The Reef Coco Beach (Riviera Maya/Playa del Carmen, Mexico) - Resort (All-Inclusive) Reviews

Address: Calle Costera Norte S/N, Lote 1 Mza.7 de la Region 6, Playa del Carmen 77710 , Mexico (Formerly Grand Coco Bay)

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Kitchenette Restaurant Swimming Pool

Hotel Style:

#45 Top resorts Hotels in Playa del Carmen

#58 On the Beach Hotels in Playa del Carmen

#74 Family Hotels in Playa del Carmen

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Located just 30 miles south of Cancun, Grand Coco Bay is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Nestled on a lengthy stretch of beach, just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life’s the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen’s famous 5th avenue, Playacar’s Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulúm and much, much more.The hotel offers 202 comfortable rooms Caribbean style, our pleasant rooms consist of king size bed or two double beds, terrace or balcony, air conditioning, ventilator of ceiling, mini bar, 27 TV inches with sign for cable, tumble dryer of hair, vanity mirror, telephone and bath with watering-can and tub ... more less

Reservation Options:: TripAdvisor is proud to partner with Travelocity, BookIt.com, Orbitz, Booking.com, Expedia, MexVax, Tingo and Venere so you can book your The Reef Coco Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: Grand Coco Bay Resort; Grand Coco Bay; Grand Coco Bay Mexico; Grand Coco Bay Playa Del Carmen; Grand Coco Bay Hotel Playa Del Carmen; Grand Coco Bay Hotel; Reef Coco Beach; Grand Coco Bay Riviera Maya; The Reef Coco Beach Riviera Maya/Playa Del Carmen, Mexico

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1,527 reviews from our community

See which rooms travelers prefer - 116 traveler tips

j_reviews13

Saint Paul, Minnesota

1 review

“Won't go back!”

Reviewed May 20, 2013 NEW

We have stayed at the Reef Coco Bay three times. Every time we have stayed it was owned by a different company (which is never good). The hotel itself is okay and the staff is friendly. I will not go back again now that it is owned by Reef resorts. They now have people in the lobby offering to send... More

Was this review helpful? Yes 2

Problem with this review?

Dear j_reviews13, In the name of all the reef resorts staff We would like to thank you for choosing our hotel for your vacations and writing a review in Tripadvisor about your experience among us. We would like to express you how sorry we are to hear that we could not fulfill all your expectations regarding our hotel facilities and... More

Unknown G

London, Canada

1 helpful vote

“AWESOME Resort -We will be returning!”

Reviewed May 14, 2013

HOTEL: Small but very nice. Everything was clean and organized. Our group of 4 liked that the resort was on the smaller side because within a week we knew where everything was located and it was easy to make friends and be able to find them again throughout the week (unlike some big resorts where you get lost/can't find people).... More

Dear Unknown G, Thank you for your detailed hotel review. We appreciate your positive comments about the hotel. We have shared your comments with our hotel team and we are all very happy that you enjoyed your stay with us. The best reward that we can have is your compliments. We also value you comment regarding our maid, and waiters... More

Shauna S

Oklahoma City

“Never Going Back”

Reviewed May 9, 2013

Grand Coco Bay Resort, Plya The Ocean Front View from our room was BREATHTAKING!!! Naps were SUPER! Valarie & Tailo made the entertainment fun, Ivan, our waiter at one of the shows was FABULOUS. The guy who helped us with our luggage when we got there was sweet too. The photography staff, Anna, Carols and the others rocked and we... More

Was this review helpful? Yes 5

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mary1817

Yukon, Oklahoma

2 reviews

Reviews in 2 cities

2 helpful votes

“fun first time in Mexico”

Reviewed May 7, 2013

We enjoyed the week at Grand Coco Bay even though there were a few hiccups. After the first day we did not get coffee refill packets in our room. We were told they were $5.00 each time we asked for one, the first day being complimentary. Also, we had to ask for clean wash clothes twice as they were not... More

Hello mary1817 Thank you for your review. We are so pleased to hear that you had a great stay and our staff did their best to accommodate your family and made your overall stay wonderful. Thank you for all your comments about housekeeping amenities, we will consider your opinion in order to improve our service, We know that many readers... More

great2bretired

Fort Collins

Top Contributor

53 reviews

17 hotel reviews

Reviews in 22 cities

28 helpful votes

“Small Hotel but Big on Hospitality”

Reviewed May 6, 2013

First, I must commend Omar at the Front Desk, he remembered all our names every day from the moment we checked in. Same for Carlos in Activities who was so enjoyable & fun. A different Omar prepared wonderful special coffees in the afternoon. David the bellhop was always at your service. Ivan & Neider were our favorite gentlemen in the... More

Dear great2bretired, Thank you for your review! We are glad you liked the great service from our staff and felt the warmness that characterizes Mexican people. And loved the different activities and sports we offer at the resort. To add on your comments any damage to the hotel property generates an additional cost; We are really happy to know you... More

Desiree_K13

Zurich, Switzerland

“Great hotel with the most friendly staff!”

Reviewed May 1, 2013

We stayed at this hotel for one week and really loved it. Room was nice but quite functional. For me it's important that it's clean and that it really was. The same applied for the whole area. Everything is very clean and taken care of although you can see that it's not the newest hotel. Food is very well cooked... More

Was this review helpful? Yes 1

Dear Desiree_K13 First of all we would like to thank you for choosing our Hotel for your vacations. We are glad to hear that you had such an amazing vacation with us. We thank you for all your comments regarding the staff service (Adrian, entertainment ) and facilities. We sincerely hope to welcome you and your family back in a... More

SierraCalgary

Calgary

Reviewer

3 reviews

3 hotel reviews

7 helpful votes

“Fantastic Time!!”

Reviewed April 25, 2013

This was my first time at Coco Bay and wasn't quite sure what to expect as I read all the negataive comments about this resort. Again, negative comments is just one persons experience and don't let it influence your decision. It's a small resort but has everything you need. The thing with small resorts, is you really get to know... More

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Dear SierraCalgary, On behalf of all grand coco bay staff, we would like to thank you for choosing us for your vacation destination and for sharing your experience on Tripadvisor. We want to express our joy in reading your motivational comments about the excellent care provided by our employees, our diverse cuisine and our clean and well kept resort. At... More

Trudi F

Sussex, Canada

“We Will Be Back”

Reviewed April 24, 2013

This was our first trip to Mexico and we chose Grand Coco Bay because it was a small resort and the Sunwing brochure indicated it was a "Family Recommended Resort". My husband, 12 year and 14 year old sons and I had the most amazing family vacation. We will definitely be returning next year. When we arrived on the April... More

Dear Trudi F, Thanks for taking your valuable time to send us your sincere comments that help us in our guest satisfaction and quality service. We are very happy to know that you liked our hotel and staff; we will send your comments to our entertainment staff, food and beverage service at Miramar, . We would be very pleased to... More

300winmag

Calgary, Canada

Contributor

12 reviews

4 hotel reviews

Reviews in 6 cities

10 helpful votes

“Lot's of Pro's and Con's”

First off, we have stayed at 2 other hotels on the same beach as this one and found this hotel to be poor. The only reason I give this place a poor instead of terrible is because of the entertainment staff. They made our stay worth it by always having something going on. Great people! There are more cons then... More

See 6 more reviews by 300winmag for Playa del Carmen

Dear 300winmag In the name of all Grand coco bay staff We would like to thank you for choosing our hotel for your vacations and writing a review in Tripadvisor about your experience among us. We would like to express you how sorry we are to hear that we could not fulfill all your expectations regarding our hotel facilities and... More

NanHetzler

Stanton, Nebraska, United States

3 helpful votes

“6 ladies visit Playa del Carmen”

Reviewed April 21, 2013

we had an excellent vacation here. The resort was small enough that you didnt have to walk a long way to get anywhere but big enough that it had everything we wanted and needed. The staff was super friendly and accomodating. Carlos , the travel rep at the hotel was great and got us wonderful excursions. I think all 6... More

Was this review helpful? Yes 3

Dear NanHetzler, First of all we would like to thank you for choosing Grand coco bay for your vacations. We are glad to hear that your group had such an amazing vacation with us. We thank you for all your comments regarding the service and facilities. We sincerely hope to welcome all the 6 ladies back in a near future,... More

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The Reef Coco Beach Resort (All-Inclusive), Riviera Maya/Playa del Carmen, Mexico

The Reef Coco Beach

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