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Playa Maya

Certificate of Excellence
Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
Playa Maya
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573 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brazil
Contributor
13 reviews 13 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Excellent size rooms, brand new. Great mattress showers and clean rooms! After five countries in central america, this was the best hotel! The owner is very friendly and all was great. A little walk to 5th avenue, about 10 min. So all in all, this is a very good place to stay in Carmen!

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Arlington, Virginia, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For our first trip to Playa del Carmen, my husband and I stayed 3 nights at Playa Maya in June 2015. We've stayed in several luxury all-inclusive resorts in various cities, but we chose Playa Maya for this trip because we really wanted a more intimate and authentic experience, and a hotel within walking distance of local shops and restaurants.... More 

Was this review helpful? Yes 4
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Hello again, and thank you for posting your comments, although of course we were very sorry to hear you had such a negative reaction. I personally also appreciate you posting them so soon (just a day or two after your check-out), since that has made it much easier and clearer in terms of checking with staff and seeing what went... More 

Lenexa, Kansas
Top Contributor
133 reviews 133 reviews
8 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Playa Maya is located centrally on the beach in PDC. This makes it convenient for shopping, going to restaurants, and catching the ADO and colectivo. We had a balcony room (#302) which has plenty of storage space (dressers) and closet. There is also a safe, small refrigerator, and television in the room. The water pressure when taken a shower isn't... More 

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Wollongong, New South Wales, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Pros Amazing staff and location Really enjoyed the breakfasts Caught a big permit and the chef did a great job cooking it. Great spacious room with comfortable bed, excellent wifi and safe. Cleaner was very thorough Excellent location for beach runs, restaurants and swimming Cons Beach currently has a seaweed problem but they try their best to remove it. I... More 

Was this review helpful? Yes 1
Ballarat, Australia
Top Contributor
123 reviews 123 reviews
24 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed May 24, 2015

We stayed at this hotel at the end of a big trip. It's right on the beach, so let the porters no when you arrive and they'll come carry your luggage across the 20 metres of sand from the road to the office. We had the interconnecting family room. One had huge king bed and the other twin bed. Both... More 

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ireland
Top Contributor
60 reviews 60 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 19, 2015

what can i say about this hotel that has not been allready said everything was great staff were very nice and helpful.Rooms cleaned every morning early so it was great to be able to go back in the afternoon to a lovely clean room.we had breakfast included so we ate there a few morning the one thing that i did... More 

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New Jersey
Contributor
13 reviews 13 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 14, 2015

We stayed here last month for 5 nights, 5 years after our first visit. Everything was just as we remembered it - super friendly staff that provides excellent service, great food, and a beautiful beachfront setting that is super convenient to shopping, restaurants, and strolling. We will definitely be back, hopefully before another 5 years.

Was this review helpful? Yes 1
Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2015

There's not much I can add to all the great things that others have already written. It's always like coming home. The staff and owners are fantastic. We always feel like we're rejoining family that we haven't seen in a year. We've stayed in any number of the rooms. They're clean, spacious, with excellent A/C. Some with balconies and some... More 

Was this review helpful? Yes 1
bow, nh
Contributor
14 reviews 14 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 25, 2015

We spent a lovely 8 nights at Playa Maya. It had been several years since we had been there, and it was just as we remember it. Our room was kept impeccably clean, the staff was welcoming and it was such a joy to be back. The drinks and food were exceptional and priced so fairly. Sadly, the seaweed (which... More 

Was this review helpful? Yes 1
Halifax, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 6, 2015

We simply love this place. 1. Short walk from the bus station 2. Food is excellent 3. Breakfast on the beach 4. Rooms simple but impeccable 5. Same staff year after year 6. Friendly staff 7. Priced right 8. Excellent beach 9. Close to convenience store 10. Close to beach clubs 11. Small quaint hotel 12. Safe beach after dark... More 

Was this review helpful? Yes 3
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