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Hotel Las Golondrinas

Av.Constituyentes 178, entre av 15 y 20 | col centro, Playa del Carmen 77710, Mexico
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Hotel Las Golondrinas
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283 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (101)
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Swansea County, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We really weren't expecting a great deal when we booked this "budget / mid range" b&b"",for our fortnights holiday, but we were very pleasantly surprised. We are well travelled and have stayed in many amazing and expensive hotels around the world and I must say, In all honesty, we have had better facilities, customer service, and attention to detail, than... More 

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

The only reason I'm not giving 5 stars is because it needs few updates in the restroom. But it is clean and comfortable over all. The personal in front desk make you feel like family. They gave us a lot of tips to visit around. The location is perfect. Close to the supermarkets area, local restaurants and fifth avenue. It... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 21, 2015 via mobile

Very friendly service and perfect location. Everything was clean. The only thing was the little bugs crawling around in the room and the bed. So next time I will bring big spray. Other than that everything was great!

Was this review helpful? Yes 2
hotellasgolondrinas, Gerente at Hotel Las Golondrinas, responded to this review
Google Translation

Muchas gracias por sus comentarios y sugerencias, ya verificamos la habitación, ya que tenemos un estricto control de fumigacion. Esperemos... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 10, 2015

I would definitely comeback. I stayed with my family from 4/29 thru 5/5. As a background, I paid 6 nights with Aeromexico miles, and I am accustomed to business class hoteles - so I am a bit picky. Very well located, close enough to the quinta avenida and the beach but away from the noise. Clean, good rooms. Good breakfast... More 

Was this review helpful? Yes 1
RobertaCesarini, Gerente at Hotel Las Golondrinas, responded to this review

Dear Mr. Sagraz: Greetings from Hotel Las Golondrindrinas We really apreciated your comments, they are very helpfull to improve our service and we are pleased that you and your famlily enjoyed the stay with us in our beautifful Hotel Las Golondrinas. We hope your early return and we will be happy to host you and assist you My best regards More 

Paris, Texas
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed March 23, 2015

We have stayed at Las Golondrinas 3 times but it has been several years since we have been there. We were pleasantly surprised to find that the property has been upgraded. The rooms are brighter and the bathrooms have been remodeled. If you don't mind a 3-4 block walk to the beach, you will find this hotel to be a... More 

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Brugge, Belgium
Level Contributor
193 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
5 of 5 stars Reviewed March 6, 2015

We stayed 3 nights in Las Golondrinas, after a roundtrip, to relax a bit before our flight to Europe. We enjoyed our stay. Very clean and nice hotel in a good location. We had a big room with 2 double beds, fridge and safe. Cleaning was superb!. There is an elevator.The hotel has a small, but cozy garden and 2... More 

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Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 16, 2015

Friend and I stayed at this hotel for BPM - very good choice! Close to everywhere we wanted to be, but quiet at night. The elevator was a huge convenience, as most hotels in the area from previous trips don't have one. The housekeeping staff are gems - they realy care about your comfort. Safety was never an issue. My... More 

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Chicago, Illinois
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed February 9, 2015

I really don't know where to begin. We purchased a vacation package through American Airlines Vacations after doing research both on Trip Advisor and the AA site. While we went into the trip knowing we would not be staying at a five star property we were VERY SURPRISED upon arrival. The reception area had absolutely no sense of arrival -... More 

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RobertaCesarini, Gerente at Hotel Las Golondrinas, responded to this review

We regret your negative comment that doesn´t reflect the reality of the hotel. For that reason we will answer each mentioned complaint. The hotel staff didn´t refuse to give you a room with a king size bed because the room you reserved was a standard room with two queen size beds. Everything is clearly explained on our website. In Mexico... More 

Mérida
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed January 18, 2015

I had a good time here 4 nights, the amenities great, the staff and the house maids always super profesional, I forgot to close my security box but evrything was inside , THANK YOU SO MUCH FOR YOUR HONESTY! I stayed from 6 to 10 January 2015, I stayed at room 313 and I really liked the hotel.

Was this review helpful? Yes 3
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 4, 2015

I chose this hotel because it is about 3 blocks from 5th avenue and 6 blocks from the beach. A very easy walk to both. We knew we wouldn't be in the room very much so it was fine for what we needed. Don't expect any frills. It was good for the price, but certainly no luxury hotel. The staff... More 

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