We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

The Royal Playa del Carmen

4.5 of 5 Resort (All-Inclusive)   |   Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
30% off room rate
Save Saved
You added The Royal Playa del Carmen to your Saves list
The Royal Playa del Carmen
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
90%
Ranked #11 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Paul S Minneapolis, Minnesota
  • Overview
  • Reviews (8,666)
  • Photos (8,858)
  • Amenities
  • Q&A (6)
  • Room tips (2,012)
  • Location
  • More
Write a Review

8,666 people have reviewed this hotel

Traveler rating
    6,566
    1,287
    451
    215
    147
See reviews for
808
5257
91
113
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,012)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

I'm going to start this off by explaining a little about myself. I'm not a world traveler, I don't have the money to go to Bora Bora or similar places. I'm a police officer, and my wife is a teacher. When we travel, we don't expect people to bend to our every need immediately. In essence, we are your average... More

Was this review helpful? Yes 3
Brisbane, Australia
2 reviews
5 of 5 stars Reviewed yesterday NEW

The royal is a fabulous place to stay. We had a fabulous room overlooking the pool and beach view with a lovely spa in our room and a hammock on our balcony. The staff were very friendly and service exceptional. There is nothing you could want for in this Hotel. All the Restaurants were first class food was great. We... More

Was this review helpful? Yes
Ventura, CA
Top Contributor
107 reviews 107 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

After reading hundreds of amazing trip advisor comments I knew this was the place to stay! Trust the reviews! Here is my rave review and my best tips. AMAZING! 5 star quality in every aspect. We raved about this paradise everyday and will continue to rave about it! From the minute we entered and were greeted by the outdoor hosts... More

Was this review helpful? Yes 19
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, Thank you very much for your kind comments and fabulous review. We are glad to read that you really enjoyed your vacation. We look forward to welcoming you back in the near future in our beautiful resort. I am also copying our management team so that they can also share your positive feedback with the rest our staff.... More

Chicago
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booking the Royal sight unseen was a great win! From the time we arrived to be greeted by Roberto taking our luggage to a glass of Champaign and cool towel and check in process with Alejandro who made it easy for us. The hotel grounds were a beautiful sight for pools, dining , beach access and the sister resort was... More

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, We are pleased to learn that a some people of our staff was able to exceed your expectations. We will certainly forward your appreciation words to all the people mentioned and their supervisors. Once again thank you for staying with us and remember… “The Royal Playa del Carmen” is your second home. More

1 review
4 of 5 stars Reviewed 2 days ago NEW

We spent a great week at THE Royal! Great location and spa services. Most of the staff members were magnificent, listed below are the ones that went above and beyond: Spice PM staff, specifically Fabian (chef), Fredy (waiter). They organized a last minute romantic dinner giving us the option of anything we wanted to eat, a complete 5 course meal,... More

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, I am pleased to learn that a some people of our staff was able to exceed your expectations. I will certainly forward your appreciation words to all the people mentioned and their supervisors. Once again thank you for staying with us More

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

couldn't have asked for a better holiday, came from Australia for a wedding at the resort for just over a week and it was just amazing, there was a group of 35+ people and no one had problems with their rooms. Walked in, greeted with wine, and a welcome note on the big screen , was told where our rooms... More

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, Thank you very much for your visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your review. We would like to mention that our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay and we... More

Buffalo, New York
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

First all the good! Tapas and Pelicano have great lunch.Food overall is very good. Service is impeccable. Cleaning detail is wonderful. We loved the 'quiet pool' by the coffee shop! Evening shows are very enjoyable. The beach is 'so-so' distinct odor of sulphur. (Odd). There is construction of a new complex 10 feet to the side of the Royal. Do... More

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, Thank you for sharing your experience! We are excited you enjoyed your stay. We hope to welcome you back very soon! More

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel. Great location. Attentive and kind staff that goes out of its way to please your every need. Spacious rooms. Spa and salon are very, very good. Food was very good. Asiana and spice were our favorite. Beach is beautiful, but you need to stay on side where there are no rocks. Make sure you ask for a room... More

Was this review helpful? Yes 3
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, We truly appreciate your wonderful review, it is really nice, and makes feel very proud of our entire staff and beautiful property!! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. Remember The Royal Playa is your home away from home... More

Media, Pennsylvania
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I just got back from a weeklong stay at the Royal. This was my second time at this hotel, as the first time I had the BEST vacation ever! I traveled with three other friends. This year, we were part of the "Real Club", which the Royal sold as a sort of time share that would give you perks at... More

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, We really appreciate this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacations. Also we would like to mention that we... More

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

We visited The Royal from Dallas, TX for five days in July. We had the best trip we've ever taken! From the time we stepped on the resort to the time we left, the staff made us feel very welcomed! We really enjoyed the pool staff/entertainers including Victor, Moshe, Pepe, Franco, Josey, Karina, and Danny. The games, volleyball, and dance... More

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, We really appreciate this great review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacations!! More

Owners: What's your side of the story?
If you own or manage The Royal Playa del Carmen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Royal Playa del Carmen? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Maria Marie(178)
  • Room service(178)
  • Very good(164)
  • Entertainment staff(104)
  • Ocean views(93)
  • Chef plate(81)
  • Lobby bar(79)
  • Great time(78)
  • Main pool(66)
  • Quiet pool(42)

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Caribbean Online Mgt Corp., Tingo, Travelocity, getaroom.com, Priceline, BookIt.com, BookingOdigeoWL, Despegar.com and Otel so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

8,858 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8129)
Viewed
Hotel & grounds (1601)
Viewed
Room/suite (1465)
Viewed
Pool/beach area (1352)
Viewed
View from room (400)
Viewed
Dining (592)
Viewed
Family/play areas (26)
Viewed
3:13
Videos (6)
Viewed
Bathroom (98)
Viewed
Other (2589)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (674)
Viewed
The Hotel (118)
Viewed
Royal Junior Suite (107)
Viewed
Restaurants and Bars (196)
Viewed
Pool (77)
Viewed
Beach (52)
Viewed
Amenities (102)
Viewed
Adult Pool (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (3)
Viewed
Pool/beach area (4)
Viewed
Dining (2)
Viewed
Family/play areas (1)
Viewed
View from room (1)
Viewed
Other (37)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#5 Romantic Hotel in Playa del Carmen #8 Top resorts Hotel in Playa del Carmen #8 Family Hotel in Playa del Carmen #9 Spa Hotel in Playa del Carmen #11 Luxury Hotel in Playa del Carmen #11 On the Beach Hotel in Playa del Carmen #15 Business Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
New redesigned and redefined THE ROYAL Playa del Carmen is one of the most successful resorts on the Riviera Maya. Guests will discover an explosion of luxury around every corner, all provided in an atmosphere of casual elegance boasting a perfect beachfront location, mere steps from Playa del Carmen’s famed Fifth Avenue. ... more   less 
Number of rooms
513

See which rooms travelers prefer