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Hotel Hacienda del Caribe

Calle 2 Norte | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Hotel Hacienda del Caribe
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188 Reviews from our TripAdvisor Community

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27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brisbane, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel is located in a very good area, near to the beach and the main street, the building is pretty with Mexican decoration and it´s got a lot of potential... But they have serious management and staff issues. Bed Linen and towels need an urgent replacement- they´re old, stained and ragged- not to mention the pillows, they´re so old... More 

Was this review helpful? Yes 3
Bogota, Colombia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First i will start with the good things about the hoteI, it is on a good location right next to the beach, the building is actually pretty nice with a beautiful mexican style and the pool is tiny but clean, so this hotel could be a pretty cozy boutique hotel. On the other hand, we had a very bad experience... More 

Was this review helpful? Yes 5

Travelers are raving about these Playa del Carmen hotels

Pittsburgh, Pennsylvania
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After spending a week in Playa I will be writing several reviews over the next few weeks. However I wanted to be sure the first review I wrote was for the Hotel I stayed at. First, do not get this place confused with Hotel Hacendia del real Caribe, which is located next to a very loud nightclub. This place is... More 

Was this review helpful? Yes 1
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments, in Hacienda del Caribe the most important is YOU, we hope you come back and again we will like to be part of your vacations, we look forward to host you, have a nice day , your familia Hacienda del Caribe. More 

bigwavejames
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 23, 2015

This reminds me of a Mexican national hotel, along the lines of Holiday Inn and Best Western. Yes, right off the main street and near the ferry- but quiet. Yes, towel situation could be better- but I asked for a few more and received them. Yes, hot water was dependent on when you got to it- nothing to say here... More 

Was this review helpful? Yes
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments, in Hacienda del Caribe the most important person is you, this kind of comments make us to better the services and to keep our personal motivated, we look forward to host you for the next vacations in Riviera Maya. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 11, 2015 via mobile

Reserved our room online and had a little trouble finding it but the locals helped us to find our way. The hotel has a pollinated in the middle of the open air hotel. Check-In was fast and we were given our TV and air conditioner remote. The room was nicely but kinda small. The air conditioner was the worst. Not... More 

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Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you very much for your time, we care about guest comments, we will take further action at the frontdesk having an agent at anytime, we hope you come back soon and we can be part of your vacations again, the entire team of Real Hacienda wish you an excellent day. More 

Fredericton
1 review
4 of 5 stars Reviewed June 23, 2015

Stayed at Hacienda Del Caribe in February of 2015 for a week. Cannot remember the room. Umber but it was on the 2nd floor, patio facing the courtyard. Pros: *LOCATION- can't be any better, steps away from 5th and the beach but not loud at night *Staff- very friendly, especially staff at Mr.Dog (attached restaurant) *Decor- decorated in a charming... More 

Was this review helpful? Yes
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comment we look forward to host you again, have a nice day More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 20, 2015

We stayed there Nights in this hotel and it was very nice. Although Playa del Carmen wasn't really our thing, the hotel was great. The swimming pool is a bit tiny, but the set up and the rooms are great. Really friendly and helpfull staff and the next door Mr Dog restaurant provides diner options.

Was this review helpful? Yes 1
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments we look forwad to host you again , have a nice day More 

Houston, Texas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 13, 2015

Me and a couple of friends stayed here for a 5 nights in early June. There are so many points to hit on, and very little misses! First off, this is the rainy season in the Yucatan, so you need a good hotel with great service, a bar, and good cheap food downstairs to keep you occupied during fits of... More 

Was this review helpful? Yes
Citlali g, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments we look forward to host you in the near future More 

Lake Louise, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 31, 2015

I stayed at Hacienda for 6 nights with my friend. The Hotel has a good first impression with his colours and caractheristics. We arrived late but the lovely Amy was waiting for us at the reception. Amy, Pino (night audit) and the rest of the staff were really helpful and nice. The pool seems small at first but is great... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 24, 2015 via mobile

Located 1 block off fith avenue was close to the action, yet quiet so you can sleep. It's only 1 block from ADO bus station which is great for taking buses to theme parks and airport. The rooms were large and Mexican style furnishing. bed was comfortable but not modern furnishings, no refrigerator. big shower. Staff very friendly. Rooms kept... More 

Was this review helpful? Yes 1
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