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Secrets Capri Riviera Cancun

Travelers' Choice award winner
GreenLeadersBronze level
4.5 of 5
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Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Secrets Capri Riviera Cancun
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Ranked #20 of 201 Hotels in Playa del Carmen
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
Kristen A Chicago, Illinois
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed yesterday NEW

Impressive! I am so glad that I chose Secrets Capri as the resort for my first visit to Mexico and first time staying at an all-inclusive. This wonderful place has everything you could ever want in a resort and a vacation! The resort and grounds were absolutely stunning! It's a smaller property, but I found this to be much more... More 

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Frankfort, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Secrets Capri Riviera was such an amazing experience! The resort is gorgeous, safe, and clean. You were never hungry and you always had something to explore. As well, it was easy to get off the resort to explore downtown Playa, which is also gorgeous! Cab fare to downtown Playa was between $21-22 and it takes about 20-25 minutes to get... More 

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Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Overall, I would recommend this resort to the more budget-conscious traveler. Though, I did stay at the Secrets Silversands last year and found that resort to definitely be a step up in service and the pool from this resort. The service during check-in for me was excellent; however two other girls in my party received sub-par service with incorrect information... More 

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Fort Worth, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

Had a great time at Secrets. The only negative is that there is never really relaxing coolness. The lobby and rooms are steadily 80 degrees. Wait staff is very friendly and nice accommodations and food.

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Was this review helpful? Yes 1
Clayton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I booked this location as a Honeymoon. Loved it! Not top of the line, but we knew that getting into it. Was still a great place and lots of fun. Staff was always professional, food was great, room was always clean & comfortable and kept stocked for us. Some nice touches were added for us when they... More 

Was this review helpful? Yes 2
5 of 5 stars Reviewed 3 days ago NEW

We just left Saturday July 25th 2015 after spending a wonderful week at resort. The resort was beautiful and extremely clean. The staff worked non stop to make sure everyone and everything was taken care of. Yes there was some sea weed issues but that had nothing to do with the resort. It's only been an issue the last 3... More 

Was this review helpful? Yes 1
Los Angeles, California
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have done Sandals but this was my first Secrets experience. Upon arrival they really know how to seduce the weary traveler. Cold washcloth and champagne....ahhhhh…thank you. Then you get taken aside by a concierge who goes over everything the hotel has to offer. GREAT! Then he launched into the "opportunity" to "tour" another Secrets property with a free breakfast.... More 

Was this review helpful? Yes 10
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. We sincerely regret that your stay was not what you expected. We would like to comment that all of the feedback is addressed to the involved department. We will also address your very valuable comments with the UVC staff to let... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

I have just spent a wonderful week at Secrets Capri Riviera Cancun. The staff were so friendly the whole time and would do anything to help you enjoy your stay. We had room 335 which was on the top floor on the north side facing the tropical trees. This was a quiet room away from the hubbub of the pool.... More 

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Was this review helpful? Yes 2
Boston, Massachusetts
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We had an amazing time at Secrets Capri! We stayed this July 11-18th. The hotel and service were TOP NOTCH. The Pros: Beautiful rooms, beautiful resort and amenities. I can't say enough about how amazing the staff was, they treated you like royalty. The food selection was pretty good as well. Awesome breakfast selection with a mimosa and bloody mary... More 

Was this review helpful? Yes 2
Cedar Park, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This resort was everything we were looking for! The moment we got off our van from the airport we were greeted with cold scented towels and champagne. Anytime you encountered any service member they stopped and greeted you and were always looking to help in you in whatever fashion possible. I could be walking down the hall and a maid... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that you had an amazing experience at our resort. It is very gratifying for Secrets Capri Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor. Thank you for your great comments about the service provided by the... More 

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