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Playa Maya

Certificate of Excellence
Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
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584 Reviews from our TripAdvisor Community

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Traveler rating
    441
    101
    22
    11
    9
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93
268
18
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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    (171)
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Brownsville
1 review
5 of 5 stars Reviewed yesterday NEW

What a wonderful vacation!! I totally enjoyed my stay at this hotel. I was able to relax and feel that I was in a safe place. The view from my room was beautiful. I loved to wake up and have a delicious breakfast on the beach and then have a massage!! All the staff was great and the best part... More 

Was this review helpful? Yes
Sacramento, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Now that I have been home for a couple of days and the work blues have returned from vacation bliss, I wanted to write a review about my recent 10 night stay with 3 friends at Playa Maya. I can't begin to stress what an excellent crew of employees this property has..from Ricky to Juan to Pablo....(I can't remember all... More 

Was this review helpful? Yes 2
Portland, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

It's 4:00AM Playa time and 2:00AM in Portland, Oregon. After a long journey home, we walked in the door after10 days at Playa Maya and I already miss it! I've been there 3 times with various family members and my husband. The location is amazing, food is the BEST and I may have had a few margaritas too! Stephen is... More 

Was this review helpful? Yes 5
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I can't say enough nice things about our stay at Playa Maya. First off, the staff were awesome, and we had great service throughout our stay. Every morning started with a great, filling breakfast on the beach that is included in the price. Luis, our server, was super friendly and gave phenomenal service to us every day. Wendy was probably... More 

Was this review helpful? Yes 1
Athens, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From our very first interaction with Playa Maya we knew we had chosen the right hotel for our somewhat non-traditional honeymoon. Mr. Ryberg was always VERY prompt in answering my many, many questions, as well as checking in with me throughout my wedding planning process. My husband and I decided on Playa Maya opposed to the large AI resorts because... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
5 of 5 stars Reviewed July 25, 2015

Spent feb here with family who were fearful of traveling to mexico. Their fear quickly oassed as they felt right at home at our favourite little gem on the beach. Staff here have become family. We have traveled here a few times now and are going back. Love lounging on the beach and the long walk on the beach. Lots... More 

Was this review helpful? Yes
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Thank you, Kerry L, for this review (not to mention for recently booking another stay with us)! Especially good to hear that any fears or anxiety about travel to Mexico on the part of your family members quickly dissipated upon arrival here and that they felt at home with us. That's the idea, of course, whether someone comes in with... More 

Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 18, 2015 via mobile

It has taken me a week to come down from our vacation high at Playa Maya...we have visited Playa Maya for years...to eat...drink...sit on the beach....but never stayed...so glad we did...it was by far...the perfect place for us....after our twelfth trip to Mexico...we have found what really suits us...small...personal...quaint and clean...delicious food and drink...and the best service anywhere...Ricky....Wendy...Juan...Carlos...and Luis...you guys... More 

Was this review helpful? Yes 1
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Hello and great to read this -- thanks! So happy you finally decided to do your stay in the area with us and that it went so well for you, even if there is some messiness on the part of our neighbors while they finish their projects. :-) I feel like a broken record sometimes but very glad to read... More 

Mission, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 9, 2015

Great location. Clean rooms. Very friendly people that work there gave us tips Breakfast was great. Pool not that big but still give u a good refreshing after the beach. Lot of great water activities closed by

Was this review helpful? Yes 1
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Thank you, Rosaviri, for your review. Glad you & your family found that we succeeded in hitting those key points of cleanliness, friendly staff & good location. We appreciate you taking the time to share your views on us with other TripAdvisor users and wish you a great day! Stephen Ryberg Public Relations Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2015

Playa Maya is a wonderful little boutique hotel right on the beach, with great rooms and service. Food is delicious! My daughter and I stayed here for her 30th birthday. If you're looking for resort style with thousands of people crawling all over you, this isn't the place! It's small..and has everything you need and the staff is absolutely incredible.... More 

Was this review helpful? Yes 2
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Wow -- "perfect trip!" That's the kind of reaction we love to hear and glad you had it regarding your stay here with us this July! And to be your "go-to" place now, somewhere you want to return to in the future, well of course that's even better. Thanks very much for posting your comments here on TripAdvisor and we... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 6, 2015 via mobile

We stayed here for my birthday- I soecifically did not want a giant all inclusive resort. I wanted a hotel that was small, on the beach, and clean. Playa Maya was great. The staff is incredible and you can tell that they enjoy working there- the same people waited on us/took care of us everyday. Breakfast was included and you... More 

Was this review helpful? Yes 2
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Dear Rambovi, We appreciate your posting your comments and are happy you enjoyed your birthday visit with us and the small, cozy atmosphere here. The staff of course are a such a key to everything and it's gratifying once again to hear that they were friendly and in meeting our guests' needs during your stay. Also good to hear again... More 

Hotel Review Summarization

What travelers say

  • Fish tacos(4)
  • Very good(3)
  • Coconut shrimp(3)
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Hotel & grounds (97)
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Room/suite (77)
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Pool/beach area (97)
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Amenities (23)
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Beach (28)
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Deluxe Room (65)
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Pool (32)
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Standard Double Room (54)
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Superior King Room with Balcony (61)
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The Hotel (26)

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Amenities