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All 199 Playa del Carmen hotels

The Royal Playa del Carmen

4.5 of 5 Resort (All-Inclusive)   |   Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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Ranked #11 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
keltic_kitty glasgow
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8,958 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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glasgow
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

We're on holiday at the moment, arriving on Saturday. So far the full hotel is amazing. From arrival I have been totally blown away with the level of service, from the champagne and cold towel, the romance concierge check in, the room staff, Marie is just lovely, I want to take her home, all food is amazing, room service is... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Great service, very clean the service at the restaurants was awesome specially Chef Rudy who take care of us personally making sure we got a taste of the Mexican cuisine. Very beautiful place and excellent service fully recommended.

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Cannock, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great check in experience; hassle free and great service, we were provided with a map and all details of restaurants and bars, chose pillows for our bed from a menu and aromatherapy scents for our room. Was informed that as we were visiting The Royal for our honeymoon, we would receive a honeymoon package in our room consisting of sparkling... More

Was this review helpful? Yes 1
Long Beach, California
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed yesterday NEW

We decided to take a vacation to celebrate our engagement (end of July - early August), we also took advantage of the fact my sister & brother-in-law were celebrating their 1st wedding anniversary at the same time (they were married 1 year ago at Secrets Maroma, which spoiled us)! We love a good celebration trip! We were able to get... More

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Houston, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I loved The Royal Playa del Carmen. It was a wonderful experience. We stayed in room 258 and had quick access to the beach, and two restaurants. Everyone we encountered was so friendly and nice. The staff works very hard to accommodate and make your trip one to remember. I honestly have a hard time believing negative... More

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San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Once you get over the breathtaking view from every angle, you settle in and find that everything there is amazing. The most attentive staff I've ever met. Pepe, who gave us a diving class, was absolutely amazing, and he also partakes in the night shows! Our room service was always delivered in under 20 minutes and Roberto made sure to... More

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Toronto, Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Sorry for writing so late. We stayed at The Royal from Aug 1-8/14. This is one of the best resorts we have stayed at and we have stayed at many. 5 star all the way with a few tweaks! 45 minute bus ride from the airport, which was in a nice bus! Where do I start? Check in was very... More

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McDonough, Georgia
1 review
5 of 5 stars Reviewed yesterday NEW

We just returned from a girls trip and at first was not at all pleased with the accommodations. Tried to put us on the first floor near the very noisy pool to keep us on the other side of the construction Well Gabriel did his magic and we upgraded to the swim up even though it was on that side... More

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, Thank you so much for your comments posted at Trip Advisor! We are glad to read that you enjoyed your stay. We look forward to welcoming you back in the future in our beautiful resort. More

Cypress, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife, 2 sons and a daughter recently spent 5 nights at The Royal Playa del Carmen and we loved every minute of it. I was expecting the food and service to be good, but I did not know how good it was actually going to be. We ate at a different restaurant for every meal and we have yet... More

Was this review helpful? Yes 1
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guests, Thank you very much for your kind comments and great review. We are glad to read that you and your family really enjoyed your vacation. We look forward to welcoming you back in the near future in our beautiful resort. More

Kamloops, Canada
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were first put in a room with 2 double beds and had ordered a king. It was a lovely room, but not what we ordered. They must have had damage to their water/sewer system. On our first morning I went to take a shower and it was coming out sewage! They moved us that day. This room was what... More

Was this review helpful? Yes 3
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Guest, We appreciate your review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future. More

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Hotel Summarization (Beta)

What travelers say

  • Room service(178)
  • Maria Marie(178)
  • Very good(164)
  • Entertainment staff(104)
  • Ocean views(93)
  • Chef plate(81)
  • Lobby bar(79)
  • Great time(78)
  • Main pool(66)
  • Quiet pool(42)

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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Royal Junior Suite (107)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#6 Romantic Hotel in Playa del Carmen #8 Top resorts Hotel in Playa del Carmen #9 Family Hotel in Playa del Carmen #9 Spa Hotel in Playa del Carmen #11 Luxury Hotel in Playa del Carmen #11 On the Beach Hotel in Playa del Carmen #15 Business Hotel in Playa del Carmen
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Official Description (provided by the hotel)
New redesigned and redefined THE ROYAL Playa del Carmen is one of the most successful resorts on the Riviera Maya. Guests will discover an explosion of luxury around every corner, all provided in an atmosphere of casual elegance boasting a perfect beachfront location, mere steps from Playa del Carmen’s famed Fifth Avenue. ... more   less 
Number of rooms
513

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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