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Luna Blue Hotel

Certificate of Excellence
Calle 26 Norte, between 5th & 10th Ave, Playa del Carmen 77710, Mexico
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Luna Blue Hotel
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Luna Blue Hotel
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812 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Luna Blue Hotel
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brooklyn
Contributor
16 reviews 16 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 23, 2006

This is the cutest hotel! It's a beautiful jungle oasis on the northern end of PDC. The hotel is right off 5th Avenue (so it's nice and quiet) but extremely close to the action...it's an easy walk to all of the shops and restaurants, and the beach. Staying at the hotel gives you access to the beach club's chairs and... More 

Was this review helpful? Yes 7
Contributor
13 reviews 13 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed September 19, 2006

1. This hotel has a bad problem with biting insects. We are guessing this is because they have dug a big hole in their grounds in preparation for a swimming pool. Unfortunately we think this big hole is collecting standing water and acting as a breeding ground for insects. Depending on weather conditions these insects are affecting some of the... More 

Was this review helpful? Yes 18
LunaBlue, Owners at Luna Blue Hotel, responded to this review

This is not a review, it is a vendetta. It has now been posted in various forms three different times—in July, August and now September—in an attempt to damage our well-earned reputation. This couple did not leave our hotel because of insects or poor customer service, but because the reviewer decided she wanted a hotel on the beach. When we... More 

Alberta
Senior Contributor
23 reviews 23 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 7, 2006

This is a hard one to write as we are trying to balance the good with the bad. During our first 5 nights, we had the roof top terrance room which was quite nice with the private patio. We basically had complete privacy as no one could see us up there. It was a very romantic room to have as... More 

Was this review helpful? Yes 15
LunaBlue, Owner at Luna Blue Hotel, responded to this review

Thank you for your kind words and suggestions. People sometimes forget that the only way innkeepers know what works and what doesn’t is from the feedback they get from guests. Your comments, along with some of the others on tripadvisor, have been very helpful. Here are some of the ways we are trying to improve our hotel based upon what... More 

Lakeway/ Austin, TX
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 6, 2006

After 4 trips to Mexico and staying in AI's we decided to stay in town instead of catching a taxi every time we wanted to escape from the AI. Not to say that they are bad, just after a while you want to see what Mexico is really like. Luna Blue was just what we wanted in this adventure. Just... More 

Was this review helpful? Yes 10
Rome, Italy
Top Contributor
100 reviews 100 reviews
29 hotel reviews
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed September 5, 2006

We came from Italy and stayed ten days (Aug 9th to 18th) at Luna Blue. Everything fullfilled our expectation. A very charming and quiet place, rooms well furnished, mattress comfortable (only item to note the AC too noisy). Very professional staff :both chamber maid,(room is perfectly cleaned up every morning )and door men( very nice guys too). Tony and Cherie... More 

Was this review helpful? Yes 12
san francisco, ca
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 31, 2006

My boyfriend and I headed down to Playa del Carmen based on a friend's recommendation. I came to trip advisor to find a place to stay, and after seeing the reviews on Luna Blue i thought this place must be too good to be true. Nope. The place rocks. It was so secluded. Each room has a private entrance. We... More 

Was this review helpful? Yes 10
San Francisco
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 30, 2006

I just returned from a short (4 nights) but completely amazing stay at the Luna Blue Hotel. It was definetely one of the highlights of my trip around the Mexican Riveria. It was perfectly located just off the pedistrian heart of Playa del Carmen (where all the best bars and restaurants are located). We had a room on the first... More 

Was this review helpful? Yes 11
US
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 28, 2006

We stayed in one of the kitchenette suites after finding the practically orgasmic recommendations on this website. I even cancelled a comparable reservation with another hotel because of the glowing reviews. After staying a week in PDC at Luna Blue, the #1 rating of this hotel is inconsistent with our experience. Pros: The location is excellent. Right on 5th avenue... More 

Was this review helpful? Yes 6
Edmond, OK
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 28, 2006

I am writing this to say that I think some of the posts about Luna Blue are fabricated. My fiance and I went to Luna Blue to see if it would be a good place for people in our wedding party to stay this fall. Since it had such a high rating on tripadvisor I had high expectations, and was... More 

Was this review helpful? Yes 3
LunaBlue, Owners at Luna Blue Hotel, responded to this review

Beware, indeed. Beware of phony reviews. While tripadvisor reviews are anonymous, a small hotel such as ours can easily determine whether or not a reviewer has actually been a guest. This so called reviewer has never stayed with us. As noted in the comments, the reviewer says she went to “see” the Luna Blue and found that it was “nothing... More 

Texas
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 28, 2006

This hotel is a budget hotel but I still expected it to be clean and free of bugs. We booked two rooms and in both there were little red ants in the bathrooms. Our room had a blood stain on the bed cover and when I asked for a new one. I was informed that they only had one per... More 

Was this review helpful? Yes 7
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