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Koox La Mar Club Aparthotel

1a Avenida Norte Manzana | 27 Lote 8, Playa del Carmen 77710 , Mexico
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Koox La Mar Club Aparthotel
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Best prices for: 1 room 1 guest
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A recent review
5 of 5 stars Reviewed April 13, 2015
Isha1234 Atlanta, Georgia
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55 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Guadalajara Metropolitan Area, Mexico
1 review
2 of 5 stars Reviewed 1 week ago

The hotel itself looks nice from all of the photos but don't let them be deceiving. PROS: -A really great location if you want to be a block from 5th Avenue or a block from all of the clubs. -Beautiful (but small) rooftop pool/deck with a great view of the ocean -Nice to have an apartment style of hotel CONS:... More 

Was this review helpful? Yes
KooxHotels, Gerente at Koox La Mar Club Aparthotel, responded to this review

Dear Adamtk113, Thank you very much for taking the time to provide this valuable feedback on your most recent stay at our property. The concerns mentioned in your review will allow us to circle back with the hotel team to improve services to ensure proper guest satisfaction. Thank you also for your positive comments. I apologize if we make you... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

We stayed here one night. The rooms are clean and the staff was amazing. Carla at the front desk went out of her way to help us. Great Location, pretty close to 5th ave but yet quiet Rooms are huge- even the one bedroom has two tv's and a big kitchen Inexpensive- You can easily find a deal for $85... More 

Was this review helpful? Yes 2
KooxHotels, Gerente at Koox La Mar Club Aparthotel, responded to this review

Dear Isha1234, It was really pleasant read your review, thank you for your compliments on our staff we all work hard to provide you with the friendliest, professional and quality service, I’m glad you experience it and enjoyed your stay and the hotel facilities. As you mention the location is great you have the beautiful beach and all the services... More 

Greenwood, Indiana
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 6, 2015

Stayed one night here after a ferry ride across from Cozumel. Beautiful 2 bedroom/2 bath room - only used one bedroom since there was only two of us. Had kitchen and living area - we didn't really use since were here only for a night. Pool on roof, and about 6-8 hot tubs that were to be empty. Don't know... More 

Was this review helpful? Yes 2
KooxHotels, Gerente at Koox La Mar Club Aparthotel, responded to this review

Dear MeSteve121, Thanks for your kind comments, definitely we work every day to offer a professional and quality service, I'm glad that you could experience it and you enjoyed the facilities of our hotel. I offer an apology for your two drawbacks with respect to the deposit in the check in usually is done either by credit card or cash... More 

Castroville, Texas
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 29, 2015

Have visited Play del Carmen several times over the past three years and always looking for bargain lodging at a reasonable rate, That said, we got MORE than we bargained for at this hotel. First, you are not getting just a room...your getting a home away from home, The suite consists of a living room/dining room combined with a sleeper... More 

Was this review helpful? Yes 2
KooxHotels, Gerente at Koox La Mar Club Aparthotel, responded to this review

Dear William N, Thank you for your beautiful comments and for sharing it with us, we are pleased to hear that you enjoyed the most of your stay, I'm glad to know that we meet your expectations. Thank you for recognizing the effort made by our staff to provide quality service and professional and for recommending our hotel and their... More 

Nashville, Tennessee
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 15, 2015

Just returned from a trip to Playa and stayed at Koox with some trepidation due to prior reviews. The apartment is large, comfortable beds, stellar location to Lido's and clean. Some minor maintenance will be needed soon, but overall good condition. As to the noise level, we stayed in a two bedroom in the front of the building and I... More 

Was this review helpful? Yes 2
KooxHotels, Gerente at Koox La Mar Club Aparthotel, responded to this review

Dear Jeen Firstly thank you for choosing Koox Hotels and not be swayed by some comments that have not been positive and we'd like everyone. I am pleased to have experienced our service and comfort of our facilities. Sometimes there is noise, but that is because our location is privileged we are on First Avenue 1 minute from the beach... More 

Halifax, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed February 13, 2015

We stayed one night with 3 adults 2 kids in Feb 2015 after a late arrival in Cancun, this hotel was the first night destination before we continued on our trip. We chose this place for the value for a 2 bedroom apartment - which provided us with more space and comfort than ANY single hotel room would. The location... More 

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KooxHotels, Gerente at Koox La Mar Club Aparthotel, responded to this review

Dear Kal72 Thanks for your comments, we're glad you enjoyed our hotel Koox La Mar Aparthotel. The rooms are very spacious and beautiful decoration, ideal for families like yours. I hope you've been enjoying the stunning ocean views from the terrace which features a pool to the highest part of the hotel. Thank you for choosing Koox La Mar, hope... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 24, 2014

Rented this place sept 2014, paid in full for January/February 2015. December came, the owner told us the place is not available anymore!! But guess what? It is still available, my daughter wrote him and it is, just 2 1/2 time what we paid for. They reimbursed us, yes, but the fees for the money exchange wasn't reimburse so we... More 

Was this review helpful? Yes 1
KooxHotels, Gerente at Koox La Mar Club Aparthotel, responded to this review

Dear Karine G: First of all I would like to apologize for the bad experience you had,We have high standards of control of our reservations and clearly something did not work correctly. I would like to have more details of your stay please contact me by email: calidadoperativa@kooxhotels.com More 

Travelers are raving about these Playa del Carmen hotels

1 review
4 of 5 stars Reviewed December 9, 2014

It is a nice, not to big hotel with modern and clean facilities. At the reception desk you are welcomed by Omar who is more than friendly and professional in making you feel welcome and at home. The location is in the city centre. The shops, restaurants and the beach are all very near.

Was this review helpful? Yes
KooxHotels, E-Business Manager at Koox La Mar Club Aparthotel, responded to this review

Dear guest, Thanks a lot for your review of your stay at Ko'ox La Mar Club Aparthotel and we are delighted to know that you could enjoy our services, facilities and the excellent location of the aparthotel. Thank you for chosen us and we look forward to welcome you very soon! Best regards! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 13, 2014 via mobile

The apartments are nice and well equipped, but not so clean. The location is perfect! Just a minute walk to the 5th avenue were all the restaurants and the parties at and just 10 minutes walk to the beach. The staff is very kind, especially Luise Miguel in the receprion. He's a very nice guy and will help you in... More 

Was this review helpful? Yes
KooxHotels, E-Business Manager at Koox La Mar Club Aparthotel, responded to this review

Dear guest, Thanks a lot for your review of your stay at Ko'ox La Mar Aparthotel and we are very happy to know that you enjoyed your days with us. Thank you for chosen us for your holidays in the Riviera Maya and we look forward to welcome you again very soon! Best regards, More 

2 reviews
5 of 5 stars Reviewed May 12, 2014

Hi. My friends and i arived to koox la mar for a 4 nights and finally we stayed there for 2 weeks... it was all we asked for. We stayed there 4 girls in almost every room in the place. The staff became our family over there and halped us make the best from playa and around. The giant rooms... More 

Was this review helpful? Yes
KooxHotels, E-Business Manager at Koox La Mar Club Aparthotel, responded to this review

Dear friends, Thanks a lot for your review of your stay at Ko'ox La Mar Club Aparthotel and we really love to hear that you enjoyed your days with us! Luis want to thank your words :) :) and thank you, once again, for chosen us! We look forward to welcome you again very soon! Best regards! More 

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