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Secrets Capri Riviera Cancun

4.5 of 5 Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Secrets Capri Riviera Cancun
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Secrets Capri Riviera Cancun
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5,551 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I went to Secrets Capri Resort for a long weekend. It was the most relaxing place. The food was excellent, the staff was friendly, and everything was included. The customer service was outstanding. Our flight was delayed in the States, but the resort kept in contact with us the whole time we were waiting and had no... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Every since I've been home from Secrets Capri I have wished I was back there. The people who work there are so friendly and seem to enjoy their jobs. From Aaron at the bar by the pool, all the entertainment staff, Arturo at the Cactus Grill, Fernando, and the housekeeping staff the stay was enjoyable. The rooms were clean and... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

You are treated like royalty every day. Perfect place for a destination wedding. Wouldn't stay anywhere else. The food was excellent with many options to pick from. The whole resort is kept spotless in every area. The staff are wonderful working to please guests

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Mississauga
Reviewer
3 reviews 3 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We returned Wed. Feb. 25 from a wonderful week at Secrets Capri. The resort had to be the cleanest, most efficiently run place where we have ever stayed. From the great concierge service that we received from Walter and Wendy, to all the waiters and other staff, we were most impressed at everyone's commitment to making our vacation great. The... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 days ago NEW

My mom and I just returned from a 5 day trip to Secrets Capri during the last week of February and couldn't have had a more wonderful experience! This was just the relaxing worry-free vacation needed after a harsh winter in Ohio and Washington, D.C. First and foremost the food was excellent! I would consider us "foodies" - truly delighting... More 

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Renton, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The rooms were clean, large and well taken care of, the restaurants were all fabulous, the service was excellent, the pool was great, the beach was small... But overall a great experience, we would definitely go back! You do have to pay extra for cart fees at the associated golf course with "free golf" but it's well worth it, clubs... More 

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Peachtree City, Georgia
1 review
3 of 5 stars Reviewed 2 days ago NEW

There is a sewage odor that is unbearable from the downstairs lobby bar that permeates the entire lobby. Informed management of odor first two days of stay but nothing was ever done. Not enough staff. Two servers for entire pool area, poor service. One attentive server named Lucero in lobby, she was awesome. Everything else was a disappointment. Friends were... More 

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Ouray, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First the POSITIVES: Great staff with positive attitudes. Generally great service. Beautiful, high end quality construction and design, equal to better hotels. Comfortable beds and good linens. Spacious rooms. Surprisingly good entertainment shows. Best massage ever at the spa. Good food with a large variety of restaurants and a coffee shop. Free internet and use of computers. NEGATIVES: Noisy!! Adults... More 

Was this review helpful? Yes 1
Indiana Dunes, Indiana
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were at Secrets Capri Feb. 13-19th with a group of 8. This was our 15th trip to Mexico, so we have plenty of other resorts to compare this one to. The food, service, and entertainment staff were the best we have ever experienced. Our meals at the restaurants were amazing, and you did not need to make reservations. The... More 

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Amherstburg, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I see some negative reviews and can not understand how some people could possibly have anything negative to say about Secrets Capri. Understood it is not perfect... but it is pretty damn close. I think these negative individuals are pampered, self centered, self appointed elitists and will always look for something to complain about. We stayed at Secrets Capri from... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 7
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Hotel Summarization (Beta)

What travelers say

  • Room service(58)
  • Very good(57)
  • Breakfast buffet(44)
  • Ocean views(43)
  • Very nice(37)
  • Cactus Club(35)
  • Pool bar(31)
  • Italian restaurant(29)
  • Entertainment staff(28)
  • Great time(28)

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#13 Spa Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#25 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen

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