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Secrets Capri Riviera Cancun

4.5 of 5 Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Secrets Capri Riviera Cancun
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Secrets Capri Riviera Cancun
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5,436 reviews from our community

Traveler rating
    3,527
    1,228
    407
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We traveled with friends January 17 to 27. We travel a lot and have a bit of experience. Secrets as a chain has amazing customer service and this whats brings us back to their properties. We made a connection with buffet hostess Isabel, waitresses Ruth and DImas and our beach waiters Carlos and Oscar. The entertainment team was very good... More 

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Bella Vista, Arkansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our first visit to Mexico and we did our homework. We chose Secrets Capri and they absolutely exceeded our expectations. Miguel made our dinners at Oceana very special. Service was superb but he took it to next level. We stayed 1/18 through 1/23 with perfect weather. We already know we will go back. Our goal was to cheat... More 

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Fargo, North Dakota
Contributor
12 reviews 12 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

In December, I reviewed Secrets Playa Mujeres, which is fabulous. That being said, in this review of Secrets Capri, I can't help but compare our experience to Secrets Playa Mujeres. Rooms: The rooms are very nice. We had a jr. suite ocean view on the fourth floor. I have nothing bad to say about the rooms, except that one afternoon... More 

Was this review helpful? Yes 2
Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at Secrets Capri from January 17-24. This is our 9th trip to a AI, so we have plenty to compare to. This resort rates as one of our favorites. This resort is small, but that is what we look for, you don't have to ride on a cart to get to your room or to a restrauant. You... More 

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Steele, ND
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Jan. 20-27, 2015 with two other couples and loved it. We have stayed at other AI's in the area and this one is one of the top two. Here's an honest review of the resort. I am not a very picky person. Every place will have its pros and cons. It was nice to have free wifi... More 

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De Pere, Wisconsin
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We saved for several years for our 10 year anniversary trip so anticipation was high! This being our first major trip sans children and out of the country, we were hungry for people to trust to guide us through our first few days. Our shuttle driver from the airport confirmed what so many others had said about avoiding getting sucked... More 

Was this review helpful? Yes 3
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripdavisor. We value our guests’ feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service. Thank you for your remarks about the staff. We will share your valuable observations with the operations committee. We... More 

Harmony, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

My Now-Husband & I had never traveled out of the country before let alone to an all inclusive resort. The Secrets chain came highly recommended to us by friends, family, and our travel agent. We choose Capri because we liked it's smaller size but it still had all the restaurants and options we wanted. We are VERY PLEASED with our... More 

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Clifton Park, New York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed January 19 - 24, 2015. The resort is only 35 minutes or so from the airport which is great and very little traffic. The resort itself is beautiful. It is very clean and the staff is extremely polite. I didn't feel as though they expected a tip every time they did something for you. We have experienced that... More 

Was this review helpful? Yes 2
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback from your recent stay at Secrets Capri Riviera Cancun. We are pleased to read you had a great time at our resort. All the comments are addressed to the resort staff in order to let them know our guests thoughts. Thank you for your feedback about the service in general. We very... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I traveled with my husband and 4 other couples ranging in age from 33 to 40. We had a fabulous time and were very pleased with the resort! The service was exceptional (Oscar who served drinks and food by the pool), and the entertainment staff was great (Pamela and Hector especially). We were there from Jan. 16-21 and had excellent... More 

Was this review helpful? Yes
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that you had an amazing experience at our resort. It is very gratifying for Secrets Capri Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor. Thank you for your comments about food, drinks and the service provided... More 

Holyoke, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at Secrets Capri January 10-17, 2015 with another couple and had a great time!!! It is a smaller resort and I think that makes it feel more intimate. We went to visit Maroma, which is much bigger…I feel like I could get lost there!! Don’t fall for their invitation to visit Maroma– they tell you it’s only for... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(67)
  • Room service(63)
  • Ocean views(50)
  • Breakfast buffet(48)
  • Cactus Club(38)
  • Very nice(37)
  • Pool bar(37)
  • Entertainment staff(31)
  • Great time(29)
  • Italian restaurant(29)

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#13 Spa Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#25 Family Hotel in Playa del Carmen
#39 Romantic Hotel in Playa del Carmen

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