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All 197 Playa del Carmen hotels

Secrets Capri Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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86%
Ranked #24 of 197 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
C2EMAN Urbana, Ohio
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4,634 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,031)
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English first
Urbana, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

We booked our arrangments at Secrets Capri after four months of research. This would be our 25th wedding anniversary and we wannted to get away some where that was adults only and quite. We definitely found what we were looking for. Secrets Capri had just the right amenties and the staff was outstanding. All the little touches made a really... More

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Warren, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

Our trip went flawless. From beginning to end. We arrived to a cold wet towel and a glass of champagne. Staff was pleasant and helpful. The facility was spotless, as was the room. Top shelf booze and food. My only suggestion is make sure you know your room number be fore you arrive, their idea of ocean view and mine... More

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Wadsworth, Ohio
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Secrets Capri was an amazing resort. My wife and I stayed there for 7 days for our honeymoon and it exceeded our expectations. You can tell it was an aging hotel with some minor issues with the room (room safe did not work, balcony door lock did not work), but they were fixed withing 30 minutes of us saying something... More

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Horsham, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

Our first room, on the 3rd floor, had water dripping from the ceiling in the bathroom. The ceiling was in very poor condition so this must have been happening for some time. We were to a room on the second floor and didn't even get round to unpacking, there was water running down the walls, pooling on the floor. We... More

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Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were here for a wedding in June and it was great. All the restaurants had great food, especially Portifino's. Five restaurants, three bars, and a wonderful coffee shop with espresso, sandwiches and desserts were all included. The food was top notch and the staff the was very well trained. Every request I made was taken care of with a... More

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Huntsville, Alabama
1 review
5 of 5 stars Reviewed yesterday NEW

Couldn't ask for better food, service or cleanliness! We arrived on a Saturday and because our room wasn't ready we had a chance to explore the resort. The restaurants were conveniently located to the rooms and pool. The staff were friendly and extremely helpful but not overbearing. Manny and Lucy were our favorites! Excellent resort for relaxing and meeting new... More

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Raleigh, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

The property is beautiful, I love that the size is smaller and everything is accessible by foot. The food is solid considering they are serving mass quantities at all hours of the day. Room service food and beachfront dinners were fantastic! Without question, the charm of this all-inclusive is the staff. The service after the initial "time-share" meeting was outstanding!... More

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2 reviews
5 of 5 stars Reviewed yesterday NEW

This was my first time visiting an All Inclusive resort in Mexico as I usually stay at a timeshare. As soon as we stepped out of the taxi we were greeted with friendly staff, hot hand towels and champagne. The place is gorgerous, just like the pictures. We got there a few hours earlier than check in so after giving... More

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Falls Church, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

I know this may sound weird, but the housekeeping was awesome! They literally took the time to hang everything, clean everything, put everything back in order. It's like you're walking in to a new room every day. The staff all around were excellent! From the friendly bar tenders, to the activities hosts, to all the great workers working in the... More

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New York City, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I traveled alone and was there 6/23-6/30/14...Words could not express how grateful I am to all the staff at Secrets Capri for making me feel as though it had been my 20th time there - even though it was my FIRST! Orlando - who took such good care of me on the beach every day, always mindful of my food... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(69)
  • Room service(65)
  • Ocean views(51)
  • Breakfast buffet(49)
  • Cactus Club(41)
  • Pool bar(38)
  • Very nice(37)
  • Entertainment staff(31)
  • Great time(31)
  • Italian restaurant(31)

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#17 Top resorts Hotel in Playa del Carmen #17 Spa Hotel in Playa del Carmen #20 Luxury Hotel in Playa del Carmen #22 On the Beach Hotel in Playa del Carmen #26 Family Hotel in Playa del Carmen #39 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
Number of rooms
290

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