We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 186 Playa del Carmen hotels »

Grand Coco Bay

3.5 of 5
Calle Costera Norte S/N, Lote 1 Mza.7 de la Region 6, Playa del Carmen 77710 , Mexico (Formerly Reef Coco Beach)
Hotel amenities
Ranked #94 of 186 hotels in Playa del Carmen
3.5 of 5 stars 1182 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

1,182 reviews from our community

What travelers say about this hotel
  • Snack bar(36)
  • Very friendly(21)
  • Entertainment staff(21)
  • Italian restaurant(18)
  • Great time(17)
  • Very clean(16)
  • Pool area(14)
  • Star hotel(11)
  • Cab ride(10)
  • Pretty good(9)
Traveler rating
    274
    496
    174
    129
    109
Only show reviews for Family (219) | Couples (359) | Business (4)
Date Rating
WhiteRockDan
Vancouver
Reviewer
4 reviews
5 helpful votes
3 of 5 stars Reviewed January 24, 2012
2
people found this review helpful

Great service, good food, clean rooms, easy walking to 5th avenue. If you want a beach lounge it is a good idea to put your beach towel out early to reserve it. Several bars (good thing) as this seems to be the big attraction at all inclusives. I am glad TV in my room is not important as they hand... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
January 26, 2012

Dear White Rock Dan , I would like to thank you for taking time to write your comments about your recent stay with us. All of our client’s comments and concerns are very important to us being the best source of information to improve our services and facilities. Thank you for giving us the opportunity to serve you at Grand... More

mark2023
Windsor, Canada
1 review
5 helpful votes
4 of 5 stars Reviewed January 23, 2012
5
people found this review helpful

We really enjoyed our week, the resort was very beautiful. The grounds were imaculate and the all the staff were terrific. We loved walking the beach and enjoyed the short walk into town. People their were very freindly and polite. It wasn't a large scale resort, which meant that it wasn't over crowed which was a real plus. The only... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
January 26, 2012

Dear Mark 2023, We really appreciate your review published on Trip Advisor. All our staff is happy to know that you had a good vacation at Grand Coco bay , it is our constant goal to satisfy all of our clients expectations. Also your observations are very important, please be sure that they will be considered in order to improve... More

triss77
stockholm
Senior Reviewer
6 reviews
8 helpful votes
4 of 5 stars Reviewed January 23, 2012
6
people found this review helpful

GCB is a smaller all- inclusive resort with lots of services. We stayed at the third floor in a standard room. Both the room and bathroom was big. Warm water in the shower and the room was excellent cleaned every day. The small problems we had with the room were fixed in an hour e.g. a broken lamp. The biggest... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
January 26, 2012

Dear Triss77, Thank you for choosing Grand Coco Bay, as a destination for your vacation. We work every day with the commitment to provide a quality service to all of our guests. It is a joy to hear that we achieve our constant goal in your recent visit at our property. Again thank you for letting us know that you... More

beachmama58
Ogden, Utah
1 review
10 helpful votes
5 of 5 stars Reviewed January 18, 2012
10
people found this review helpful

We have been to many all-inclusive resorts over the years but, this one was different. Everyone and I mean - everyone- was nice to us. Very friendly and ready to please. This is the first resort where I felt I wanted to tip everyone. Very small resort - which turned out to be quite fun. Upon arrival they greeted us... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
January 20, 2012

Dear Beachmama58, Thank you for giving us the opportunity to serve you and your family at Grand Coco Bay. It is a pleasure to know that you enjoyed our services and facilities, even more we are happy to know that we exceed your expectations, being this one our constant goal. We look forward to your return visit, and again thank... More

CanalesS
Miami Beach, Florida
1 review
1 of 5 stars Reviewed January 16, 2012

The food was incredible bad,we have to go out of the hotel to find a decent breakfast , lunch and dinner More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
January 19, 2012

Dear Canales s, We would like to thank you for taking time to write your comments about your recent stay with us. All of our client’s comments and concerns are very important to us being the best source of information to improve our services and facilities. We do apologize for not have been able to fulfill your expectations. Thank you... More

Travelers are raving about these Playa del Carmen hotels

Reef Playacar
3.5 of 5 stars
Show Prices ABS:HotelCheckRates-d214263?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Gran Bahia Principe Coba
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d593981?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Sandos Playacar Beach Resort & Spa
4 of 5 stars
Show Prices ABS:HotelCheckRates-d153378?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
ClubHotel Riu Tequila
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d219166?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Gran Porto Real Resort and Spa
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d185329?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Gypsie2012
Toronto, Canada
1 review
5 of 5 stars Reviewed January 15, 2012

When I chose my vacation on the web, I chose this property for a few particular reasons: It had the Mexican cachet, I would want to walk on the beach for more than half a kilometer and I would want the ability to get out of the resort and walk about a bit (in this case Quinte Avenida). I was... More

Was this review helpful? Yes
kl m
Madison, Wisconsin
1 review
5 helpful votes
2 of 5 stars Reviewed January 12, 2012
5
people found this review helpful

This resort duped us with a total bait and switch. The pictures that they use to portray their resort are not their own. We expected a giant beach with tons of space (like the picture we saw online) and it was tiny in reality. Going back to the site we booked through, (Expedia), the overview picture of their resort with... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
January 14, 2012

Dear,KL M: Thank you for taking the time to write your feedback regarding your stay at Grand Coco Bay. First of all we do apologize for any inconvenience that you might have experienced during your stay at our property. We will seriously consider your observations with the purpose to ameliorate our services. We remain at your entire disposal, regards. The... More

kristen h
Saint Louis, Missouri
1 review
13 helpful votes
5 of 5 stars Reviewed January 7, 2012
13
people found this review helpful

If you want a relaxing place to stay, this is it. The staff went above and beyond the expectations we had. The beach is really nice here, and the water was warm in the middle of November! We enjoyed the ease of getting a good bite to eat here. The daily buffet was quite large with many choices and the... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
January 11, 2012

Dear Kisten H : Thank you so much for giving us the opportunity to offer you the excellent service that you deserve. We appreciate the time dedicated to write your experience about your vacations at Grand Coco Bay, your satisfaction is our reward. We look forward to see you again soon. thank you for choosing Grand Coco Bay. Best regards... More

britbrat649
Ottawa, Canada
1 review
5 helpful votes
2 of 5 stars Reviewed January 6, 2012
5
people found this review helpful

Stayed here in November. Had booked an ocean view room. was given a pool view room, could see the ocean if I stepped out to the pool. The ground floor room was just crawling with insects and the bedspread was covered with them. the hotel "could not" move me that night as it was late. The next day they advised... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
January 11, 2012

Dear , Britbrat: Thank you for taking time to share with us your remarks about your stay at Grand Coco Bay. We offer you an apology for any inconvenience that you might have experienced during your vacation. We appreciate your opinion and we remain at your service. Best regards The Management More

Ana183
Vancouver, Canada
1 review
1 helpful vote
5 of 5 stars Reviewed January 5, 2012
1
person found this review helpful

I love it...every moment was special...Service and food were great. People with smile on their face...I felt like a queen. Resort with a very positive energy. I will go back to Coco Bay...again... Very welcoming resort for the people with open heart. Thank you all very much, Ana Vancouver, Canada More

Was this review helpful? Yes

Travelers who viewed Grand Coco Bay also viewed

Reef Playacar
3.5 of 5 stars 1,316 Reviews
Playa del Carmen, Riviera Maya
Show Prices ABS:HotelCheckRates-d214263?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
BlueBay Grand Esmeralda
4 of 5 stars 2,930 Reviews
Playa del Carmen, Riviera Maya
Show Prices ABS:HotelCheckRates-d650492?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Sandos Caracol Eco Resort & Spa
4 of 5 stars 3,035 Reviews
Playa del Carmen, Riviera Maya
Show Prices ABS:HotelCheckRates-d219156?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 186 hotels in Playa del Carmen, ranked by popularity »

Been to Grand Coco Bay? Share your experiences!

Write a Review Add Photos Add Videos

Grand Coco Bay Also Known As

  • Grand Coco Bay Resort
  • Grand Coco Bay Mexico
  • Grand Coco Bay Playa Del Carmen
  • Grand Coco Bay Hotel Playa Del Carmen
  • Grand Coco Bay Hotel
  • Reef Coco Beach
  • Grand Coco Bay Riviera Maya
Address: Calle Costera Norte S/N, Lote 1 Mza.7 de la Region 6, Playa del Carmen 77710 , Mexico (Formerly Reef Coco Beach)

Is Grand Coco Bay your business?

  • Manage your listing
Grand Coco Bay
Show the lowest price for this hotel* (from our partners)
Show Prices