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Secrets Capri Riviera Cancun

Travelers' Choice award winner
GreenLeadersBronze level
4.5 of 5
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Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Secrets Capri Riviera Cancun
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6,329 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my first all inclusive and I was sold. If they are all like this, I will never go back to regular hotel stays. The service was really on point, the food was overall good and quality and I would highly recommend. The entertainment was a little cheesy at times, but still brought a laugh. The beach is on... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Edinburgh
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a wonderful place we had such an amazing time at Secrets Capri Riviera. From the very minute you get out of the transfer the staff are waiting with a hot flannel and glass of sparking wine. The food, staff, rooms, concierge, bell boy and especially Charlie our pool waiter were the best every, thank you too all of you.... More 

Was this review helpful? Yes 1
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a small resort with many things to do! The pool is great and the staff is amazing everyone is so friendly! I'm from New York and can say that the food is great! They do love their cheese though. the only complaint I have is with the air conditioning in the rooms it wasn't cool and it was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 5 days at Secrets Capri, and my husband and I had a wonderful time. The food was amazing, staff was great and we met some wonderful people. Like many of the other reviews stated, the air conditioning in the room was not the best, especially on a 95 degree day.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripdavisor. We value our guests’ feedback because this is the way we can be aware of our distinguished guests experiences, and it gives us the opportunity to improve our service. It´s very pleasing to know you had an overall great time at our resort. We wish to have the... More 

Plainville, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I wanted for nothing. Most comfortable bed I ever slept in. Great service, good people, beach was disappointing because of seaweed but they worked hard to keep up with it. Thanks secrets I'll be back.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripdavisor. We value our guests’ feedback because this is the way we can be aware of our distinguished guests experiences, and it gives us the opportunity to improve our service. It´s very pleasing to know you had an overall great time at our resort. We wish to have the... More 

Oil Springs
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fabulous vacation. Exceeded all of our expectations in all areas! Will definitely return. The resort was beautiful, the employees and service was top notch, and the food and drinks were unbeatable. Would recommend to anyone.

Review collected in partnership with this hotel

Was this review helpful? Yes 5
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that you had an amazing experience at our resort. It is very gratifying for Secrets Capri Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor. Our whole team is looking forward to welcome you back! Kind regards,... More 

Glendora, New Jersey
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff was really polite and helpful! The pool was great! KID FREE!! The dinner on the beach was great, it's a must try! The night time shows were good and I liked that there wasn't a lot of younger kids running around acting wild. If I had money every year to go stay there I would in a heartbeat.

Review collected in partnership with this hotel

Was this review helpful? Yes 5
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that you had an amazing experience at our resort. It is very gratifying for Secrets Capri Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor. Our whole team is looking forward to welcome you back! Kind regards,... More 

Akron, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this resort for our honeymoon and it was amazing. The resort is absolutely beautiful! The staff is so helpful and friendly. (especially Juan the bartender and Yoshi in entertainment) The food was delicious, especially the italian restaurant! Seaweed was really bad but the staff worked hard to try to keep up with it. We will definitely return... More 

Was this review helpful? Yes 4
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear guest, Thank you very much to take the time to write a review about your experience at Secrets Capri Riviera Cancún and thank you for choosing us to spend your honeymoon. It's a great pleasure to read that you have enjoyed your stay in our resort, especially the service and the restaurants. We will share your great review to... More 

League City, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a wonderful, relaxing vacation. The entertainment was fabulous! We really enjoyed the shows by the pool. The sax player; four tenors; and acrobats were unbelievable. In the bar lounge, we enjoyed listening to Jaime on the piano. Hugo made our romantic dinner on the beach a special occasion. Charlie waited on us like kings & queens during the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that you had an amazing experience at our resort. It is very gratifying for Secrets Capri Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor. Our whole team is looking forward to welcome you back! Kind regards,... More 

Sudbury, Canada
Level Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort has lots to offer in terms of restaurants, fun activities by the pool and friendly staff. The only turn off (like all resorts) were the people that sat at the swim up bar all day and never left. You know what that means. There are nice beaches to walk in and the food quality was excellent. It was... More 

Was this review helpful? Yes 3
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear guest, Thank you for choosing to stay at Secrets Capri Riviera Cancún and for taking the time to write such a great comment about our resort. We are so glad to learn you had a wonderful time at our resort. Thank you for sharing with us your experiences through Tripadvisor and we hope to be able to serve you... More 

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