We have just arrived back from The Royal and even though the weather wasn't at its best we haven't stopped raving about the hospitallity of all the many staff that made our stay special. They were always smiling and attentive. To name a few Charlie (Chefs plate) Regina & Oscar(entertainments) Sandra & Vi (pool bar staff). The food is excellent... more

nov. 19, 2009´, During my visit with the staff on this day they treated and handle all phases of their job with excellence. All did a great job, Armando, Rigo, Jerry, gilberto, hector, ernesto i appreciate all their assistance and professtionalism gracias, patron more

‘Expect the Exceptional’ – it says above the door and it does exact ally what it says on the tin. I think the other reviews have got it covered and it is probably the best all inclusive that we have ever stayed in - faults can be found if you want to be extra picky as it can sometimes get... more

Just got back from our first trip to Playa del Carmen, and first trip to an all-inclusive, and we had a great time. Because of some mix-up in accommodations (which we knew about before arrived) we stayed each night at the Gran Porto Real (family resort), but had full access privileges to The Royal (adult resort) across the street and... more

we just wanted to share our experiences at the royal playa del carmen.we were there twice in one year.most recent for our anniversary.it was one of our best vacations&anniversaries ever.the hotel was as beautiful and clean as any resort we've ever been to and we travel 3 times a year atleast.the fine dining restuarant was amazing.food was execellent.the staff was... more

This is our 6th visit and we continue to see a commitment for improvement. Kudos to Mr. Jeysler Patron and many of his staff whose personal attention to the guest is paramount. Specifically: Rebecca at Chef's Table Carlos at Maria Maria's Pepe at Pelicanos Alex at Asianas Tony at Martini Bar Also, the pool and beach areas are overseen by... more

We chose to spend our 10 year anniversary at The Royal in Playa del Carmen on the advice of a friend . . . boy - do I owe her a HUGE thanks! I can honestly say that usually when I travel, I am ready to go home at day 4-5. We spent 6 nights at this wonderful resort in... more

The Royal was top notch! It came highly recommended from a close friend. Leslie Blizzard of "Fun In the Sun Travel" worked through Vacation Express and put together a super package for us. The price was right. Thanks Leslie! The Royal is tops in location, buildings, grounds, amenities, staff, food and service. They have 6 restaurants on the property and... more

Words can do no justice to describe this beautiful 5 star resort. You arrive to a large beautiful hotel lobby that is architecturally a masterpiece with stained glass ceilings. The hotel staff quickly and happily indoctrinate you to the hotel amenities and can't do enough to welcome you and explain what their hotel has to offer you. We had an... more