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Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
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Playa Maya
Ranked #23 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
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534 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Buffalo NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Overall, this is an extremely clean, safe and well-run hotel. We stayed here (2 adults, 2 teens) for two weeks and were very pleased with everything. We stayed in the economy room, which is 2 connecting rooms on the first floor, actually off the reception area. Even though it overlooked the reception area it was surprisingly quiet. And when we... More

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Marble Falls, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Loved this quaint little hotel. It's on the perfect part of beach. The service was outstanding. We actually booked a very expensive hotel in Cancun and hated it. So we moved here. Best decision. We had massages on the beach everyday. Cheap and wonderful. Food was so so good.The rooms are nothing fancy but VERY clean and roomy. We had... More

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Coeur d'Alene, Idaho
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Upon booking our stay for this coming Halloween, I became aware I (apparently) neglected to write a review for our stay last year. (I don't know how that happened!) This place could not be better! Yes, you may have to carry your bags 15 yards, or so, over the sand - if the bell hops don't happen to see you... More

Was this review helpful? Yes 4
Omaha, Nebraska
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 26, 2014

We stayed at Playa Maya for the second time this past May. Our stay this time was for 12 nights. We loved it for the first time last year, and loved it just as much this year. The location is perfect for us. It is directly on the beach and within walking distance of everything we enjoy in town. Yes,... More

Was this review helpful? Yes 5
Kennewick, Washington
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 25, 2014

My wife and I returned home last night from our second stay at Playa Maya. I made a previous review for our stay last year and just wanted to get this out while our vacation was still fresh in my mind. While I hate to contaminate my review with anything negative, I have to say it grieves me to see... More

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Tequisquiapan, Mexico
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 24, 2014

Our stay at Playa Maya totally exceeded our expectations. It is right on the beach. We took the ADO bus (very nice) from the airport to the bus station on 5th and hired a bike with seats to take us to our hotel, a few blocks away to 8th street. That was fun. It was an exceptional 10 days with... More

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St. Louis Mo
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 22, 2014

This is a good value for playa del carmen. The hotel rooms are basic but clean and the staff was very helpful. The location is convenient to the nightlife, shopping and restaurants. This is not a great hotel if you expect to swim or hang out on the hotel grounds. You will have to walk to get to a nicer... More

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Haymarket, VA
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 21, 2014

This review is long overdue… however, noting some recent comments… I believe that I should also chime in about Playa Maya! In an attempt to keep this short (and for full disclosure), my family and friends have been staying at the hotel for the past decade… one to two times a year… when rooms are available! There are three key... More

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Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 6, 2014

We booked this hotel mainly because of the beach front location AND the numerous glorious reviews. Unfortunately, the only truthful review about this hotel is the "beach front" location. And even that, the "beach" is too rocky to the point that it is unsafe for adults, let alone kids. So, I wonder about the family friendly reviews that this hotel... More

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PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Hello, and thanks for posting your comments here, although of course we were sorry to hear that apparently our property was not a good match for your personal preferences! This was additionally quite a surprise for us, as you didn't mention any issues or concerns to us on site, and Pablo & Fernando in our reception report having asked you... More

Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 2, 2014

This is a just right spot for us. Tremendous staff, laid back and friendly, Pablo is awesome, Fernando is excellent, Angelina is a cool lady, Raffi is so cool! You have a great team Good spot. I guess the owners treat their staff very well...........................See you next time

Was this review helpful? Yes 4
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Additional Information about Playa Maya

Address: Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Also Known As:
Playa Maya Hotel Playa Del Carmen
Playa Maya Del Carmen
Playa Maya Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style
#4 Romantic Hotel in Playa del Carmen #11 Best Value Hotel in Playa del Carmen #20 Family Hotel in Playa del Carmen #21 On the Beach Hotel in Playa del Carmen
Official Description (provided by the hotel)
Playa Maya, a boutique hotel opened in mid-2002, is located right on the beach in Playa del Carmen and just a block from 5th Avenue, the heart of activity here. Secluded location makes it a very tranquil property, providing the perfect base for exploring the nightlife of Playa and the wonders of the Mexican Caribbean, including a wealth of scuba diving, snorkeling and fishing activities, archaeological ruins of the ancient Maya at Tulum, Coba and Chichen Itza, the eco-parks Tres Rios, Xcaret and Xel-Ha, and Cozumel island and the facilities and attractions of Cancun, under an hour away by ferry and by car, respectively. ... more   less 
Number of rooms
20

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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