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Secrets Capri Riviera Cancun

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Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
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Secrets Capri Riviera Cancun
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Secrets Capri Riviera Cancun
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5,631 reviews from our community

Traveler rating
    3,664
    1,267
    420
    187
    93
See reviews for
231
3,681
59
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
1 review
5 of 5 stars Reviewed yesterday NEW

Drinks in the pool bar, drinks on the beach, a staff who attentively wait on you, this place was easy-living. We felt very cared for with several people who went out of their way to help us out. My fiance and I got engaged at a dinner on the beach with a waiter who seemed more than happy to take... More 

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West Stockbridge, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We celebrated my husband's 60th birthday at Secret Capri. We loved the resort, the food, the service. the staff were all great. Alfredo at the reception desk seemed to be there whenever we needed something. Mauricio at the pool/beach made sure we were taken care of. We loved the Bali bed on the beach. Adan at Himitisu restaurant was so... More 

Was this review helpful? Yes 1
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear guest, Thank you for taking the time to share your comments regarding your recent stay in Secrets Capri Riviera Cancun with us through Tripadvisor. We are go glad to read your wonderful review about the resort, the food, the service and the staff. We will share your feedback with the entire staff, especially with Alfredo, Mauricio, Adan and Orlando.... More 

Ransomville, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a great time. You can be as busy or as relaxed as you wish. There are fun activities going on out by the pool, but they are not so distracting that you cannot just relax in your beach chair. The food was great and there were many choices. All the staff were super friendly and accommodating.

Was this review helpful? Yes
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear guest, We wish to thank you for your nice words and appreciation of our resort and service. We are glad to hear you had a good experience. We are so happy to read that you enjoyed your stay at Secrets Capri Riviera Cancun. We will share your great feedback with the entire staff. We really hope to have the... More 

San Antonio, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

One of the best places I've stayed. Great service and very good food for all inclusive. Wonderful treatment by all the staff. Nice sized resort ... Not too big. The beach is small but the pool is nice. We didn't spend too much time on the beach. We upgraded to an ocean front room which we loved. Worth the money.... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just spent a beautiful week here with my husband and friends. All the people who worked at the resort were friendly and gracious. The rooms were spacious and thankfully had air conditioning. The shower had more water pressure than my own home, love that! My only complaint of the entire resort was that because all the floors in the rooms... More 

Was this review helpful? Yes 1
Rochester, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our family goes to the Riviera Maya once a year and rotates resorts.. We had our 90 year old mother with us and we were concerned about the location. Well it was perfect. We got 2 rooms side by side with patios on the ground level. In front of the rooms was a small grassy area and then sidewalks to... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My vacation with my family at secrets Capri was amazing ! The staff was so helpful, nice and the service was the best ! Entertainment team made the vacation exciting and fun. Food was delicious especially the riviera buffet. The staff made our vacation filled with laughter and fun. Rooms were clean and service was great. I loved it and... More 

Was this review helpful? Yes 1
Winnipeg, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we had a great time at Secrets Capri, we spent two weeks there and have nothing but good things to say. Food was excellent, rooms were clean and the staff was very friendly. Would definitely recommend!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We stayed here from 3/14/15 - 3/21/15 - booked a jr suite ocean view , had great view of POOL for first 2 days ! Was lied to by the conceirge , ended up costing me about $360.00 and a bottle of Tequila , because he didn't want me to check out a different vacation property . Instead he apparently... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Newhaven, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have just returned from 14 nights at the Secrets Capri Resort in Cancun and although we had a lovely holiday, the weather was perfect and the hotel was ‘nice’, there are quite a few things at the hotel which we were not very happy with – especially as this holiday was not cheap! These are the following issues we... More 

Was this review helpful? Yes 6
SECRC-EConcierge, e-concierge at Secrets Capri Riviera Cancun, responded to this review

Dear guest, Thank you for taking the time to share your experience with us on Tripadvisor. We sincerely regret we did not fulfill your expectations. One of our main goals is to get the total satisfaction from our guests; knowing that in your case this was not fulfilled is very disappointed to us. We very much appreciate your comments that... More 

Hotel Review Summarization

What travelers say

  • Room service(58)
  • Very good(49)
  • Ocean views(41)
  • Breakfast buffet(38)
  • Very nice(37)
  • Cactus Club(32)
  • Pool bar(30)
  • Italian restaurant(26)
  • Entertainment staff(24)
  • Great time(23)
Questions? Get answers from hotel staff and past guests. Ask a question

5,879 photos of this hotel

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Dining (525)
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Room/suite (651)
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Pool/beach area (1320)
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Hotel & grounds (1052)
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View from room (300)
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Bathroom (66)
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Family/play areas (9)
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Business center/function rooms (16)
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Amenities (96)
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Beach (26)
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Junior Oceanfront Suite (48)
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Pool (65)
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Restaurants and Bars (86)
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Standard Deluxe Ocean View Room (61)
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Standard Deluxe Tropical View Room (63)
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The Hotel (101)

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View from room (4)
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Hotel & grounds (9)
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Pool/beach area (5)
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Family/play areas (2)
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Dining (9)
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Room/suite (2)
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Other (5)
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