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Playa Maya

Certificate of Excellence
Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
Playa Maya
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580 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago
1 of 5 stars Reviewed 3 days ago NEW

We were greeted with cockroaches and the odor of pesticide. Playa Maya, before your renovations, the stay was a pleasant one. However, post-renovations your hotel is a disaster. I'm sorry to see this once hidden gem of ours, turn into such a mess. We hope things change quickly.

Was this review helpful? Yes
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Spent feb here with family who were fearful of traveling to mexico. Their fear quickly oassed as they felt right at home at our favourite little gem on the beach. Staff here have become family. We have traveled here a few times now and are going back. Love lounging on the beach and the long walk on the beach. Lots... More 

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Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It has taken me a week to come down from our vacation high at Playa Maya...we have visited Playa Maya for years...to eat...drink...sit on the beach....but never stayed...so glad we did...it was by far...the perfect place for us....after our twelfth trip to Mexico...we have found what really suits us...small...personal...quaint and clean...delicious food and drink...and the best service anywhere...Ricky....Wendy...Juan...Carlos...and Luis...you guys... More 

Was this review helpful? Yes 1
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Hello and great to read this -- thanks! So happy you finally decided to do your stay in the area with us and that it went so well for you, even if there is some messiness on the part of our neighbors while they finish their projects. :-) I feel like a broken record sometimes but very glad to read... More 

Mission, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location. Clean rooms. Very friendly people that work there gave us tips Breakfast was great. Pool not that big but still give u a good refreshing after the beach. Lot of great water activities closed by

Was this review helpful? Yes 1
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Thank you, Rosaviri, for your review. Glad you & your family found that we succeeded in hitting those key points of cleanliness, friendly staff & good location. We appreciate you taking the time to share your views on us with other TripAdvisor users and wish you a great day! Stephen Ryberg Public Relations Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Playa Maya is a wonderful little boutique hotel right on the beach, with great rooms and service. Food is delicious! My daughter and I stayed here for her 30th birthday. If you're looking for resort style with thousands of people crawling all over you, this isn't the place! It's small..and has everything you need and the staff is absolutely incredible.... More 

Was this review helpful? Yes 2
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Wow -- "perfect trip!" That's the kind of reaction we love to hear and glad you had it regarding your stay here with us this July! And to be your "go-to" place now, somewhere you want to return to in the future, well of course that's even better. Thanks very much for posting your comments here on TripAdvisor and we... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for my birthday- I soecifically did not want a giant all inclusive resort. I wanted a hotel that was small, on the beach, and clean. Playa Maya was great. The staff is incredible and you can tell that they enjoy working there- the same people waited on us/took care of us everyday. Breakfast was included and you... More 

Was this review helpful? Yes 2
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Dear Rambovi, We appreciate your posting your comments and are happy you enjoyed your birthday visit with us and the small, cozy atmosphere here. The staff of course are a such a key to everything and it's gratifying once again to hear that they were friendly and in meeting our guests' needs during your stay. Also good to hear again... More 

Brazil
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent size rooms, brand new. Great mattress showers and clean rooms! After five countries in central america, this was the best hotel! The owner is very friendly and all was great. A little walk to 5th avenue, about 10 min. So all in all, this is a very good place to stay in Carmen!

Was this review helpful? Yes 2
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Bom dia! Thanks so much for posting your comments here, and we're so glad you enjoyed your stay with us! Particularly happy to hear how you liked the beds and showers and the level of cleanliness you encountered. Our staff tries hard to make sure those kinds of basics are always properly taken care of. Good to hear that you... More 

Arlington, Virginia, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 18, 2015

For our first trip to Playa del Carmen, my husband and I stayed 3 nights at Playa Maya in June 2015. We've stayed in several luxury all-inclusive resorts in various cities, but we chose Playa Maya for this trip because we really wanted a more intimate and authentic experience, and a hotel within walking distance of local shops and restaurants.... More 

Was this review helpful? Yes 8
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Hello again, and thank you for posting your comments, although of course we were very sorry to hear you had such a negative reaction. I personally also appreciate you posting them so soon (just a day or two after your check-out), since that has made it much easier and clearer in terms of checking with staff and seeing what went... More 

Lenexa, Kansas
Level Contributor
133 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed June 15, 2015

Playa Maya is located centrally on the beach in PDC. This makes it convenient for shopping, going to restaurants, and catching the ADO and colectivo. We had a balcony room (#302) which has plenty of storage space (dressers) and closet. There is also a safe, small refrigerator, and television in the room. The water pressure when taken a shower isn't... More 

Was this review helpful? Yes 1
Wollongong, New South Wales, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 15, 2015

Pros Amazing staff and location Really enjoyed the breakfasts Caught a big permit and the chef did a great job cooking it. Great spacious room with comfortable bed, excellent wifi and safe. Cleaner was very thorough Excellent location for beach runs, restaurants and swimming Cons Beach currently has a seaweed problem but they try their best to remove it. I... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Fish tacos(4)
  • Very good(3)
  • Coconut shrimp(3)
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Beach (28)
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Deluxe Room (65)
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Pool (32)
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Standard Double Room (54)
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Superior King Room with Balcony (61)
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The Hotel (26)

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Amenities