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The Royal Playa del Carmen

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Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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The Royal Playa del Carmen
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The Royal Playa del Carmen
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10,894 Reviews from our TripAdvisor Community

Traveler rating
    8,347
    1,607
    518
    251
    171
See reviews for
1,074
6,557
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144
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,761)
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Church Point, Louisiana
2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband & I were here from Sunday to Thursday and we were not ready to leave. This place is amazing, the food, drinks, rooms service and every person that works there are truly amazing. We felt so relaxed & we were treated like royalty. We did not want for anything. The pools & the swim up bar were awesome.... More 

Was this review helpful? Yes
Brooklyn, New York
2 reviews
2 of 5 stars Reviewed yesterday NEW

Overall it was a good experience Pros - Service was excellent Restaurants were pretty good Rooms - modern and clean Concierge - Helpful Pools - If you could find a seat great - I just through someone's towel on the floor, they were not there all day, just reserved the space for no reason Cons 2 Restaurants were out of... More 

Was this review helpful? Yes
Boston
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our second trip to the RPDC, and it will most definitely, not be our last. We were there with four other people celebrating my BF, Carlos’ 40th birthday. After a little mix up with our friend’s room assignment, our vacation was underway. Our room was ready within an hour of arriving, and the bed was beautifully decorated with... More 

Was this review helpful? Yes
Indianapolis, IN
1 review
5 of 5 stars Reviewed yesterday NEW

May '15 was our third trip to The Royal Playa Del Carmen, and it seems to only get better each time. To stay anywhere for eight days and literally not have one problem, complaint, bad meal, poor service is unheard of -- but that is life at The Royal. While the entire resort is spectacular, two things particularly stand out... More 

Was this review helpful? Yes
Georgetown, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the time we stepped foot on the ground until we left, the service was impeccable. We stayed in a junior suite beachfront and the view was breathtaking. The hammock on the private verandah was the perfect way to end an evening. The restaurants were all great, but Maria Marie was my favorite. Get a reservation since it fills up... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear charmaigne47, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, Thank you for choosing us to spend your vacations and we hope that you come back and enjoy once again of all our services! More 

Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Royal hotel in Playa Del Carmen is literally like walking into a postcard. I have been to several All Inclusive resorts and this one is by far the best! The food is amazing, Marco and Rico and Maria Marie are a great duo! The lamb there is absolutely delicious! Javier at Spice is very attentive and he makes the... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear JenBrown109, We truly appreciate your review! Thank you again for your great review and we hope that you come back and enjoy once again of all our services!! More 

FORT DODGE
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from out 3rd trip to the Royal and once again we had the time of our lives!! We traveled just as a couple this time but had not problem making friends with other guests and the amazing staff!! I am HUGE believer in reviews and that is why I continue to write them even... More 

Was this review helpful? Yes 3
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear SaydieIowa, It is such a delight to hear from you and to read your amazingly kind words. As you should know by now, our motto is to do our jobs from the heart and it is absolutely true, especially when it is for incredibly nice people as you are. I think I can speak from the staff in general... More 

Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have gone to this resort for about the past 5 years. This resort is an all inclusive and has 6 restaurants but you have access to the three more across the street. We have been going back because we like the service, the food and the relaxation. We are very special when it comes to cleaniness and service and... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Mike08Texas, Thank you very much for your 5th visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your great review. We would like to mention that our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay... More 

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Royal in Cancun (now the Hyatt Zilara) 3 years ago so we knew we were coming back to a wonderful resort, just in a different location. This place is amazing. We booked an ocean view room and prior to that I contacted The Royal. Erika Estrada hooked us up with a great ocean view room, 337..Thanks... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Chellelynn30, Thank you for sharing your fabulous experience! We are excited you enjoyed your stay. Thank you again and we hope to welcome you back very soon! More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 days ago NEW

My husband and I went here for our honeymoon last August 2014 and I really hate to say that through and through this was a huge disappointment! Beginning with check in which took 3 hours waiting in the super hot lobby while we had been assured speedy check in as we were staying under a club Membership. Then we got... More 

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Alexias87, Thank you very much for your recent visit to THE ROYAL Playa del Carmen and we really appreciate you have taken the time to share your impressions We would like to mention that we are sincerely sorry and to read your report. Our goal is to ensure our guest satisfaction, we always make our best effort in making... More 

Hotel Review Summarization

What travelers say

  • Room service(133)
  • Maria Marie(128)
  • Very good(113)
  • Entertainment staff(71)
  • Ocean views(60)
  • Lobby bar(54)
  • Chef plate(53)
  • Great time(51)
  • Main pool(38)
  • Quiet pool(28)
Questions? Get answers from hotel staff and past guests. Ask a question

10,687 photos of this hotel

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Hotel & grounds (1980)
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Room/suite (1715)
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Pool/beach area (1634)
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Dining (796)
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Bathroom (109)
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Family/play areas (49)
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View from room (467)
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Business center/function rooms (53)
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Videos (6)
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Expert photos: Taken by TripAdvisor travel experts

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Adult Pool (22)
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Amenities (102)
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Beach (52)
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Pool (77)
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Private Pools (9)
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Restaurants and Bars (196)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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Hotel & grounds (12)
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Room/suite (8)
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Dining (8)
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Pool/beach area (5)
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Family/play areas (1)
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View from room (1)
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Other (53)
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