First, communications to make the reservations were complicated and difficult. Checking in, the requests we made for rooms was completely disregarded and the desk was confused. I was assigned a room that was not what I had booked and was stuck with it for the entire stay. During my stay the sheets WERE NOT CHANGED, (4 nights) even after I... More

Crashed here for one night so we could see Playa del Carmen before heading to our all-inclusive. We read the reviews about the noise, but brought earplugs and slept through much of the racket. Fan and a/c helped keep it down too. Bed was a little hard and springy, but the place in general was adorable, a lovely (although chilly)... More

We had booked this hotel for the holidays and had to leave after the first night after the music shook our windows until 5am. Worst night I have ever spent in a hotel, did not sleep one minute. Still fighting with Expedia to get the $473 back I was charged even though I was told by hotel we would not... More

First I have to give it up to the staff, all of the staff at Tropical Casablanca are super friendly and knowledgeable, everyday they gave us undivided attention, tips and great recommendations for food and shops. I especially want to thank Emilia and Daniella every day they gave us excellent advice in English and Spanish. The staff there goes above... More

The staff is absolutely amazing! And the owner Nicola is so wonderful. You can't help but fall in love with them, they're all just great! And the location couldn't be better...one block from the beach and one block from 5th Avenue (which if you've never been is exactly where you want to be...tons of restaurants and shopping to be done)!... More

Let's get this out of the way: as many other travelers have attested to, it's loud - given that it's basically on top of at least four nightclubs. Our group was made up of city dwellers and suburbians alike, and we all had trouble sleeping. But long days on the beach paired with ear plugs made sleep not too hard... More

This is the loudest place I have ever stayed. I live in New York City and I can sleep almost anywhere. This is like sleeping in the bathroom of the loudest club you can imagine. I am in my early 30s and was there with a group of friends. We were out late every night and this was still an... More

Hotel sits in hot spot area, 5th street all shopping and dining 1 blk away, diving with the Abyss Dive Shop at Tropical Casablanca amazing, staff very accomodating and service with a smile. Not a luxury hotel but great for those interested in experiencing local culture very quaint and romantic. Loud club nearby but eye masks, ear plugs and a... More

Stayed at the TCB in Feb 2010 for a total of nearly 2 weeks..From the moment I arrived I was treated as one of the family. Nicola (one of the owners) was there to personally great me on arrival and offer any assitance I required. Over the coming days all the staff became a welcome sight and were keen to... More