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All 199 Playa del Carmen hotels

Secrets Capri Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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87%
Ranked #23 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Katy S
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4,707 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,056)
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English first
2 reviews
5 of 5 stars Reviewed yesterday NEW

We were just here for a friend's wedding and had an absolute blast. Really enjoyed the daily poolside lunch buffets. The Japanese restaurant was very good too. Staff was great-especially Moises who took great care of us !

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1 review
5 of 5 stars Reviewed yesterday NEW

The hotel was super clean, all of the staff were over the top friendly and went out of their way to make sure we were happy. The food was fantastic. We couldn't ask for a better, more relaxing, carefree, fun vacation!

Review collected in partnership with this hotel

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Chesterfield, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

We thank you for the fabulous service. From the first step on the property we felt welcomed and pampered. The staff cannot do enough for you, even coming up with unique solutions to any situation you might have. The food was wonderful, the beach was beautiful. Did not want to leave and can't wait to go back. A special thanks... More

Review collected in partnership with this hotel

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Ofallon
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Special thanks to all the employees that work to create a fantastic experience. The resort is in great condition. All of the Staff in every department do a great job. From the front gate to the waters edge, EXCELLENCE. Al, Wendy, Nery, Victor, Nancy. The staff that greeted was at the front entrance are great.

Was this review helpful? Yes 1
Scunthorpe, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We chose this resort after reading all the positive reviews on Tripadvisor. We are so pleased we did. The resort was spotlessly clean and all the staff are so friendly and helpful all the time. Our room was beautiful, with great views. The entertainment team work hard throughout the day with many different classes for those who want to participate.... More

Was this review helpful? Yes 3
Belleville
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had an awesome time. Charlie was a fabulous waiter on the beach and Wendy was very friendly with resort activities. Resort was very clean, staff were very polite and attentive, and the food and drinks were delicious. Our only concerns were that there are vendors on the property (not in the gift shop) that sell items for additional costs... More

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Wickford, Rhode Island, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Flipping through a brochure for Secrets Capri, it looks too good to be true. Up close, the resort keeps every photographic promise. The hotel and grounds are beautiful and very well kept, and the staff is phenomenal. From waitstaff to housekeeping, everyone is friendly and helpful, and it really does feel like a home away from home - true to... More

Was this review helpful? Yes 4
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued guest. Thank you for choosing Secrets Capri Riviera Cancun and for the wonderful description of your recent experience. Rest assure we will do our very best to work and improve the areas of opportunities. We apologize for the wrong information situation about gluten free options. We will make sure our staff is well informed and that our offers... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We loved our experience! The service was absolutely fantastic, and the entertainment crew does a great job of setting up things to do each day so the guests have a little variety from day to day. We loved Portofino for dinner (I think my friends and I ate there 5 times...). This hotel is a definite "repeat" for us!

Was this review helpful? Yes 2
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued guest. A repeat guest is what we look for, welcome to the Secrets Capri family! It was a pleasure to have been a part of your vacation and help create memories. That is part of the amazing experience that you are to have in Capri. Thank you very much for leaving your comments, we are very excited to... More

Dallas, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my first real vacation in over five years. It was like a trip to paradise! The food and drinks were amazing! The entertainment was also very fun--the "entertainment team" guys were so friendly. They also had fun outdoor activities like kayaking. The place was always super clean. Everyone, from the bell boys to the chefs to the wait... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued customer. We are very happy that you have enjoyed your stay and you were kind to leave your experience comments. Noting better than to hear from our clients directly their decision was worthwhile. Hopefully we have the luck of having you again in the near future. Best regards. Jose Luis Alvarez E-Concierge info.secrc@secretsresorts.com Secrets Capri Riviera Cancun. More

Philadelphia, PA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

This resort is amazing!! The entertainment staff is unbelievable with them all being my favorites. Paco, Al, Victor, Nery, Wendy and Amy were amazing with all kinds of energy and excitement about what they do. The pool bar service with Juan is amazing and works so diligently. I wish I could stay all year long. This place does a great... More

Was this review helpful? Yes 1
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review

Dear valued guest. Thank you first of all for taking the time to post your comments. We appreciate your trust to give us the opportunity to host you. We hope you can soon return and relive a much better experience once again! Best regards. Jose Luis Alvarez E-Concierge info.secrc@secretsresorts.com Secrets Capri Riviera Cancun More

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Hotel Summarization (Beta)

What travelers say

  • Very good(69)
  • Room service(65)
  • Ocean views(51)
  • Breakfast buffet(49)
  • Cactus Club(41)
  • Pool bar(38)
  • Very nice(37)
  • Entertainment staff(31)
  • Great time(31)
  • Italian restaurant(31)

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Top resorts Hotel in Playa del Carmen #17 Spa Hotel in Playa del Carmen #19 Luxury Hotel in Playa del Carmen #21 On the Beach Hotel in Playa del Carmen #26 Family Hotel in Playa del Carmen #39 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
Number of rooms
290

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