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All 199 Playa del Carmen hotels

Secrets Capri Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #20 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Margaret9798 Oak Harbor
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4,925 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oak Harbor
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed today NEW

We stayed for 7 nights at Secrets. What a wonderful place to stay. We didn't do any excursions, and stayed by the pool everyday. We did get a chance to feed the angel fish in the gulf which was so cool. The staff are incredible always saying hello to you and asking if there is anything they can get you.... More

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Newark, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a great stay, awesome staff,excellent service,excellent food. Pool staff was great ...Charlie was t-totally awesome, always friendly, answered any questions, great guy! Room was great, never received bathrobes or slippers. Isabel in the riviera buffet is great! Be sure to see Antonio and Viktor in there too, met your every need. The Euphoria show was amazing! If there... More

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Mundelein, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our third visit to Secrets Capri was just as wonderful as the first two visits! What a great staff. Our beach service guy, Moses, was most attentive, friendly and all around great guy. He couldn't do enough for us. He's a keeper!!! Laura, Daniel and Umberto at the lobby bar were so congenial to all customers and made you feel... More

Was this review helpful? Yes 1
Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed in August for our Anniversary. We had a wonderful time. The resort is a bit small but welcoming. The room was very nice, the bed is very comfortable. They include all the basic amenities: body wash, shampoo, conditioner, lotion and even sunscreen if you ask. We enjoyed the on site activities and entertainment. The entertainment... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hot tub by the pool could have been a little cleaner. This is why I only gave cleanliness a 4. The rest of the hotel was spotless. Other then that the place was fantastic. Service, food and rooms were all great. Would highly recommend to others.

Was this review helpful? Yes 1
Florissant, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first trip to Mexico, While I had researched the resort and felt confident in our selection... there is always that "what if" concern. I can say with complete enthusiasm the resort not only met my expectation it exceeded. The Rooms were Awesome, clean and well maintained. Everything in the room was up to date. The housekeeping staff... More

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Was this review helpful? Yes 3
Haverhill, Massachusetts, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just had a recent vacation/honeymoon at Secrets Capri and felt that I lived a dream. The resort was fantastic with every amenity I would want, the food (oooh the food), the drinks, the beach, the pool, the service, the spa, the entertainment it was all amazing. I have done all-inclusive vacations in the past and enjoyed them but decided to... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Troy, Michigan
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From start to finish - this was an excellent celebration. We were there during the Labor Day week. Excellent staff, excellent food and the facilities were beautiful and clean. We will plan another anniversary celebration at the Secrets Capri. We loved every minute of our time. This was definitely one of our best trips ever.

Was this review helpful? Yes 1
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

just returned from a two week stay at the 'Capri' - we loved it. We have used Sandals Resorts for the past ten years and this is comparable in many ways. The most memorable thing will be the staff. They are genuine and pleased to give great service every time. Pros: The staff - all of them, but particularly the... More

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The always friendly and helpful staff at Secrets Capri made our stay a wonderful and relaxing experience. We were very impressed at the genuine jovial nature of every employee in every department. This was our second stay at Secrets Capri and we will most definitely return. The food was excellent, the facilities were well kept and our room was comfortable... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(69)
  • Room service(65)
  • Ocean views(51)
  • Breakfast buffet(49)
  • Cactus Club(41)
  • Pool bar(38)
  • Very nice(37)
  • Entertainment staff(31)
  • Great time(31)
  • Italian restaurant(31)

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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