We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Eurostars Hacienda Vista Real

Paseo Chichen Itza Ret. 3 Lotes 12 y 13, Villas Pakal, Playa del Carmen 77710, Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Eurostars Hacienda Vista Real
Professional photos View all
Browse nearby
Eurostars Hacienda Vista Real
Write a Review

451 reviews from our community

Traveler rating
    180
    168
    46
    24
    33
See reviews for
114
201
14
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (451)
  • Mar-May only
    (154)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (161)
All months
Munich, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 4 nights in this hotel. I might say it was a bit difficult to find, but when we finally got there we were surprised by the size and quality of the rooms, as well as the big gardens it has for the price paid. The breakfast buffet was very good. The wifi connection was also very good in... More 

Was this review helpful? Yes 2
Nanaimo, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

The host upgraded us to a beautiful suite that impressed us at the beginning of our stay. The shiny marble floors were beautiful and our rooms opened up to the pool which was wonderful. The breakfasts were good with a lot of choices. Restaurants are fairly close by and easy enough to get to. If you are staying a while,... More 

Was this review helpful? Yes
DF
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The same bad experience than in other Hotels owned by chains from Spain: The room is in bad conditions, the AC do not cold as requiered, there in not restaurant or beverages in the pool area. I would not come again. There are better options for the same price near the area.

Was this review helpful? Yes
Bensalem
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 28, 2015

Trip booked thru Grand Vacation Getaways. We stayed one night. Left next day. None of cab drivers ever heard of this hotel. It was @ least I hr from airport. No elevator, everything @ hotel closes@ 5pm; bar, breakfast free in am, no restaurants on site. Grounds located on golf course which was very nice. Hotel very old, extremely dim... More 

Was this review helpful? Yes
Foshan, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 26, 2015

Hotel is located in beautiful place, beside golf course and small ponds with cute turtles. Hotel is charming, colonian style building. Spacious suites have mexican decor. Very quiet and peaceful environment. Lovely breakfast, extremely friendly and helpful staff at reception. Special thanks to Analiz who helped us in many things during our stay!

Was this review helpful? Yes
Ottawa, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed March 26, 2015

We booked the Royal Suite and were given a very dated one on the second floor, which is actually the Ambassador Suite and an adjoining single room. "One of our nicest suites" according to Daniel at the front desk. It was just ok, I would not want to see one of the not so nice suites if this was the... More 

Was this review helpful? Yes
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2015

quiet relaxing on hard rock golf couse. great service along with great accomodations...perfect stay located in gated community south of the center (15 min walk to town and beach... if you wanna stay out late its ok you gotta quiet place to come back to

Was this review helpful? Yes
Victoria, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 16, 2015

Absolutely loved this hotel! This Hacienda makes sure you know you are in Mexico by celebrating the architectural style of the country combined with the beautiful artwork throughout. The staff were fantastic and very attentive. The pool was cool but we were glad given the heat. The leaves on the pool deck should be swept up more often and the... More 

Was this review helpful? Yes
London, England
Top Contributor
202 reviews 202 reviews
179 hotel reviews
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed March 5, 2015

There were 4 of us, 2 couples, and we got a 2-bedroom suite which was very spacious - .large bedrooms, at least 2 bathrooms, huge sitting/dining area, large balcony overlooking the pool/lake/golf course. So far, so good. Who could complain? Breakfast was served in a room facing out onto the pool downstairs with a number of tables scattered round the... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 28, 2015

We spent 5 days in this wonderful hotel. From second zero, we were amazed by the incredible infracstructure of the place, the extremily nice and helpful staff and the incredible amenities and offers. Not only as appeling as in the pictures, but even more. The huge Spa inside a modern built pyramid in front of the hotel was the last... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

332 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (314)
Viewed
Room/suite (64)
Viewed
Pool/beach area (45)
Viewed
View from room (18)
Viewed
Hotel & grounds (107)
Viewed
Dining (19)
Viewed
Bathroom (4)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (1)
Viewed
Other (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (11)
Viewed
View from room (1)
Viewed
Room/suite (5)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities