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2.5 of 5 Small Hotel   |   Avenida 10 Esq. Calle 40, Playa del Carmen,, Playa del Carmen 77710, Mexico
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Maya del Carmen
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Ranked #82 of 116 Playa del Carmen B&B and Inns
A recent review
5 of 5 stars reviewed 2 weeks ago
dayan s Fort Lauderdale, Florida
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75 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

For the price we paid we were very surprised to discover a very nice hotel. The location is perfect, one block from the famous 5th avenue and 500m from the beach. The staff is very friendly. We plan to come back next year. Dayan & Ashley

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Its ditrty all over bathroom discusting,breakfast is horrible front desk service is terrible,very nasty people specially the guy who works durind the day. The place is full of roadches(cucarachas) Rooms unsecured. Cleaning ladies not good (not even paying extra to get good cleaning) The whole place is discusting.

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HotelMayadelCarmen, Gerente at Maya del Carmen, responded to this review

Dear Besttra, Thank you for your comment it will help us for sure to improve our quality of services. The hotel is a ''green place'': all around the hotel you have flowers and palms. Sometimes it is true that in mexico you can find some roadches, despite the fact that a company specialized in that kind of problems treat the... More

Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed July 9, 2014

The breakfast was terrible it was not like in the picture they shown. Also the rooms were very spacious, but the TV only has ONE channel. And the hotel needs to update. It was close to 5th ave. (Good Location). The bathroom was with a terrible smell and the sink was leaking. The pool was very dirty it was never... More

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Córdoba, Argentina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 1, 2014

This was one of the worst stays in the Riviera Maya (and that's a lot to say). Not being from the USA I'm used to read some reviews that sometimes are a little big exaggerated on the negative things. But I never expected this place to be such a tourist trap, here's why: - I was promised 2 twin beds,... More

Was this review helpful? Yes 1
HotelMayadelCarmen, Director de Relaciones con Clientes at Maya del Carmen, responded to this review

Dear customer, thank you very much that you have taken time to rate our hotel. With your comments we can improve our services. You booked a Junior suite room which has a king size bed and a sofa bed. On your arrival you decided to pay by creditcard. If the guest arrives with a reservation made online, the price doesn't... More

Akersberga, Sweden
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 1, 2014

Stayed at Maya del Carmen for six nights in feb 2014! My expectations were very low. I was pleasently surprised! Ok, the place need a little painting but so what. The garden is small but beautiful and the pool ok! The rooms are big and clean! Nice to have fridge! New towels every day! The beach were only 5min away... More

Was this review helpful? Yes 1
HotelMayadelCarmen, Director de Relaciones con Clientes at Maya del Carmen, responded to this review

Dear customer, thank you for staying with us. We appreciate that you have taken the time to rate and review about our hotel. Thanks again for your comments so we can improve our services. Hopefully we see you back soon. You are always welcome to the Maya del Carmen. Best regards, Hotel Maya del Carmen More

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2014

Upon arrival I was greeted by a charming Mundo, he showed me to my room and I was really pleased to settle in after a long flight. The room was clean and comfortable and I slept so well both nights. I was a bit nervous having read previous reviews however I am pleased to report that I thoroughly enjoyed my... More

Was this review helpful? Yes 2
HotelMayadelCarmen, Director de Relaciones con Clientes at Maya del Carmen, responded to this review

Dear customer, thank you for staying with us. We appreciate that you have taken the time to rate and review about our hotel. Thanks again for your comments so we can improve our services. Hopefully we see you back soon. You are always welcome to the Maya del Carmen. Best regards, Hotel Maya del Carmen More

Charlottesville, Virginia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 16, 2014

The room my mother, sister and I were put in at the Hotel Maya del Carmen was disgusting and truly uninhabitable. The problems we encountered were egregious and included, in no particular order: - Stains on the shower floor (my mother actually went to a convenient store to purchase bleach and scrubbed it before any of us attempted to use... More

Was this review helpful? Yes 4
Boulder, Colorado
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 14, 2014

The entrance to our second floor room was was a very narrow walkway along the outside of the building, with barbed wire separating the hotel property from the adjacent properties. The barbed wire is apparently necessary because the neighborhood is sketchy and there were NO locks on the windows. Inside, the ceiling fans were caked with greasy dirt, there were... More

Was this review helpful? Yes 2
Aldergrove, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 20, 2014

We booked this hotel quickly over the internet as an over night stay between Holbox Island and Cancun Airport to spread the trip home over a couple of days to make easier on our children (1yr and 3 yrs). After being on Holbox, Playa was a bit of a culture shock and we were all hungry and tired when we... More

Was this review helpful? Yes 2
Berlin, Germany
1 review
5 of 5 stars Reviewed January 8, 2014

I really liked my stay in this hotel. I went there with my boyfriend and we really loved the hotel. It's a small and lovely hotel and we felt very comfortable. The staff is nice and helpful. We had some questions about the city and they gave us really good tips. We booked a very nice offer and paid less... More

Was this review helpful? Yes
HotelMayadelCarmen, Director de Relaciones con Clientes at Maya del Carmen, responded to this review

Dear customer, thank you for staying with us. We appreciate that you have taken the time to rate and review about our hotel. Thanks again for your comments so we can improve our services. Hopefully we see you back soon. You are always welcome to the Maya del Carmen. Best regards, Hotel Maya del Carmen More

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Additional Information about Maya del Carmen

Address: Avenida 10 Esq. Calle 40, Playa del Carmen,, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Maya del Carmen 2.5*
Number of rooms: 30
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Also Known As:
Maya Del Carmen Hotel Playa Del Carmen
Maya Del Carmen Riviera Maya/Playa Del Carmen, Mexico

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