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All 199 Playa del Carmen hotels

The Royal Playa del Carmen

4.5 of 5 Resort (All-Inclusive)   |   Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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Ranked #11 of 199 hotels in Playa del Carmen
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8,931 people have reviewed this hotel

38 questions asked about this hotel
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This place was so amazing. We felt like we were in heaven. The only complaints were that the ocean wasn't great from the cruise ships bringing in seaweed, and the shampoo samples weren't great. Overall it was the best place I have ever been. The most memorable staff were Franco, tony, and Moshe. The staff really made the trip they... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed yesterday NEW

Just had brunch at the Chefs Plate thanks to an invite from Moshe. What a great experience. The food was remarkable and the chefs and restaurant manager were amazing. Might be the best salmon I have ever had. Hospitality was top notch. Thanks Moshe!!!

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Deer Park, New York
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ok...This will be a long one. I absolutely loved this place and will be returning for my 49th birthday next year. I will inform you of the PROs and CONs of the place. PROS NOKIDS. You'll have access to the resort across the street, but they can't use ours. Room attendant- DAY- CARMEN-She was wonderful. Ask for the aroma therapy... More

Was this review helpful? Yes 1
Little Rock, Arkansas, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We decided to come to The Royal in Playa Del Carmen based off of the recommendation of a co-worker. My wife and I fell in the love with this place. The hotel and grounds are beautiful, very well maintained with great amenities. We stayed in the Royal Junior Suite Beachfront Walk-out all inclusive. This was the perfect room! We simply... More

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My trip to The Royal was with my boyfriend, parents, sister, and her fiancé. We were looking for a fun family vacation and this was exactly it. Every night we were able to enjoy drinking, dining, and relaxing. One day we had an excellent bike ride with one of the Sports and entertainment staff, Pepe and got to enjoy his... More

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Lincoln, Nebraska
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Me and my wife stayed at "The Royal" in Playa del Carmen for five days in August of 2014. It is an "All inclusive" resort just a couple of blocks from downtown Playa del Carmen. The location is great due to being blocks away from downtown shops and other activities if you like to get off the resort, or just... More

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Los Angeles, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The best things about the hotel is the service and the location. The people there are very welcoming and helpful, everybody was really nice.First day we were in a room next to a building in construction so there was a lot of noise, we asked to change room and they changed us right away. And the location is perfect, it's... More

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Oklahoma City, Oklahoma
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Everyone here is amazing!! Moshe outdoor entertainment is top notch all the way!! He completely made our stay perfect!! Mario at the Tradewinds bar was always on top of it!! And of course we didn't have Prude because she was on the beach waitressing this time but we love her!! We had her 4 years ago!! Ross from the spa... More

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Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

i stayed at the royal for 21 days. over all, i give it 5 stars. service: service was excellent through out the hotel. reception, dine staff, room service, pool service.. all great, except one occasion at Asian. we asked to move to another table because it was too dark, and the server who handled our move rolled his eyes. i... More

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Greenville
Top Contributor
60 reviews 60 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

To those who read this be warned that I travel for a living and have been to some of the most naturally beautiful places on earth... We chose this place because a friend who is a travel agent suggested it and my wife had this urge to go to Cancun area. First off the staff are very nice and the... More

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Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Valued Guest, We appreciate you taking the time to complete a review of The Royal Playa and we are disheartened that we were unable to live up to your expectations. We hope you will give us another opportunity to demonstrate to you the true standards of service The Royal Playa is known for. Once again thank you for taking... More

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Hotel Summarization (Beta)

What travelers say

  • Maria Marie(178)
  • Room service(178)
  • Very good(164)
  • Entertainment staff(104)
  • Ocean views(93)
  • Chef plate(81)
  • Lobby bar(79)
  • Great time(78)
  • Main pool(66)
  • Quiet pool(42)

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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Royal Junior Suite (107)
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Royal Junior Suite Ocean Front (131)
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Royal Junior Suite Swim Up with Ocean View (120)
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Royal Master Suite Ocean Front (146)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#6 Romantic Hotel in Playa del Carmen #8 Top resorts Hotel in Playa del Carmen #9 Spa Hotel in Playa del Carmen #9 Family Hotel in Playa del Carmen #11 On the Beach Hotel in Playa del Carmen #11 Luxury Hotel in Playa del Carmen #15 Business Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
New redesigned and redefined THE ROYAL Playa del Carmen is one of the most successful resorts on the Riviera Maya. Guests will discover an explosion of luxury around every corner, all provided in an atmosphere of casual elegance boasting a perfect beachfront location, mere steps from Playa del Carmen’s famed Fifth Avenue. ... more   less 
Number of rooms
513

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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