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Hotel Hacienda del Caribe

Calle 2 Norte | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Hotel Hacienda del Caribe
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216 Reviews from our TripAdvisor Community

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Mocksville, North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 8, 2015

We stayed here for a one night stop over, the resort staff is very helpful, friendly and courteous. Room accommodations are adequate for a weekend getaway, then again for the location and value you can't go wrong. We would easily choose this hotel again!

Helpful?
1 Thank JerryandTracie
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hola Jerry Thank you so much for your comments, we really appreciate your time to write a review for us, we hope we can be part of your vacations in your next visit in Riviera Maya. Serving you is a privilege. More 

Estevan, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 21, 2015

Very clean pool area and rooms, every staff member was friendly, professional and helpful. Wonderful little restaurant attached that served us a wonderful and economical breakfast each morning in the courtyard by the pool. The rooms were average and could use some upgrades to the bathrooms, but again very very clean. Good central location as well.

Helpful?
3 Thank MarilynF22
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hola Mr. Waldinbrock We miss you already....... thank you so much for such a wonderful review, for us you are the most important person. Please do not hesitate to visit us again here in HACIENDA DEL CARIBE your home away from home.. we look forward to see you Serving you is a privilege.... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 2, 2015

We just got back from our stay here and we loved it . If you are looking for a nice small hotel that is close to everything this is it . You are 2 blocks from the beach and a block away from ADO bus. You are right off 5th ave but not once did we hear anything. We went... More 

Helpful?
3 Thank jolene h
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Ms. Jolene In HACIENDA DEL CARIBE your comments are very important we take them seriously and that is the way to improve. We hope we can be part of your next vacations and pamper you again. Serving you its a privilege. Have a nice day More 

Brisbane, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 14, 2015

The hotel is located in a very good area, near to the beach and the main street, the building is pretty with Mexican decoration and it´s got a lot of potential... But they have serious management and staff issues. Bed Linen and towels need an urgent replacement- they´re old, stained and ragged- not to mention the pillows, they´re so old... More 

Helpful?
5 Thank DianaDuranA
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments , for us are very important, comments help us to improve our services, we hope you can give us the opportunity to host you again and let us pamper you, the linen situation is taken very carefully and according the highest standards, in behalf HACIENDA DEL CARIBE thank you so much and have... More 

Travelers are raving about these Playa del Carmen hotels

Bogota, Colombia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 12, 2015

First i will start with the good things about the hoteI, it is on a good location right next to the beach, the building is actually pretty nice with a beautiful mexican style and the pool is tiny but clean, so this hotel could be a pretty cozy boutique hotel. On the other hand, we had a very bad experience... More 

Helpful?
7 Thank JuanEscano
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments , for us are very important, comments help us to improve our services, we hope you can gives the opportunity to host you again and let us pamper you , in behalf HACIENDA DEL CARIBE thank you so much and have a nice day. More 

Pittsburgh, Pennsylvania
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 10, 2015

After spending a week in Playa I will be writing several reviews over the next few weeks. However I wanted to be sure the first review I wrote was for the Hotel I stayed at. First, do not get this place confused with Hotel Hacendia del real Caribe, which is located next to a very loud nightclub. This place is... More 

Helpful?
4 Thank waldinbrock
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments, in Hacienda del Caribe the most important is YOU, we hope you come back and again we will like to be part of your vacations, we look forward to host you, have a nice day , your familia Hacienda del Caribe. More 

bigwavejames
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 23, 2015

This reminds me of a Mexican national hotel, along the lines of Holiday Inn and Best Western. Yes, right off the main street and near the ferry- but quiet. Yes, towel situation could be better- but I asked for a few more and received them. Yes, hot water was dependent on when you got to it- nothing to say here... More 

Helpful?
1 Thank bigwavejames
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments, in Hacienda del Caribe the most important person is you, this kind of comments make us to better the services and to keep our personal motivated, we look forward to host you for the next vacations in Riviera Maya. More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 11, 2015 via mobile

Reserved our room online and had a little trouble finding it but the locals helped us to find our way. The hotel has a pollinated in the middle of the open air hotel. Check-In was fast and we were given our TV and air conditioner remote. The room was nicely but kinda small. The air conditioner was the worst. Not... More 

Helpful?
Thank beckytdoe
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you very much for your time, we care about guest comments, we will take further action at the frontdesk having an agent at anytime, we hope you come back soon and we can be part of your vacations again, the entire team of Real Hacienda wish you an excellent day. More 

Fredericton
Level Contributor
1 review
4 of 5 stars Reviewed June 23, 2015

Stayed at Hacienda Del Caribe in February of 2015 for a week. Cannot remember the room. Umber but it was on the 2nd floor, patio facing the courtyard. Pros: *LOCATION- can't be any better, steps away from 5th and the beach but not loud at night *Staff- very friendly, especially staff at Mr.Dog (attached restaurant) *Decor- decorated in a charming... More 

Helpful?
Thank pepper_134
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comment we look forward to host you again, have a nice day More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 20, 2015 via mobile

We stayed there Nights in this hotel and it was very nice. Although Playa del Carmen wasn't really our thing, the hotel was great. The swimming pool is a bit tiny, but the set up and the rooms are great. Really friendly and helpfull staff and the next door Mr Dog restaurant provides diner options.

Helpful?
1 Thank Tonyteun
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments we look forwad to host you again , have a nice day More 

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