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Eurostars Hacienda Vista Real

Paseo Chichen Itza Ret. 3 Lotes 12 y 13, Villas Pakal, Playa del Carmen 77710, Mexico
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Eurostars Hacienda Vista Real
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Eurostars Hacienda Vista Real
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443 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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DF
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The same bad experience than in other Hotels owned by chains from Spain: The room is in bad conditions, the AC do not cold as requiered, there in not restaurant or beverages in the pool area. I would not come again. There are better options for the same price near the area.

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Bensalem
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Trip booked thru Grand Vacation Getaways. We stayed one night. Left next day. None of cab drivers ever heard of this hotel. It was @ least I hr from airport. No elevator, everything @ hotel closes@ 5pm; bar, breakfast free in am, no restaurants on site. Grounds located on golf course which was very nice. Hotel very old, extremely dim... More 

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Foshan, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is located in beautiful place, beside golf course and small ponds with cute turtles. Hotel is charming, colonian style building. Spacious suites have mexican decor. Very quiet and peaceful environment. Lovely breakfast, extremely friendly and helpful staff at reception. Special thanks to Analiz who helped us in many things during our stay!

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Ottawa, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked the Royal Suite and were given a very dated one on the second floor, which is actually the Ambassador Suite and an adjoining single room. "One of our nicest suites" according to Daniel at the front desk. It was just ok, I would not want to see one of the not so nice suites if this was the... More 

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Dallas, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2015

quiet relaxing on hard rock golf couse. great service along with great accomodations...perfect stay located in gated community south of the center (15 min walk to town and beach... if you wanna stay out late its ok you gotta quiet place to come back to

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Victoria, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 16, 2015

Absolutely loved this hotel! This Hacienda makes sure you know you are in Mexico by celebrating the architectural style of the country combined with the beautiful artwork throughout. The staff were fantastic and very attentive. The pool was cool but we were glad given the heat. The leaves on the pool deck should be swept up more often and the... More 

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London, England
Top Contributor
202 reviews 202 reviews
179 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed March 5, 2015

There were 4 of us, 2 couples, and we got a 2-bedroom suite which was very spacious - .large bedrooms, at least 2 bathrooms, huge sitting/dining area, large balcony overlooking the pool/lake/golf course. So far, so good. Who could complain? Breakfast was served in a room facing out onto the pool downstairs with a number of tables scattered round the... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 28, 2015

We spent 5 days in this wonderful hotel. From second zero, we were amazed by the incredible infracstructure of the place, the extremily nice and helpful staff and the incredible amenities and offers. Not only as appeling as in the pictures, but even more. The huge Spa inside a modern built pyramid in front of the hotel was the last... More 

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Estonia
1 review
5 of 5 stars Reviewed February 26, 2015

Our two week long vacation had to be a week in Playa del Carmen and a week in Cancun. But because of the amazing hotel (with a lovely service and delicious breakfast, beautiful and great location a good walk to town and beach, and so on.....) we spent only a day in Cancun and all night with Carmen. There are... More 

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Regina, Canada
Top Contributor
84 reviews 84 reviews
28 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed February 12, 2015

We stayed two evenings in this hotel / resort in Playacar in a large suite which we booked at a very affordable price of only $160 CDN per night. To be fair, we had a horrible start to our trip which clouded the overall experience at this resort. We got in very late, had problems with ground transportation to the... More 

Was this review helpful? Yes 1
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