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Caribbean Paradise Resort & Spa

2.5 of 5
5th Avenida Norte Esq. Constituyentes, Playa del Carmen 77710, Mexico
Hotel amenities
Caribbean Paradise Resort & Spa
Ranked #154 of 193 hotels in Playa del Carmen
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92 reviews from our community

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Nanaimo, Canada
1 review
4 of 5 stars Reviewed April 24, 2013

stayed for 5 days i liked it . Diego took good care of me at the front desk every thin u need is close by. noise did not bother me. maids took good care of my room,nothing went missing ! even folded my cloths fer me ,thank you nice tv shower was good lots of hot water clean with good... More

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KooxHotels, Director General at Caribbean Paradise Resort & Spa, responded to this review
April 24, 2013

Dear Mcdidly, Thanks for the review, we hope to see you again here in Koox Caribbean Paradise. Jordi Gonzalez atencionaclientes@kooxhotels.com WELCOME HOME! More

Stockholm, Sweden
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 6, 2013

If you want to stay in a hotel in the center of town, the location is great. The downside to the location is, as almost everyone here has written, that it is extremly noicy. There is no sound proofing what so ever, and there are big gaps between for example the door and the walls. You hear absolutely everything, including... More

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See 2 more reviews by maja1980 for Playa del Carmen
KooxHotels, Director General at Caribbean Paradise Resort & Spa, responded to this review
March 7, 2013

Dear Maja: Thanks for your review, we are working on it, so when you come back you will see we've got better. Jordi Gonzalez Welcome Home More

Kirkkonummi, Finland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed February 17, 2013

The location is probably the best thing about this hotel. The staff was nice to us, special thanks to Isabel :). The hotel was clean, WIFI working ok most of the time, nice cafe downstares, but rooms are quite small, sometimes runs out of warm water. The biggest downside is that because of the location the is a lot of... More

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See 2 more reviews by Solliden25 for Playa del Carmen
KooxHotels, Director General at Caribbean Paradise Resort & Spa, responded to this review
March 7, 2013

Dear Solliden, Thank you for your review, we continue to improve to give you a better service Jordi Gonzalez WELCOME HOME More

Santa Clara, California, United States
2 reviews
3 of 5 stars Reviewed January 17, 2013

I recently stayed at this hotel due to pricing and short booking time (was going for the BPM Festival). I have been to Playa before and stayed at a more upscale place. The location was great that It made it a great place to stay. Hardly any noise at night except the early morning construction going on accross the street... More

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Review collected in partnership with this hotel

KooxHotels, Director General at Caribbean Paradise Resort & Spa, responded to this review
January 28, 2013

Dear Rudy O Thanks for your review, we noted the problems you had to solve them and thank you for continue to trust us Regards Jordi Gonzalez More

Central Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 27, 2012

Good: * In the center of Playa. Everything outside your door. * Nice rooftop pool, each room had balonies that overlooked the action on the street. * Reasonably priced. Bad: * No one to help my senior traveling companions haul their luggage up 3 long flight of stairs. It almost did them in trying to do it theirselves. * Parking?... More

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KooxHotels, Director General at Caribbean Paradise Resort & Spa, responded to this review
January 10, 2013

Dear kimbucsue We feel extremely sad about your unhappy experience at our establishment. I just want to clarify that when you arrived, you did not like the hotel you had chosen, we have all our hotel information in our website and we don´t lie about it, so may be you were looking for another kind of hotel. Understanding that you... More

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Creede, Colorado
Top Contributor
202 reviews 202 reviews
64 hotel reviews
Reviews in 80 cities Reviews in 80 cities
200 helpful votes 200 helpful votes
2 of 5 stars Reviewed December 21, 2012

This hotel is right smack dab in the middle of all the action. You can walk to anything that is anything in Playa from here. The staff were quite nice and check in was smooth. You are given your AC controller and a remote for the monitor in your room and off you go. The room is small with a... More

Was this review helpful? Yes 1
See 21 more reviews by ksiddel for Playa del Carmen
KooxHotels, Director General at Caribbean Paradise Resort & Spa, responded to this review
January 10, 2013

Dear Ksiddel We apologize for any problems that may have had on your stay with us, we work to improve everything that tells us and we hope to serve you better on your next visit to Playa del Carmen if you decide to give us a chance. I remain at your disposal for any clarification or additional information. Jordi Gonzalez... More

Visby, Sweden
1 review
3 of 5 stars Reviewed December 19, 2012

You get what you pay for. The waterpressure is not good. the flushingfunktion of the toilet is very bad. the beds are very stiff. But the location is very good. It´s right in the middle of the action.

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KooxHotels, Director General at Caribbean Paradise Resort & Spa, responded to this review
January 10, 2013

Dear Mr Ken: Thank you for your review, just tell you the problem with the water pressure was solved, it was a technical problem. Certainly we celebrate that you liked our location, we are indeed in the middle of the action. We hope to see you again in our hotels, Jordi Gonzalez More

Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 7, 2012 via mobile

Cons: 1) terrible staff ...do they really work for the hotel? 2) WiFi ..very weak signal even in the lobby. 3) Water pressure is bad in the showers..don't expect hot water. 4) Noise..you will hear people walking and talking all night long inside the hotel because of the tile floors and so much echo in each floor. 5) very small... More

Was this review helpful? Yes 1
KooxHotels, Director General at Caribbean Paradise Resort & Spa, responded to this review
December 12, 2012

Dear Mr. Rob M, Thank you for your review. Of course we remember you because you were in our hotel for one month. We were really surprised when we read your opinion about our hotel Caribbean Paradise because you never let us know that you were so unhappy so we were not able to think about to change you to... More

Toronto, Canada
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 4, 2012

I have stayed at this hotel a few times over the past few years, and I have to say, what an improvement! They have touched up the rooms, which now have flat screen tvs. The staff was very nice and the price we paid ($600-870 MXN) per night included a great breakfast at the restaurant across the street (they never... More

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KooxHotels, Mercadotenica at Caribbean Paradise Resort & Spa, responded to this review
Google Translation
December 12, 2012

Muchas gracias por su comentario, es un gusto saber que la estancia fue de su agrado, la situación con el... More

Littleton, Colorado
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 25, 2012

Can't ask for a more central loaction in Playa. Our room was clean and the bathroom was well appointed. We had the room that I always noticed first in the brochures, the one with the deck over the pool! The young man at the front desk was very polite and helpful. The only negative thing I could say about this... More

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See 3 more reviews by stuckjg for Playa del Carmen
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Additional Information about Caribbean Paradise Resort & Spa

Also Known As:
Caribbean Paradise Hotel Playa Del Carmen
Caribbean Paradise Resort And Spa
Caribbean Paradise Hotel
Hotel Caribbean Paradise
Caribbean Paradise Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Address: 5th Avenida Norte Esq. Constituyentes, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High-Speed Internet Swimming Pool
Hotel Style:
Ranked #154 of 193 hotels in Playa del Carmen
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Hotel Playa del Carmen , Location, Location , Location, Why to stay near to 5th when you can stay just in it! ... more   less 
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