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The Grand Bliss Riviera Maya

Km. 48 Carretera Federal Cancun, Playa del Carmen 77710, Mexico
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The Grand Bliss Riviera Maya
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112 Reviews from our TripAdvisor Community

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Traveler rating
    70
    30
    8
    2
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • All months
    (112)
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    (35)
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Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am currently here for a weeks stay then moving to the Grand Mayan for my second week. So far so good. Be ready to have everything charged to your room since they do not take cash payment anywhere on the resort except at the Jade Boutique. I will give a full review when I check out. Food has been... More 

Was this review helpful? Yes 1
Dursley, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Staying in this hotel was wonderful. Service was done twice daily and done to a high standard, used room service and was excellent. Buggy's to and from hotel to resort area's were quick and efficient. Glad we were on top floor or if on base would of felt completely in the jungle. Fantastic holiday

Was this review helpful? Yes 1
st.louis
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband, myself and 2 kids (12 and 16) stayed in a 1 bedroom unit June 26th - July 3rd. We can't wait to go back! It was very easy to find the shuttle to the resort, but beware, there were other companies telling us they knew our driver and they will get us to the right spot. With a... More 

Was this review helpful? Yes 6
Massachusetts
Level Contributor
136 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything about the resort was Top Notch and the Grand Bliss was second to none. The massive resort complex is known as Vidanta ( the parent co of the resort group) It consists of several hotels; The Grand Luxx, The Grand Bliss, The Grand Mayan, Mayan Palace , The Bliss ( and a couple of others I cant remember) Upon... More 

Was this review helpful? Yes 9
San Diego, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent service was provided in this Vidanta property.. From the arrival to the lobby, the pool service and the daily room service the staff like Antonio and Reina kept our rooms spotless. The room's serenity was provided by the stylish decor, whirlpool and of course my favorite the balcony/patio cooling pool. The beds were comfortable as was the living area... More 

Was this review helpful? Yes 4
Las Vegas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 23, 2015

Great rooms, great food, great staff. Best vacation ever! Pools were excellent, activities staff awesome and our servers by pool were exceptional. Lots of relaxing by adult pool near beach. Tons of stuff to enjoy onsite and off-site.

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2 reviews
5 of 5 stars Reviewed July 17, 2015

As for my family and I, we practically found everything excellent. Loved every moment of my days there from the airport pick up, to the room, to the awesome pool ever. The air port pick up was quick and friendly. The room was comfortably. The staff were amazingly receiving you with a smile all day even if they saw you... More 

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Moorpark, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2015

We booked thairesort through RCI not knowing anything about it. The Bliss is part of the Vidante resorts. If you have a chance you're better off booking into the Grna Mayan instead as they limit resort access to certain areas if you in the Mayan palace or the Bliss. The pools are such are good, clean and have excellent service... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Bliss Riviera Maya, responded to this review

Dear ehartman : Thank you very much for providing your comments about your vacation at The Grand Bliss. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, you perceived the resort’s cleanliness and took advantage of the promotions available during your stay. Comments like yours inspire us to continue creating ideal vacation experiences.... More 

Keller, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2015

Stayed at the Grand Mayan, but bought timeshare at the Grand Bliss. Staff were wonderful and tried hard to meet our every need. Entire place was so clean and beautiful. They are working hard to even make more beautiful spots on the grounds.

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Bliss Riviera Maya, responded to this review

Dear deewaes : Thank you so much for choosing The Grand Bliss for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our grounds. Comments like yours inspire us to continue... More 

San Diego, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 7, 2015

Just returned home from a great relaxed time. We loved the people who work at the resort. They were very kind, and always did their best to accomodate our needs. The place is beautiful, needless to say. However, there are some infrastructure challenges which need to be addressed. The Grand Bliss suites were beautiful and very clean. Liked the convenience... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Bliss Riviera Maya, responded to this review

Dear bts4mesd : Thank you for choosing The Grand Bliss for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed some of our restaurants. Rest assured that your feedback will be... More 

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