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Secrets Capri Riviera Cancun

Travelers' Choice award winner
GreenLeadersBronze level
4.5 of 5
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Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Secrets Capri Riviera Cancun
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Ranked #19 of 201 Hotels in Playa del Carmen
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
LeighAnna86 Sandersville, Georgia, United States
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6,048 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sandersville, Georgia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

This place was amazing. Everyone was soooo nice and friendly. Everything you could want in a honeymoon, everything included, no kids, swim up bar, 24/7 room service. Loved this place so much! Didn't want to come home. We will be back.

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New york, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

It was my 3rd time being here what a great resort! Everything from the food to the drinks are so high quality compared to other resorts. Rooms are huge and clean. Staff is top notch. Make sure you bring everything you need, the "store" in this resort is an absolute rip off as is the ATM machine

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SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, It is very gratifying for Secrets Capri Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor. Thank you for your great comments about the rooms and the service provided by the staff. We hope to be able to serve you again. Kind regards, Karen Nuñez E-Concierge... More 

Naperville, Illinois
Top Contributor
55 reviews 55 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The overall experience of secrets Capri was very enjoyable. The grounds, while aging, were kept up very nicely. I cannot emphasize enough the service and hospitality of the people working at the facility. They did an outstanding job ensuring all of our needs were met. Don't forget to bring singles to tip. While everything is all inclusive, the employees work... More 

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Swedesboro, New Jersey
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It has been a while since I have done an all-inclusive because I had a bad experience, but my sister booked this trip for us to do as a group and I am SO thankful she did. Secrets Capri was amazing as soon as we stepped foot into the door. We were greeted with champagne and a cold towel and... More 

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Charleroi, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Our trip to Secrets Capri started in shock when we saw the beach. We were told a tropical depression caused the beach to be covered in brown seaweed. It looked as if truck loads of brown mulch had been dumped all over the beach. It did begin to clear up during our stay. There were workers constantly raking to clean... More 

Was this review helpful? Yes 4
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued guest. We are happy you had a great time during your stay and we want to thank you for taking the time to share your experience with the Tripadvisor community. It´s very pleasing to know you had an overall great time at our resort. We now that the beach was covered in brown seaweed but now is better,... More 

Pittsfield, Massachusetts
1 review
4 of 5 stars Reviewed 2 days ago NEW

Food was excellent and staff and service was impeccable. The only downside of the trip was the beach was covered with seaweed and completely inaccessible for the duration of our trip. Unlike many other resorts the entertainment staff seemed to be very effective at keeping the environment lively and ensuring everyone was having a good time.

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SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear guest, Thank you for choosing to stay at Secrets Capri Riviera Cancún and for taking the time to write such a great comment about our resort. We are so glad to read you had a wonderful time at our resort. We will definitely share your kind words to the entire staff and we are happy to inform you that... More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

this is our favorite resort.great food and great service.very clean and the whole staff is great!!we have been there the last 3 years and are going back in October.you could not ask for better service or more friendly people.we are looking forward to our next visit and great parasailing.the catamaran cruise is also a fun thing to do there.

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SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear guest, Thank you for choosing to stay at Secrets Capri Riviera Cancun again and for taking the time to post a review of your recent vacation. It makes us so happy to hear that you enjoyed your time at our resort. We wish to have the privilege to welcome you again in the near future. Sincerely, Karen Nuñez E-Concierge... More 

2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at many all inclusive resorts in the past, but I must say that Secrets Capri Riviera Cancun was by far the best. The entire staff was very friendly and very attentive. The food was amazing, the drinks were amazing as well. I would definitely come back and stay again. If you're looking for a great, relaxing getaway this... More 

Was this review helpful? Yes 1
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, Thank you so much for sharing a so nice and kind review with us here on Tripadvisor. Furthermore, it’s a great pleasure to read that you had an amazing holidays at our resort. We are so glad to read you enjoyed the food, drinks and the service. Your valuable feedback will be shared with the operations staff to... More 

Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I prefer smaller ships when we cruise. Secrets Capri Rivera is that smaller ship. This was our 5th AMResort. We loved it. Like all the rest the staff here bends over backwards to make sure your stay is comfortable. It's why we prefer Secrets over the competition. I hate to start with the names because I don't... More 

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Puebla, Mexico
1 review
4 of 5 stars Reviewed 3 days ago NEW

Calm, great service, good restaurants with food and drinks of hight quality. Great entertaintment team. Nice SPA with excellent service and options to try. Beach was a dirty due to natural conditions i guess.

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