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The Royal Playa del Carmen

Certificate of Excellence
GreenLeadersSilver level
Hotel website
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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$452 off room rate
9 people have started booking this hotel
Best prices for: 1 room 1 guest
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The Royal Playa del Carmen
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The Royal Playa del Carmen
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10,610 reviews from our community

Traveler rating
    8,128
    1,565
    508
    243
    166
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1,041
6,388
117
140
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,677)
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Queretaro, Mexico
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed at The Royal for my birthday and it was AMAZING! The staff is adorable! Margarita, Miguel, Andrea, Benita, Javier, Ernesto, Ruth! Thank you very much! You make the difference! The food is really good and the rooms are really pretty.

Was this review helpful? Yes
California
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned and have to say the Royal lived up to its name. Vacationed with family yet met some life long new friends. Service by the pool by senior Lopez and Ms. V was excellent. I have stated at several other all-inclusive resorts and the food at the Royal was the best. I highly recommend eating at Maria-Maria. Selma checked... More 

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Sunset Beach
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We haven't been to Playa Del Carmen for more than 10 years. Thus, we had to choose our hotel based on the reviews we found. So when we arrived at our chosen hotel, the Royal Playa Del Carmen, we were very pleasantly surprised. The facility from the outside looked nice, modern and clean. The inside was even better. From the... More 

Was this review helpful? Yes
Halifax, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We have stayed at the Royal several times. We keep going back for the excellent service and experience. Charon Finken and Willemina van Bentum are wonderful making everything perfect for our visit and always available to help out in any way!!!!! The staff at Spice and Chef Nala have made our dining experiences the best. We look forward to our... More 

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Royal from May 9th to May 17th to celebrate our 13th anniversary, and the Honeymoon we never had. This was our second Royal stay, our first being the one in Cancun. The location is superb if you like to walk 5th Avenue. There are many shops and restaurants of all sorts. The pools... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Michelle T, Your comments are very important for us and we are grateful that you took some minutes from your valued time and did this fabulous review from us. Thank you again for your fabulous review and for visiting us and we hope to have the privilege to host you once again in your next Anniversary! More 

Boise, Idaho
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Royal in Playa Del Carmen over spring break and I couldn't have asked for a better experience! The resort was outstanding, the staff were incredible and the overall experience was far and above my expectation! I am already planning my next trip back to this amazing resort.

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Layne M, On behalf of all the staff at The Royal Playa del Carmen, we would like to express our gratitude for staying at our hotel and provide us the privilege to serve you. We are extremely pleased to know that you really enjoyed your recent stay at our resort. More 

Chickasha, Oklahoma
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I came here for our honeymoon for 6 days! The food is to die for in all of the restaurants!! It's perfect that it's adults only and all inclusive! You have different environments also at the hotel. You can go to the quite pool where you can relax or you can go to the main pool where... More 

Was this review helpful? Yes 2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Kayla M, Thank you for choosing us to spend this special date, your Honeymoon! We truly appreciate your review, it is really nice, and makes feel very proud of our entire staff!! We really appreciate your point of view in each thing you mentioned. We are excited that you really enjoyed our service. Our top priority is to offer... More 

Chicago, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I went with a girlfriend to celebrate her birthday. The resort had all we were seeking; restaurant variety, fantastic food and drink, impeccable service, activities, entertainment and a spa. The resort wasn't too big that you felt lost or just another guest. The staff remembered our names and we felt appreciated, especially the Activites staff, such as Natalia, Lalo, Victor,... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Gina T, Your comments are very important for us and we are grateful that you take some minutes from your valued time and make this fabulous review from us. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future! More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Very good atention all in general i will go back many times because the food and the atention is very very good, and especialy piedad she ofered the best atention in the pool she is a ver good person that dedicates to her work 100%, we are going soin!!!!!!

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Nicoleananias, Thank you for sharing your experience! We are excited you enjoyed your stay. We hope to welcome you back very soon! More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great place go honeymoon! The environment is great and the service is incredible. We had 3 servers at the pool and on the beach: Vicenta, Senior Lopez and Ruth! They were happy all the time and took very good care of us all week!! The food is amazing and the entertainment at the pool with daniela, natalia, victor, lalo, Jose... More 

Was this review helpful? Yes
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear seniorLD, We truly appreciate your review, it is really nice, and makes feel very proud of our entire staff!! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you again in... More 

Hotel Review Summarization

What travelers say

  • Room service(133)
  • Maria Marie(128)
  • Very good(113)
  • Entertainment staff(71)
  • Ocean views(60)
  • Lobby bar(54)
  • Chef plate(53)
  • Great time(51)
  • Main pool(38)
  • Quiet pool(28)
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10,523 photos of this hotel

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Hotel & grounds (1945)
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Pool/beach area (1619)
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Dining (791)
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Bathroom (107)
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Adult Pool (22)
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Amenities (102)
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Beach (52)
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Pool (77)
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Private Pools (9)
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Restaurants and Bars (196)
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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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The Hotel (118)

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Hotel & grounds (12)
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Amenities