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The Royal Playa del Carmen

Certificate of Excellence
GreenLeadersSilver level
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Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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The Royal Playa del Carmen
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10,954 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Santa Monica, California
2 reviews
5 of 5 stars Reviewed today NEW

Let us start by saying we have been to many All-Inclusive resorts and this one is by far one of the best all around places we have visited. We went for a family vacation with our young adult children for one week and everyone had a great time. Here are some of the highlights and shout outs for people who... More 

Was this review helpful? Yes
Baytown, Texas
1 review
3 of 5 stars Reviewed yesterday NEW

Let me start off by saying we've been to the Riviera Maya several times and it doesn't take much to please me. However, I do expect to get what I paid for and do not expect to be lied to. We arrived Friday 6/26 and stayed to 7/3. We booked through Expedia, all inclusive in the Royal swim-up beach front... More 

Was this review helpful? Yes 7
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Our room was beautiful - very luxurious. The restaurants were wonderful with great variety. The staff was incredibly attentive, knowledgeable and helpful. Plenty to do in and around the resort as well. Fantastic experience!!!

Was this review helpful? Yes 2
Palm Beach Gardens, Florida
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a great resort, with impeccable service. We came for a short break, and the staff are really attentive and focused on ensuring your needs are met. The resort is lovely (bigger than we expected - more rooms) and so it can sometimes be hard to get a lounger by the pool etc. The primary letdown is the beach.... More 

Was this review helpful? Yes 4
New York City, New York
5 of 5 stars Reviewed 2 days ago NEW

This is my third time here and I get great service every time, this time I had great mini bar service from Jose canche poot. I asked for a six pack and he got it for me right away, he noticed I like peanuts and left extra bags for me. The only issue I had was I was a little... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Julie S, Your comments are very important for us and we are grateful that you take some minutes from your valued time and make this fabulous review from us. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future More 

Chicago, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel from June 23rd through the 28th. We had emailed Erika, I believe she was the concierge, prior to arrival and requested a room between 336-339 based on reviews of those rooms having an ocean view and she put us in room 337 which was awesome. The room was beautiful, the resort was beautiful and clean.... More 

Was this review helpful? Yes 3
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Renee D, Thank you for your comments, thank you for staying with us! we are glad you liked our facilities and that you think our staff is doing a great job, our main goal is to pamper all of our guests. We want to apologize for the inconviniences you mentioned specially with The Real Club. We hope you can... More 

Pittsburgh
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

After a great first impression on our first trip to The ROYAL in June of 2012 with friends, we decided to come back for a short trip (July 1-4) just the two of us. It was AMAZING. Everything was what we remembered and better. The service was second to none and everyone made you feel welcome and at home. When... More 

Was this review helpful? Yes 3
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear amycD7797QP, thank you thank you for taking time out to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our property! It will an honor to have the opportunity to host and pamper you again in the near future. More 

Saint Charles, Missouri, USA
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had the pleasure of spending a few days back at the Royal at the end of June. I had just returned home from Costa Rica, and decided to do a last minute girls trip two days later. My daughter had heard for years how great the Royal was in Cancun and more recently the Royal in Playa was, so... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear lag726, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review We look forward to welcoming you again in the near future! More 

Bethpage, New York
5 of 5 stars Reviewed 2 days ago NEW

The rooms were immaculate, the pool was amazing, food was even better. I guess the only thing I would say wasn't top notch was the beach. Foul smell, not the clearest blue water I expected but we didn't care since we spent most of the time at the pool. Resort is close to 5th avenue with lots to do, but... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear martin p, Thank you for sharing your fabulous experience! We are excited you enjoyed your Honeymoon with us!!!. Thank you again and we hope to welcome you back very soon on your Anniversary!! More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The property itself is gorgeous and the service is great, but for a 5-star hotel, the food could have been better! Fruit juices were not fresh, they tasted like powder juices. The fruit was average for a tropical resort. There were no snack stands, if you wanted to eat, you had to go to a restaurant. We could not enjoy... More 

Was this review helpful? Yes 3
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear 206mar, Thank you very much for your recent visit to THE ROYAL Playa del Carmen and we really appreciate you have taken the time to share your impressions We would like to mention that we are sincerely sorry and to read your report. Our goal is to ensure our guest satisfaction, we always make our best effort in making... More 

Hotel Review Summarization

What travelers say

  • Room service(133)
  • Maria Marie(128)
  • Very good(113)
  • Entertainment staff(71)
  • Ocean views(60)
  • Lobby bar(54)
  • Chef plate(53)
  • Great time(51)
  • Main pool(38)
  • Quiet pool(28)
Questions? Get answers from hotel staff and past guests. Ask a question

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Adult Pool (22)
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Amenities (102)
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Beach (52)
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Pool (77)
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Private Pools (9)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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Other (53)
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