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Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
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Playa Maya
Ranked #22 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
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527 people have reviewed this hotel

Traveler rating
    397
    91
    21
    10
    8
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80
239
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3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Tequisquiapan, Mexico
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

Our stay at Playa Maya totally exceeded our expectations. It is right on the beach. We took the ADO bus (very nice) from the airport to the bus station on 5th and hired a bike with seats to take us to our hotel, a few blocks away to 8th street. That was fun. It was an exceptional 10 days with... More

Was this review helpful? Yes 2
St. Louis Mo
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a good value for playa del carmen. The hotel rooms are basic but clean and the staff was very helpful. The location is convenient to the nightlife, shopping and restaurants. This is not a great hotel if you expect to swim or hang out on the hotel grounds. You will have to walk to get to a nicer... More

Was this review helpful? Yes 1
Haymarket, VA
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This review is long overdue… however, noting some recent comments… I believe that I should also chime in about Playa Maya! In an attempt to keep this short (and for full disclosure), my family and friends have been staying at the hotel for the past decade… one to two times a year… when rooms are available! There are three key... More

Was this review helpful? Yes 3
Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel mainly because of the beach front location AND the numerous glorious reviews. Unfortunately, the only truthful review about this hotel is the "beach front" location. And even that, the "beach" is too rocky to the point that it is unsafe for adults, let alone kids. So, I wonder about the family friendly reviews that this hotel... More

Was this review helpful? Yes 2
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Hello, and thanks for posting your comments here, although of course we were sorry to hear that apparently our property was not a good match for your personal preferences! This was additionally quite a surprise for us, as you didn't mention any issues or concerns to us on site, and Pablo & Fernando in our reception report having asked you... More

Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a just right spot for us. Tremendous staff, laid back and friendly, Pablo is awesome, Fernando is excellent, Angelina is a cool lady, Raffi is so cool! You have a great team Good spot. I guess the owners treat their staff very well...........................See you next time

Was this review helpful? Yes 4
Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From top to bottom everything about Playa Maya is on point. From the owners, management, chefs, bartenders, servers, front desk, maintenance and cleaning crew, all are professionals and masters of their craft. If you're reading this review I'm sure you have come across Stephen Ryberg on many of the online forums and review sites, while handling public relations for the... More

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Upon arrival we were unfortunately met with extreme noise and jackhammers shaking the building from construction next door. We were told it was only for one more day and also that the hotel sent out e mails informing guests of loud construction (not true) we could not take the awful conditions and decided to relocate. We had a very difficult... More

Was this review helpful? Yes 2
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

It's an unfortunate reality that unscrupulous people can, if they want to, sign up on TripAdvisor (as this user did just yesterday) and then post whatever they want to about a property, without regard to truth or accuracy and with no possible consequences or repercussions to them. In this particular case, each sentence of this review prior to the conclusion... More

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2014

My family of 5 hasn't traveled much, so when we decided on Mexico, we didn't know whether we should go AI or not. I am SO thrilled we chose Playa Maya (based on all the great reviews here). The rooms were perfect: we stayed in the Economy Suite with kids 16, 13 and 10. It is not fancy and there... More

Was this review helpful? Yes 3
Port Huron, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 17, 2014

Stayed for 10 nights in March.. Enjoyed having a room on the water with a small balcony. Had Wi-Fi for our laptop computer to check e-mail and read our local paper from back home every morning. Had a huge bed that was always decorated with towel art each day. The mini fridge kept our water and beer cold. Walking distance... More

Was this review helpful? Yes 4
Las Vegas, Nevada, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 4, 2014

Stayed here for 5 nights with my mother, we both enjoyed it and would stay again. The staff work incredibly hard and were very helpful. Hotel is located right on the beach so entrance may be a little difficult to locate If you don't know the area. After confirming your res You will be given detailed instructions on how to... More

Was this review helpful? Yes 4
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Additional Information about Playa Maya

Address: Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Also Known As:
Playa Maya Hotel Playa Del Carmen
Playa Maya Del Carmen
Playa Maya Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style
#4 Romantic Hotel in Playa del Carmen #12 Best Value Hotel in Playa del Carmen #20 On the Beach Hotel in Playa del Carmen #20 Family Hotel in Playa del Carmen
Official Description (provided by the hotel)
Playa Maya, a boutique hotel opened in mid-2002, is located right on the beach in Playa del Carmen and just a block from 5th Avenue, the heart of activity here. Secluded location makes it a very tranquil property, providing the perfect base for exploring the nightlife of Playa and the wonders of the Mexican Caribbean, including a wealth of scuba diving, snorkeling and fishing activities, archaeological ruins of the ancient Maya at Tulum, Coba and Chichen Itza, the eco-parks Tres Rios, Xcaret and Xel-Ha, and Cozumel island and the facilities and attractions of Cancun, under an hour away by ferry and by car, respectively. ... more   less 
Number of rooms
20

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