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Hotel Las Golondrinas

Av.Constituyentes 178, entre av 15 y 20 | col centro, Playa del Carmen 77710, Mexico
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Hotel Las Golondrinas
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Hotel Las Golondrinas
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275 reviews from our community

Traveler rating
    103
    115
    32
    14
    11
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55
134
13
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Very friendly service and perfect location. Everything was clean. The only thing was the little bugs crawling around in the room and the bed. So next time I will bring big spray. Other than that everything was great!

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1 review
4 of 5 stars Reviewed 1 week ago

I would definitely comeback. I stayed with my family from 4/29 thru 5/5. As a background, I paid 6 nights with Aeromexico miles, and I am accustomed to business class hoteles - so I am a bit picky. Very well located, close enough to the quinta avenida and the beach but away from the noise. Clean, good rooms. Good breakfast... More 

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RobertaCesarini, Gerente at Hotel Las Golondrinas, responded to this review

Dear Mr. Sagraz: Greetings from Hotel Las Golondrindrinas We really apreciated your comments, they are very helpfull to improve our service and we are pleased that you and your famlily enjoyed the stay with us in our beautifful Hotel Las Golondrinas. We hope your early return and we will be happy to host you and assist you My best regards More 

Paris, Texas
Top Contributor
64 reviews 64 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed March 23, 2015

We have stayed at Las Golondrinas 3 times but it has been several years since we have been there. We were pleasantly surprised to find that the property has been upgraded. The rooms are brighter and the bathrooms have been remodeled. If you don't mind a 3-4 block walk to the beach, you will find this hotel to be a... More 

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Brugge, Belgium
Top Contributor
185 reviews 185 reviews
110 hotel reviews
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed March 6, 2015

We stayed 3 nights in Las Golondrinas, after a roundtrip, to relax a bit before our flight to Europe. We enjoyed our stay. Very clean and nice hotel in a good location. We had a big room with 2 double beds, fridge and safe. Cleaning was superb!. There is an elevator.The hotel has a small, but cozy garden and 2... More 

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Senior Contributor
38 reviews 38 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 16, 2015

Friend and I stayed at this hotel for BPM - very good choice! Close to everywhere we wanted to be, but quiet at night. The elevator was a huge convenience, as most hotels in the area from previous trips don't have one. The housekeeping staff are gems - they realy care about your comfort. Safety was never an issue. My... More 

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Chicago, Illinois
Top Contributor
72 reviews 72 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed February 9, 2015

I really don't know where to begin. We purchased a vacation package through American Airlines Vacations after doing research both on Trip Advisor and the AA site. While we went into the trip knowing we would not be staying at a five star property we were VERY SURPRISED upon arrival. The reception area had absolutely no sense of arrival -... More 

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RobertaCesarini, Gerente at Hotel Las Golondrinas, responded to this review

We regret your negative comment that doesn´t reflect the reality of the hotel. For that reason we will answer each mentioned complaint. The hotel staff didn´t refuse to give you a room with a king size bed because the room you reserved was a standard room with two queen size beds. Everything is clearly explained on our website. In Mexico... More 

Mérida
Contributor
13 reviews 13 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 18, 2015

I had a good time here 4 nights, the amenities great, the staff and the house maids always super profesional, I forgot to close my security box but evrything was inside , THANK YOU SO MUCH FOR YOUR HONESTY! I stayed from 6 to 10 January 2015, I stayed at room 313 and I really liked the hotel.

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Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2015

I chose this hotel because it is about 3 blocks from 5th avenue and 6 blocks from the beach. A very easy walk to both. We knew we wouldn't be in the room very much so it was fine for what we needed. Don't expect any frills. It was good for the price, but certainly no luxury hotel. The staff... More 

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Oak Park, Illinois
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 22, 2014

My stay started out fine in room 301. Front desk clerks spoke English very well and since I was alone they said they would tell me the places to go. Room was nice, 2 Queen beds, and I tipped the maids every morning so they made elaborate swans on my bed out of towels like they do on cruise ships.... More 

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RobertaCesarini, Gerente at Hotel Las Golondrinas, responded to this review

We are sorry about the negative comment you wrote in tripadvisor, however we must remember you threatened to write those kind of comments after we prohibit Carlos to get into your room (as his was part of frontdesk staff) and at any hotel is not allowed for the employee to get into the room and drink alcoholic drinks with guests,... More 

Denver, Colorado
Contributor
14 reviews 14 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 30, 2014

We stayed with our family of 3 for 5 nights in November. My only complaint about the hotel/room was the beds were hard. We had a mini fridge in our room, which worked great. Our AC worked great too. The pool wasn't heated and since we were there in November, it was COLD. The hotel sits a few blocks behind... More 

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