyed your stay with us and you were treated like royalty as you deserve. Thank you from your feedback about our staff, one of the most important part in our resort. We hope to welcome you back very soon! More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Royal is a fabulous place to escape from reality for a few days. I went down for a girls trip and we had the best time ever. The service at the Royal is out of this world amazing. EVERYONE on staff gives their 100% to the guests and really makes sure your stay is the best. Once again, Asiana,... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear 324_md, We truly appreciate your review, it is really nice, and makes feel very proud of our beautiful property!! Thank you again and we hope that you come back and enjoy once again of all our services! More 

Hotel Review Summarization

What travelers say

  • Room service(133)
  • Maria Marie(128)
  • Very good(113)
  • Entertainment staff(71)
  • Ocean views(60)
  • Lobby bar(54)
  • Chef plate(53)
  • Great time(51)
  • Main pool(38)
  • Quiet pool(28)
Questions? Get answers from hotel staff and past guests. Ask a question

10,421 photos of this hotel

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Hotel & grounds (1923)
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Dining (774)
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View from room (459)
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Bathroom (107)
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Family/play areas (43)
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Business center/function rooms (53)
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Adult Pool (22)
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Amenities (102)
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Beach (52)
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Pool (77)
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Private Pools (9)
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Restaurants and Bars (196)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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Room/suite (8)
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Dining (8)
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Hotel & grounds (12)
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Family/play areas (1)
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View from room (1)
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Other (53)
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