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Secrets Capri Riviera Cancun

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GreenLeadersBronze level
4.5 of 5
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Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Secrets Capri Riviera Cancun
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7,142 Reviews from our TripAdvisor Community

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Muskegon, MI
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you’re suspicious of all the the glowing reviews about the Secrets Capri, as I was, I’m here to tell you that this is a lovely space to be for a vacation. That staff is outstanding, the grounds (while getting a little long in the tooth) are well cared for and meticulously kept. Here are some observations that I haven’t... More 

Helpful?
4 Thank TomSMuskegon_MI
Denver, Colorado
1 review
3 of 5 stars Reviewed 2 days ago NEW

Here is the lowdown: Pool not heated so in the winter it's pretty cold. the ocean is a bit warmer. Portofino restaurant is great. hot tub not a hot tub - lukewarm tub older, needs upgrade beach eroded - photo on website not accurate VIP membership presentation too long. pushy, it's a scam. understaffed poolside wait staff activity staff nice... More 

Helpful?
Thank nancyfing17
Alberta, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Our vacation started looking for our ride from the airport for over an hour with no help from the resort. It then became a nightmare when we arrived at resort and were told we had no reservations[frightening when your in a foreign country and have no room].After awhile they discovered that we were booked for next year but the good... More 

Helpful?
Thank James S
Dell Rapids, South Dakota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Loved our time at Secrets Capri. The Entertainment team of Olga, Ola, Caeser, Elizabeth and Yoshi were the greatest. Each day there was something enjoyable to do and each of the team were fun, outgoing and remembered our group of 16 names. Freddy at the omelette station is the best! He always had a big smile on his face and... More 

Helpful?
2 Thank jjlebrun
Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Having stayed at other secrets properties we knew we wanted to try another and that lead us to Capri. While, overall we are not fans of the hard push, at check in, to tour other properties or upgrade our rooms or romantic dinners, the staff is incredibly professional and respectful. We were not disappointed in our choice to stick with... More 

Helpful?
1 Thank mardaw1128
Cooperstown, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This was our first time in an all inclusive. The wait staff in the restaurants and the pool area was wonderful. You are treated like royalty. the entertainment staff went above and beyond our expectations. They have activities for everyone. They make you feel like they really want you to join in with just the right about of asking without... More 

Helpful?
1 Thank Barbara M
Lewistown, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We really liked the size of the resort! The restaurants were great, but sometimes a rather long wait to get in as we had a group of 6. The international buffet was pretty amazing as a backup. They had a really great variety of entrees. I loved breakfast at the cactus cafe with Floriberto ( not sure I have that... More 

Helpful?
Thank Nancy K
Altamont, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I'm going to try to summarize our stay as well as I can. The staff was great and mostly enthusiastic about their jobs. Our room was great and we had absolutely no issues with our room being cool enough. As far as food, there is a great variety and I'm a picky eater. The beach is smaller but the ocean... More 

Helpful?
Thank bstone7
Bentonville, Arkansas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We have visited many all inclusive hotels through out Mexico, Dominican Republics, Puerto Rico and this resort is in our top 2. This is an all adult only resort. From the choice of food, drinks, pool service and excellent customer service. Love the fact this resort is small compare to other all inclusive resorts. Almost the entire staff know your... More 

Helpful?
2 Thank Jae S
Pasadena, Maryland
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have a lot of random thoughts. Please excuse my scattered brain! -The resort is absolutely gorgeous. Clean and classy but not overdone. The rooms are spacious and beautiful. -The staff is exceptional. So friendly, happy to be there, and happy to make you happy. -The restaurants are great! Buffets, fine dining, or poolside snacks. Food is really good. Breakfast... More 

Helpful?
2 Thank Julie_Leda
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