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Koox Caribbean Paradise Hotel

5th Avenida Norte Esq. Constituyentes, Playa del Carmen 77710, Mexico (Formerly Caribbean Paradise Resort & Spa)
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1 room 1 guest
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Koox Caribbean Paradise Hotel
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199 Reviews from our TripAdvisor Community

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Traveler rating
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    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel is in a perfect location. Close to the beach, right next to a big shopping complex, right on 5th Avenue which is where you want to be. Great air con, cable TV, comfy beds. The front desk attendant, Omar, is an asset to this company. His professionalism and customer service is second to none. We originally only booked... More 

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Colombia
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Koox for 5 days, it was just what we needed! We loved how close is to everything, is nice to step outside and already be in the Quinta Avenida! The pool is lovely! The coffee shop right outside from the lobby is a must! Yes, there is music you can hear at night but it wasn't... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear npmcolombia, Thank you very much for all your positive comments about your recent experience at Koox Caribbean Paradise Hotel. We are very happy to hear your compliments for Omar, David and Carlos; we will make sure to pass these on and to recognize them. We hope to welcome you again in the near future. Thank you for sharing your... More 

Monteverde, Costa Rica
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Caribbean paradise has everything you need to have fun in this cool city. 2 blocks away from the beach, nice pool with a good view, A\C, amazing hot water, beds are so comfy, plus the really good coffee place downstairs and gelato store. Right on 5th gives you a chance to be close but far from everything. The staff is... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Life Monteverde M. Thanks for recommending us, we are happy to know that our staff made you feel at home. Hopefully not the last time you stay with us at Koox Caribbean Paradise Hotel. Best regards! More 

San Jose, Costa Rica
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed regularly at Caribbean Paradise both for personal & work travel. The hotel has a great location right on 5ta Av. where the majority of bars & restaurants are. Rooms are comfortable with Wifi, hot water & AC & TV. There is also a coffee house right at the front of the hotel and a Taxi stand for... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear 5pippa, It was really pleasant read your review, thank you for your compliments on our staff we all work hard to provide you with the friendliest, professional and quality service, I’m glad you experience it. As you mention the location is great a few steps from the beach, surrounded by restaurants, bars, cafes, shops, each of our guests can... More 

Calgary, Canada
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'll start by saying that my particular hotel room (#4) was less than thrilling. The TV was hard to figure out, the fixtures in the room were coming off the walls/doors and our main light didn't work (thank you iPhone flashlight). That being said, the location is second to none. It is right on 5th ave and in the heart... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Erex90 Thank you very much for your positive comments about your recent experience with us at Koox Caribbean Paradise Hotel. We are happy to hear that you enjoyed our service provided by our Staff . At the same time I would like to apologize for the drawbacks you experienced during your stay. We hope to welcome you again in... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I was in Caribbean Paradise hotel with my girlfriend of 4 years on the trip of a lifetime. When we checked in we had a gentlemen named Omar help. Everything from his english to his knowledge of the area was great. I really decided to share my experience when Omar, once again, saved our day by personally finding someone to... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Richard L, Thank you for choosing Koox Caribbean Paradise for your recent holidays with your girlfriend! It is our great pleasure to read it was the right choice for you and the staff was able to accommodate to your every need. We hope this was the first of many visits to Koox Hotels. Kind regards, More 

El Paso, Texas
1 review
5 of 5 stars Reviewed June 1, 2015

the price is very good, location excellent everything is close taxi in front of the hotel, restaurants, tours etc you won't need a car, room was clean and nice. the noise didn't bother me. and like i said omar in the reception is such a nice person, he will give you tips of where to go and the best options... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear C20111986 Thank you very much for all your Excellent comments about your recent experience at Koox Caribbean Paradise in Playa del Carmen. We are very happy to hear your compliments for Omar; we will make sure to pass these on and to recognize him. We are happy to hear that you had a wonderful stay. We hope to welcome... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 26, 2015

it is about 15 blocks from the ADO bus station the walk is not to bad but you can take a taxi I walked you can check out a lot of the shops, restaurants and bars action all day and into the evening you can also walk right down the street to get to the beach ! It is a... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Blanche C Thank you very much for your overall positive comments about your recent experience with us at Koox Caribbean Paradise. We are happy to hear that you enjoyed our facilities and the service provided by our Staff. We will make sure that we share your kind comments with all the team and we look forward to welcoming you... More 

Calgary, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 24, 2015

This hotel is amazingly well situated, a mere 5 minute walk from the beach and right on 5th Ave, a great walk-able tourist-centric boulevard The rooms had all the amenities we need, including cold A/C and in-room safes. However, our room had a non-functioning shower head and the balcony door didn't latch. They fixed the shower right away, but it... More 

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KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Dave B. Thank you very much for your comments about your recent stay at our property. I am very sorry to hear that we have not met your expectations while staying with us. We will analyze your feedback in great detail with the leadership team and the ladies and gentlemen to improve the services mentioned. We also appreciate the... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 28, 2015

As other travelers have said, this hotel is noisy at night, but it's a small price to pay for the great location and the staff are so helpful. Omar on reception was great, nothing was too much trouble, organising transfers to the airport, tickets to Xcaret, tips on where to eat etc

Was this review helpful? Yes
KooxHotels, Gerente at Koox Caribbean Paradise Hotel, responded to this review

Dear Jen H, Thank you for your kind comments, definitely work every day to offer you a personalized service, professional and high quality, I'm glad you've been able to experience it and you enjoyed our hotel facilities and prime location all around few steps. Hope to see you again at the hotel Koox Caribbean Paradise! More 

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