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Eurostars Hacienda Vista Real

Paseo Chichen Itza Ret. 3 Lotes 12 y 13, Villas Pakal, Playa del Carmen 77710, Mexico
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464 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hot Springs, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2015

Wonderful service and we definitely got what we paid for! Beautiful property....friendly staff....the breakfast was great but the pool bar was not open...no worries because we weren't in our room often WE WERE OUT EXPLORING MEXICO!!!! It's a 20 min walk to the beach or a 6 dollar cab ride....wonderful time there they will help you with excursions also....feed the... More 

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Munich, Germany
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 26, 2015

We stayed 4 nights in this hotel. I might say it was a bit difficult to find, but when we finally got there we were surprised by the size and quality of the rooms, as well as the big gardens it has for the price paid. The breakfast buffet was very good. The wifi connection was also very good in... More 

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Nanaimo, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed April 26, 2015

The host upgraded us to a beautiful suite that impressed us at the beginning of our stay. The shiny marble floors were beautiful and our rooms opened up to the pool which was wonderful. The breakfasts were good with a lot of choices. Restaurants are fairly close by and easy enough to get to. If you are staying a while,... More 

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DF
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 20, 2015

The same bad experience than in other Hotels owned by chains from Spain: The room is in bad conditions, the AC do not cold as requiered, there in not restaurant or beverages in the pool area. I would not come again. There are better options for the same price near the area.

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Bensalem
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10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 28, 2015

Trip booked thru Grand Vacation Getaways. We stayed one night. Left next day. None of cab drivers ever heard of this hotel. It was @ least I hr from airport. No elevator, everything @ hotel closes@ 5pm; bar, breakfast free in am, no restaurants on site. Grounds located on golf course which was very nice. Hotel very old, extremely dim... More 

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Foshan, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 26, 2015

Hotel is located in beautiful place, beside golf course and small ponds with cute turtles. Hotel is charming, colonian style building. Spacious suites have mexican decor. Very quiet and peaceful environment. Lovely breakfast, extremely friendly and helpful staff at reception. Special thanks to Analiz who helped us in many things during our stay!

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Ottawa, Canada
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14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed March 26, 2015

We booked the Royal Suite and were given a very dated one on the second floor, which is actually the Ambassador Suite and an adjoining single room. "One of our nicest suites" according to Daniel at the front desk. It was just ok, I would not want to see one of the not so nice suites if this was the... More 

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Dallas, Texas
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6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 20, 2015

quiet relaxing on hard rock golf couse. great service along with great accomodations...perfect stay located in gated community south of the center (15 min walk to town and beach... if you wanna stay out late its ok you gotta quiet place to come back to

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Victoria, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed March 16, 2015

Absolutely loved this hotel! This Hacienda makes sure you know you are in Mexico by celebrating the architectural style of the country combined with the beautiful artwork throughout. The staff were fantastic and very attentive. The pool was cool but we were glad given the heat. The leaves on the pool deck should be swept up more often and the... More 

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London, England
Level Contributor
202 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 stars Reviewed March 5, 2015

There were 4 of us, 2 couples, and we got a 2-bedroom suite which was very spacious - .large bedrooms, at least 2 bathrooms, huge sitting/dining area, large balcony overlooking the pool/lake/golf course. So far, so good. Who could complain? Breakfast was served in a room facing out onto the pool downstairs with a number of tables scattered round the... More 

Was this review helpful? Yes 1
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