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Koox Caribbean Paradise Hotel

5th Avenida Norte Esq. Constituyentes, Playa del Carmen 77710, Mexico (Formerly Caribbean Paradise Resort & Spa)
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Koox Caribbean Paradise Hotel
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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El Paso, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

the price is very good, location excellent everything is close taxi in front of the hotel, restaurants, tours etc you won't need a car, room was clean and nice. the noise didn't bother me. and like i said omar in the reception is such a nice person, he will give you tips of where to go and the best options... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear C20111986 Thank you very much for all your Excellent comments about your recent experience at Koox Caribbean Paradise in Playa del Carmen. We are very happy to hear your compliments for Omar; we will make sure to pass these on and to recognize him. We are happy to hear that you had a wonderful stay. We hope to welcome... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 26, 2015

it is about 15 blocks from the ADO bus station the walk is not to bad but you can take a taxi I walked you can check out a lot of the shops, restaurants and bars action all day and into the evening you can also walk right down the street to get to the beach ! It is a... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Blanche C Thank you very much for your overall positive comments about your recent experience with us at Koox Caribbean Paradise. We are happy to hear that you enjoyed our facilities and the service provided by our Staff. We will make sure that we share your kind comments with all the team and we look forward to welcoming you... More 

Calgary, Canada
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed May 24, 2015

This hotel is amazingly well situated, a mere 5 minute walk from the beach and right on 5th Ave, a great walk-able tourist-centric boulevard The rooms had all the amenities we need, including cold A/C and in-room safes. However, our room had a non-functioning shower head and the balcony door didn't latch. They fixed the shower right away, but it... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Dave B. Thank you very much for your comments about your recent stay at our property. I am very sorry to hear that we have not met your expectations while staying with us. We will analyze your feedback in great detail with the leadership team and the ladies and gentlemen to improve the services mentioned. We also appreciate the... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 28, 2015

As other travelers have said, this hotel is noisy at night, but it's a small price to pay for the great location and the staff are so helpful. Omar on reception was great, nothing was too much trouble, organising transfers to the airport, tickets to Xcaret, tips on where to eat etc

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Jen H, Thank you for your kind comments, definitely work every day to offer you a personalized service, professional and high quality, I'm glad you've been able to experience it and you enjoyed our hotel facilities and prime location all around few steps. Hope to see you again at the hotel Koox Caribbean Paradise! More 

Newcastle upon Tyne, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 8, 2015

This place was recommended to us whilst on a Caribbean Cruise as a good place to spend the day. The facilities were brilliant with a range of sun beds on the beach and an extensive cocktail menu. The food included in the deal was delicious and the price was more than fair, $20 US for the day (usually more but... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Jayne H, I'm glad that you enjoyed the most of your day pass at our hotel and you may have experienced our service. Unfortunately as you mention is difficult to control the nature (smell). So I guess your stay was in hotel Koox Quinto Sole and not in the Koox Caribbean Paradise taking into account your comment. Thank you... More 

1 review
5 of 5 stars Reviewed March 19, 2015

Me and my cousin visit this hotell 3-17 mars 2015. We are very happy over all service we had during our 2 weeks. They cleaned our room every day. The toilet and The rest of the room was suprising fresh. its abit noisy at night because the hotell is at the main street of playa del carmen. But we just... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Wigren, Thanks for your kind comments about the service of our staff and our facilities and especially for sharing it with us. Thank you also for your recommendation, it is a pleasure to know that you enjoyed the Koox Hotels experience. Thank you for staying at Koox Caribbean Paradise! More 

Caversham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 23, 2015

We stayed there for 1 week. The first night (landing night) was a nightmare as we were on the first floor above a bar with loud music until 2am. So after travelling for 22h, we just wanted to sleep. However, after talking to the staff they moved us to another nice and quiet room. Location is great, close the beach,... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Ms95Frenchy, First of all I offer you an apology for the inconvenience of the first night, of course after a long trip all you want is to rest quietly. I am pleased to hear that the problem was solved and could enjoy our facilities and especially the service that we have to offer to each of our guests. The... More 

Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 14, 2015

Really. This isn't a luxury hotel. It's what you pay for. But it's all you need. The location is key. And yes, due to the location it's loud. But plug your ears at night and you will be fine. I enjoyed falling asleep to the live music from the bars on the 5th avenue. And it's close enough to the... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Isabl J, First of all an apology for the bad experience You had in the room smelly, thanks to your comments we have already solved that problem. Also thank you for your kind comments about the hotel and our staff. The hotel is nice with a prime location on Fifth Avenue. Thank you for having stayed at Koox Caribbean... More 

Chelmsford, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 8, 2015

Stayed at this hotel at the end of four week's travelling. Our room was on the first floor at the end of the corridor with a balcony. The room was immediately above an open air café/bar which played loud music until 12midnight the first night and 1am the second. The smell of food grilling filled the room. This room should... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Jane W, Thank you very much for your comments about your recent stay at our property. I am very sorry to hear that we have not met your expectations while staying with us. We will analyze your feedback in great detail. I hope we can regain your confidence in a near future. Thank you for stayed at koox Caribbean... More 

2 reviews
3 of 5 stars Reviewed January 26, 2015

A very charming hotel right next to everything. Have nothing bad to say about the aircondition. The bathroom was big, but the water in the shower was weak. The hotel is laying in the mainstreet so it was a bit noisy because of that. Its a busstation in the same street so easy to travel around.

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Anna A.: Thank you for your comments, Its rights we have a perfect location on Fifth Ave. every thing are close, restaurants, bars, malls boutiques and of course the beautiful BEACH of Playa del Carmen. Thank you for stay at Koox Carbbean Paradise. We hoppe to see you soon! More 

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