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All 199 Playa del Carmen hotels

Secrets Capri Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #25 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
RoyLorraine London, United Kingdom
  • Reviews (4,691)
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4,691 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,051)
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English first
London, United Kingdom
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 10 nights with Virgin Hols Positives. The Romantic Dinner on the beach was Fabulous . Both Hugo and Omar made the experience very special . All the staff are really friendly . All the resturants on site have great food and choice , the Piña Coladas are the best ever. The coffee shop , coco. Is... More

Was this review helpful? Yes 1
Centertown, Missouri, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We spent 6 wonderful days at Secrets Capri earlier this month. What a great place! The staff is awesome. Everyone so friendly and ready to help you in any way. Food was good and the service was awesome. We had an ocean view room. The room was fantastic and the balcony gave us a beautiful view of the ocean. The... More

Was this review helpful? Yes 1
Auburn, Alabama
1 review
5 of 5 stars Reviewed yesterday NEW

We just got back from our 7 day honeymoon and we couldn't have been any more pleased with the hotel or service. The staff was extremely nice and helpful. The food was great and they did provide top shelf alcohol. Our room was cleaned and everything was restocked on a daily basis. The entertainment staff really made the entire week... More

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Flora, Mississippi
2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I took our honeymoon to Secrets Capri in June. Neither of us had ever been to an all-inclusive before, so we didn't have much expectation. After visiting Secrets Capri, I don't think we would ever go anywhere else. Our housekeeping service was wonderful. Halfway through the week, my husband filled out the survey they gave us about... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We just got back from a five day four night stay at Secrets Capri and it was a great vacation! We went for our five year anniversary. We have been to secrets maroma beach, and secrets silversands before this, and I'll say Capri would be my second choice behind Maroma but before Silversands. Maroma is number one because of their... More

Was this review helpful? Yes 1
Godalming, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Just got back from our second holiday here in 12 months - my husband and I last visited in September 2013. Some of the pool towels may be a little frayed but overall the place is just great. The staff are endlessly helpful and friendly; the food is very good; premium brand alcohol is available (but ask if you want... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Beautiful hotel, a little bit of paradise. Service wonderful. Room great. Did not like the fact I was conned into wasting a whole day of my holiday at their sister hotel being roped into a timeshare. We nearly went for it. They have a great sales pitches to get your money.(they are highly trained !)This spoilt our holiday for us.... More

Was this review helpful? Yes 1
Arlington, Virginia
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After looking at countless reviews for all inclusive hotels in the greater Cancun area, we settled on Secrets Capri because we were able to get another night and day for the same price as it was for 5 nights at other places. I traveled with two of my friends and the quality and luxury were really important to us. Secrets... More

Was this review helpful? Yes 5
Swindon, United Kingdom
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everything is amazing at this hotel. The staff, the food.the entertainment and we would not hesitate to go back. Here is one downside for me is there are mainly Americans staying there (but that is not the downside as I don't care who stay as it is nice to meet all nationalities) but it is the fact they tip for... More

Was this review helpful? Yes 3
Long Island, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My Wife and I went away for 5 nights, fist time we took a vacation this long without the kids in 20 years. We were looking for some nice alone time and to just relax. We were able to accomplish this. The hotel is very nice. Rooms are a nice size and comfortable. The staff is outstanding. From Manuel and... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(69)
  • Room service(65)
  • Ocean views(51)
  • Breakfast buffet(49)
  • Cactus Club(41)
  • Pool bar(38)
  • Very nice(37)
  • Entertainment staff(31)
  • Great time(31)
  • Italian restaurant(31)

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

4,588 photos of this hotel

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Dining (395)
Pool/beach area (1096)
Hotel & grounds (852)
View from room (253)
Room/suite (569)
Bathroom (57)
Videos (9)
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All management photos (37)
Hotel & grounds (9)
Pool/beach area (5)
Family/play areas (2)
Dining (9)
Room/suite (2)
View from room (4)
Other (6)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#17 Spa Hotel in Playa del Carmen #17 Top resorts Hotel in Playa del Carmen #20 Luxury Hotel in Playa del Carmen #22 On the Beach Hotel in Playa del Carmen #26 Family Hotel in Playa del Carmen #39 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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