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All 199 Playa del Carmen hotels

Secrets Capri Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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87%
Ranked #24 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Amber F Norwich, United Kingdom
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4,795 people have reviewed this hotel

Traveler rating
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    1,095
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,093)
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English first
Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

My new husband and I spend 10 nights here on our honeymoon. It was all we were hoping for and more. We got a free upgrade to a poolside room, which was lovely when we sat at our terrace for breakfast or to watch the water show! The whole hotel was kept very clean and there were always staff around... More

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Huntley, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have one more week here at Secrets Capri. Not one negative thing to say. Staff is amazing. Miriam in member services does a great job. Chief concierge Roralando goes over and above. At Portifino be sure to ask for Jamie. Mario and Noe are great. Food is very good and room is beautiful Caesar keeps it spotless.

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Miami, Florida, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

The resort is top notch. We (my wife and I) were greeted warmly and taken to the lobby bar for our first drink.Beauty around every curve, the resort is immaculately clean. The weather was wonderful, the food was good. Secrets Capri does have activities galore, you can do as much or as little as you want.They also had shows in... More

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Southlake
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful time at Secrets Capri. Our room was upgraded to a pool side, ocean view on the top level so we could see the ocean from our balcony and view all pool activities, yet we were protected from the sun by beautiful, tall palm trees. The staff was very friendly and accomodating. Pool service was great and... More

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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a fantastic hotel! Staff can't do enough for you, always greeting you with a smile and taking the time to remember your name. Good choice of restaurants, for all inclusive it's pretty decent. There's an Italian (good food, not Italian!), seafood (okay), Thai (okay), a good selection in their buffet and the steakhouse changed to a Mexican restaurant on... More

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STL
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had a ton of fun at Secrets Capri. We traveled with 4 other couples and everything went very smooth and we could not have had a better time. We were pleasantly surprised with how nice the rooms were. The staff here is EXCELLENT! We were taken great care of the whole week and enjoyed all the people who work... More

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Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW

Had a wonderful experience with our 7 night stay for my sister's wedding. Service was friendly and timely. Entertainment staff was super friendly and funny. We especially enjoyed the company of Wendy and Al. Also, the pool bartender Luis was always very quick with service and super friendly.

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dixon Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I gave this resort a Very Good grade because, Secrets Capri is a beautiful resort! The property is very well kept and the staff does their best to meet your every wish. I especially like ONLY needing a reservation for the Japanese hibachi table dinner. All others are as available. I will say the closing of the steak house and... More

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Martinsburg, West Virginia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Secrets Capri has outstanding customer service; by far it's the best we've ever been treated at any resort we've ever stayed at. We're Disney Vacation Club members and the service at Secrets even exceeds Disney! Every person, from the front desk to the maids, waiters, bar staff, and housekeepers are all very friendly and go out of their way to... More

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Red Oak, Texas, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Let me start off this review by saying that Secrets Capri is absolutely one of the most amazing resorts we have ever been to! Amazing enough for us to be repeat visitors in 2 years! We are frequent travelers to Mexico (10 visits since 2012) and of all the resorts we have been to, this is definitely one of the... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(69)
  • Room service(65)
  • Ocean views(51)
  • Breakfast buffet(49)
  • Cactus Club(41)
  • Pool bar(38)
  • Very nice(37)
  • Entertainment staff(31)
  • Great time(31)
  • Italian restaurant(31)

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#17 Top resorts Hotel in Playa del Carmen #18 Spa Hotel in Playa del Carmen #20 Luxury Hotel in Playa del Carmen #22 On the Beach Hotel in Playa del Carmen #26 Family Hotel in Playa del Carmen #39 Romantic Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
Number of rooms
290

Questions & Answers

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