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Secrets Capri Riviera Cancun

4.5 of 5 Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Secrets Capri Riviera Cancun
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Secrets Capri Riviera Cancun
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5,293 reviews from our community

Traveler rating
    3,433
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    397
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville, TN
2 reviews
1 of 5 stars Reviewed today NEW

Long time traveler, first time reviewer. Shocked at the ratings of this place - 2 stars too high!! Stayed here for 4 days in December 2014. This place is disgusting. The smells of mildew, mold and sewage follow you everywhere. The food is horrible - nothing remotely close to fresh. The sodium/preservatives took instant effect on me and my girlfriend... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

This resort has some of the best service I've experience d. The dinner was great and so was the staff. The only thing I suggest is that they put alcohol in the mini bar. Our mini bar only had beer water and juice. But they did greet us with a bottle of champagne on the first day. Overall it was... More 

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New Jersey
Top Contributor
64 reviews 64 reviews
22 hotel reviews
145 helpful votes 145 helpful votes
1 of 5 stars Reviewed yesterday NEW

This is the second time I am writing my review for Secrets Capri my first one was rejected by TripAdvisor. If you look at my profile you will see I have all very fair reviews, I have been many places on this earth and at last count over 43,000 people have read my writings on this site alone and it... More 

Was this review helpful? Yes 1
Alexandria
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort is tops on our list! We returned to find familiar faces and the same level of outstanding service we received previously. The location is key to our satisfaction - easy plane flight, proximity to the airport, and the overall location on the coast. Each sunrise melted away the stress brought with us from the States...eventually, the coffee on... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued customer, It is quite a pleasure to read you had a star trip with us recently. Happy to hear you loved the food and the areas. Wish that you could join us again soon. I am sure many will love to read about your experience and make the right choice as you did. Should you need further please... More 

Weathersfield, VT
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

just back from 5 nights at Capri… While very beautiful, the resort was showing a bit more wear than other Secrets we've been to (Silversands & Vine), but they were just finishing repainting externally & it was a nice refresh. We got upgraded from Partial Oceanview to Oceanview free of charge upon arrival- room 533 dead smack in the middle... More 

Was this review helpful? Yes 1
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued guest. First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit. We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing... More 

Manchester, Connecticut
Top Contributor
83 reviews 83 reviews
14 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

OVERVIEW My boyfriend and I visited Secrets Capri October 11 – 18th. We are 31 years old and traveled from Connecticut. This was our first time at an all-inclusive resort. We chose Secrets because it has a solid reputation and the same offerings of Sandals but at half the cost. We chose Capri because we wanted the opportunity to actually... More 

Was this review helpful? Yes 6
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued guest. First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit. We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing... More 

Monticello, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

We just returned from Secrets Capri.The staff was wonderful,whatever you needed they went out of their way to provide.The food was very good,never had any bad food at all.The beach was kept clean, and the staff was always working to keep it that way.Our room was kept spotless and fridge was always full.We enjoyed our 7 days very much and... More 

Was this review helpful? Yes
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued customer, It is quite a pleasure to read you had a star trip with us recently. Happy to hear you loved the food and the areas. Wish that you could join us again soon. I am sure many will love to read about your experience and make the right choice as you did. Should you need further please... More 

Danville, Virginia
1 review
3 of 5 stars Reviewed 3 days ago NEW

I traveled with my family (a group of 30) for my sisters wedding. I was extremely disappointed. The rooms all stunk to high heaven and they definitely needed some minor repairs that would have gone a long way. The rooms smelled so bad there was actually an incense burner in each room! The service was great from the resort staff,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued guest. First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit. We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing... More 

Red Oak, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you want a quiet, relaxing, romantic place to get away - this is the place! If you want to bring a group and create your own party of fun - this is the place! If you want to bring your parents for a quiet vacation - this is the place! We can't say enough about Secrets Capri. Some reviews... More 

Was this review helpful? Yes 4
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued customer, It is quite a pleasure to read you had a star trip with us recently. Happy to hear you loved the food and the areas. Wish that you could join us again soon. I am sure many will love to read about your experience and make the right choice as you did. Should you need further please... More 

Williamsburg
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Secrets Capri had great food, drink and service. The hotel was petty but could use a little TLC. Rooms smell of mildew are the loudest we have ever been in. We have stayed in many all inclusive resorts; this resort could have ranked in our top three if the following were not constants: 1. It is part of a vacation... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued guest. First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit. We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(69)
  • Room service(65)
  • Ocean views(51)
  • Breakfast buffet(49)
  • Cactus Club(41)
  • Pool bar(38)
  • Very nice(37)
  • Entertainment staff(31)
  • Great time(31)
  • Italian restaurant(31)

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#13 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#25 Family Hotel in Playa del Carmen
#39 Romantic Hotel in Playa del Carmen

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