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Secrets Capri Riviera Cancun

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Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Secrets Capri Riviera Cancun
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Secrets Capri Riviera Cancun
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5,780 reviews from our community

Traveler rating
    3,761
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    431
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    94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Secrets Capri Riviera Cancun
See the most recent reviews
Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 6, 2011

The overriding problem with the resort was lack of air conditioning! All the common areas were so hot that after a few moments you were soaked with sweat. We talked to the management who said :This is the hot season!" This made enjoying the fine restaurants (where long pants for men were required) miserable as well as the bar and... More 

Was this review helpful? Yes 3
Chicago
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 6, 2011

We stayed here for a week with 4 friends and had a great time. The resort is just about 20-25 minutes from the airport and about 15-20 from Playa del Carmen. All of the staff - housekeeping, concierge, servers could not have been more helpful. The restaurants were all pretty good with the only complaint being that they need to... More 

Was this review helpful? Yes 3
Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 6, 2011

We stayed in Secrets Capri for 10 days in June for our honeymoon from the minute we pulled up at the property all we could say was wow. Had a seamless check in they didnt try to upsell or anything told us a bit about the resort before being brought to our room. Room was amazing 4 poster king size... More 

Was this review helpful? Yes 2
Rockford, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2011

My wife and I just returned on 7/02/2011 after spending 7 days here. We arrived on a Sat afternoon to rain and had rain all evening, most of the day Sunday and a good part of Monday. Nothing the resort can do about that though. I was impressed with the service no matter where we were, everyone we encountered there... More 

Was this review helpful? Yes 3
Providence, Rhode Island
Reviewer
4 reviews 4 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 5, 2011

My fiance and I stayed here in mid-June for a week, and overall, while we didn't have a bad time, there were some areas that we felt were strangely under-par for a resort that bills itself as a luxury, or 4.5 star resort, as described on some travel websites. Overall, we had a decent experience, but the things I am... More 

Was this review helpful? Yes 3
Dallas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 5, 2011

My wife and I just arrived back home last night after spending 6 days/5 nights at Secrets Capri. We did our research and read all of the TripAdvisor reviews and found them to be very helpful but they were very mixed, some very good and some very bad, but we decided we would try it. We really thought a smaller... More 

Was this review helpful? Yes 3
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 4, 2011

This was our 3rd. stay at Secrets Capri and it is still one of the best resorts in the area..Our room was #113 in the south building, an ocean/beach view suite, near the pool on the ground floor,perfect for us. We are beach people and the beach is lovely with little waves and a sandy bottom,great for swimming. The food... More 

Was this review helpful? Yes 1
West Lawn, Pennsylvania
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 1, 2011

After reading the previous reviews, most were positive, and we were excited about our vacation. I teach first grade and definitely enjoy the peace and quiet of the couples only-type resorts. We have stayed in Cancun at a top-notch couples only resort in the past, and this one measured up. I cannot believe how hard the staff works cleaning and... More 

Was this review helpful? Yes 3
Chicago, Illinois
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 30, 2011

This resort had among the best customer service of all the places I've been. I truly believe it when they say "It's a pleasure" after evertime you say "Thank you." Our experience at the "romantic dinner on the beach" was excellent while our waiters Enrique and Juan made sure we had everything we needed, including taking many pictures of us.... More 

Was this review helpful? Yes 1
Kissimmee, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 28, 2011

My husband and I traveled to Secrets Capri for our 13th wedding anniversary. We stayed at Secrets Silversands last year and were so impressed that we decided to try Capri. We were not disappointed. Capri is smaller and more intimate than Silversands although I would go back to both. Even though we had a garden view the room was great.... More 

Was this review helpful? Yes 2
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