My husband and I stayed here for a week at the end of April. When we first arrived, we were checked in and given a room is building 15. At first, we were a little disappointed after reading the reviews about staying in the lower numbered buildings but we actually enjoyed the long walks around the resort! It was a... More

just returned from a trip with my wife and 2 young kids. Overall, a good experience. Like others have said, be prepared to walk a lot. We stayed in Building 5 and were able to walk to the pool and beach quickly, but we saw others spending a lot of time on the shuttles. Yes, the pool is huge and... More

Left my wallet out while maid was in room left for ten minutes and surprise gone along with 300 american dollars. Of course the maid said no but where else would it be! Stuipid me for having trust I know however when I went to talk to the Hotel about it they send their security assure you that they are... More

It was the best visit yet, perhaps because I am finding out that vacation time is really about R&R. Mayan took good care of us as usual. It's a plus that they offer the tram rides back and forth to the pool and restuarants. This is the first time though that we've not gotten such a hassle from the timeshare... More

The Mayan Palace property is located in between Cancun and Playa del Carmen. The resort is nice, but be prepared for alot of walking. It is set as a jungle theme. No rooms have ocean view, but the property is located on the ocean front. The pool(s) area is the largest I've ever seen. The beach is the backdrop for... More

My wife and I had bought into this timeshare group the year prior and this was our first stay. The resort itself was nice and the staff was friendly. We loved the pools. While the beach was just ok, not very swimmable. We did not have the All Inclusive package but luckily we rented a car. We ate a few... More

My girlfriend and I spent a week at the "Palace" and ended up between laughing at the place or just "over it." It's located on the beach, but you'd almost never know it. None of the rooms have ocean views and neither do the restaurants. The beach there is rocky and entrance to the water is difficult. The whole place... More

We spent a wonderful week at the Mayan Palace the third week of April. The staff was great, from Angel, who served us drinks and food at the pool, to Carla, at the cabana sign up desk, everyone went above and beyond. The restaurants were also very good for the most part. We liked Havana Moon, Tramonto and Gong the... More

An absolutely beautiful place.. I'm sure the pool is the biggest in the world ! The service was wonderful. Everyone very friendly, and professional. We loved every bit of our stay. I should mention that the food at the Snack-Bar was wonderful for lunch and Frieda's for dinner was great. We all ordered different dishes and sampled one anothers.. the... More